Problems in my q10

Please ...
How i change my screen saver on my BlackBerry Q10 ??
" my screen saver not my screen lock " this option is n't exist now in "software 10.2.1.2941 "
Thank u ...

Do you mean Set a picture as your wallpaper?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Similar Messages

A Restore problem with my Q10

Hi I got a problem with my Q10, I made full back up for the phone by black berry link and I make Security wipe
then I tried to restore the back up files but when it starts to restore it stops and I tried how many times, and nothing happens, and I moved the back up files to other PC and its the same
So plz someone help me ({})

please some one help me :'(

Problems with my Q10

I've had the phone for a couple of weeks now and am gradually getting to grips with it.
Missed Call notification: Initially, had a bug I believe as whenever I had a missed call, I would get a notification but no matter what I tried, it would not disappear. I have had to resort to taking out the battery and re-booting. But, an update on Friday appears to have sorted this.
Ring Tone: I have a piece of music I like as a ring tone. I transferred it on the the phone. It is the specified ring tome in the phone menu but when the phone rings, I get a standard ring tone instead. Really can't work out why it won't use it. Was never a problem on my Torch.
Email: Took a few attempts and I did finally manage to get my email accounts set up. However, is there a way to delete multiple messages from the phone but not from the server? Can only manage to do one at a time and hope that they remain on the server as I can't find anything to indicate this option.
Camera: the camera and video is definitely a better quality than I had on my Torch. Again,. found it a bit fiddly to work but again, with practice it has become easier.
Answering calls: sometimes it takes a few attempts to answer a call. The arrow indicators are useful though and maybe the touch screen isn't as sensitive as it needs to be.
Contacts: is there a way to have only contacts from one email account rather than from multiple email accounts as well as Facebook? I have around 130 contacts but on my Q10, I now have hundreds as many are duplicated.
There are a few other niggles which are a tad tedious but the more I use the phone the easier it is becomming.
It has been difficult at first to get the hang of the hub and menu's but have got the hand of it now. I am beginning to like the phone and pleased I didn't send it back after a week; which is what I was intending to do. Several friends also got the Q10 at the same time as me and three have returned it . But, I think the best is to persevere. EE gave me 14 days to try it out and I definitely needed this long.
Kr's
Susie

susie, for answering calls, please place your finger ON the white bar and drag down. Not above or below.
On the contacts, you can open your Contacts app and swipe down from the top and TURN OFF to show the accounts (facebook, etc.) in the contacts app which you do not wish to see. Or you can simply turn off your Facebook or other contacts sync IN the email account setup of those particular accounts where you do not wish to have those contacts syncing.
ALSO: You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Serious problem with the Q10 wiping out all my emails on all email accountson BB & Servers

having been using the BBQ10 for 10 days now and finally getting use to it and enjoying it. I have been using BB's for years because I like it for my business. But I work up today to find ALL my emails on all email accounts wiped out. All texts and phone logs wiped out. Ok could live with that BUT because of the new BB10 software that contacts you to your email servers any changes you make with an email on your BB changes on your computer. that means that every single emails on all my email accounts contacted to the BB have been deleted. Saved emails, sent emails, new emails. Everything. I spoke with BB and was told they are aware of the problem and are sorry. but i just lost thousands of dollars worth of orders because of this problem. Anyone else have this problem? any help?
On my old BB's there was a thing called Blackberry Protection and I had it set up to back up all data everday. Now the Blackberry Protection on the Q10 and Z10 are for find your phone if you lose it. It no longer backs up your data. That is so stupid. If I still had that I would not have lost all my info.
any thoughts or suggestions? how can I keep the Q10 now if I cant' be sure it won't delete all my data anytime it feels like?

yes, me too. gave my device back to shop but really loved q10 and would like to buy again when problem is solved. lots of users are reporting about this problem but blackberry dont care.

Audio problems with the Q10

After around a year and couple of months i started to have problems with my blackberry device Q10. The problem is that when receiving the calls i cannot hear the caller unless i put them on speaker which is annoying if you are in public.... So i did the factory reset and nothing changes. Basically the phone is just silent when I receive/make a call. I can listen to music well and even use the mic to record audio sounds. Thanks in advance for your help.

sorry for the late reply, the latest software was applied around a month ago and currently im on the latest release 10.2.2.2977, please let me know if i can do anything to remedy this problem, thanks in advance for your help.

