Problems installing Adobe Audition
Has anyone else had trouble installing Audition from the provided downloads?? My installer starts, asks for language.. English, but then disapears. No further prompts and the wizard never launches.
I've been able to install the other programs short of After Effects and Encore which still have not been provided but can not get this installer to run. Is there something I am missing?
Thanks!
JenniMax1215,
I have just tried to install Audition 3.0 on a new machine which is running Windows 7 64-bit. I have just upgraded a production machine which was running Windows XP where all was sweet and rosy....
Anyway, my experience was *exactly* the same as yours, i.e. I had to dig into the install directory to find something that would run (components.exe) and I too experienced the write to memory error! It also 'completed' the install but I was suspicious. Needless to say, when I try to run it and the splash screen comes up, it is quickly followed by the 'couldn't find a supported audio device' which is mentioned quite often in Audition land. I am not sure if this is down to the funny memory error upon installation, or whether it's a 64 bit driver - 32 bit software type of thing. I can't uninstall it either which makes it hard to repeat the experiment....
I've been trying to avoid upgrading, purely for reasons of operator familiarity with version 3.0, but the more I read, the more flaky the combo of Win7/64 and AA 3.0 appears to be.
I was amazed to read that you experienced exactly the same behaviour when you tried to install on Win8 - so I am curious, did it work when you tried to run it?
(the trial of Audition CS6 runs fine, so I know I do have an 'out')
Thanks.
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I am here, seeking advice as to how to install this program.You are encountering an issue that applies to most of the CS2 and earlier versions of Adobe products. If you don't mind moving up one version you should be able to acquire and install Audition 3 in place of the version you have. I believe your version qualifies you for this - someone else had the same problem this past week and they were successful getting version 3 as a replacement. Just follow the instructions on the following page:
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Problems installing Adobe Air and BBC iPlayer Desktop
Problems installing Adobe Air and BBC iPlayer Desktop
I'm running Windows 7 32 bit on an ASUS netbook with 2mb ram. I installed both Air 3.7 and BBC iPlayer Desktop using Google Chrome. I downloaded 3 BBC programmes. Two ran fine but the third wouldn't start and I kept getting a message to try again later. I deleted this programme and downloaded it again, with the same result.
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I have run the Microsoft Fix it programme and still get the same result.
I have tried everything on your Trouble Shooting page apart from the bit about the elevated command prompt, but as I'm the sole user and administrator, that seems unnecessary.
I have closed Chrome and tried installation using Windows Explorer but with the same result.
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Here is the Air installation log, followed by the MSI log.
[2013-04-25:06:53:46] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:06:53:46] Commandline is:
[2013-04-25:06:53:46] No installed runtime detected
[2013-04-25:06:53:57] Relaunching with elevation
[2013-04-25:06:53:57] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei
[2013-04-25:06:54:02] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:06:54:02] Commandline is: -stdio \\.\pipe\AIR_1172_0 -ei
[2013-04-25:06:54:02] No installed runtime detected
[2013-04-25:06:54:03] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:06:54:04] Installing msi at c:\users\steve\appdata\local\temp
\air79c1.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:54:10] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:06:54:10] Rolling back install of c:\users\steve\appdata\local
\temp\air79c1.tmp\setup.msi
[2013-04-25:06:54:10] Rollback complete
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Runtime Installer end with exit code 7
[2013-04-25:06:54:20] Runtime Installer end with exit code 7
[2013-04-25:06:55:38] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:06:55:38] Commandline is:
[2013-04-25:06:55:38] No installed runtime detected
[2013-04-25:06:55:45] Relaunching with elevation
[2013-04-25:06:55:45] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air30fe.tmp\adobe air installer.exe -ei
[2013-04-25:06:55:48] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:06:55:48] Commandline is: -stdio \\.\pipe\AIR_1264_0 -ei
[2013-04-25:06:55:48] No installed runtime detected
[2013-04-25:06:55:49] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:06:55:51] Installing msi at c:\users\steve\appdata\local\temp
