Problems installing Acrobat 9 Standard

Im upgrading form Acrobat 7. As part of the process the installer says it will uninstall version 7
Very should after it starts I get a message that says " the older version of adobe acrobat 9 cannot be removed Going into "add and remove software" it is not there.
I see others having a similar issue regarding acrobat reader and the posts are filled with lots of time consuming technical steps to try
Has anyone found the answer to this or has Adobe come up with a fix?

Does anyone now how to initiate a product return for a product that hasnt been registered yet?
Weve spent too much time on this Adobe issue. Our systems guy, who we have to pay by the hour, says it will take too long to try to fix this problem, hours
We cant justify spending this kind of time on what is an adobe installation issue. We want to return the Acrobat 9 upgrade and stay on Acrobat 7 for eternity
Unfortunately the adobe reseller we bought the upgrade from only allows returns within 30 days
Of course since it hasnt been successfully installed it isnt registered yet. Acrobat 7 is registered however.
Does anyone now how to initiate a product return for a product that hasnt been registered yet?

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Re-install acrobat standard XI

I am having problems re-installing acrobat standard XI. computer had to be wiped and need to re-install it. when I go to re-install I keep getting sent to a page telling how to get my serial number. I have serial number but there is no place to download it. when I click on download at the bottom of the screen it takes be to a spot to select version XI or and once I select the version I am back at the same page . . . .

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Failing to install Acrobat standard 7 on Windows 8.1

I am trying to install Acrobat Standard 7 from a cd onto a new pc with windows 8.1
It gets to the point where it says its installing it but nothing progresses after that.
Is windows 8.1 compatible with this old version of acrobat?
I dont want to buy a newer version as I am retired and only really need to use it occasionally now

Hi ProfKVal,
Acrobat Standard 7 has not been tested with Windows 8.1, so it is not compatible.
If you use it only to view PDFs then you can download the Adobe Reader which is a free PDF viewer.
Adobe - Adobe Reader download - All versions
Regards,
Anand

I am trying to re-install Acrobat Standard 9 on new laptop. Only Acrobat Pro 9 available on Web download. How can I re-download 9?

I am trying to re-install Acrobat Standard 9 on a new laptop. I have the correct serial number, but when I try to download from the Adobe website only Acrobat Pro 9 will download and it states my serial number is incorrect. How to resolve?

You can search the forum for where they have indicated use by PM. That is what I would have to do also. The other option is to wait and see if one of them drops by and will give it to you. Probably a long wait.
In the meantime, try Adobe Acrobat X (10) Pro, Reader, and Suite Direct Download Links | ProDesignTools. The link is down about 4 screens.

I install Acrobat Standard XI

i install Acrobat Standard XI, that told me still 3 seconds will be finish , but hold on screen about 1 hours not finish

try with a more stable internet connection, if you can.

Problems installing Acrobat X as part of CS6 upgrade

After upgrading to CS6 from CS5, my Acrobat Pro 9 stopped working - it would say that there is an error and shut down, each time I tried to open it. I have already tried uninstalling and reinstalling both Acrobat 9 and the CS6 upgrade. Latest reinstallation of the CS6, installed everything except Acrobat X, which comes with the package...
Any ideas?

Still not working. I continue to get the error message that “Certain elements of or these products are not able to be installed” (translated from French). In the following error log, it says (amongst other things) :
ERROR: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Erreur irrécupérable lors de l’installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
When I was uninstalling previous versions of Acrobat and Reader, it had warned that it couldn’t access the file C:\Config.Msi\3a1e5a.rbf. I did try running the Acrobat Cleaner Tool as you recommended, twice, restarting each time but still no luck.
Any other suggestions?
De : Mylenium [email protected]
Envoyé : mardi 7 août 2012 18:51
À : JFAAL101
Objet : Problems installing Acrobat X as part of CS6 upgrade
Re: Problems installing Acrobat X as part of CS6 upgrade
created by Mylenium <http://forums.adobe.com/people/Mylenium> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4604957#4604957

