Problems disconnecting my iPod
After I do an update, my iTunes says my iPod has been updated, but my ipod keeps showing the "do not disconnect" symbol. When I got to the eject button, I don't see anything about my ipod on there. Help! How do I get this to stop? It seems to happen every time I plug it in now.
If you have your iPod set to transfer your music manually, then that do not disconnect message will continue to be displayed on your iPod until you manually eject it.
You can do this by clicking on the little eject icon next to the iPod listing in the source window of iTunes, or right click on it and select eject. Another way would be to use the safely remove hardware icon in the system tray next to the clock (looks like a grey rectangle with a green arrow above it). Click on this then select your iPod. Or through Windows, select start/my computer, right click on the iPod, select eject.
If you have your iPod set to automatically sync with iTunes, right click on the iPod in iTunes, select options and if you have a check mark in the box marked enable disk use, remove it and your iPod should automatically disconnect after its finished transferring music.
Similar Messages
-
Problem disconnecting (ejecting) ipod
I just reconnected my ipod to my mac. it's been about 2 weeks since I last connected it. It is done syncing and when I try to eject it gived me error message "the ipod cannot be ejected because it contains files that are in use by another application". There is nothing else running or open on my computer. HELP!!!
I too have a similar problem and it is a major headache as I hoped to take the iPod overseas tomorrow but all I can see on the iPod screen is "Do not disconnect" and a locked padlock symbol.
Are there any fast and furious solutions 'coz I need them.
I tried to recharge the iPod by connecting it to the Mac Pro. The usual "Do not disconnect" message appeared on the iPod but after a some time nothing seemed to progress (eg no recharging indicator).
Then I tried iTunes and it loaded fine but did not display the iPod as being mounted.
(It has been a bad week or two on computers in this household. Is anything flying down the wires? The reason I ask is that there seem to be major performance hangs when the PC or Mac Pro are connected to the internet (before the pC was toasted that is)) -
I have a problem with my iPod touch 5th gen 64GB. When I connect my iPod to my Mac Book Pro laptop my music that I've transferred to my iPod and music playlist will appear in my iTunes my music will play with no problem. Now, when I disconnect my iPod from my computer go into my music, my music playlist and music I've downloaded into my iPod disappears. I reconnect my iPod to my computer, everything shows. Do anyone have a solution I really do appreciate it. Thank You!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
However, there seems to be a bug in iOS 8 or iTunes 12.1.1 that cause this problem and I have not seen a solution -
TS2363 How do you safely disconnect an iPod when you have this problem?
The 'safely remove hardware' on lower right of screen says " Windows can't stop your ' Apple iPod USB Device' beacause a program is still using it. Close any programs that might be using the device, and then try again later." iTunes is closed and I cannot reopen it.
By now, you've probably turned off the computer. That would allow you to safely disconnect the ipod. If not - do it.
The usual cause is precisely as it says; a programme is still using, or working with, the iPod, and often it is your anti-virus software that is running a check on the iPod storage. It could also be any programme that you were using to modify a file that is on the iPod. For example, if you modify a photo (thta's on your iPod) in a photo application, and leave the application open, that may cause the issue.
But I notice one thing you said.
KGFan wrote:
iTunes is closed and I cannot reopen it.
You should be using the eject button in iTunes, not the Windows one and you should eject before closing iTunes.
See the eject icon next to the word iPod.
Alternatively, if you have the sidebar showing, the iPod and the eject button will appear in the left sidebar. -
When i disconnect my iPod 2nd Gen from my laptop, its display goes off and working freezes. Please help me.
The computer freezes? There may be something wrong with the USB port. If the laptop has more than one port, does this happen on any port? If you are disconnecting the shuffle cable from the computer, does it make any difference if you disconnect the shuffle at the other end of the cable first, then disconnect the cable from computer? Or if you currently disconnect the shuffle from cable first, try it the other way.
