Problems down loading Photoshop Elements 10 * Purchased October 25, 2011

I purchased, on line, Photoshop Elements 10 on October 25, 2011.
The Toshiba laptop I downloaded this to "crashed" this past Sunday. I have been trying to download this software on my new Toshiba laptop. I sign into My Adobe. I find my purchase from October.
However, when I follow the instructions to down load it advises Photoshop Elements 10 cannot be downloaded. What do I need to do in order to be able to download PE10 on my new laptop?

Direct Download Links for Adobe Software
Mylenium

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I need help down loading photoshop elements 11 - PLEASE HELP

I have purchased the Adobe Photoshop Elements 11 and I have the serial number. I have attempted to down load it twice and each time when it said down load complete, I click open and it takes me to the app store. When searching my computer for it, it doesn't even show it's on my computer except in the down load folder but it won't do anything else. I keep getting a message when down loading the second part that says . PLEASE HELP!!

Thank you for your help! The message above is what I get when I attempt to download the 2nd file (2 of 2). These are the 2 files I'm attempting to download for windows.

I am unable to install my Photoshop Elements II purchased October 2013?

I tried unsuccessfully to install my Photoshop Elements II disk onto my computer. It says the serial number is invalid and the redemption code is also invalid. Does Photoshop expire? How can I activate this so that I may use my software?
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Contact support by web chat or phone.
Mylenium

Down Loading Photoshop Elements 10.0

I have a downloaded trial version of Photoshop Elements 10.0 on my computer. I intend to buy the full version. Will the serial number that comes with the CD work for the trial version or will I have to reload the program?

Yes you can use your serial number on the trial version of Photoshop Elements.

Just updated my mac from Tiger to Mountain Lion. Loaded Photoshop elements 11 (brand new in the box) and when I try to start it - it comes up saying - Licensing for the product has stopped working contact for help.

I just updated my mac from Tiger to Mountain Lion. wiped the computer clean and started fresh Loaded Photoshop elements 11 (brand new in the box) and when I try to start it - it comes up saying - Licensing for the product has stopped working contact for help. in Looking for help I was directed here. what do I do?

I don't know enough to not follow directions. I bought the software brand new in a sealed from factory box. Had it sitting around until - last week when I deleted flash on my computer and had to upgrade to the new OSX. Mountain Lion doesn't use iPhoto - so I had to go with something else. Since I already had this new - unopened package I opened it up. Shut down all running programs - inserted the disk and followed all the directions for installation. Still it didn't work.
I have now uninstalled it (the proper way) and am going to try again.
I appreciate your responses.
Thank you!
If this doesn't work - I am going to just buy Lightroom.

Problem opening Adobe Photoshop Elements 13

Problem opening Adobe Photoshop Elements 13

After unzipping Photoshop Elements 13, I received a error message saying
that PSE had detected an impending shutdown of my computer, and that I
should shutdown and restart the computer. I had two button choices:
ignore or quit. Given those choices, I quit, then shutdown the computer
and restarted. I again unzipped PSE and attempted an install. This time I
got a error message saying an installer was already running and I should
shut it down. Having no clue as to how to shut down an installer, I
attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
and either waited for a return call, waited on hold, attempted to
communicate with someone who I could not understand from India, or was told
technical support was not available on the phone for PSE. I finally gave
up and went to Chat. There, attempting to explain what the problem was,
(see above), I guess I took too long to respond, the chatter closed the
chat, and I was not able to reconnect to chat. After 5 attempts were
denied, I contacted a friend who has computer operations experience. After
an hour of attempting various things, he told me to hit "ignore". PSE
installed correctly and I'm now using it. This was an extremely shoddy
performance by Adobe -- first a glitch in the install process, and then no
help from tech support.
On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

Problem with registering Photoshop elements 13

Hello,
it would be great if somebody could help with the following.
I have problems with regstering Photoshop elements 13.
The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
Any ideas what could be the problem?
Is the registration service offline for German customers?
Am i missing something?
Thanks!
Kind Regards,
Stephan

