Problems downloading CS5 on new laptop

After buying a new laptop, an Apple support person helped me migrate all files from old MacBook Pro including CS5.  However, these Adobe files are corrupted and when trying to open Photoshop, I got this message: “Some of the application components are missing from the Application directory, Please reinstall the application”.  In order to download onto my new MacBook Pro, I contacted Adobe support to get my details changed from Canada (where I was when I bought it) to the UK, and I have just spent several hours downloading CS5 onto my laptop. However, the old CS5 has not been replaced, and I cannot find where the new version has been stored.  What should I do?  Do I need to uninstall corrupted CS5 and download again?

Adobe products have to be installed, not migrated/transfered, primarily due to being them associated with the machine during installation.  If you migrate them you lose that association.
What you should probably try doing is to first use the Creative Suite Cleaner tool to remove CS5 from the machine, and then install CS5 again.
Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

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