Problems downloading acrobat pro

I just upgraded to Acrobat pro and the download keeps failing?
Help
Chuck Gulden

Hi Chuck,
I'm sorry to hear that. Please see Troubleshoot download problems.
If the solutions in that document don't help, please don't hesitate to contact us again.
Best,
Sara

Similar Messages

  • I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible..

    I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.

    Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).

  • How can I download Acrobat Pro?  Not listed in CC App Manager.

    I have a CC membership.  When I click on "Download" Acrobat Pro, it open the CC Application Manager, but Acrobat (as well as some other apps) isn't listed as possible apps to download.  How do I get it?
    Running:  Windows Vista, dual core 2.0 Ghz Intel
    Thanks.

    Yes, that is correct. Several of the CC apps aren't supported on Vista; unfortunately the installer just hides them rather than giving a clearer indication of the problem.

  • When trying to download Acrobat Pro XI Student I only get this " http error: 404/support/downloads/dlm/main.jsp " warning.

    Hi!
    When trying to download Acrobat Pro XI Student I only get this " http error: 404/support/downloads/dlm/main.jsp " warning. This happens with Akamai and the altervative method too. I've paid it, is this because Adobe hasn't progressed my payment yet?
    Kind regards, xpooler.

    Luckily the problem seems to have vanished. I am not sure what happened but I think the reason was one of the browser extensions, thanks for the advice anyway!

  • Problems installing acrobat pro Xi

    Hi.
    I get creative cloud today and through desktop application manager I was downloaded and install acrobat pro xi.
    After installed I launch and get adbeape.dll is fault error.
    I remove app and reboot. Enter in creative cloud again, download and install, again.
    Again when launch get adbeape.dll error.
    I download this dll through google and put it in acrobat folder, now after launch app I get this message: adobe application manager is needed to resolve this problem.However it, is missing or demaged. Please donwload and install a new copy of the Application Manager from ......
    I remove acrobat pro again through creative cloud desktop app.
    I download acrobat pro directly from adobe and install.
    Again when launch get adbeape.dll error.
    I open creative cloud desktop app and acrobat is list as installed as a trial.
    Btw, i was installed successfully photoshop cc, premiere cc, after cc, illustrator cc, audition cc, bridge cc, media encoder cc .
    all these apps are running ok.
    I´m using windows 8.1 i7 4700hq, 24gb RAM , gtx780m 4gb ram
    I don´t have any idea about how solve this, If someone could help, I will appreciate.
    Thks

    Hi Renato ,
    Please refer to the following link and see if that helps.
    https://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
    http://free-dll-files.com/adbeape-dll/
    http://www.fixerrorkit.com/fix-error/fix-adbeape.dll-error.html
    Regards
    Sukrit Dhingra

  • Error message downloading Acrobat Pro to my computer.

    While trying to download Acrobat Pro on my computer i received an error message:
    Error 2203 Database:C\windows\Installer\4a0748c.msp. Cannot open database file. System error - 2147287038.
    JPMorgan

    Dear kglad:
    Using your directions I was able to download the Acrobat Pro Product.
    Thanks!
    Jack
    *Jack P. Morgan, AIA, CSI, CCS, CCCA, *
    LEED Green Associate, NCARB, SCIP
    Jack P. Morgan, AIA, CSI - Architect
    <personal info deleted)
    Great Lakes Region, CSI - Immediate Past President
    Indianapolis Chapter, CSI - Education Foundation - President

  • Printing problem with Acrobat Pro 10.1

    I get an "Insufficient memory" message on my LaserJet printer when trying to print certain PDFs using Acrobat Pro 10.1, but the PDFs are printed without any problem from Acrobat Pro 9 or Preview. Does anybody else have this problem?

    Thanks for responding I was using an MS Excel spreadsheet to merge details to produce labels in a programme called NiceLabel Pro.  The information from the spreadsheet was very simple - a readable code number and a QR code.  In the Nice Label document setup you nominate the printer - in my case this was the Adobe PDF printer - to produce a Press Ready quality PDF file.  I tried several times to print this file and each time ended up with page 1.  As the job was urgent and I had a deadline to meet, I ended up installing a programme called Nitro - which also produces PDF - to complete the job, without a problem.  However, I would prefer to stick with my Adobe Acrobat software as the other alternative is limited in its pre-press options.  Hope this information will enable a solution to the problem.
    - Thanks, Lynne
    Hi again Dov - have you been able to come up with an answer to my Acrobat problem.  Would like to begin 2015 with workable Acrobat.
    Many thanks - Lynne

  • I purchased and downloaded Acrobat Pro XI and have installed it.  I want to create a reinstall disk should I ever need it.  I planned on using a DVD.  I'm running Win 7 Pro w/SP1.