\air30fe.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:55:55] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:06:55:55] Rolling back install of c:\users\steve\appdata\local
\temp\air30fe.tmp\setup.msi
[2013-04-25:06:55:55] Rollback complete
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Runtime Installer end with exit code 7
[2013-04-25:06:55:59] Runtime Installer end with exit code 7
[2013-04-25:07:05:12] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:05:12] Commandline is:
[2013-04-25:07:05:12] No installed runtime detected
[2013-04-25:07:05:18] Relaunching with elevation
[2013-04-25:07:05:18] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air953.tmp\adobe air installer.exe -ei
[2013-04-25:07:05:24] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:05:24] Commandline is: -stdio \\.\pipe\AIR_3888_0 -ei
[2013-04-25:07:05:24] No installed runtime detected
[2013-04-25:07:05:24] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:07:05:26] Installing msi at c:\users\steve\appdata\local\temp
\air953.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:05:29] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:07:05:29] Rolling back install of c:\users\steve\appdata\local
\temp\air953.tmp\setup.msi
[2013-04-25:07:05:29] Rollback complete
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Runtime Installer end with exit code 7
[2013-04-25:07:05:31] Runtime Installer end with exit code 7
[2013-04-25:07:06:12] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:07:06:12] Commandline is:
[2013-04-25:07:06:12] No installed runtime detected
[2013-04-25:07:06:21] Relaunching with elevation
[2013-04-25:07:06:22] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\aire916.tmp\adobe air installer.exe -ei
[2013-04-25:07:06:32] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:06:32] Commandline is: -stdio \\.\pipe\AIR_5884_0 -ei
[2013-04-25:07:06:32] No installed runtime detected
[2013-04-25:07:06:32] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:07:06:33] Installing msi at c:\users\steve\appdata\local\temp
\aire916.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:06:37] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:07:06:37] Rolling back install of c:\users\steve\appdata\local
\temp\aire916.tmp\setup.msi
[2013-04-25:07:06:37] Rollback complete
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Runtime Installer end with exit code 7
[2013-04-25:07:06:40] Runtime Installer end with exit code 7
[2013-04-25:07:26:15] Runtime Installer begin with version 3.7.0.1530 on
Windows Vista x86
[2013-04-25:07:26:15] Commandline is:
[2013-04-25:07:26:15] No installed runtime detected
[2013-04-25:07:26:28] Relaunching with elevation
[2013-04-25:07:26:28] Launching subprocess with commandline c:\users
\steve\appdata\local\temp\air3063.tmp\adobe air installer.exe -ei
[2013-04-25:07:26:37] Runtime Installer begin with version 3.7.0.1530 on
Windows 7 x86
[2013-04-25:07:26:37] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
[2013-04-25:07:26:37] No installed runtime detected
[2013-04-25:07:26:37] Starting silent runtime install. Installing runtime version
3.7.0.1530
[2013-04-25:07:26:39] Installing msi at c:\users\steve\appdata\local\temp
\air3063.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:26:48] Error occurred during msi install operation; beginning
rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
text="1603" errorID=0]
[2013-04-25:07:26:48] Rolling back install of c:\users\steve\appdata\local
\temp\air3063.tmp\setup.msi
[2013-04-25:07:26:48] Rollback complete
[2013-04-25:07:26:48] Exiting due to error: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:26:48] Runtime Installer end with exit code 7
[2013-04-25:07:46:09] Runtime Installer end with exit code 7
=== Verbose logging started: 25/04/2013 08:34:51 Build type: SHIP UNICODE
5.00.7601.00 Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (68:6C) [08:34:51:397]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (68:6C) [08:34:51:397]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (68:70) [08:34:51:469]: Resetting cached policy values
MSI (c) (68:70) [08:34:51:469]: Machine policy value 'Debug' is 0
MSI (c) (68:70) [08:34:51:469]: ******* RunEngine:
******* Product: C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
******* Action:
******* CommandLine: **********
MSI (c) (68:70) [08:34:51:473]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (68:70) [08:34:51:653]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi' against
software restriction policy
MSI (c) (68:70) [08:34:51:654]: SOFTWARE RESTRICTION POLICY: C:\Users
\Steve\Downloads\MicrosoftFixit50381.msi has a digital signature
MSI (c) (68:70) [08:34:51:966]: SOFTWARE RESTRICTION POLICY: C:\Users
\Steve\Downloads\MicrosoftFixit50381.msi is permitted to run at the
'unrestricted' authorization level.
