Problems connecting to itunes and windows
I have a 4th generation 20gig ipod and since i ran the most recent update (2005-6-26), itunes wont recognize my ipod. i plug it in and it says do not disconnect, and itunes slows up for a bit like it always does when it recognizes my ipod, and then my ipod isnt recognized. Sometimes it will ask that i update the software. When I tried updating my ipod again, the updater wont recognize my ipod. it just gets stuck on initializing and it stops responding. To see if windows recognizes it, i went to my computer. When i click on the icon for my ipod (which now looks like a little music player with headphones), my computer (the box, not all of windows) stops responding. I reset my ipod by holding down the menu and center buttons, and now all my music is gone, except my ipod says that it has the capacity for 18.4 gb but only has 13.4 gb of space remaining. this makes me wonder what is taking up 5 gb of space on my ipod, since there is no music . Also when i attempt to disconnect my ipod through safely remove hardware, the safely remove hardware box freezes and stops responding, so as of now, to disconnect my ipod, im just physically disconnecting it, and i dont think thats good for the ipod. Help would be greatly appreciated.
-ray
I turned off the laptop and it still won't connect. We have comcast, we put our new modem in 2 weeks ago, the laptop is new from Friday. Everything was working fine until I downloaded iTunes. This happened yesterday and my mom clicked on the apple software update and then my wifi connected, so I tried that today, everything is update and it still won't connect. My dads android still connects and the two iPod touches we have still connect. Could it possible be my phone that's the problem? thanks for your help!
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Problems connecting to iTunes and verifying cc info
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Hi Shean,
OK I followed all those steps and was able to get iTunes to reset, install the newest version of iTunes and set up again like normal. However, still didn't recognize my iPod!
I remembered then that I had installed an older version of iTunes onto my work computer, which had recognized my nano. So for kicks I decided to again, follow all those steps to uninstall the newest version of iTunes, reboot, and then install the older version of iTunes (from my original CD) onto my laptop. When I tried doing that, I got the following error message:
"Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-Rom, or a problem with this package."
What does that mean?! Also, I remember I started having these recognition problems after I had decided to "upgrade" my old iTunes to the new version (6.0.1) - could it be the new version that is causing the problem? And now I can't seem to install a previous version.
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Why won't my iPhone 5 connect to iTunes and Windows?
I've been trying to connect my iPhone 5 to iTunes for the passed few weeks now. The Apple Mobile Device Driver won't install properly whenever I connect to my computer and my iPhone is neither recognized in Windows nor iTunes. I've gone through virtually every support article that I've been able to find and nothing has seemed to work for me. Every time I connect I get a notification that says "USB not recognized" and right after "Device driver unsuccessfully installed". I've reinstalled iTunes countless times and still nothing. I can't seem to put my finger on the problem. Any help would be much appreciated. Thank you.
hmm... try to uninstall current version and install fresh one from Apple website http://www.apple.com/itunes/download/
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I use windows eight um the Itunes version i have is the most recent is the most recent. So what happened is that I had the sad Ipod thing displaying but after it dying and letting charge it worked fine but wouldnt connect to computer or Itunes. So I put into disk mode and it says do not disconnect but windows gave me an error message of an unrecognized device and it doesnt show in Itunes so no idea what to do next. Help plz.
Hi ..
Try the troubleshooting steps here > iPod: Appears in Windows but not in iTunes -
hi, i am having a problem in my ipad 2 , it is not showing main screen just showing a black blank screen in which downloading icon is only shwn which is continously and when i connect to itunes via windows 7 it showing this error (0xE8000065) can any one
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again. -
Problem with syncing iPod ... Itunes and windows show errors... itunes 7...
hey guys... since I upgraded to itunes7 my ipod (4th gen click wheel) doesnt sync poperly! it all began when I was syncing the ipod and my screen just froze a few secs after connecing the ipod! I had to restart the computer and reset my ipod... from that time had alot of trouble!
first the screen froze immediately when I connected my ipod with the pc and later when i had formatted it with windows several times and resetted it a million times with itunes7, itunes and windows show errors (error (-124) while syncing and everything stops! I've just spent nearly two nights on that and really hope that my ipod didn't break just because of itunes7! to stay in proper english and not get that angry in letters that I am in mind--- please so help me... my ipod is everything and im a music junkey! by the way... itunes itself works perfectly... if i not sync! how peculiar that getting back to itunes6 is impossible...i tried it... does it hav a spec reason, hah!
IBM, Pentium3 (666MHZ), FW(desire to fire), Ipod Click Wheel Windows XP 30cmI tried formatting the ipod with windows! in the end of it windows says that it was not able to format the drive properly. then I click ok, open itunes, restore the ipod, try to sync again and have the problem that after a while the whole thing freezes... no more errors....just from the moment i disconnect the ipod manually from the cable, everything gets back to normal life again! I do not know what to do! do you guys think, my computer is too old or maybe my ipod's broke???
I'm despairing people...never had problems like that until itunes7! I tried as well to close all the other working programs with the task manager... doesn't change it!
Thx for the help!
Christopher
IBM, Pentium3, FW(desire to fire?)...doesn't really matter Windows XP -
Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.
Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.
