Problems downloading the Photoshop Elements 13 & Premeire 13 pkg

Question

I purchased the Adobe Photoshop Elements 13 & Premiere pkg on Friday night because the price seemed right $74.99 for both vs $119.99 or $149.99 depending on where you looked on the site for the pricing.
The information to download this package has been nothing but a nightmare since I've begun, and the serial numbers provided via the e-mail from the Adobe store are not being accepted by the licensing portion of the download.
Adobe Photoshop Elements 13 & Adobe Premiere Elements 13View order
Quantity: 1
   Converting from a trial version?
Simply enter the serial number in the Software Setup screen within your trial product and follow the prompts to complete the process.
Product
Serial Number
Download
Adobe Photoshop Elements 13
Windows, English
  1057-xxxx-xxxx-xxxx-xxxx-9055 
  Not applicable
When I click on the download page, this is the page I'm directed to. I've already downloaded the Akamai Download manager to no avail. When I reach the spot that requires me to type in my serial numbers, it tells me that they're not valid for Photoshop Elements 13, and when I switch the numbers, and use the one I assume is for the Premiere 13, I get the same message.
Why is there no one at Adobe I can discuss this with?

Answer 1

Thank you to all who have tried to assist me. I have since resolved this issue with Adobe by returning this product. I plan to use the Apple version that originally came with my computer in the near term.
I was very disappointed to that at time of purchase no query was made as to which operating system I was using. When I finally reached tech support/chat at 12:00 am Monday morning, after waiting 2 hours, they were able to determine that someone at Adobe had sent me the wrong OS serial numbers for my computer. I was sent Windows OS serial numbers, but use a Mac. That was the problem.
Somehow, during the download, Adobe's registration process was able to determine I was trying to run their product using a Mac, but my registration serial numbers were for the Windows OS.