Problems getting Acronis True Image Home 2010 to find my image files.

I have recently purchased this A505-S6005 laptop and it has been nothing but a pain in the pretty much ever since I got it. Recently I have tried to roll back to a previous system image I created with Acronis True Image Home 2010 but am unsuccessful everytime I make the attempt.
Everytime I try to recover from the previous image which I have saved on a external drive I get an error message "Cannot find any hard disk drives" upon startup of the Acronis recovery manager. I get this problem no matter which way I go around it either from the boot cd that I created or directly from Windows and the Acronis software.
I simply cannot restore from my image file no matter how hard i try to get it to work.
Does anyone else have these issues with Acronis True Image 2010?

Satellite A505-S6005 
Best to post in the Acronis forums.
-Jerry

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