Problems hearing incoming calls after downloading 10.3.1.1565 new version - URGENT HELP NEEDED

Hi,
I have a few problems with my z10 STL100-2:
1. I don't hear the sound of incoming calls. (other notifications I do hear)
2. When I connect the device to blackberry link I receive a message in the bl. link that I need to disconnect the device from the computer and complete the defenition process in the device, whereas in the device it says that the definition was completed. Therefore I cannot connect to the bl. link.
I'd appreciate any help.
Thank you!

welcome to the club. lots of post for exactly the same thing pluss more.
while we wait for a solution also check your callender and see if your alarm on that only rings for 2 seconds.

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