Problems downloading purchased movies

Help!!
I've tried to download purchased movies from itunes.
After finally getting to the end of the download the status window shifts to processing file and then proceeds to start at the beginning and appears to repeat the entire download.
I have a movie that has been "downloading" for 4 days.
Anyone have any ideas what is happening here?
Thanks

Check the info here for some steps to take, and links for help from the Store directly:
http://docs.info.apple.com/article.html?artnum=93015
eMac   Mac OS X (10.4.7)  

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