I have to re-install acrobat standard 9 becaus of 'unable to extend license procedure (148:3)'. Where can I download? Or better to upgrade to XI (what is the price and how to do this)

I have to re-install acrobat standard 9 becaus of 'unable to extend license procedure (148:3)'. Where can I download? Or better to upgrade to XI (what is the price and how to do this)

Hi riffpizcy,
Error 148:3 is a licensing error.
Try following the steps mentioned in the KB: Error "Licensing has stopped working" | Windows
You can download Acrobat 9 Std. from: https://files.acrobat.com/a/preview/8d640488-4a92-4f7d-b50b-d8eb7f96bff8
You can upgrade from Acrobat 9 to Acrobat 11 Pro at $199 USD
Please refer: Buying guide | Adobe Acrobat XI Pro for more information.
Regards,
Rave

Silent Install Acrobat Standard xi trail version

Hi Support,
I am trying to silent install Acrobat Standard trilal version. I customized the package using Adobe Customization Wizard with leaving blank for the serial key. When I try to install the application silently, it giving me a "error".
my question,
Is it possble to silent install Acrobat Standard trial version?
Thank you ..

Trial version is only provided in Acrobat Professional and not Acrobat Standard. If you need trial, pls. use Acrobat Pro installer instead of Acrobat Standard.
Thanks,
Vinod

Problem installing Acrobat 9 standard

Hi,
I am trying to install Acrobat 9 Standard. I am getting the error message: "Acrobat has detected another process which has not yet completed. You need to restart the system in order to complete this process". Unfortunatly, after many restarts, It still odes the same thing. I have tried reinstalling windows installer, uninstalling everything adobe related, Except "Adobe Flash Player 10 Plugin" which shows up in add/remove programs, but with no change or remove button. Is there something in the regisrty that AA is looking at that tells it there is another install process that hasn't finished yet? Or is there some other way to get around this?
Thanks

Call Technical Support, installation issues are handled for free for current products.

Problems installing Acrobat 9I

I am having trouble installing Acrobat 9, I originally installed it as part of the Creative Suite 4 (Design Premium), acrobat installed okay as part of the suite, but I couldn't create pdf's from word or safari.
I uninstalled acrobat 9, the rest of the suite remains and works perfectly, now when I try to reinstall acrobat 9 my mac sits at the installation screen! Do I need to uninstall the complete suite?
My MBP is only a week old and has very little else on it yet!
Any help will be appreciated.

I have the same problem. I recently upgraded from CS2 (Premium) to CS4 (Standard) and, although I needed help from Adobe Tech Support, I installed the suite successfully. However, Acrobat Pro 9 did not update like the other applications so I called in for more help. That was a bust and, as a matter of fact, after removing some components from the Acrobat.app folder as directed, Acrobat wouldn't even open any more. Consequently, I trashed it and started over.
Unfortunately, now I have the same problem the first user has. Installations proceeds normally until the "Preparing to Install..." screen at which it just stops. It doesn't freeze up or anything, it just dies.
Sure hope somebody can offer a solution.
Thanks in advance.
Bill

Uninstalling and re-installing Acrobat standard

If I uninstall Adobe Acrobat Standard and re-install it using the same serial number will that cause an issue? Do I have to unregister the serial number before unistalling it? It is on a windows 7 OS and it is Acrobat Standard verison X or XI.
Thank you

Before reinstalling, I would first do a repair and then update. AA Xi is currently at 11.0.06. The repair and updates may fix the problem. As I understand it, Chrome does it own think for PDFs and the Adobe plugin does not work with the newer version of Chrome (at least not without the updates). It may be a Chrome issue and the updates might fix some of the issues.
If you do reinstall, be sure to deactivate and then use http://labs.adobe.com/downloads/acrobatcleaner.html before continuing. Keep in mind that Reader and Acrobat often leave a part running for fast startup. That might be closed in the task list (do not stop AcroTray that is required for the Adobe PDF printer to function correctly).

