Problems connecting player with computer via U

My Zen Xtra (30gb) has a firmware problem, and I understand taht to fix I must re-format the player. However, it won't connect to my PC, via the USB lead. I have tried all the USB ports and several different wires. I have never had any connectivity problems until the 'Firmware Problem' message appeared.
Help!!! I am unfortunately resigned to the fact that I am going to lose my 2000 songs, but need to get it working again before I go crazy!!!!:mansad:

Hi......... I'm sure somebody has a solution?!?!?!

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