Problems connecting to iTunes and verifying cc info
I Just upgraded to an iPad 2 for the original. When I try to purchase apps it says I need to verify my cc info. Once I input it it says that iTunes can not process my request and to try later. My daughter is sitting next to me with her iPad 2 which is connected to the same iTunes account and is having no trouble at all! It also will not hold my cc info. Wipes it all out after it says it can't process it! So frustrated! Help!
Hi Shean,
OK I followed all those steps and was able to get iTunes to reset, install the newest version of iTunes and set up again like normal. However, still didn't recognize my iPod!
I remembered then that I had installed an older version of iTunes onto my work computer, which had recognized my nano. So for kicks I decided to again, follow all those steps to uninstall the newest version of iTunes, reboot, and then install the older version of iTunes (from my original CD) onto my laptop. When I tried doing that, I got the following error message:
"Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-Rom, or a problem with this package."
What does that mean?! Also, I remember I started having these recognition problems after I had decided to "upgrade" my old iTunes to the new version (6.0.1) - could it be the new version that is causing the problem? And now I can't seem to install a previous version.
Thanks for your prompt responses!
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Problems connecting to itunes and windows
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Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
ýesterday my iphone 5c screen suddendly shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.
what did you learn when you search the internet for iPhone error 14?
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My iphone wont sync or perform updates while connected to itunes and also my phone suddenly stopped mms messaging if anyone can help would be great
Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?
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Apple TV won't connect to iTunes and does not show up in my devices list in iTunes.
My older model Apple TV won't connect to iTunes and does not show up in my devices list in iTunes. I have two Apple TVs in my house and I can't imagine that this is part of the problem but I mention it just in case. My other Apple TV is brand new and it connects to iTunes just fine. I've tried most of the "fixes" and one says to Force Sync but I can't since Apple TV isn't in my device list. Another "Fix" said to Navigate the Apple TV to Settings --> Downloads --> Check for Downloads, but when I tried that there was no option for "Downloads" under the Settings Heading. I'm at a loss. Please help. Could this be an issue with too many authorized devices? We have three iPads, two iPhones, laptop, desktop, two Apple TVs, and an iPod and most of them are syncing the same music playlists and whatnot... have I run out of rope?
hi, just posting to everyone in general..its not you, or your apple tv, it is itunes.
ok, ive had the exact same issues for weeks now, as with everyone i had done the lastest upgrade and no longer could see/sync my gen 1 appleTV.........so, i removed the upgrade and went back to the prev version, even though it was showing in my prefs under appleTV, it still wouldnt show in the side panel under devices....i gave up.
This week i was determined to get it to work! So i started from scratch, totally removed itunes and started back with version 9 and upgrade each version from there, i had no luck, ic clicked find appleTvs but it wouldnt....however i just d/l version 9.2.0.61 and BINGO!. No sooner has it opened and up popped the side panel devices list, showing my appleTV..all ready to be synced etc. I immediately panicked of course haha..and set it all up and its working perfectly.
...Only catch now is that this older version will not be compatiable with my iphone, which i do keep music on...seems we cant win. grrrrrrrrrrrrrrrr this will be the same for all the latest apple products.
Apple needs to allow more than one version of itunes per pc OR perhaps they could get their act together and include all of the millions of APPLETV GEN1 owners in there latest upgrading..after all, THEY made the product and THEY do sell the movies/tv shows, perhaps they could stop making all the upgrade all about the music only!......on which i might add why not incluse movies/tv shows in icloud! yet another upgrade that should be included in the APPLETV GERNERATION 1!..yes we do still exist!
at the very least, im happy ive managed to get all my movies etc onto the apple tv, where ill keep them and from now on d/l directly onto my apple tv. I usually d/l to my laptop and then send them to the appletv but while trying to get all this sorted i did a test, i d/l a movie using my appletv hoping it would somehow let itunes "find" it and getting it to show up in my device list, but it didnt work, however it did sync/send the movie to itunes.. so at least i could save a back up copy.
good luck trying, as i said this has been weeks and this is the only solution ive found so far....and going through these forums its obviouse its itunes thats the issue, NOT Our apple tvs. -
my ipod touch is showing the "connect to itunes" screen.. and on connecting to itunes and clicking on "restore" it shows error 3014.. what do i do?
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
plz help me out iam not able to use my ipod i tried in all the possible ways to make it work but no use it indicates to connect to itunes and when i connect it to my pc it says your device is not recorgnised iam stuck with it am not able to use my ipod please help my out...........!!!
Try:
- Another cable
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
When I was updating my ipod touch 4g 8g 4.3.3 the USB came out and now it just shows connect to itunes and when i try to update it comes with error 6. I do all of the help things and nothing happoned
First see if placing the iPod in Recovery Mode will allow a restore.
Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If not successful then time for an appointment at the Genius Bar of an Apple store. You are not alone with this problem. -
My ipad currently has ios 5.1.1 and won't recognize any available update for ios 6. I have tried on the ipad and connected to itunes and both say up to date. How to I update to ios 6?
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 6.1.x
iPhone 4S iOS 6.1.x
iPhone 5 iOS 6.1.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 6.1.x
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1.x
iPad 3 iOS 6.1.x
iPad 4 iOS 6.1.x
iPad Mini iOS 6.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.
martinfromdevon wrote:
Warning to iPhone users. Do not start the update of the iPhone software using iTunes.
Nonsense, and very misleading advice. I've updated iPhone 3G, 3Gs,and 4 through itunes many times, never had a problem once, not with one single update in nearly 5 years of iPhones. Of course, I've never jailbroken my phones either. Hack your phone and have update problems? I've got news for you, the problems are not a result of iTunes or Apple's updates. -
Hi,
For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.
The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.
It's been working fine otherwise. Any suggestions?
This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.
Thanks in advance for any help,Are you referring to the 4 digit passcode needed to enter the phone and use it's features?
If so reboot your iPhone and enter the passcode to get it operational. Launch Image Capture on the Mac and connect the iPhone. Now you should be able to download the video files to wherever you want on your hard drive.
OT -
my iPod says to connect to iTunes, and then it crashes, error 3014, I've tried everything it says that might solve the error but nothing
Not knowing what everything is:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hi How do I reset my ipod touch when it says "disabled connect to itunes" and when I connect to itunes it can't find the itouch?
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
my iphone says 'iphone is disabled connect to itunes' and when i do connect it, it says 'iphone could not connect to itunes because it is locked with a password and you need to unlock it but it doesnt let me as it is diabled???????
hi, may i know how to restore and put it on recovery mode??
as I faced the same problem as you now...
Thanks
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