Problems downloading CC and Photoshop

I tried Photoshop CC on my laptop before subscribing on my desktop PC. I had removed the program from my laptop using the Windows Uninstall program (Windows 7), but now want to run my second copy on it. I have signed in and downloaded the CC desktop application, but when I start it I get the Creative Cloud page, but without the sub headings or the applications to download, just the title and a blank page! I have tried removing it and re-installing several times, and also re-booting my computer without any change. As the program worked in the trial mode, I know it will run on my laptop, but am stumped as to what is causing the problem now. Is it possible that when I removed it originally that something has been left behind?

Dear Romit,
Thank you for your reply to my original problem. The removal of the
opm.db file allowed the Creative Cloud page to load fully, now though
it thinks I have the program already downloaded! I do not have the
Photoshop icon on my desktop, nor is it in the start menu anywhere. My
guess is that there is still a file buried in the register from when I
loaded the trial.
I have attempted to download from the prodesigntools page but one of
my browsers won't allow me to access it, the other lets me in, but as
soon as I try to download, I just get the Adobe symbol and nothing else.
As I teach Photoshop to camera clubs using my laptop, this is quite
embarrasing to say the least. Your further advice would be most welcome.
Regards
Mike
Quoting Romsinha <[email protected]>:
Romsinha http://forums.adobe.com/people/Romsinha created the discussion
"Re: Problems downloading CC and Photoshop"
To view the discussion, visit:
http://forums.adobe.com/message/6140480#6140480

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b FUD
I find the dynamics here really interesting. This thread would have been very different if Vincent had posted with problems involving Tiger. Would have gone something like this:
After admonishing him for not providing more information about his setup by posting the obnoxious big blue link on how to ask questions (ahem - we know NOTHING about his machine or configuration, such as which machine, how much RAM, scratch disk or attached peripherals), there'd be all kinds of trouble shooting advice given - "try a new user", "repair permissions", "run DiskWarrior, and on and on ...
But no, since he mentions Leopard, none of that is apparently necessary and the completely, utterly
b irresponsible
advice is given ... "that's just the way Leopard is".
Those are some serious problems he's reporting that have nothing to do with Leopard. Something is obviously hosed!
As for discounting my experience because I don't use every app in the suite as extensively as I do Photoshop, I'm FAR more qualified to discuss Leopard and CS issues than Ann or Neil who do not use Leopard at all (and have never used it as far as I know.)
"Others have problems with it", is their battle cry but it's extremely weak. Do I really need to remind you all that these forum are ALWAYS filled with people who have problems, regardless of version or OS? You act as if this forum was a ghost town when Tiger and CS3 were current!
Gee, Ann ... people are STILL reporting problems with 10.5 and CS3? How shocking! Guess what - people are STILL reporting problems with 10.4 and CS3 too! Let me make a prediction - people will have problems with 10.8 and CS9!
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> I don't really deal with fonts anyway ...
Yes. You do. Even if you never type a single line of text, every application uses fonts to create menus and other GUI items. If one of those fonts are bad, it can create all kinds of problems, including the very problems you mention.
The fact that you don't seem aware of this and you're still using 10.5.4 leads me to believe you're not familiar with the basic practices of maintaining a healthy system. Again, how did you install Leopard on that machine?
Look, if you're simply trying to justify using CS4, go right ahead. It's a worthwhile upgrade in it's own right. However, if you install it on that machine in it's current state, CS4 will NOT fix your problems because you do NOT have a healthy system.
You asked for experiences with Leopard - I can launch every application in both CS3 and CS4 suites
i simultaneously,
and STILL not have your issues. I haven't experienced anything like your CS3 problems in Leopard - on both a 2006 Mac Pro and a 2008 Macbook.
If you'd like help to try and figure out the real problem, I'm more than happy to help. If not, Adobe will gladly take your money ...
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