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itunes and windows 8 compatability
Hi
just bought a new toshiba laptop installed itunes it worked at first now wont play music or movies.
ran troubleshooter said its a compatabilty problem suggested turning off itunes compatability or selecting windows service pack 3 tried both no help
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adamitunes and windows 8 compatability
Hi
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adam -
Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
I have a Windows 7 laptop, and recently the hardrive broke. I got it repaired and ever since, my ipod touch 4th gen does not connect to itunes and an unknown error (0xE8000012) appears. What do I do?
try to restore in itunes bye putting in recovey mode turn the ipod off press the home button and plug in the ipod into the computer. an itunes shuld see it in recovery mode and click restore. and that should do the trick.
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ýesterday my iphone 5c screen suddendly shows connect to itune and i try to restore it using itune but halfway i got a message error occured (14). please help me in solving this problem.
what did you learn when you search the internet for iPhone error 14?
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My iphone wont sync or perform updates while connected to itunes and also my phone suddenly stopped mms messaging if anyone can help would be great
Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?
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My Ipod 7th gen is not being recognized by itunes and Windows 8.1.
Hello. My ipod 7th gen is not being recognized by itunes and Windows 8.1. When I connect my ipod to my computer, itunes will open automatically and a message bar below will appear:
I have followed all the instruction in the support and itunes still unable to deted my ipod. The funny thing is, if i uninstall itunes, Windows 8.1. will detect my ipod but when itunes is installed, both itunes and windows 8.1. cannot detect my ipod. Thank you in advance for all your help.the message box says like this:
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My ipod shuffle 4th doesn't connect to itunes or windows, what can I do?
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it's been like 2 weeks since I did the update of itunes and everything to get my ipod shuffle 4th generation, and also did all the troubleshooting from the apple page, and nothing happens. It doesn't connect to itunes or windows.
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thx a lot!!I'm having the same problem, my brand new Ipod shuffle isn't recognized by my pc, or Itunes. I have tried everything suggested in troubleshooting. Did I just waste $50 on something that doesn't work? I'm afraid if I send the Ipod back for another one I will have the same problem. Any suggestions ?
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hey guys i got a problem connecting with itunes always giving me ox80090318 if u know the answer please let me know thx
Hello Makiaveli,
It sounds like you are getting this error code when you are trying to access the iTunes Store.
I found this article with this error listed in the symptoms section, for you that should help troubleshoot the issue named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Resolution
The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.
To find the LSP:
Download Autoruns for Windows from Microsoft
Look for Autoruns.ZIP and open the compressed folder.
After reviewing the contents and the license, drag autoruns.exe to the desktop.
Open Autoruns.
Click on the tab that says Winsock Providers.
A list of items should appear. A column showing the publisher should be available.
For items other than Bonjour, which is from Apple, check with the publisher for updates to resolve the conflict between their software and Apple software.
If the publisher is unfamiliar to you, you may be able to use the table below to find out more information about the origin of the modifications to Windows.
Some of the publishers and programs that are known to have versions with a conflict are listed below:
Product or Publisher
LSP Name
Bigfoot Networks / Killer Gaming
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
Bsecure
Bsecure over [MSAFD Tcpip [TCP/IP]]
Bullguard
BGLsp over [MSAFD Tcpip [TCP/IP]]
Bytemobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
CA / Total Defense Internet Security
LAYERED_PROVIDER over [MSAFD Tcpip [TCP/IPv6]]
ContentWatch / Net Nanny
CWALSPSYS CWALSP MSAFD Tcpip [TCP/IP]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
Dr. Web
DrWebSP.4 over [MSAFD Tcpip [TCP/IP]]
Earthlink Total Access
PropelLSP over [MSAFD Tcpip [TCP/IP]]
Eset
NOD32 protected [MSAFD Tcpip [TCP/IP]]
Fourelle Venturi
VENTURI_TP [MSAFD Tcpip [TCP/IP]]
FoxyProxy
FoxyProxy Service Provider over [MSAFD Tcpip [TCP/IP]]
Hide My IP / My Privacy Tools
My Privacy Tools - LSP over [MSAFD Tcpip [TCP/IP]]
MegaUpload / MegaKey
msadmid over [MSAFD Tcpip [TCP/IP]]
Netintelligence
NIHLSP over [MSAFD Tcpip [TCP/IP]]
Netscape Internet Service
SlipStream LSP over [MSAFD Tcpip [TCP/IP]]
Netsweeper
Liger over [MSAFD Tcpip [TCP/IP]]
Norman/Norman Security Suite
NLF over [MSAFD Tcpip [TCP/IP]]
Panda AntiVirus
PAV_LAYERED over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
PureSight Internet Content Filter
Winsock over MSAFD Tcpip [TCP/IP]
Ratajik Software StationRipper
AVSDA over [MSAFD-Tcpip [TCP/IP]
Safe Eyes / McAfee Family Protection
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
Sendori
SendoriLSP over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
TellyAbroad
EasyHideIP over [MSAFD Tcpip [TCP/IP]]
Trend Micro
Trend Micro LSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Wave / Embassy Trust Suite
Wave Systems Kerberos LSP over [MSAFD Tcpip [TCP/IP]]
XFire
Xfire_LSP MSAFD Tcpip [TCP/IP]
Once you've identified the third-party software that installed the LSP, you should check for updates. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Bytemobile is usually associated with cellular data connection software. You may want to check if your provider has instructions to disable or uninstall that portion of the software, such as these instructions from AT&T.
Note: If unsure on the origin of your LSP, you may try to locate vendor information to determine which software is responsible for the non-default value here.
Thank you for using Apple Support Communities.
Cheers,
SterlingD
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