Cannot Install Acrobat Standard XI

Last month I installed a 30 day free trial of Acrobat professional. Now I just purchased Acrobat Standard XI and I am having issues with the Install. I get an error message " Setup has detected that you already have a more functional prodcut installed. Setup will not terminate." Does anyone have solution to my problem?

What happens if you launch the Acrobat XI Pro trial and enter your Acrobat XI Standard serial number?

Problems Installing Acrobat Pro 9.0 after Hard Drive Crashed

I am having to reinstall my Creative Suite CS 5.0 on my MacBook Pro after the replacement SSD crached and I had to reinstall the suite back onto my orginal hard drive. Everything in the Creative Suite installs with no problem except Acrobat Pro 9.0 and Distiller. After it is copied, I open it and after a few seconds I am presenting with the following message...
"Suite Product Activation Needed - Adobe Acrobat was installed as part of a suite. To enable Adobe Acrobat, please start another component of this suite (such as Adobe Photoshop)."
I have tried opening Photoshop first and then opening Acrobat, but I get the same message.
I am at a lose as to what to do.
Thanks for any help.

Matthew,
As you stated the CS5 version has a separate disk for Acrobat 9 and a separate serial number for Acrobat 9. Unfortunately the error message you are seeing is usually seen when launching Acrobat shipped with either CS4 or CS5.5 as the activation of the product is tied to first launching another suite product. Try removing the Inprogress key from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress.
Of course only do this after backing up your registry.

Problem installing Acrobat 9: "more functional product is already installed"

When trying to install Acrobat 9, a message says that a more functional product is already installed.
I believed this issue was due to the Adobe Acrobat 11 PDF creation utility which was installed with FrameMaker 12. I therefore deinstalled FrameMaker 12, because I believed that the Adobe Acrobat 11 PDF creation utility would be removed as well. However, the issue persists.
Currently, only Adobe Reader XI, FrameMaker 10, and the ExtendScript Toolkit are installed.
I'd be grateful for any help how to solve this.

Problem solved!
After I ran the Acrobat Cleaner tool, the Adobe PDF Creation Add-On XI was now displayed in the Control Panel > Programs and Features list. (No idea why it wasn't available there in the first place.) So in the end I could remove this utility and install Acrobat 9 without issues.
Thanks again to Bill who put me on the right path. :-)

Updating problem of acrobat standard to 8.1.3.

I tried to update my acrobat standard 8 to 8.1.3. The installation progress was stuck. I terminated the installation and tried again. This time, I received a message saying the installation failed.
What can I do?

Have you installed the previous updates? The updates usually have to be installed in order.

Problems installing acrobat pro Xi

Hi.
I get creative cloud today and through desktop application manager I was downloaded and install acrobat pro xi.
After installed I launch and get adbeape.dll is fault error.
I remove app and reboot. Enter in creative cloud again, download and install, again.
Again when launch get adbeape.dll error.
I download this dll through google and put it in acrobat folder, now after launch app I get this message: adobe application manager is needed to resolve this problem.However it, is missing or demaged. Please donwload and install a new copy of the Application Manager from ......
I remove acrobat pro again through creative cloud desktop app.
I download acrobat pro directly from adobe and install.
Again when launch get adbeape.dll error.
I open creative cloud desktop app and acrobat is list as installed as a trial.
Btw, i was installed successfully photoshop cc, premiere cc, after cc, illustrator cc, audition cc, bridge cc, media encoder cc .
all these apps are running ok.
I´m using windows 8.1 i7 4700hq, 24gb RAM , gtx780m 4gb ram
I don´t have any idea about how solve this, If someone could help, I will appreciate.
Thks

Hi Renato ,
Please refer to the following link and see if that helps.
https://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
http://free-dll-files.com/adbeape-dll/
http://www.fixerrorkit.com/fix-error/fix-adbeape.dll-error.html
Regards
Sukrit Dhingra

Problems installing Acrobat 9 Standard

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