Problems converting DOC files in watched folder

Hi, Have a couple of issues with PDFG: We have managed to configure PDF generator and can view the AdminUI screens. However, when we place a word document in the IN folder, the OUT folder log displays the following message: ----------- Failed to process job <file> Error Code 1 009 Reason : The service to convert the document could not be looked up. ----------- The watched folder as well as services are on local drives. We get the same error when we use the AdminUI > 'create PDF' section to upload a doc/text file. However, we can right-click on a word document and convert it into a PDF. Both the JBoss and MySQL services are running. We also notice that the JBoss service takes a long time (> 1 hr) to start up. Our only requirement is to convert DOC files in watched folder to PDFs. Is there any way to speed up the service startup time? Regards, Nagaraj

Hi Chris,
- Yes. PDFG was installed on machine having an Office2003 install.
- Yes. The same user credentials were used for Office and PDFG.
- PDFG is not the only application installed. However, both memory/processor utilization were < 50% throughout the JBoss service process. The JBoss service stays on the "starting" mode for a long time.
- We have installed JDK 1.4.2_08
Regards,
Nagaraj

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