Problems converting Robohelp 7 to Robohelp 9

I recently upgraded to Robohelp 9, and tried to take my files with me. The first attempt ended with all of my Robohelp 7 files corrupted and unusable. I recovered from backup, and tried importing one by one. Each time, the system hangs and the files end up completely corrupted. Anyone else experienced this? Any suggestions? I really don't want to have to do the whole thing over...

The system crash was new to me, too! I can't remember the last time a program caused my whole computer to shut down...Although it remembered that Robohelp was the problem after restart and asked to report the crash to Windows.
Local project, no source control. I am using customized .css and some of the DHTML (expanding hotspots and drop-down hotspots). I have three different builds set up (two WebHelp Pro outputs and one PDF output), and one external link, but that's as sophisticated as I've gotten with the project.
I tried deleting the .cpd, and reopening, but that's been running for three hours now and I have little hope. It's hung on "Fetched style sheets". I checked that the BaseCSS_res.dll was in the right spot (it was) and even changed from a Windows XP computer to a Windows 7 computer.
I am able to open and edit both the sample projects that came with 9 and to create a new project. I'd love to give your sample project a try.
Thanks for all the help,
M. Ervin

Similar Messages

  • Converting RoboHelp project from v.4.1 to 8

    I have problems with converting RoboHelp project created in
    RoboHelp Office for Word version 4.1 into RoboHelp for Word version
    8.
    The project contains documents made in polish language.
    Project opens fine in new version of RoboHelp, but during help
    compilation to .chm file, I receive some errors. I found out, that
    most of those errors are caused by polish characters in document
    names. That's no problem - finaly I can modify it. However why it
    was not problem in older version of RoboHelp ?
    Real problem I have is with TOC - after compilation I don't
    have any polish letters in topic names: they are changed for other
    letters or characters.
    I've made a little project (one simple document in polish
    with few topics) in RoboHelp 8 with the same settings like in my
    original old project - unfortunately after compilation I received
    same errors with TOC.
    I think that I missed something in project settings, but I
    don't know what it may be. My other idea: RoboHelp doesn't support
    polish language anymore :( because I don't see it in list File >
    Project Settings > Language.
    Please help me to solve this problem.

    The information she provided was from QuickTime Player.
    It would seem that the tapes were shot that way (for whatever reason).
    She can try capturing the tapes again, maybe it will make a difference, maybe not.
    A couple of things to try before starting to recapture:
    Deleting FCP Preferences:
    Open a Finder window. Set the view mode to columns:
    Click the house icon that has your name next to it.
    Click the folder "Library" in the next column.
    Find and click the folder "Preferences" in the next column.
    Find and click the folder "Final Cut Pro User Data" in the next column.
    Move the files "Final Cut Pro 4.0 Prefs", "Final Cut Pro Obj Cache" and "Final Cut Pro Prof Cache" to the Trash and empty it.
    Open the project in Final Cut Pro. Go to the menu bar: Final Cut Pro > Easy Setup > NTSC DV > OK
    Menu bar again: Sequence > Settings > Load Sequence Preset > OK > OK.
    The procedure above has reset FCP to it's default values and set the project for NTSC DV.
    If the warning still appears, it is not an FCP problem.

  • Problem with RoboHelp 6 (new purchase)

    Hi all,
    Well I have just purchased the latest version of RoboHelp 6
    and I opened my previous project (from RoboHelp X3) in the new RH.
    I managed to have everything working and everything was good for
    about a week (including command-line compilation and batch
    generates). However now when I open my project RH stalls. Sometimes
    it manages to open the project but I can never edit it. I don't
    believe this issue to have anything to do with my machine's specs
    and I am running RH on the local machine (where I have admin
    rights) as opposed to the network. I am a bit confused by this
    behaviour. Maybe I need a patch or something but I am unsure as to
    where to find one.
    Thanks in advance for any advice on this issue,
    darkagn

    I was having a similar problem this morning with RoboHelp 6.
    My project would open, but would immediatly lock up if I tried to
    do anything. I removed the KB927891 Microsoft update that I had
    just installed, restarted, and everything works fine now. (I got
    this idea because it was the only change I had made to my system
    and because Microsoft updates have caused problems with RoboHelp in
    the past.) The notes on the Microsoft website indicate that this
    fix is part one of a two-part solution, so I'm going to wait until
    the second part is posted in June and try the update again. It
    could be a fluke that this worked, but thought I would pass the
    information along.
    Audrey

  • Problems converting a pdf file to a word document using ExportPDF

    I am having problems converting a pdf file to a word document (.docx) using ExportPDF. It is spends ages trying to upload the PDF file, but fails to do so. Should I just cancel my subscription?

    I suspect that you are asking for help with CreatePDF. If so, you should post in
    http://forums.adobe.com/community/createpdf
    This is the Reader forum...