    I purchased and downloaded Acrobat Pro XI and have installed it.  I want to create a reinstall disk should I ever need it.  I planned on using a DVD.  I'm running Win 7 Pro w/SP1.

    Hi halb10567672,
    You can download the setup file again from this Link (Download Acrobat products | Standard, Pro | XI, X ) and Burn it to a DVD Disc using Windows Explorer.
    Please revert back for any further query or assistance.
    Regards,
    Rahul

  • Problems Installing Acrobat Pro 9.0 after Hard Drive Crashed

    I am having to reinstall my Creative Suite CS 5.0 on my MacBook Pro after the replacement SSD crached and I had to reinstall the suite back onto my orginal hard drive. Everything in the Creative Suite installs with no problem except Acrobat Pro 9.0 and Distiller. After it is copied, I open it and after a few seconds I am presenting with the following message...
    "Suite Product Activation Needed - Adobe Acrobat was installed as part of a suite. To enable Adobe Acrobat, please start another component of this suite (such as Adobe Photoshop)."
    I have tried opening Photoshop first and then opening Acrobat, but I get the same message.
    I am at a lose as to what to do.
    Thanks for any help.

    Matthew,
    As you stated the CS5 version has a separate disk for Acrobat 9 and a separate serial number for Acrobat 9.  Unfortunately the error message you are seeing is usually seen when launching Acrobat shipped with either CS4 or CS5.5 as the activation of the product is tied to first launching another suite product.  Try removing the Inprogress key from the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress.
    Of course only do this after backing up your registry.

  • I downloaded acrobat pro, wont open... error 16

    i downloaded acrobat pro, wont open... error 16 - aid to go to your website

    Hey,
    Please refer this KB doc link and try out the solutions for your OS to resolve error 16:
    Configuration error 16 | CC, CS
    Let me know if this works for you.
    Regards,
    Anubha

  • I cannot open pdf docs despite downloading acrobat pro

    I cannot open pdf docs despite downloading acrobat pro  do I have to log of and on before it works

    Hey John Watt,
    Before answering your question, I would like to know few things from you so that I an analyze the issue.
    Could you please tell me what Acrobat pro as well as OS version are you using.
    Do you get any specific error message when clicking on Acrobat icon?
    Please let me know.
    Regards,
    Anubha

  • We have 'CS6' version of Adobe. We are facing a problem with 'Acrobat Pro'. Every month that is stop working and everytime need to install. Kindly help us regarding solving this problem...

    We have 'CS6' version of Adobe. We are facing a problem with 'Acrobat Pro'. Every month that is stop working and everytime need to install. Kindly help us regarding solving this problem...

    Your Acrobat is running in Trial Mode.  Try this KB: Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    If it doesn't work you need to contact Adobe Support for assistance.

  • I Just downloaded Acrobat Pro after trial and now I can't open any files...

    I Just downloaded Acrobat Pro after trial and now I can't open any files, when I click on icon I get this message: the last time you opened Acrobat, it unexpectedly quit while reopening windows.  Do you want to try to reopen its window again? If you choose not to reopen windows, you may have to open and position the window yourself.  There are 2 options: Don't Reopen or Reopen  Either choice leads to a window that pops upend says please wait while we launch Acrobat and then window just closes quickly.

    Hi mbt6833,
    You may goto control panel and then go to program and features.
    Select the Acrobat pro and chose the option change from the top. Fallow the onscreen instruction a windows will pop up where you need to choose repair.
    ~Ajlan Huda.

  • Trying to download acrobat pro trial. program hangs up after about 30 seconds

    trying to download acrobat pro trial. download hangs up after about 30 seconds

    Hi mumsilla
    Please download it from below link :
    Look near the bottom of the page linked below to find a link for Acrobat X pro and Acrobat 9.  Before attempting the download, be sure to follow the Note: Very Important Instructions section on that page.
    http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-d ownload-links-ddl.html
    If you're looking for Acrobat XI : http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
    Follow the Important Instuctions Carefully

  • Trying to download Acrobat Pro XI

    Trying to download Acrobat Pro XI trail for my MacBook. Just before download starts an error box states: AcrobatPro-11-web-w error -4960. It then tries to download, and before it completes it comes up with another error of 103. So, can't complete the trail download. Any ideas please?

    Hi Markyorkshire,
    Thank You for posting on the forums. Kindly follow the url listed below to troubleshoot the issue.
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    These links talk about basic download issue and troubleshooting steps needed to resolve the issue
    Thanks
    Vikrantt Singh

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