MSI (c) (68:70) [08:34:51:986]: Cloaking enabled.
MSI (c) (68:70) [08:34:51:986]: Attempting to enable all disabled privileges
before calling Install on Server
MSI (c) (68:70) [08:34:52:001]: End dialog not enabled
MSI (c) (68:70) [08:34:52:001]: Original package ==> C:\Users\Steve
\Downloads\MicrosoftFixit50381.msi
MSI (c) (68:70) [08:34:52:001]: Package we're running from ==> C:\Users
\Steve\Downloads\MicrosoftFixit50381.msi
MSI (c) (68:70) [08:34:52:010]: APPCOMPAT: Compatibility mode property
overrides found.
MSI (c) (68:70) [08:34:52:012]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{55D13F49-FCB8-4892-8266-05D373FCAA61}'.
MSI (c) (68:70) [08:34:52:012]: APPCOMPAT: no matching ProductCode found
in database.
MSI (c) (68:70) [08:34:52:041]: MSCOREE not loaded loading copy from
system32
MSI (c) (68:70) [08:34:52:063]: Machine policy value 'TransformsSecure' is 0
MSI (c) (68:70) [08:34:52:063]: User policy value 'TransformsAtSource' is 0
MSI (c) (68:70) [08:34:52:064]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (68:70) [08:34:52:064]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
MSI (c) (68:70) [08:34:52:065]: Machine policy value 'DisablePatch' is 0
MSI (c) (68:70) [08:34:52:065]: Machine policy value 'AllowLockdownPatch' is
0
MSI (c) (68:70) [08:34:52:066]: Machine policy value 'DisableMsi' is 0
MSI (c) (68:70) [08:34:52:066]: Machine policy value 'AlwaysInstallElevated' is
0
MSI (c) (68:70) [08:34:52:066]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (68:70) [08:34:52:066]: Running product '{55D13F49-FCB8-4892-
8266-05D373FCAA61}' with user privileges: It's not assigned.
MSI (c) (68:70) [08:34:52:067]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (68:70) [08:34:52:067]: Machine policy value
'DisableFlyWeightPatching' is 0
MSI (c) (68:70) [08:34:52:068]: Enabling baseline caching for this transaction
since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor
update patch is active
MSI (c) (68:70) [08:34:52:071]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{55D13F49-FCB8-4892-8266-05D373FCAA61}'.
MSI (c) (68:70) [08:34:52:072]: APPCOMPAT: no matching ProductCode found
in database.
MSI (c) (68:70) [08:34:52:072]: Transforms are not secure.
MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding MsiLogFileLocation
property. Its value is 'C:\Users\Steve\AppData\Local\Temp\MSIa5745.LOG'.
MSI (c) (68:70) [08:34:52:073]: Command Line: CURRENTDIRECTORY=C:\Users
\Steve\Downloads CLIENTUILEVEL=0 CLIENTPROCESSID=9576
MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding PackageCode
property. Its value is '{1C7C3009-013E-4A16-9A0F-0000FB80A613}'.