You may be able to work around this problem, if you get a self-powered USB hub. Something like this one
http://eshop.macsales.com/item/NewerTech/USB2HB7PRO/
There are many choices, but be sure to get one that has its own power supply. You can leave the shuffle cable connected to the hub, and connect the shuffle to the hub, instead of directly to the computer. This may provide a "buffer" for whatever is causing your laptop to shut off when the shuffle is disconnected. Since the hub has its own power supply, it will not rely on the computer for power to re-charge the battery. -
Problem with syncing iPod ... Itunes and windows show errors... itunes 7...
hey guys... since I upgraded to itunes7 my ipod (4th gen click wheel) doesnt sync poperly! it all began when I was syncing the ipod and my screen just froze a few secs after connecing the ipod! I had to restart the computer and reset my ipod... from that time had alot of trouble!
first the screen froze immediately when I connected my ipod with the pc and later when i had formatted it with windows several times and resetted it a million times with itunes7, itunes and windows show errors (error (-124) while syncing and everything stops! I've just spent nearly two nights on that and really hope that my ipod didn't break just because of itunes7! to stay in proper english and not get that angry in letters that I am in mind--- please so help me... my ipod is everything and im a music junkey! by the way... itunes itself works perfectly... if i not sync! how peculiar that getting back to itunes6 is impossible...i tried it... does it hav a spec reason, hah!
IBM, Pentium3 (666MHZ), FW(desire to fire), Ipod Click Wheel Windows XP 30cmI tried formatting the ipod with windows! in the end of it windows says that it was not able to format the drive properly. then I click ok, open itunes, restore the ipod, try to sync again and have the problem that after a while the whole thing freezes... no more errors....just from the moment i disconnect the ipod manually from the cable, everything gets back to normal life again! I do not know what to do! do you guys think, my computer is too old or maybe my ipod's broke???
I'm despairing people...never had problems like that until itunes7! I tried as well to close all the other working programs with the task manager... doesn't change it!
Thx for the help!
Christopher
IBM, Pentium3, FW(desire to fire?)...doesn't really matter Windows XP -
Problem restoring my iPod - "Resource was not found"
My iPod hardrive is a little bit dodgy (to say the least.) When I try to connect it to my computer, it comes up with an error message that says "ITunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod."
So I restore it, but then another message pops up that says "There was a problem downloading the iPod software for the iPod “iPod.” The requested resource was not found." and then iTunes stops recognizing my iPod.
Any suggestions?i was also having the same problem. i seem to have fixed the problem but time will tell.
here is what i did.
1. you have to get rid of itunes 7. i did a lot of reading on the internet looking into error 1418 and 1429 and this is happening to a lot of people after they do the software update. trash everything except the itunes music folder, (where all of your mp3's a stored. don't empty the trash until you have your old songs back on your new old version of itunes 6, just to be safe.
2. find a download for itunes 6. not the easiest thing in the world but you should be able to find it on a bit torrent or ask a friend that might still be running on that to send you a copy.
3. you can try and restore your ipod with the old ipod updater that comes with itunes 6, (2006-01-10). it might not work the first time, it might not work after several. but at least give it a go. mine would update sometimes but then when i tried to play songs on it later it would just tear through songs and not play anything.
4. open up your disk utility program. i ran a repair permissions and repair disk first, both times i got a message saying there was a bad btree situation going on. if you don't get this message, i suggest trying to restore it again before you go to step five.
5. you are going to have to completely erase the **** thing. choose erase and pick the default option that comes up (mac os extended (journaled))
6. your ipod is going to be in disk mode now, don't trip out.
7. run the ipod updater again. once again, mine wouldn't allow me to eject the ipod once it was done so i just restarted it.
after all this, it opened up itunes and asked me to name my ipod. everything has been cool now since this morning. good luck! -
When Ipod is connected to Itunes, music that is used to have is listed, but, when disconnected, the ipod appears as if there is no music. Hasn't happened to the movies. Anyone have any ideas?
Since you did not mentioned about sync issues or problem, error messages.
You have to Sync the iTunes library with your iPod.
Refer to this tutorial, on syncing iPod
Have a nice day! -
Serious problem with my iPod Classic/iTunes
I have a 6th Generation iPod classic (80 GB), and recently, I have been having some serious problems with it.
