Problems finding and getting support

It is just amazing that a product like Skype, with such high usage, to have such very lousy service and support.  If you have a problem, good luck to find any answer.  At best, they pass you to the "community" for answers!  They charge you automatically, without you asking for it, and if you want a refund, good luck on finding how to ask for it.  The support system is delibrately and with fine details, designed to prevent you to get in touch with anyone. Extremely frustrating to find answers, lodge complaints, reverse erranouse payments, ask questions.   How could a large organization like this and under the umberlla of one of the largest organizations in the world (MicroSoft) operate this way?  This is supposed to be a "service" organization, but with no service!  I love the Skype communication with two kids in two different continents.  An amazing and game changing product. But has to be backed up with some service.

Hi, A_133, and welcome to the Community,
As Claudius wrote, above,
If you have a question related to your account, orders or payments please contact Skype Customer Service 
That link will take you to the instruction on how to contact Skype's customer service unit.  Skype does not use a central or general e-mail address; instead, you will be directed through various steps of a web-form and, in many cases, will reach the instant message chat system where you will work with a customer service agent.  Look to approve a pop-up dialogue window which will be Skype's instant message service.
Regards,
Elaine
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    Hi Prachi,
    ESS configuration guides -
    [Business package of ESS my SAP erp 2005|http://www.appsconsulting.co.za/SAP_PDF/BP_ESS_672_EN_2005.pdf]
    [Configuring Business Package for ESS mySAP ERP 2004|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/21eb036a-0a01-0010-25a3-b2224432640a]
    MSS configuration guide -
    [MSS my SAP ERP 2005|http://www.appsconsulting.co.za/SAP_PDF/BP_MSS_600_EN_ERP_2005.pdf]
    [MSS my SAP ERP 2004|http://www.appsconsulting.co.za/SAP_PDF/BP_MSS_601_EN_ERP_2004.pdf]
    Hope these helps,
    Reward points if helpful
    Regards,
    Shailesh Nagar

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