Problems getting Zen Mirco to w

Hi -- I just got a Zen Micro and I think it is defecti've. I installed the battery as requested. The screen immediately lit up, with CREATIVE across the center. Then I plugged in the adaptor to the unit, then to the wall socket: nothing. No flashing icon saying it was charging. Then I tried several other sockets -- same result. I changed to the spare battery. The screen turned on again, but no luck with charging. I tried several times to switch batteries and charge in other sockets. Then the unit turned off, and now I cannot even get it to turn on and display the CREATIVE message across the screen.
Now it's the weekend and they're not answering the phone... so if anyone can offer a suggestion, I'd appreciate it.

Neilw,
I think your statement [Whether you use your battery for 5 minutes or 5 hours, as soon as recharging commences the charging cycle is initiated and another life (of the battery life span of 300 to 500 charging cycles) is used up!] is wrong.
I shall give an example about using up a charging cycle. For example, you have just charged your battery to 00%. Then, you used up 0% and charge it up to 00%. You still have not used up cycle. At 00%, you drain the battery to only 0% left. So, the total battery usage now would be 0%+90%=00%. Now charge cycle has been used up.
Some quick facts about Li-Ion battery. -It is best not to drain the battery to 0% before you charge.-Do not leave you battery charged and not use them for a long time. Some of the battery cells in the battery will go into a deep sleep. This is no good for the battery. -It is best to keep the battery charged at around 42% at about 40 degree C if you are not using the battery for a short time.-It would be good to start charging your battery when only about 20~30% for the battery is left.
lozx