MSI (c) (68:70) [08:34:52:073]: Product Code passed to Engine.Initialize:
MSI (c) (68:70) [08:34:52:073]: Product Code from property table before
transforms: '{55D13F49-FCB8-4892-8266-05D373FCAA61}'
MSI (c) (68:70) [08:34:52:073]: Product Code from property table after
transforms: '{55D13F49-FCB8-4892-8266-05D373FCAA61}'
MSI (c) (68:70) [08:34:52:073]: Product not registered: beginning first-time
install
MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding ProductState
property. Its value is '-1'.
MSI (c) (68:70) [08:34:52:073]: Entering
CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (68:70) [08:34:52:073]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (68:70) [08:34:52:073]: Adding new sources is allowed.
MSI (c) (68:70) [08:34:52:074]: PROPERTY CHANGE: Adding
PackagecodeChanging property. Its value is '1'.
MSI (c) (68:70) [08:34:52:074]: Package name extracted from package path:
'MicrosoftFixit50381.msi'
MSI (c) (68:70) [08:34:52:075]: Package to be registered:
'MicrosoftFixit50381.msi'
MSI (c) (68:70) [08:34:52:075]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (68:70) [08:34:52:078]: Note: 1: 2262 2: AdminProperties 3: -
2147287038
MSI (c) (68:70) [08:34:52:078]: Machine policy value 'AlwaysInstallElevated' is
0
MSI (c) (68:70) [08:34:52:078]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (68:70) [08:34:52:079]: Running product '{55D13F49-FCB8-4892-
8266-05D373FCAA61}' with user privileges: It's not assigned.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding
CURRENTDIRECTORY property. Its value is 'C:\Users\Steve\Downloads'.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding CLIENTUILEVEL
property. Its value is '0'.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding CLIENTPROCESSID
property. Its value is '9576'.
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding
MsiSystemRebootPending property. Its value is '1'.
MSI (c) (68:70) [08:34:52:079]: TRANSFORMS property is now:
MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding VersionDatabase
property. Its value is '200'.
MSI (c) (68:70) [08:34:52:081]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming
MSI (c) (68:70) [08:34:52:082]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Favorites
MSI (c) (68:70) [08:34:52:084]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (68:70) [08:34:52:085]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Documents
MSI (c) (68:70) [08:34:52:086]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (68:70) [08:34:52:088]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (68:70) [08:34:52:089]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (68:70) [08:34:52:091]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (68:70) [08:34:52:092]: SHELL32::SHGetFolderPath returned: C:
\ProgramData
MSI (c) (68:70) [08:34:52:093]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Local
MSI (c) (68:70) [08:34:52:094]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Pictures
MSI (c) (68:70) [08:34:52:097]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
\Administrative Tools
MSI (c) (68:70) [08:34:52:098]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
\Startup
MSI (c) (68:70) [08:34:52:099]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (68:70) [08:34:52:101]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (68:70) [08:34:52:102]: SHELL32::SHGetFolderPath returned: C:
\Users\Steve\Desktop
MSI (c) (68:70) [08:34:52:104]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (68:70) [08:34:52:106]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (68:70) [08:34:52:106]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (68:70) [08:34:52:107]: SHELL32::SHGetFolderPath returned: C:
\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (68:70) [08:34:52:109]: SHELL32::SHGetFolderPath returned: C:
\Users\Public\Desktop
MSI (c) (68:70) [08:34:52:113]: SHELL32::SHGetFolderPath returned: C:
\windows\Fonts
MSI (c) (68:70) [08:34:52:115]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans
Serif 4: 0 5: 16
MSI (c) (68:70) [08:34:52:147]: MSI_LUA: Setting AdminUser property to 1
because this is the client or the user has already permitted elevation
MSI (c) (68:70) [08:34:52:147]: PROPERTY CHANGE: Adding AdminUser
property. Its value is '1'.
MSI (c) (68:70) [08:34:52:147]: PROPERTY CHANGE: Adding Privileged
property. Its value is '1'.