When I connect it to iTunes, there is usually no problem, it shows up, plays and displays the music correctly, etc. However, if I try to ADD any music to it, iTunes will freeze, then close, and within 5 minutes, my entire computer will freeze completely, and be shut off. For whatever reason, happen when my iPod finally disconnects because my computer turned off, all of my music is missing from the library (This doesn't happen every time it freezes, because I try to disconnect my iPod manually before everything freezes). The music is still on the iPod, (it says that I have XX.X GB of "other" instead of music/videos), but it doesn't show up. When I plug in my iPod, iTunes says that there was a problem and I need to restore it. The first time this happened, I lost over 5,800 songs, but I forgave Apple, because these things do occasionally happen, plus I had no idea what exactly went on. The SECOND time happened within the same week, after I had put 800 songs back on the restored iPod. The first time happened when I was using iTunes 10 (which is seriously buggy on my computer, and freezes often), so I switched to iTunes 9 (still buggy, but doesn't freeze quite as much), and the same thing happened. So now I'm thinking it's my iPod's fault. My iPod does a whole host of minor problems over time such as making certain songs cut off at a certain specific point for no reason (Always the same song, always the same cut off point, and I can't fast forward past it, I also can't delete the songs because if I highlight them on iTunes, iTunes will freeze, and if I find them under the music folder in iPod control, my computer will freeze), freezing the entire iPod for seemingly no reason, and somehow messing up my album artwork (it will appear as "Colourful Static"), along with alot more.
I know this is a troublesome problem, but if anyone could somehow shine some light on this problem, it would be tremendously appreciated.
Thank you
-Eric LunaUnfortunately, when a hard drive starts clicking that means it's going bad. The mechanism is having trouble reading the drive. Since the iPod is mostly just a harddrive and a battery I have a feeling that this is your problem.
watch this video. http://www.youtube.com/watch?v=wMm6c3fr-fU
about 25ss in is where the clicking starts. If it sounds like that, but softer and more muffled since it is a smaller drive that is being enclosed then I think you might be SOL. Maybe if you're iPod is still under warranty you can get a credit and go for a touch and avoid moving parts all together? -
Ipod classic not connecting (not even showing 'do not disconnect' on Ipod)
Help! I have an ipod classic and, since I upgraded to itunes 9, I have noticed that, all of a sudden, my ipod won't connect at all.
When I connect the USB cable to the ipod, the screen lights up but does not start charging nor does it show 'do not disconnect', and the ipod is obviously not recognised by Itunes. I have tested the same USB port on my printer with no problems, so it doesn't seem to be the port. I have also tried downgrading to itunes 8 with no problems. I have tested the cable and ipod on another computer and it worked fine. I am basically all out of ideas as to how to fix it.
When I restart the computer with the ipod plugged in, the ipod briefly starts charging and shows 'do not disconnect' before disappearing after a few seconds. It is a total mystery to me.
Does anyone have any ideas whatsoever? I am getting desperate!!!I have the same problem as you describe it. My iPod Classic 160GB freezes up when I plug the apple usb cable into the iPod. I am using Windows 7 64bit, and iTunes v9.0.2.25 64bit for Windows Vista & Windows 7. Firmware 2.0.3 PC. And I do not have this problem with my iPod Classic 80GB.
This is the workaround to the problem: Reset your iPod. You need to hold down the center button and MENU button TOGETHER, and wait for the iPod to start resetting. Then release the buttons. When the Reset completes, it should start synchronizing normally. -
Problem with the iPod memory status colour bar in iTunes 7
Hello
The iPod memory status bar in iTunes (the one with different colour bars that show the proportion of total memory filled by music, video, photos, other) says that 26gb of my 30gb iPod is filled, and 26gb is free. Clearly that cannot be the case as that's way over 100% of the iPod's memory. Resetting the iPod has not solved this problem as when I fill it back up with songs, videos etc this glitch returns. Can anyone help please?