  • Having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

    having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

    Hi prates77,
    I'm sorry to hear that you're having trouble converting files. Are you receiving the conversion error regardless of the file that you try to convert? Does the error occur whether you use the web interface, or convert via Reader? And an odd question: how many files do you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the root folder of your Acrobat.com account.
    I look forward to hearing back from you.
    Best,
    Sara

  • Problem converting Excel Charts

    I am using Acrobat 9.3.4 (pro extended) and MS Office 2007 service pack 2.  I am having problems converting the charts in Excel.  The charts in Excel are vector, but when I print to the Acrobat driver or save in Acrobat, the graphs are converted to a low quality bitmap.  Any ideas how I can preserve the quality of the original graph?  Any idea how I can preserve the vector drawings?

    I suspect the upgrade to Excel 2007 is at fault here, but I have not found any settings to get my old functionality back.  I posted the same question to an Excel board, and they referred me to a similar thread, which sounds like other people are having similar problems.
    It looks like some older version of Excel was having trouble when people used "save as pdf" (Excel was resizing the graphic and moving it off the page.)  To eliminate the problem, they seem to have changed their graphics creation engine from vector to bitmap.
    I have an older version of Excel (2003 sp3) at home, and the pie charts, for example, are clearly being created as vector drawings.  In Excel 2007, they appear to be bitmaps created at screen resolution, which in my case is a fuzzy mess because of the need to resize the drawings.  On the Excel board, there is a link to a "hotfix" but I don't know if it is the same issue.  I will post the link here if it works.
    I tried beating my head against the keyboard, but it has not helped.

  • Having a problem converting a PDF file to Words with Adobe's conversion program.

    Having a problem converting a PDF file to Words with Adobe's conversion program.

    See https://forums.adobe.com/docs/DOC-2412
    If you need more help, please ask in https://forums.adobe.com/community/acrobatdotcom/

  • Problem converting graphics to hyperlinks in pdf's

    I'm having a problem converting grapics, words or phrases to hyperlinks in exported pdf's.  The only thing that converts is a complete URL even though the test for source and destination work perfectly.

    In Indesign if you want to generate a PDF you "export". You have two options: Print or Interactive. If you use Interactive it will include hyperlinks by default. If you choose Print you need to check it:

  • Problems converting PDF to MS Word document.  I successfuly converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file.  I have a large manuscript and I separated each chapter to assist with the co

    Problems converting PDF to MS Word document.  I successfully converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file.  I have a large manuscript and I separated each chapter to assist with the conversion; like I said, first 4 parts no problem, then conversion failure.  I attempted to convert the entire document and same result.  I specifically purchased the export to Word feature.  Please assist.  I initially had to export the Word Perfect document into PDF and attempting to go from PDF to MS Word.

    Hi sdr2014,
    I'm sorry to hear your conversion process has stalled. It sounds as though the problem isn't specific to one file, as you've been unable to convert anything since the first four chapters converted successfully.
    So, let's try this:
    If you're converting via the ExportPDF website, please log out, clear the browser cache, and then log back in. If you're using Reader, please choose Help > Check for Updates to make sure that you have the most current version installed.
    Please let us know how it goes.
    Best,
    Sara

  • Problem converting word 2010 Document

    I am having a problem converting a Word 2010 document using Live
    Cycle Designer ES2. I get the following
    error msg:
    Word (version XP onwards) could not be found
    Word 2010 is installed.

    I have just run into this issue myself.  At first I thought it might be that LiveCycle is not yet fully compatible with Office 2010 but after doing some googling it seems there are plenty of folks out there successfully converting Word 2010 documents to PDF.
    As a temporary workaround, you could try a copy of an earlier version of Word should one be available to you.
    If I'm able to find a solution to the issue, I'll let you know promptly.
    Josh Boyle
    [email protected]
    Cardinal Solutions Group

  • Problem converting to mpeg4

    I'm having a problem converting my music videos to mpeg4...they are in MOV format so I am able to put them into itunes, and everytime I try to "convert selection to ipod" it converts it very fast but when I try playing the video it just shows a white screen and doesn't play at all (on itunes or the ipod). Anyone know why this is happening!??

    I also have this problem, but it appears that the problem is in the QuickLook implementation of Quicktime.
    If I actually open the MPEG4 with QT or VLC it plays back at the right speed. Just upload it to YouTube and it should be fine.
    Hope this works for you =)

  • Problem Converting AVI (DV) to MOV (DV)

    I have a number of AVI (DV) files that were previously imported on my PC, which I want to covert (using my Mac) to the more Mac friendly MOV (DV) file format.
    I read that the best way to achieve this is to open the AVI files in Quicktime Pro and to convert the files to MOV using “SAVE AS”, as opposed to “EXPORT”. I understand that the benefit of using “SAVE AS” is that there is no recompression of the DV stream and that only the Container is changed (which results in a lossless conversion).
    The problem is that the new MOV (DV) file is significantly larger than the original AVI (DV) file. For example, the size of a 13.5 minute clip increases from 2.95 GB to 5.88 GB.
    I wouldn't expect such a significant change in file size if only the Container is indeed being changed.
    I have also tried MPEG Streamclip to do the conversion, but I get the following message when I try to open the AVI (DV) file “File open error: this movie file is not supported”.
    I have confirmed using Gspot that the AVI (DV) file is a 'Type 1' as opposed to a 'Type 2' file. Gspot also indicates the following information about the file “Multipart OpenDML AVL (3 parts). I don’t know if this is relevant.
    Any advice would be greatly appreciated.