NFC File share over WiFi problem between camera - Q10

Hello Folks, I just got myself a Olympus camera with a WiFi NFC photoshare feature. I cannot get it to work with the Q10. Camera Side: WiFi enabled - the display shows a NFC Tag and also provides instructions for manual connexion.When I scan the tag with smarttag I get this string "OIS1,CP1%1H1UOP+++Y//,%*Z-+-X$" and the Q10 wants to search it in google (LoL)So I established the WiFi connexion manually as instructed by the Camera. The Q10 establish the connexion but warns about Internet not available with it. The camera instructions says the files are at http://oishare/ No matter how I try to enter this http://oishare/ link, the Q10 keeps sending it to Google where it get lost in translation. Does anyone has figure out that one out? Thanks folks

Thread update Network / Mobile Network must be turned off (at least data) in order to be able to access http://oishare/Then I managed to see the directory structure but I couldn't find any pictures on the camera. Later on, I found some instructions in other forums to Sideload the Snap Google Play client.With a Google Play account in hand via Snap, I downloaded and install the Olympus Photoshare app. The app installed properly and has its own NFC scan function compatible with the Camera NFC tag. I was then able to export the pictures to the Q10 and even remote control the Camera. Pretty cool.

Problem with BB Q10 after OS10.3.1.1565 Update

Howdy BBLast night my Verizon Q10 upgraded to the 10.3.2.556Now maps will only say that content is unavailable.I downloaded the maps update this morning and it is giving me the same message.Irksome as I am currently road tripping from Milwaukee to Phoenix.

Hi and Welcome to the Community! Sometimes, the automatic updates result in errors...often a LINK-based OS reload will help the situation. Please give it a try.http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-OS/td-p/2187545#nobannerGood luck! PS -- as always, please be sure you have a good backup (including manual documentation of your configuration, account credentials, added apps, etc.) before you start.

Have a problem with blackberry Q10 : " Incompatible Radio Image Loaded on Device" Help me!!!

Blackberry Link does not find device...open device write only Incompatible Radio Image Loaded on Device...computer doesnt find it...only Incompatible Radio Image Loaded on Device...if you can help me...

Have you installed one of the autoload OS or leaked ones?
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Two Problems with Q10

I am experiencing two specific problems with the Q10:
1. My email account password drops at least times a day and I have to re-enter it.
2. When texting, if I enter three or more lines of text, the screen does not scroll automatically.
Anyone have any feedback on how to correct these issues?
Thank you
Solved!
Go to Solution.

For 1.) it sounds like this:
http://supportforums.blackberry.com/t5/BlackBerry-Q10/SYNC-problems-detected-and-explained-BB-should...

Q10 Software 10.2.1.537, Application Sound and Speakerphone Problem

Hi
Several days after I updated my BB Q10 with 10.2.1.537 Software Release, I experienced two problems:
a. when I make or receive phone call, the Speakerphone mode is always turned ON automatically. I cannot turn it OFF. So I cannot make phone conversation in private.
b. the applications' sound becomes very small.
Ex: sounds from receiving email, BBM, SMS messages. Reminder sound from calendar
Exception: only Alarm application sound is still normal
After I reboot the phone, the applications' sound becomes normal. But as soon as I make or receive phone call, the applications' sound becomes very small again.
I have performed Reload Device Software with Blackberry Link, install the latest 10.2.1.537 Software Release, and restore the backup file. Same problems still persist.
Please advice how to fix these problems.
Thanks

My Q10 has a similar problem that seems to happen only when driving over 40 Kph. sound cuts in and out, whether i am on speaker phone, earphone or blue tooth. I've gotten a replacement Q10 and its doing the same. Any solutions?

Problems with Q10 After At&T Update 10.2

Hey All,
If anyone can please help, I've had problems on my Q10 since the 10.2 Update on Wednesday 4/16.
I lost all my contacts, all my tasks in the Remember App, and who knows what else. My Phone App is also incorrectly saying there are no recent calls although I have made and received several calls since the update.
I still have my pictures and text message history though, if that helps.
For some reason my desktop Link program doesn't seem to have any data available for a backup or I would try a restore. I also can't figure out a way to uninstall or downgrade the update and see if that might work to restore my things.
Any suggestions for what to do? Ideally, I really need access to my Remember files as they have super important information I don't have anywhere else, would love to have my contacts back, and at the very least need my phone app to go back to doing its job and recording my calls.
Thanks!

The update you did was OTA (meaning over-the-air) and was pushed to you by AT&T. Your data shouldn't have been deleted so I don't know what happened to it.
As for a backup, can you search your computer for a file that has the extension ".bbb"? If you have no backup there is little we can do, though.
It is recommended to store your contacts in an email account and the one I recommend is Outlook.com. Then your contacts will sync to any device you connect to that account. You don't have to sync email if you don't want to but you can sync calendar, contacts, and tasks through an Outlook.com account.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Q10 Music app problem.