Tim
iMac Core Duo Mac OS X (10.4.8)I tried formatting the ipod with windows! in the end of it windows says that it was not able to format the drive properly. then I click ok, open itunes, restore the ipod, try to sync again and have the problem that after a while the whole thing freezes... no more errors....just from the moment i disconnect the ipod manually from the cable, everything gets back to normal life again! I do not know what to do! do you guys think, my computer is too old or maybe my ipod's broke???
I'm despairing people...never had problems like that until itunes7! I tried as well to close all the other working programs with the task manager... doesn't change it!
Thx for the help!
Christopher
IBM, Pentium3, FW(desire to fire?)...doesn't really matter Windows XP -
Problem, with corrupted ipod mini
ok, well my friend has an ipod mini, and recently it has corrupted. ive been lookin on the apple website as well as many others, and could not find it. i was hoping that some one could host it for me. please and thank you.
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Seems like alot of people having this problem. Sad iPod thing.
I've had this iPod since Christmas. It's a 30g video one. It's worked great every day until today. Last week I left it in my car for about a week, got it out, plugged it in my computer to charge and it froze iTunes. So I unplugged it (nothing else I could do), and now it cycles between sad iPod saying "www.apple.com/support/ipod" and the apple sign and "Extremely low battery" for about 5m until it turns off. I've tried everything, including the "Disk Mode" thing, I've tried it about 500 times. It always does the same thing, goes back to sad iPod. Nothing responds when I plug it into the computer. Seen a few of the same problem but no answers. Please, if you can, let me know. I know if I take it in they'll say "It's corrupted gotta get a new one." Me and my cousin got these iPods on the same day, both broke within a week of each other.
Thanks.
Windows XPHello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Ipod cannot be disconnected / old Ipod charger doesn't work with nano 3G.
Hey,
i have problems to disconnect my ipod nano 3gen. from itunes!
It says that it cannot dosconnect the ipod because there are programs which use files on it. So how can i disconnect it savely? Can i use the windows hardware disconnect "tool"?
+solved! it was my defragmentation tool...+
My second problem is that an old ipod charger only works with ipod 5gen and ipod nano 2gen. but not with my ipod nano 3gen. Is there anything wrong with it?
If so, which charger can i buy?
I hope you can help me!
Greetz
Phil from Frankfurt!
Message was edited by: gamerphilthanks for your help :P
no answers? -
Loads of problems with my iPod.
Ever since I updated to iTunes 7.4, my 30 gig late-5th gen iPod has been causing me problems.
I bought a few songs on iTunes Music Store and I went to sync my iPod. Nothing happened. I tried resetting my iPod, different USB port, restarting computer, reinstalling iTunes and then restoring my iPod. No use. Now I could only get about 20 songs synced at a time if I was lucky. I got most of my songs on, except for about 100 of them, which just refused to get onto my ipod. iTunes would say syncing... iPod sync completed ok to disconnect, but the songs weren't there. Today I tried yet another USB port on my computer and the second I plugged in my fully charged iPod, it just died. I can't get it to turn on again. Lots of people I know who own video iPods have had the same problem with the new version of iTunes, and I've read similar problems on the internet but Apple hasn't offered any explanation to us customers. I've bought many Apple products in the past (Macs, earlier iPods), but with having to replace my iPod three times this year (waiting for 6 weeks at a time for replacement) I think I'm going to have to move away from them unless they provide me with some decent customer support, not some badly-trainer employee whose only advice is to reset and restore my iPod.
I've had really bad luck with iPods, this is my third iPod this year; the first one had a faulty dock connector and the second one wouldn't recognize that it had been plugged out of a charger. Any help from forum members would be greatly appreciated (since I can't get it from Apple). I also think I should get an extended warranty from Apple to provide me with some sort of guarantee because my original iPods warranty is about to run out.I have a problem with my ipod too after 3months of working perfectly the Hold switch it's not working anymore. But if i plug the ipod to the computer the Hold switch will work again.
The problem appeared after the battery was over. I tried reseting, restoring, leaving the battery to go completely empty but nothing worked
Anyone here who can help me ? This problem is really irritating.
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