Problems downloading Photoshop 13 onto Mac, won't allow redemption code to ne typed

Please help. I have purchased Photoshop elements and premier elements 13 for my Mac. After downloading eventually (after a few failed attempts due to bad broadband signal) My Mac is asking of my redemption code ( long 6 box code on back of download card). Problem being it not allow me to type although the cursor is flashing demanding that I do? Thanks in advance

You might be looking at the serial number entry, which is obtained from processing the redemption code.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
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please can anyone help me with this problem
entered the redemption code on adobe website, and then received the Serial Number for photoshop elements 11
then clicked on the download file, which sent me to Arvato link for zip file
downloaded the zip file, but it then will not open, so can't complete the download.
what hapened to buying software on Discs !!
i've now wasted 2 hours trying to sort this out, so would greatly appreciate some advice
thanks
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if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

Problems downloading Photoshop 13 onto Mac, won't allow redemption code to ne typed

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