Hello everybody !
I have been having a problem with my Q10 lately : Since I had it it kept working very well until a few days. To explain a little bit better, I had some sleeves that appeared when I listened to my music (so, the right sleeves) and for a few days it just disappeared. Now, the sleeves that I had are gone, and I don't know why. I like listening to music with the sleeves, without it I found it a little bit dull. The sleeves will appear if I add new music on my phone, but if I delete the music that I had on my phone to put it again on it in order to get back the sleeves it won't work.
What should I do to solve this problem ? Please help me.
Thank you

Please help me !

Q10 Gmail synch problems

Greetings,
I seem to have an ogoing problem with my Q10 and gmail. Gmail sometimes will not synch contacts and chalendar events with my phone (and vice versa) unless I restart.
This is very frustrating> any sugestions?
My Synch interval is set at 5 minutes. Is tehre a way to ask the phone to synch on demand?
Best regards,
Michel

Johan789 wrote:
Hi there, I have a Blackberry Q10. All my Incoming Calls do not show the number from where the call is coming from, only "Unidentified Caller" this happens/displays to all my Incoming/Missed Calls. Is there any way I can fix this problem please??? It would be much appreciated
Johan, open your Phone application.
Swipe down from the top of the bezel to > Settings.
Tap Smart Dialing and set up your correct information in Smart Dialing... national number length, country code, etc.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem in my Blackberry Q10

i like to ask Blackberry, i buy Blackberry in March 2015, and find one problem when i remove the battery to change the sim card, when put again the battery to open the phone, the phone is reset all the things when i setting, i use long time Blackberry phone dont have this problem, and the Q10 im not the first time use this my second Q10 because the first is broke, but i use the first dont have this problem, can you give me the answer what happen for this is the OS have problem or the phone have problem

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!

My Q10 is down. I think I should replace it to new one.

Hello....
I bought my Q10 and the phone is not working now. I think main board is broken. Of course, I've done nothing wrong.
I sent a mail to BlackBerry online store, and they say defective product replacement is not their job, and they said ask about the problem at this link. -> http://global.blackberry.com/sites.html
However, I cant' find where I can ask about this problem. I think this is the only link whick I can ask, but the link is what I asked before. Which means, this link cannot be used for defective product replacement.
(link : http://us.blackberry.com/customer-service/contact-us.html?LID=us:bb:support:contactus&LPOS=us:bb:sup...
click "For smartphones purchased through ShopBlackBerry")
Where can I ask about this? I really can't find where to say...
I'll append the mail that I sent to that support and their return mail.
PS : I'm not in USA and I'm not native English user I bought my Q10 in USA and I'm using it in Korea. I should send my Q10 by parcel post.
Shopper Comments: Hello... I'm a new Q10 user and I really upset about
my phone....
I used it for two days, and I was using my 9900 because my Q10 wasn't
ready for use. I left my Q10 in my room connected with charger which
included in the Q10 box, and left my home for a while. When I came back
and tried to turn my Q10 on, it didn't turn on. It showed blackberry
logo, and empty battery sign. I tried to charge the phone more, but it
is not charging until now.
Moreover, the situation is getting worse. I asked about this problem on
a forum. Someone said "Try to reset your Q10 with autoloader. First,
download autoloader. Second, remove your battery from your phone. Third,
double click autoloader. Fourth, if you can see 'Connecting to Bootrom'
massage, connect your phone without the battery. Your phone will restart
and you can insert the battery in it. After that, recharge it"
I followed the instruction, but autoloader failed. It stopped on
Signature Trailer stage(IFS, OS, User File System) with 3% progress.
(and it quits)
Now the situation is getting worse... I can't see even no battery
sign... At first, red LED turned on for a long time, ( 5~7secs?) but
now one long red let light and short light 3times / short break / 2times
/ short break / 1 time.
I think there's a big problem with my Q10, and I have done nothing
wrong. Even though my poor English make you to understand the situation
hard, I think you can see I've done nothing wrong. ( I'm sorry about my
poor English, but English is not my mother language. )
So please change my phone. If you need details, send me a mail plz.
Oh... I'm Korean and I bought the Q10 via an agency. (the agency office
is in both USA and Korea. We buy, send it to USA office, the office send
it to us.) So I'm not in a good situation to return my Q10, but it can
be done. Just the return takes some days.
And... please change my phone.. I'm really a qwerty holic, bought your
9900, have done nothing wrong.
Thank you for contacting the BlackBerry online store.
We apologize for the inconvenience this may have caused you.
We understand that you are having issues regarding your purchased
product.
Unfortunately, we are unable to assist you with replacement issues at
the BlackBerry online store.
Please contact technical support for assistance with defective product
at:
Phone: 1-877-255-2377
URL: http://global.blackberry.com/sites.html

Make an appointment at the Genius Bar at your local Apple Store.

Problems in my q10

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