Problems downloading firmware to Zen Vision:M... PLEASE HE

?I have had 3 different Creative products, and they all have left me unsatisfied. The first Creative player that I owned was a Christmas gift from my parents, it was a Zen Micro. I believe I got it in 2005. I loved this music player. It was easy to use, and the sound quality was excellent. In 2006, I purchased a Zen Vision:M. My only complaint was that the screen scratched very easily, but that problem was easily prevented with a screen cover. However, it began to delete my music, over 800 songs at a time. And, however hard I tried I could not get it to cooperate with my new Windows Vista computer. I am quite young, and have no knowledge of computers (although I am a master at PowerPoint), so all of the helpful tips provided here on the message boards are/were of no help to me. So now, my "baby" is sitting in its box waiting to be fixed.
After my new player (Zen Vision:M) crashed, I went back to using my Zen Micro about 2 weeks ago. Within the past week, it has started to freeze up when I turn it off and I have to resort to taking out the battery, and I am always afraid that I will lose songs when it re-builds the library. Just now I plugged it in to my Windows XP machine, because I cannot get it to work on my Windows Vista, and it wasn't recognized so I had to take out the battery and try it again. Luckily it worked... but I still do not know what to do. Creative is only going to fix my player, and this is of no help to me because I will not be able to download all of my songs I had on it before.
Being a teenager, music is my life, and my mp3 is the air I breathe. ( I am not that weird, I am just using this point to emphasize my problems.) I am so frustrated with these products that I am about to just give up on them all together. So... this "life history" ends with my true question. I know that there are zillions of posts on this message board dealing with the same issue, but how exactly do I get my Zen Vision:M recognized on my Windows Vista computer? I am willing to try to fix this problem on my own, one last time, but first I have to get my player recognized by my computer. I erased the firmware, which was what I was told to do by other owners of Creative products, ( I have no idea what?firmware is anyway ), and my Window's XP and Window's Vista machines would not recognize it so I could download the new firmware. Maybe there is an easy solution to this problem... but I need help. Once I accomplish this, I will no longer need to use my Zen Micro, so I will no longer have a problem with that device. Help me please. I need easy steps, because like I said, I am not computer savvy.

Arty wrote:
Hi! I just bought my Zen Vision: M and tried to install the new firmware. I keep receiving an error message: "Your player is not connected, please connect your player." I know my player is connected and Zen Vision: M Media Explorer recognizes it. Is there any way for me to install the new firmware? Please help...
can someone please advise me on an issue i have, i bought my M at christmas from Singapore and works well until i installed the new downloaded firmware , it continued for a week then the other day when i plugged it in it was not recognized and the player frooze and had to be reset to turn it off.
I have tried reinstalling the firmware ( original) but nothing , i even formated the player but of course now there is no content and the player is not recognized.
Any help will be appreiciated,
Regards Kennz.

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NEED HELP WITH ZEN VISION M PLEASE HE

i'v recently brought the new creative zen vision M in pink and i think its broken! i charged it on my computer and loaded songs with no problems and used it on holiday for a while untill the battery ran out. i tried to charge it on my speakers (which say that they charge mp3 players) but this wouldnt work, iv also tried charging it on my computer now im home but it wont even connect let alone charge! all that happens when i plug it into my usb on my computer is the on switch flashes blue, the screen is blank though and the low battery sign doesnt even show!
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Looks like you might have to return it if it isn't responding to charging and the reset option. Is it under the 30 days return policy?
OR you could have an RMA so that Creative fixes it and then returns it to you. Here is most of the info:
http://us.creative.com/support/warranty/
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new Nomad Zen Extra and Dell 3000 running XP SP2 52mb ram 40gb dri've.
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