Problems in Interactive script editor.

Hi,
I am not able to see the buttons 'Transport', 'Activate' ..etc in the interactive script editor. Also the tabs 'Script Transport' and 'Script Profile' are missing.
Do we need to do any settings or dow we need to have any authorizations for this.
Please anyone clarify.
Thanks
PD

Hi,
I have reinstalled JRE to 1.4.2_16, and use IE 6.0. I have CRM 5.0.
but I don't see any difference in behaviour - Interactive Script Editor works as it worked earlier (active only Create and Open from file). Also it diplays error message "Error occured" - and nothing more :(. I cannot do anything.
With Java 6 update 3 - still no changes. When I uninstalled JRE and update and installed jre 1.3.1._06 still the same message in IE when working with ISE.
Can you help?
In sap note 894119 I cannot understand sentence : "When using Internet
Explorer, HTMLB Design2003 should be used."
Could you explain what it is? I cannot find it in web.
Regards
Radek

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Interactive Script Editor: add answer and buttons in a question

Hi gurus,
I'm working on CRM 7.0 with Internet Explorer v7.0.6002.18005, and I'm interested on creating an "answer" in the Interactive Script Editor.
Details of the issue:
1) I am able to create questions
2) I pushed the button "add answer area" and a grey box appeared under the question text area
3) I pushed also the button "add button area" and another grey box appeared under the answer area
4) I created a button z_button that is now listed under the menu "Answer" in the repository, like other standard buttons (i.e. Yes, No, Aendrern...)
5) we could not create any standalone answer. The "create new" button just lists options as follows: field, objection, question, action, command button, script. As you can see, the system doesn't let me create any answer.
PROBLEM NUMBER 1: insert a button in my question:
I can drag this button in the grey button area, but i cannot drop it! No way at all...how can I insert a command button in my question?
PROBLEM NUMBER 2: insert an answer in my question:
I can drag any already existing standard question (fields like Customer Name, etc) in the grey answer area, but I cannot drop it.
How can I insert an answer in my question?
Is there anybody out there that can help, please? I have no clue...I'm loosing sleep on this.
I already watched also the video [http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c|http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c] and I see it's possibile to do what I need.
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Vicky

Hello
i am facing the same preoblem which u r facing under problem 2, is this fixed, if so can u plesae share the same......

CRM 5.0 Webclient - Interactive Script Editor

Hi Gurus
I'm launching the Interactive Script Editor in Test mode from SE80 for BSP Application CRM_IC_ISE.
My problem is that when I want to create a New Question or Button or practically anything for matter I'm not given an input field to give the new object a name. I'm only seeing a input field for inputting the text of the question, button, etc.
When I click on save I get the following error half way down the screen: e.bad_file_name
I don't see any notes on this particular problem.
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Max points for the right answer.
Many Thanks
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Hi Bruno
Thanks for this.
Along with your note and a number of others I managed to resolve the issue.
Dropped down to JRE 1.4.2_03
I was only able to then launch the Editor when I was sitting on site with the client.
Once accessing outside their firewalls the editor will not launch correctly.
Max points
Many Thanks & Regards
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Interactive script editor in webclient

HI,
In webclient I can't found interactive script editor under business role IC_MANAGER, which work center should be assigned?
BR,
ROBERT

You can launch it from PROCESS MODELING workcenter : Interactive Script Editor on Create link groups.
Workcenter : IC-MGRPM
Group ID : IC-MGPM-CR
Logical Link ID : IC-SCREDIT
If it doesn't appear, you can go to your business role customizing and make it visible from "Adjust Work Center Group Links" folder of Business Role customizing
You can also launch it from GUI :
Add to your favorites a BSP Application : CRM_IC_ISE, with start page default.htm. (Sometimes it doesn't work due to JRE version, you can switch the start page to another .htm file as a workaround)
Hope this helps,
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Call List Management and Interactive Script Editor Examples

Hello All,
Can any one provide docus on Call list management and Interactive Script Editor Exercises or any examples how to implement them.
kindly m a i l me: r a j . k a n d i AT y a h o o . c o m
Cheers Raj.

