Problems downloading Creative Suite 6 (Not in my order list, and says serial code wrong)

I am in school for web design, and i have got some programs from adobe creative suite 6. I had restore my computer to factory settings due to other issues. I tried to back up everything, but when i put it back on it wont work. The school helped me get the programs so it is not on my order list. When i first downloaded it, it was from a email. I was told to try and do it again from same email, but it says serial code is wrong. I have 3 assignments late now, and i need this program to do any of them. Please help me asap. (Note: My serial code works other places and when really needed to, wont.)

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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