MSI (c) (68:70) [08:34:52:148]: Note: 1: 1402 2: HKEY_CURRENT_USER
\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (68:70) [08:34:52:148]: PROPERTY CHANGE: Adding USERNAME
property. Its value is 'Steve'.
MSI (c) (68:70) [08:34:52:149]: Note: 1: 1402 2: HKEY_CURRENT_USER
\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding DATABASE
property. Its value is 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi'.
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding OriginalDatabase
property. Its value is 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi'.
MSI (c) (68:70) [08:34:52:149]: Machine policy value 'MsiDisableEmbeddedUI' is
0
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding SourceDir
property. Its value is 'C:\Users\Steve\Downloads\'.
MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding SOURCEDIR
property. Its value is 'C:\Users\Steve\Downloads\'.
MSI (c) (68:6C) [08:34:52:153]: PROPERTY CHANGE: Adding VersionHandler
property. Its value is '5.00'.
=== Logging started: 25/04/2013 08:34:52 ===
MSI (c) (68:70) [08:34:52:171]: Note: 1: 2262 2: PatchPackage 3: -
2147287038
MSI (c) (68:70) [08:34:52:172]: Machine policy value 'DisableRollback' is 0
MSI (c) (68:70) [08:34:52:172]: User policy value 'DisableRollback' is 0
MSI (c) (68:70) [08:34:52:172]: PROPERTY CHANGE: Adding UILevel property.
Its value is '5'.
MSI (c) (68:70) [08:34:52:172]: Note: 1: 2262 2: Font 3: -2147287038
MSI (c) (68:70) [08:34:52:174]: PROPERTY CHANGE: Adding ACTION property.
Its value is 'INSTALL'.
MSI (c) (68:70) [08:34:52:174]: Doing action: INSTALL
Action 08:34:52: INSTALL.
Action start 08:34:52: INSTALL.
MSI (c) (68:70) [08:34:52:176]: UI Sequence table 'InstallUISequence' is
present and populated.
MSI (c) (68:70) [08:34:52:176]: Running UISequence
MSI (c) (68:70) [08:34:52:176]: PROPERTY CHANGE: Adding EXECUTEACTION
property. Its value is 'INSTALL'.
MSI (c) (68:70) [08:34:52:176]: Doing action: Milestone_ERRCA_UIAN726
Action 08:34:52: Milestone_ERRCA_UIAN726.
Action start 08:34:52: Milestone_ERRCA_UIAN726.
MSI (c) (68:70) [08:34:52:177]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_ERRCA_UIAN726'
MSI (c) (68:70) [08:34:52:178]: PROPERTY CHANGE: Adding Milestone
property. Its value is 'ERRCA_UIANDADVERTISED'.
Action ended 08:34:52: Milestone_ERRCA_UIAN726. Return value 1.
MSI (c) (68:70) [08:34:52:178]: Skipping action: ERRCA_UIANDADVERTISED
(condition is false)
MSI (c) (68:70) [08:34:52:178]: Doing action: Milestone_AppSearch122
Action 08:34:52: Milestone_AppSearch122.
Action start 08:34:52: Milestone_AppSearch122.
MSI (c) (68:70) [08:34:52:180]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_AppSearch122'
MSI (c) (68:70) [08:34:52:180]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'ERRCA_UIANDADVERTISED'. Its new value:
'AppSearch'.
Action ended 08:34:52: Milestone_AppSearch122. Return value 1.
MSI (c) (68:70) [08:34:52:181]: Doing action: AppSearch
Action 08:34:52: AppSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:52: AppSearch.
MSI (c) (68:70) [08:34:52:182]: Note: 1: 2262 2: AppSearch 3: -2147287038
Action ended 08:34:52: AppSearch. Return value 1.
MSI (c) (68:70) [08:34:52:183]: Doing action: FindRelatedProducts
Action 08:34:52: FindRelatedProducts. {\FinalUIFont}
[PROGRESS_RESTORE_TXT]
Action start 08:34:52: FindRelatedProducts.