Muneeb,
I have found what looks like a solution for marketing attributes.
Marketing attribute in the text field, interactive script
However, even though I followed this It is still NOT updating the marketing attributes for the given BP.
Also, I am no further forward in knowing how to add BDC Field entries in the Answer so that we can update BP fields like the preferred communication method etc.
I would like to hear from you if you have found a solution Muneeb.
With regards
Jason

Interactive Scripting Editor (ISE) how to write a class for an action?

Hi - I need to write a class for an action in the interactive scripting editor. The class will create a new case (case management) and return the number. I have created a class with a method that does this and has been fully tested but we cannot get it to work as part of an action within the ISE. Are there any guidelines for writing classes for the ISE. Or has anyone done this? Do I need a super class? I have searched every where but can find nothing on this. Many thanks.

Hi Nigel,
I am also looking for the answer to this. Please let me know when you find a solution.
Kind Regards,
Andrew Griffin.

Interactive Script Editor

Hi all,
I am using the SAP standard interactive script for Leads - SampleB2B
When I click on the "Yes" button on the "Time for Questions" page, it has to take me to the Lead questionaire. This is configured in the Script editor too.
But the Lead questionaire does not appear. It gives the following error
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Any inputs on this regard would be of great help.
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Hello John,
Thank you for your inputs. Apart from this I also found another missing connect.
Although the latest version of the survey was active, I had to regenerate a newer version of the survey from CRM_SURVEY_SUITE and attach this one to the script.
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Has anyone used the IC Interactive scripting editor for the Webclient ?

We originally received the 'Loading %0' message when loading the editor via the IC_MANAGER business role. This was overcome by updating Java (See note 717921).
However, the editor now seesm to working, I can see two examples as standard, but when I click on them I do not see anything. I've ifnored this issue and have started to create my own question and answers in preparation for a script.
However, I have hit a few quirky things while using editor. Am I alone in this, or is this just the way it is.
I'm using the latest version of CRM 7.
If anyone's used this script editor I would dearly like to hear from you, especially in avoiding any upcoming nasties that I may hit.
A perfect example of this kind of problem is in how you create 'Answers'. If I highlight the answer section and click on the 'Create' button I have the options to create the following: Field, Objective script, Question, Action, Button and script, of which none of these are what I want. I can however create a question with an answer section, but of course when it comes to dragging a answer in to the answer box I can't do this as I can't create any answers. Am I missing something?.
With regards
Jason

Hi,
We are facing similar kind of problem in our scenario "Loading 0%". We have crm7.0, IE6 and JRE 1.5.0 version.
Kindly help us, which version of JRE do we need to use?
we reffered notes: 1105843, 717921. However this did not help us.
Kindly help us.
Thanks!

Interactive Script Editor (ISE) materials on creating scripts

Is there any good materials (PDF or PPT) on creating interactive scripts?
I "have" only help
http://help.sap.com/saphelp_crm40/helpdata/en/d6/84cab18ea711d686f6000086568e5f/frameset.htm
But I can not find answer for my question:
I want to call ITS-based transaction in the end of scenario.
And I want to pass some params (Business Partner and some more) to ITS-based transaction. Then (after completing the transaction) I want to reveice exception code (ok or bad) and finish script with message or something else.
Many thx!
With best regards, Alexander

Look at posting:
IC WebClient Consultant's Cookbook
I points you to the IC WebClient consultants cookbook, it has good information about Interactive Scripting as well.

Interactive script editor: read values of answers into non-branching action

Dear all,
When we develop a new interactive script, I would like to read the value of the answers into a non-branching action.
For examle:
Are you ill? yes/no
If no --> are you staying on another addres then [customer_adres]? yes/no
if no --> please maintain the adress
a) ZSTREET
b) ZHOUSENUM
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Regards

Hi,
I think u can ref to CL_CRM_IC_SCRIPT_ACT_BPSTAT2 to create your own class inside execute method.U can read out data of bp address..
pls reward when it is helpful.