    UPDATE PROBLEM SOLVED:
    I was able to fix this problem by following a reply that I received on forum.videohelp.com. Basically, I was able to fix the problem by using a program called DVdate to convert my AVI (DV) files from Type 1 to Type 2. Now all is well. Here is the link below to the answer.
    http://forum.videohelp.com/threads/331883-Problem-Converting-AVI-(DV)-to-MOV-(DV)?p=2057056#post2057056

  • PROBLEM CONVERTING MSWORD & MSPROJECT TO PDF!

    Hi,
    I'm running Vista, Office 2007 (inc. MSProject) and have Acrobat 8 Professional.
    I'm having all sorts of problems converting. I don't know whether its someting to do with the pathing, since I first installed on D drive, rather than C. I just copied the entire Adobe folder from D to C.
    The program allows me to convert URLs to PDF. But every time I try to convert a Word Doc, or MS Project Document, even small ones, I keep getting error messages, or it just freezes on 10%... Or says it can't do it... I'm getting so frustrated...
    And yes I've run the repair, rebooted, but still have same probs...
    Can someone please suggest something!

    Do you have the Adobe PDF printer listed in the printers. If so, then print to the Adobe PDF printer (don't use print to file, the printer is set to ask for a file name or create one on the fly).
    If you do not have the printer, then that is your problem. The Create PDF button will not work without the printer.
    AcroTray is necessary for the printer to complete the process of conversion to a PDF automatically. If it is not active, then you have to print to file and then open the prn file in Distiller to create the PDF. From you statement about the missing PDF files, it likely is that you do not have PDF Maker installed correctly. Try the printer and if that works, then you have a PDF Maker issue.

  • Unicode problem: Converting operations on type X operands

    I've got a problem converting a function module to unicode functionality: the original coding performs MOVE and SHIFT operations on operands of type X. The extended syntax check after unicode flag is set fails as X or XSTRING are not considered character-like anymore, of course, as these operations wouldn't delivery a stable result due to the variable lengths in UTF-8. Simply using type C, String or any other character-like operand type instead wouldn't help either, of course, because all  bytestream information would be lost. Does anyone have recommandation on how I can solve this issue?
    Thanks in advance!
    Andy
    Here's an example for the original coding (importhash = import parameter):
    DATA: OP1(10) TYPE X,
    SLEN TYPE I.
    DATA: OP2(12) TYPE X,
    DATA: T_OP2 TYPE SOMEINTEGER WITH HEADER LINE,
    T_OP1 TYPE SOMEINTEGER WITH HEADER LINE,
    OP1 = SOMECHARACTER.
    SLEN = STRLEN( OP1 ) / 2.
    MOVE SLEN TO THE_OP1.
    APPEND THE_OP1.
    DO SLEN TIMES.
    MOVE OP1+0(1) TO T_OP1.
    APPEND T_OP1.
    SHIFT OP1.
    ENDDO.
    MOVE IMPORTHASH+0(2) TO SLEN.
    MOVE SLEN TO T_OP2.
    APPEND T_OP2.
    OP2 = IMPORTHASH.
    SHIFT OP2.
    DO SLEN TIMES.
    MOVE OP2+0(1) TO T_OP2.
    APPEND T_OP2.
    SHIFT OP2.
    ENDDO.

    Hi,
    Especially for Unicodes, it is recommended to separate the Data declarations into a separate Type pool.
    DATA: OP1(10) TYPE X,
    SLEN TYPE I.
    DATA: OP2(12) TYPE X,
    Mark the type pool as unicode active. Then, use this type pool in your program.
    The class variables in CL_ABAP_CHAR_UTILITIES may also help you.
    Cheers,
    Bhanu

  • Problems converting / importing PSE9 catalog into LR4

    Im having problems converting / importing my PSE 9 photos into LR4.  I went through the "File / Upgrade PS..." without success.  It seems to work...ie LR4 closes down and then creates a new catalog but then a box appears saying that the photos could not be imported because they are missing or damaged.  I then thought that my PSE 9 catalog is not set up right BUT LR4 tell me that the 27023 photos could not be imported for the reason stated.  In other words LR does see the PSE catalog because it give the correct amount of photo's.  I then did a small test by dragging some photos from my PSE 9 into LR4 and that seems to work.  All the keyword tags move across. Is there a problem or dont I understand the process?

    If I remember properly, it will not be an onerous task. What Exiftool will do is transfer the notes to some other metadata field that LR uses ... and I believe it can be done as a batch job, thus one execution of Exiftool does this for your entire photo collection (assuming its all under one parent folder).
    Here is the method (see post #12 in this thread): http://forums.adobe.com/message/2148552#2148552

Maybe you are looking for