Problems installation Cs5 and Cs6

My OS is windows 7
I had  Adobe cs5.5 installed, try upgrading to Cs6 trial but got error.
Then try to reinstall Cs5.5 but now I can`t do it, it always stops in "Adobe Help installing"
WARNING: DS013: Payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is already installed and the session payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
The only thing I can install is Photoshop Cs6.

I already did, not work, Cs5.5 and Cs6 always stop  in: "Installing adobe help..." 

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