After unzipping Photoshop Elements 13, I received a error message saying
that PSE had detected an impending shutdown of my computer, and that I
should shutdown and restart the computer. I had two button choices:
ignore or quit. Given those choices, I quit, then shutdown the computer
and restarted. I again unzipped PSE and attempted an install. This time I
got a error message saying an installer was already running and I should
shut it down. Having no clue as to how to shut down an installer, I
attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
and either waited for a return call, waited on hold, attempted to
communicate with someone who I could not understand from India, or was told
technical support was not available on the phone for PSE. I finally gave
up and went to Chat. There, attempting to explain what the problem was,
(see above), I guess I took too long to respond, the chatter closed the
chat, and I was not able to reconnect to chat. After 5 attempts were
denied, I contacted a friend who has computer operations experience. After
an hour of attempting various things, he told me to hit "ignore". PSE
installed correctly and I'm now using it. This was an extremely shoddy
performance by Adobe -- first a glitch in the install process, and then no
help from tech support.
On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]>

Problem with installing Photoshop elements 9 and adobe support advisor

Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank you

In the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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I just loaded Photoshop Elements 11 Classroom in a Book lessons and now I cannot open PS Elements 11

I just loaded Photoshop Elements 11 Classroom in a Book lessons and now I cannot open PS Elements 11

What do you mean you loaded the lessons? They should just be sample files to follow along with the book. This likely has nothing to do with the issue you are encountering.
Do you get an error message when attemting to launch?

Can't download photoshop elements 13 purchased on line with download page showing not applicable. what must I do next?

Can't download Photoshop elements 13 purchased on line with download page showing not applicable.
What must I do next?
Years ago started with Photoshop 2.0 advanced to Photoshop Deluxe 4.0 so far so good.
Purchased Photoshop Elements 8 some time ago, but never got help because Elements never downloaded
and can only use it just to open pictures that's all.
Now I Purchased adobe Photoshop Elements 13 and if I can't download this one with no help
with a Trouble Ticket # 186456123 still pending after a week of promises from support calling
1-800-833-6687 after 4 phone calls, to call me back.
Who can I call to get my money back?
My name is Gunter Krummet (nicknamed Bill)
My phone number is 815-385-1761
My Email is [email protected]
Thank You to anyone that contacts me.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I'm having problems installing Adobe Photoshop Elements 12.

I'm having problems installing Adobe Photoshop Elements 12.
The problem is right at the end of installation, it (the Install Shield Wizard) says status is registering and then immediately does an action rollback.
The message I get is:
'The wizard was interrupted before Adobe Photoshop Elements 12 could be completely installed. Your system has not been modified. To complete installation at another time, please run the installation again.'
If anyone can offer some help, please, that would be great.
Thanks.
Grant.

This discussion has been moved from the Captivate forum to the Photoshop Elements forum.

Problems installing Adobe Photoshop Elements 9 - Rollback action issue.

Im having problems installing Adobe Photoshop Elements 9.
The problem is right at the end of installation, it says status is registering and then immediately does an action rollback.
The message "The wizard was interrupted before Adobe Photoshop Elements 9 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."
I have also created a new administrator account and after rebooting tried to install it but with the same result. It appears to get to the end of the program install but falls over just before the Organiser install. There are no error messages. AV and surplus programs have been stopped. Desktop clean up run. XP machine well within required spec.
Any help would be greatly appreciated.
Thanks
Dave

Hi
Thanks for your reply. Antivirus and security software all turned off. I have tried all the solutions in the troubleshoot section but still having the same problem.
Much obliged
Dave

I'm trying to load photoshop elements 12 on my mac os x and when i click setup.exe i get : You can't open the application "Setup.exe" because Microsoft Windows applications are not supported on OS X.

i'm trying to load photoshop elements 12 on my mac os x and when i click setup.exe i get : You can’t open the application “Setup.exe” because Microsoft Windows applications are not supported on OS X. The premiere elements 12 out of the same box loaded just fine.

An .exe file means you have the windows version. Go get the mac version:
Download Photoshop Elements products | 12, 11, 10
but I hope you have a mac serial number.

How do I down load photoshop onto my Mac book 5.2?

How do I down load photoshop onto my Mac book 5.2?

Hi,
Which version of Photoshop are you looking.?
Thanks,
Ratandeep Arora

Due to Photoshop Elements 12 Organizer I uninstalled the program. When I re-installed Photoshop Elements 12 on the same computer the "Photoshop Elements 12.0.exe" file is not available. I have tried loading Photoshop Elements 12 from the Adobe web site

Due to Photoshop Elements 12 Organizer I uninstalled the program. When I re-installed Photoshop Elements 12 on the same computer the "Photoshop Elements 12.0.exe" file is not available. I have tried loading Photoshop Elements 12 from the Adobe web site without success.

The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load. I can load the editor from its .exe file but not the organizer.

Problems down loading Photoshop Elements 10 * Purchased October 25, 2011

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