Problems downloading my subscription to Photoshop

Hi
villesteban96
I'm having the same exact problem as you. I've spent 4 hours already trying to remove every scrap of the previous version. I removed all references to it in the registry and deleted all the folders and files on my C drive, but I still keep getting that message. I've tried the Download Assistant and I've tried installing Photoshop manually, and I still keep getting the same error message. I also have the yearly subscription but I had to restore my hard drive because of a virus. I was able to reinstall everything else except for Photoshop because of this install error.
Can anyone help us with this problem?!?! PLEASE?

Branched this out from the previous discussion. As the previous discussion was regarding the Adobe Download Assistant. You mentioned that you are subscribed to Photoshop. If this is the case then you would want to go to https://creative.adobe.com/ and follow the steps listed at http://forums.adobe.com/message/4396277#4396277?tstart=0 to download and install Photoshop.
Did you try this method already and faced difficulties thus tried to download the trial of Photoshop? If so what specific error messages did you receive? Also which version of Windows are you using?

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Problem downloading my copy of Photoshop to new computer.

I recently purchased a new computer and I am trying to download Elements 10 (purchased July 25, 2012 (license #removed) on to the new computer. I can't see how to do that. I keep getting a download for Elements 12 which I would have to purchase. Is my license for Photoshop not valid on the new computer?

Please don't DO that! You posted your serial number on the open internet for the world to see and steal. NEVER post a serial number on an open forum, ever.
First, try going to the main page of adobe.com>My Adobe and see if there is a download link in there.
If you mean you've been trying to use the pro design tools download, if you follow the instructions EXACTLY, even when they don't seem to make sense, it will work.

Having problems downloading Photoshop/Lightroom to Windows Vista.

I purchased a monthly subscription to Photoshop/Lightroom. When I clicked on the blue Download box it gave me an error message stating "Running an operating system that photoshop no longer supports. Refer to the system requirements below for a full list of supported platforms".
It lists only Windows 7 and 8 as supported operating systems.
I am running Windows Vista. Is there a way to download the apps to Windows Vista? My system has all the other requirements; AMD Athlon 64 x 2 Dual Core Processor and 320 GB hard drive.
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Vstar4me2 I am very sorry but you will need to upgrade to Windows 7 or later to use Photoshop CC and Photoshop Lightroom 5.

Adobe Photoshop Elements 12 - problems downloading

I have Windows 7 on my computer, and Photoshop Elements 12 will not download properly. When I checked further on my computer, it is the Windows XP compatible version. How do I get the correct version to download?

If you downloaded PSE 12 for Windows then you downloaded the correct version. There are only two versions, one for PC and one Mac. The PC version covers Windows XP SP3 thru Windows 8.1.
If you are having a problem downloading you can always try a direct download of the trial version thru the fllowing site.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12:
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Problems downloading Photoshop elements 11 onto Mac running snowleopard

please can anyone help me with this problem
entered the redemption code on adobe website, and then received the Serial Number for photoshop elements 11
then clicked on the download file, which sent me to Arvato link for zip file
downloaded the zip file, but it then will not open, so can't complete the download.
what hapened to buying software on Discs !!
i've now wasted 2 hours trying to sort this out, so would greatly appreciate some advice
thanks
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if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs

Problems downloading Photoshop CC

I am a new subscriber to CC and have successfully downloaded and started using Lightoom 5 however I am unable to download Photoshop CC to my laptop. My systems meets the requirements and I have ensured that no other programmes are running but each time I try to download, the installation halts at around 8-10%, and it takes half a day to do that much! I already have CS5 installed could this be causing the problem?
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Thanks

older ps installations will not interfere with cc installations.
try a direct download:
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common error is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

Problems downloading CC and Photoshop

I tried Photoshop CC on my laptop before subscribing on my desktop PC. I had removed the program from my laptop using the Windows Uninstall program (Windows 7), but now want to run my second copy on it. I have signed in and downloaded the CC desktop application, but when I start it I get the Creative Cloud page, but without the sub headings or the applications to download, just the title and a blank page! I have tried removing it and re-installing several times, and also re-booting my computer without any change. As the program worked in the trial mode, I know it will run on my laptop, but am stumped as to what is causing the problem now. Is it possible that when I removed it originally that something has been left behind?

