Problems downloading free trials

I'm having a ton of trouble trying to download a free trial of InDesign. I've never downloaded a trial before and have an active ID. I used Safari and Firefox and both of these messages would pop up on both browsers when I tried to download Creative Cloud and InDesign trials. Nothing is working and I'm very VERY annoyed by this. If anyone can help me I would really appreciate it!

Without proper system information we can't say anything. Error Code 1 usualyl means your system is not at all compatible, which could be as trivial as a missing OSX update...
Mylenium

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    >--Original Message--
    >From:
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    >Date: 07/03/2015 7:26
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