Action ended 08:34:52: FindRelatedProducts. Return value 1.
MSI (c) (68:70) [08:34:52:185]: Doing action: Milestone_EulaForm201
Action 08:34:52: Milestone_EulaForm201.
Action start 08:34:52: Milestone_EulaForm201.
MSI (c) (68:70) [08:34:52:186]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_EulaForm201'
MSI (c) (68:70) [08:34:52:187]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'AppSearch'. Its new value: 'EulaForm'.
Action ended 08:34:52: Milestone_EulaForm201. Return value 1.
MSI (c) (68:70) [08:34:52:187]: Doing action: EulaForm
Action 08:34:52: EulaForm.
Action start 08:34:52: EulaForm.
MSI (c) (68:70) [08:34:52:193]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'EulaForm'
MSI (c) (68:6C) [08:34:52:205]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS
Sans Serif' font, in 0 character set, of 13 pixels height.
MSI (c) (68:6C) [08:34:52:221]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400
textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13
pixels height.
MSI (c) (68:6C) [08:34:52:225]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS
Sans Serif' font, in 0 character set, of 20 pixels height.
MSI (c) (68:6C) [08:34:52:301]: Note: 1: 2262 2: CheckBox 3: -2147287038
Action 08:34:52: EulaForm. Dialog created
MSI (c) (68:10) [08:34:52:312]: Note: 1: 2731 2: 0
MSI (c) (68:6C) [08:34:55:670]: PROPERTY CHANGE: Adding EulaForm_Property
property. Its value is '1'.
Action ended 08:34:56: EulaForm. Return value 1.
MSI (c) (68:70) [08:34:56:881]: Doing action: EULAACCEPTED_ACTION
Action 08:34:56: EULAACCEPTED_ACTION.
Action start 08:34:56: EULAACCEPTED_ACTION.
MSI (c) (68:70) [08:34:56:883]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'EULAACCEPTED_ACTION'
MSI (c) (68:70) [08:34:56:883]: PROPERTY CHANGE: Adding EULAACCEPTED
property. Its value is '1'.
Action ended 08:34:56: EULAACCEPTED_ACTION. Return value 1.
MSI (c) (68:70) [08:34:56:884]: Doing action: Milestone_LaunchCond24
Action 08:34:56: Milestone_LaunchCond24.
Action start 08:34:56: Milestone_LaunchCond24.
MSI (c) (68:70) [08:34:56:886]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_LaunchCond24'
MSI (c) (68:70) [08:34:56:887]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'EulaForm'. Its new value: 'LaunchConditions'.
Action ended 08:34:56: Milestone_LaunchCond24. Return value 1.
MSI (c) (68:70) [08:34:56:889]: Doing action: LaunchConditions
Action 08:34:56: LaunchConditions. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: LaunchConditions.
Action ended 08:34:56: LaunchConditions. Return value 1.
MSI (c) (68:70) [08:34:56:891]: Doing action: CCPSearch
Action 08:34:56: CCPSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: CCPSearch.
MSI (c) (68:70) [08:34:56:892]: Note: 1: 2262 2: CCPSearch 3: -2147287038
Action ended 08:34:56: CCPSearch. Return value 1.
MSI (c) (68:70) [08:34:56:892]: Doing action: RMCCPSearch
Action 08:34:56: RMCCPSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: RMCCPSearch.
MSI (c) (68:70) [08:34:56:893]: Note: 1: 2262 2: CCPSearch 3: -2147287038
Action ended 08:34:56: RMCCPSearch. Return value 0.
MSI (c) (68:70) [08:34:56:894]: Doing action: ValidateProductID
Action 08:34:56: ValidateProductID. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: ValidateProductID.
Action ended 08:34:56: ValidateProductID. Return value 1.