Dear Romit,
Thank you for your reply to my original problem. The removal of the
opm.db file allowed the Creative Cloud page to load fully, now though
it thinks I have the program already downloaded! I do not have the
Photoshop icon on my desktop, nor is it in the start menu anywhere. My
guess is that there is still a file buried in the register from when I
loaded the trial.
I have attempted to download from the prodesigntools page but one of
my browsers won't allow me to access it, the other lets me in, but as
soon as I try to download, I just get the Adobe symbol and nothing else.
As I teach Photoshop to camera clubs using my laptop, this is quite
embarrasing to say the least. Your further advice would be most welcome.
Regards
Mike
Quoting Romsinha <[email protected]>:
Romsinha http://forums.adobe.com/people/Romsinha created the discussion
"Re: Problems downloading CC and Photoshop"
To view the discussion, visit:
http://forums.adobe.com/message/6140480#6140480

I was having problems downloading the trial version of photoshop... pe advice I used the adobe cc cl

i was having problems downloading the trial version of photo shop.. per advice I used the adobe cc tool... if finally downloaded and installed but now says there was a patch error... HHHHHEEEELLLPPPP!

Virtual One what error exactly are you receiving?

Having problem downloading adobe photoshop elements 10 trial

problem downloading elements 10 trial

Could you provide some details? What problems? Do you get an error message? What computer are you downloading on?

Problem Downloading Trial Photoshop CS5

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How do i get the trial to download correctly?

Ok then for your next step you will either want to run the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ or review your installation log files manually. For steps on how to review your installation logs you will want to review Troubleshoot with install logs | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Please feel free to respond to this thread if you have any questions regarding either of these options.

No download for subscription

I am on a Mac and have just bought a subscription to Photoshop CS6. I have tried following all download links, re-installed the Adobe Application Manager as suggested in other threads and I am being sent round in circles.
I open my welcome email, follow the link to sign in to Creative Cloud, sign in, go to Apps, click download under the app icon and I am then sent to the Adobe store UK front page https://store2.adobe.com/cfusion/store/index.cfm?store=OLS-UK&nr=1#view=ols_cat&store=OLS- UK&catID=SPECIALS&loc=en_gb
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If I then sign in again on this page, go to my account, follow my recent order 'download' link, the process starts all over again.
Also, now when I try to open Adobe Application Manager, it says this:
'Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Application Manager from 'http://www.adobe.com/go/applicationmanager'.'
......which is also now sending me around in circles. Anyone help?
Where can I download the software from?
The suggested workarounds are not working for me.

I would suggest you with a Immediate resolution by downloading the trial version of Adobe Photoshop CS 6, while installation you can activate the subscription by clicking on License this software or Start My Subscription.
You can use the below link to download the software.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop&loc=en_us&promoid=DJDUZ

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I have a subscription to Photoshop CC and use it on two different computers at different times. On one computer Photoshop CC updated to Photoshop CC 2014 and on the other it did not update

CC 2014 is not an update to CC. It is a separate install. Simply go into your Creative Cloud software and download the CC 2014 version.

Your trial has expired, I have a monthly subscription but photoshop is asking for a key, what gives?

I have a valid monthly subscription to photoshop/Lightroom.
I keep getting this message when launching photoshop cc. Lightroom works fine.
I uninstalled everything via the adobe uninstaller, I ran the adobe cc cleaner and rebooted.
I then reinstalled adobe create cloud and installed both lightroom and photoshop AFTER signing in, they were both installed from the creative cloud menu. It says my programs are both up to date, yet when I launch Photoshop I get the trial has expired page, I click "License this software" sign in with my valid adobe ID email, hit "sign in" and it keeps prompting for a license key. I was NEVER given a license key so what gives?
What is going on.....I'm getting very frustrated with this software, was working fine, have been using it for months now.
OS: Mac OSX 10.9.2
Please help......
Thanks
Ryan

There are no billing issues, I have checked it.
Adobe CC does not require serial number, to install & activate it, please go to www.creative.adobe.com .Download, install & activate it from there.
Please let me know if it is asking for serial number when you are trying to activate the CC.
Do refer to: http://forums.adobe.com/message/6288501
In that case, you can follow http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.
Regards
Rajshree

Not possible to download purchased license for Photoshop Elements 11 on PC with Windows 8

I've no idea what to do now. I bought a Photoshop Elements 11 license and started downloading the Akamai installer program. In the instructions it says that Akamai will start downloading Photoshop Elements automatically but it didn't. I then tried downloading the two separate files and put them in the same folder, but when I double-click the program file I just get the message that the filing part of Ph. El. 11 is missing and that I must put them both in the same folder.
I've had bad experience from trying to downloading Adobe products in the past using a laptop with Windows 7 and now, having paid a substantial amount of money (for me, at least) and not being able to download the product is extremely frustrating. Please, if anyone knows how to solve this problem, I'd be so grateful ...

Hi Soracte,
Please try downloading the software from: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us .
In case of any issue try the direct download: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l .
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

Problems downloading my subscription to Photoshop

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