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    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly)). Execution Time=18.7574119057031 f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8b Verbose Looking up context  site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in the farm SharePoint_Config_QA f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8f Verbose Site lookup is replacing
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly with the alternate access url
    http://inetdev. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.71 w3wp.exe (0x1C74) 0x1AB8 SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.73 PowerShell.exe (0x29BC) 0x2B9C SharePoint Foundation General narq Verbose Releasing SPRequest with allocation Id {AF89E1D7-C47F-467B-8FD4-D7DC768820EE} 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8b Verbose Looking up context  site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in the farm SharePoint_Config_QA 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8f Verbose Site lookup is replacing
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly with the alternate access url
    http://inetdev. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Request (GET:http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly)). Parent No 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8b Verbose Looking up context  site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in the farm SharePoint_Config_QA 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8f Verbose Site lookup is replacing
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly with the alternate access url
    http://inetdev. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. 
    04/16/2015 15:22:03.73 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly) f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.74 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Application Authentication Pipeline). Parent Request (GET:http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly) f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.74 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8b Verbose Looking up context  site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in the farm SharePoint_Config_QA f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.74 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.74 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8f Verbose Site lookup is replacing
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly with the alternate access url
    http://inetdev. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.74 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.74 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Claims Authentication ah25l Medium SPJsonWebSecurityBaseTokenHandler: ValidateActorIsSelfIssuer! Issuer '00000005-0000-0000-c000-000000000000' is not self
    issuer. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Getting Site Subscription Id). Parent [S2S] Getting token from STS and setting Thread Identity f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8b Verbose Looking up context  site
    http://inetdev/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in the farm SharePoint_Config_QA f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site
    http://inetdev/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8f Verbose Site lookup is replacing
    http://inetdev/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly with the alternate access url
    http://inetdev. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Getting Site Subscription Id). Execution Time=0.341314329055788 f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.75 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Monitoring nasq Medium Entering monitored scope (Reading token from Cache using token signature). Parent [S2S] Getting token from STS and setting Thread
    Identity f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.76 w3wp.exe (0x1C74) 0x183C SharePoint Foundation General ajji6 High Unable to write SPDistributedCache call usage entry. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.76 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Reading token from Cache using token signature). Execution Time=7.5931438213516 f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.76 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Application Authentication ajwpx Medium SPApplicationAuthenticationModule: Failed to build cache key for user  f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.76 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Topology aeayb Medium SecurityTokenServiceSendRequest: RemoteAddress: 'http://localhost:32843/SecurityTokenServiceApplication/securitytoken.svc' Channel:
    'Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustChannelContract' Action: 'http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue' MessageId: 'urn:uuid:fd5eba94-c39d-4667-89bd-089411c87f09' f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.77 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Topology aeax9 Medium SecurityTokenServiceReceiveRequest: LocalAddress: 'http://c1vspwfe01.vitas.com:32843/SecurityTokenServiceApplication/securitytoken.svc'
    Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue' MessageId: 'urn:uuid:fd5eba94-c39d-4667-89bd-089411c87f09' f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.77 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Monitoring nasq Medium Entering monitored scope (ExecuteSecurityTokenServiceOperationServer). Parent No f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Claims Authentication ah25l Medium SPJsonWebSecurityBaseTokenHandler: ValidateActorIsSelfIssuer! Issuer '00000005-0000-0000-c000-000000000000' is not self
    issuer. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General narq Verbose Releasing SPRequest with allocation Id {F17590DF-49D9-439D-86BC-5AE6416BB765} f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General 6t8b Verbose Looking up  site
    http://inetdev/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in the farm SharePoint_Config_QA f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General 6t8d Verbose Looking up the additional information about the typical site
    http://inetdev/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General 6t8f Verbose Site lookup is replacing
    http://inetdev/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly with the alternate access url
    http://inetdev. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General 6t8g Verbose Looking up typical site
    http://inetdev:80/sites/testrpa2/_vti_bin/client.svc/site/ReadOnly in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General 6t8h Verbose Found typical site /sites/testrpa2 (407ba20c-079b-4b99-9e70-f86e6e13ddde) in web application SPWebApplication Name=SPDEV - 80. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation General narq Verbose Releasing SPRequest with allocation Id {3847D5A4-15C6-4AF9-B062-E22BB555DF4F} f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Portal Server User Profiles ae0s1 High Identity claims mapped to '0' user profiles. Claims: [nameid: '', nii: 'windows', upn: '', smtp: '', sip: ''], User Profiles: f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Portal Server User Profiles ae0sr Unexpected UserProfileException caught.. Exception Microsoft.Office.Server.Security.UserProfileNoUserFoundException: 3001002;reason=The
    incoming identity is not mapped to any user profile account in SharePoint. Possible cause is that no user profiles are created in user profile database. Contact your administrator.     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager
    upManager, IEnumerable`1 identityClaims)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.<>c__DisplayClass2.<GetMappedIdentityClaim>b__0() is thrown. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Portal Server User Profiles ae0su High The set of claims could not be mapped to a single user identity. Exception 3001002;reason=The incoming identity is not mapped
    to any user profile account in SharePoint. Possible cause is that no user profiles are created in user profile database. Contact your administrator. has occured.  f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Claims Authentication ae0tc High The registered mappered failed to resolve to one identity claim. Exception: Microsoft.Office.Server.Security.UserProfileNoUserFoundException:
    3001002;reason=The incoming identity is not mapped to any user profile account in SharePoint. Possible cause is that no user profiles are created in user profile database. Contact your administrator.     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager
    upManager, IEnumerable`1 identityClaims)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.<>c__DisplayClass2.<GetMappedIdentityClaim>b__0()     at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3()    
    at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated
    secureCode)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetMappedIdentityClaim(Uri context, IEnumerable`1 identityClaims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetClaimFromExternalMapper(Uri
    contextUri, List`1 claims) f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Claims Authentication af3zp Unexpected STS Call Claims Saml: Problem getting output claims identity. Exception: 'Microsoft.Office.Server.Security.UserProfileNoUserFoundException:
    3001002;reason=The incoming identity is not mapped to any user profile account in SharePoint. Possible cause is that no user profiles are created in user profile database. Contact your administrator.     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager
    upManager, IEnumerable`1 identityClaims)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.<>c__DisplayClass2.<GetMappedIdentityClaim>b__0()     at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3()    
    at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated
    secureCode)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetMappedIdentityClaim(Uri context, IEnumerable`1 identityClaims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetClaimFromExternalMapper(Uri
    contextUri, List`1 claims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.ResolveUserIdentityClaim(Uri contextUri, ClaimCollection inputClaims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetIdentityClaim(Uri
    contextUri, ClaimCollection inputClaims, SPCallingIdentityType callerType)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.GetLogonIdentityClaim(SPRequestInfo requestInfo, IClaimsIdentity inputIdentity, IClaimsIdentity
    outputIdentity, SPCallingIdentityType callerType)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.EnsureSharePointClaims(SPRequestInfo requestInfo, IClaimsIdentity outputIdentity, SPCallingIdentityType callerType)    
    at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.AugmentOutputIdentityForRequest(SPRequestInfo requestInfo, IClaimsIdentity outputIdentity)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.GetOutputClaimsIdentity(IClaimsPrincipal
    principal, RequestSecurityToken request, Scope scope)'. f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.78 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Claims Authentication fo1t Monitorable STS Call: Failed to issue new security token. Exception: Microsoft.Office.Server.Security.UserProfileNoUserFoundException:
    3001002;reason=The incoming identity is not mapped to any user profile account in SharePoint. Possible cause is that no user profiles are created in user profile database. Contact your administrator.     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetSingleUserProfileFromClaimsList(UserProfileManager
    upManager, IEnumerable`1 identityClaims)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.<>c__DisplayClass2.<GetMappedIdentityClaim>b__0()     at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3()    
    at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated
    secureCode)     at Microsoft.Office.Server.Security.UserProfileIdentityClaimMapper.GetMappedIdentityClaim(Uri context, IEnumerable`1 identityClaims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetClaimFromExternalMapper(Uri
    contextUri, List`1 claims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.ResolveUserIdentityClaim(Uri contextUri, ClaimCollection inputClaims)     at Microsoft.SharePoint.IdentityModel.SPIdentityClaimMapperOperations.GetIdentityClaim(Uri
    contextUri, ClaimCollection inputClaims, SPCallingIdentityType callerType)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.GetLogonIdentityClaim(SPRequestInfo requestInfo, IClaimsIdentity inputIdentity, IClaimsIdentity
    outputIdentity, SPCallingIdentityType callerType)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.EnsureSharePointClaims(SPRequestInfo requestInfo, IClaimsIdentity outputIdentity, SPCallingIdentityType callerType)    
    at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.AugmentOutputIdentityForRequest(SPRequestInfo requestInfo, IClaimsIdentity outputIdentity)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.GetOutputClaimsIdentity(IClaimsPrincipal
    principal, RequestSecurityToken request, Scope scope)     at Microsoft.IdentityModel.SecurityTokenService.SecurityTokenService.Issue(IClaimsPrincipal principal, RequestSecurityToken request)     at Microsoft.SharePoint.IdentityModel.SPSecurityTokenService.Issue(IClaimsPrincipal
    principal, RequestSecurityToken request) f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.79 w3wp.exe (0x0C48) 0x1318 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (ExecuteSecurityTokenServiceOperationServer). Execution Time=17.1551132895382 f5bd8793-a53c-2127-8485-418c67f110f6
    04/16/2015 15:22:03.79 w3wp.exe (0x1C74) 0x183C SharePoint Foundation Claims Authentication fsq7 High SPSecurityContext: Request for security token failed with exception: System.ServiceModel.FaultException: The server was
    unable to process the request due to an internal error.  For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in
    order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.     at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.ReadResponse(Message
    response)     at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst, RequestSecurityTokenResponse& rstr)     at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken
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