Templates in Interactive Scripting Editor

Dear Experts,
We are implementing Interactive Scripts in our project
In Development system we have only the template 'Navigation' and i dont see 'Launch Transaction'
In the Quality system in the Repository we have Templates 'Launch Transactions' and 'Navigation'
In Dev, the Temlates are working fine when i use 'Navigation'
In Quality both the templates are not at all working (basically they dont navigate anywhere)
Q1 : Can we maintain these templates in configuration?
Q2 : What could be the reason for the Templates being different in Quality to Dev? (both the systems are at the same service pack)
Regards, Raj

Dear Hongyan,
Thank you for your reply and sorry for coming back so late
i was lost in scripting
Q1.
The OSS Notes 553847 and 559118 are for realease 3.1, we are on CRM 2007 (6.0)
Can you let me know what is the name of the Java class which should contain all the ISE templates?
the class mentioned in the above notes 'com.sap.ic.ias....'
Q2.
The JRE version is the same as i am working on the same PC
I have checked the FM CRM_IC_SCRIPTING_GET_DEPOT in both the systems and there has been no modification done and is exactly the same in both the systems.
my understanding is 'crmc_xmleditor' for converting the script into xml format
Your reply has actually helped me to check and answer some questions
I still have the above questions
also i am looking for answers to the below questions
1. In the Navigation Template, entries in the Parameter field
what value can i use in the Parameter field, in the drop down i am seeing entries like 'Scriptto.....' which doesnt work
2. Transaction Launcher template times out; i am using the Transaction launcher Id in the parameter field
thanks in advance
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Interactive Script Editor-Launch transaction

Hi All,
i would like to know how exactly you go about adding a luanch transaction to the script that you are creating?
Thanks
Elmar Adams

Hi Elmar,
I think I know what you mean with templates. Within the script repository of the IC_MANAGER profile there is a node calls u201CTemplatesu201D. The node contains the folder DAFAULT and there you can find all the templates that are also described in the SAP help [http://help.sap.com/saphelp_crm70/helpdata/en/45/f0667d622206f6e10000000a155369/content.htm] John already mentioned.
Unfortunally these templates are nothing to have a look at and find out how SAP did it but, thatu2019s what I though at first glace too. They are more a kind of profile you use for questions. Or as SAP help says: Templates influence how questions appear on the interface or what information the SAP system accesses or updates when agents run the script.
So what you do is:
1.     Create a question e.g. ID: Z_GOOGLE Description: Open Google URL
2.     Create a script
3.     place your question Z_GOOGLE in the script
4.     define the type of your node
a.     click on the node (here your question Z_GOOGLE)
b.     go to the tab u201CNode Propertiesu201D
c.     select a template type e.g. www.google.com (I'm not sure if it the pure url or a url id you defined in the IMG)
5.     save your change
6.     after saving a new tab will be available called u201CParameteru201D here you can enter your URL as described in the help
Having figured out this, problems wonu2019t stop. We e.g. still struggle to launch the right URL or telling the LTX to also open the ITS properly.
Well that is why we enjoy working with SAP, coz it keeps our brain busy ; )
Cheers,
Thea

Problem in working with Interactive Scrip Editor?

Hi,
I have logged in as interaction center manager and working with interactive script editor, the problem that i am facing is that when i click on create new option with script as subgroup nothing is showing up,just one tab script chapter.
On the other hand if i am selecting any script from the repository on the right hand side its showing all the tabs script properties,script profiles,script chapters,script transport.
also i am able to drag and drop questions in the same but at the time of creating a new script none of things is happening.
what might be reason or m i missing out something???

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For a discussion on formats, such as AVI, MOV, WMV, etc., see this article: http://forums.adobe.com/thread/440037?tstart=0
As CODEC's are the "building blocks" of AV files, this article is good too: http://forums.adobe.com/thread/546811?tstart=0
As you see from that first link, the format is just a "wrapper," and can contain all sorts of "stuff." That FAQ Entry will tell you how to "peek inside" the wrapper. That is what we need, as Mylenium asks. If you can let us know all about the faulting files, maybe someone can help you.
Also, PS has somewhat limited Video support, both on Decode and Encode, so, and depending on what you have, you might have to convert that/those file(s).
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Marketing attribute in the text field, interactive script

Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
Thanks in advance.

Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
4. Select the attribute set and the attribute name.
5. Save the question.
6. Drag and drop the question to your script.
7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
When you reached the question maintained above, the marketing attributes will render for that business partner, if they exists or will be created if they don't exists . To be created a button that will do a navigation is required. It means that the question will have to be linked to a next question or to itself by this button (to itself is required only if it is the last or the only question in the script). To suggest to the user that he or she has to click on the button, to save, is probably better to name the button "Save".
Octavian

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak

Problems in Interactive script editor.

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