MSI (c) (68:70) [08:34:56:895]: Doing action: Milestone_DIRCA_TARG947
Action 08:34:56: Milestone_DIRCA_TARG947.
Action start 08:34:56: Milestone_DIRCA_TARG947.
MSI (c) (68:70) [08:34:56:897]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'Milestone_DIRCA_TARG947'
MSI (c) (68:70) [08:34:56:897]: PROPERTY CHANGE: Modifying Milestone
property. Its current value is 'LaunchConditions'. Its new value:
'DIRCA_TARGETDIR'.
Action ended 08:34:56: Milestone_DIRCA_TARG947. Return value 1.
MSI (c) (68:70) [08:34:56:897]: Doing action: DIRCA_TARGETDIR
Action 08:34:56: DIRCA_TARGETDIR. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: DIRCA_TARGETDIR.
MSI (c) (68:70) [08:34:56:899]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'DIRCA_TARGETDIR'
MSI (c) (68:70) [08:34:56:900]: PROPERTY CHANGE: Adding TARGETDIR
property. Its value is 'C:\Program Files\Microsoft\Microsoft Fix it 50381'.
Action ended 08:34:56: DIRCA_TARGETDIR. Return value 1.
MSI (c) (68:70) [08:34:56:900]: Doing action: CostInitialize
Action 08:34:56: CostInitialize. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: CostInitialize.
MSI (c) (68:70) [08:34:56:901]: Machine policy value 'MaxPatchCacheSize' is
10
MSI (c) (68:70) [08:34:56:901]: Baseline: Sorting baselines for {55D13F49-
FCB8-4892-8266-05D373FCAA61}.
MSI (c) (68:70) [08:34:56:901]: Baseline: New baseline 2.1.3 from transaction.
MSI (c) (68:70) [08:34:56:902]: Baseline: Sorted order Native: Order 0.
MSI (c) (68:70) [08:34:56:902]: Baseline Data Table:
MSI (c) (68:70) [08:34:56:902]: ProductCode: {55D13F49-FCB8-4892-8266-
05D373FCAA61} Version: 2.1.3 Attributes: 0 PatchId: Native BaselineId: -
2147483648 Order: 0
MSI (c) (68:70) [08:34:56:902]: Baseline File Table:
MSI (c) (68:70) [08:34:56:912]: PROPERTY CHANGE: Adding ROOTDRIVE
property. Its value is 'D:\'.
MSI (c) (68:70) [08:34:56:913]: PROPERTY CHANGE: Adding CostingComplete
property. Its value is '0'.
Action ended 08:34:56: CostInitialize. Return value 1.
MSI (c) (68:70) [08:34:56:914]: Doing action: FileCost
Action 08:34:56: FileCost. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: FileCost.
MSI (c) (68:70) [08:34:56:915]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: RemoveFile 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: Shortcut 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: Class 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: TypeLib 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: IniFile 3: -2147287038
MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: ReserveCost 3: -2147287038
Action ended 08:34:56: FileCost. Return value 1.
MSI (c) (68:70) [08:34:56:917]: Doing action: IsolateComponents
Action 08:34:56: IsolateComponents. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: IsolateComponents.
MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: BindImage 3: -2147287038
MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: IsolatedComponent 3: -
2147287038
MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: Patch 3: -2147287038
Action ended 08:34:56: IsolateComponents. Return value 1.
MSI (c) (68:70) [08:34:56:920]: Skipping action: ResumeForm (condition is
false)
MSI (c) (68:70) [08:34:56:920]: Skipping action: MaintenanceForm (condition
is false)
MSI (c) (68:70) [08:34:56:920]: Doing action: CostFinalize
Action 08:34:56: CostFinalize. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
Action start 08:34:56: CostFinalize.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding OutOfDiskSpace
property. Its value is '0'.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
OutOfNoRbDiskSpace property. Its value is '0'.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
PrimaryVolumeSpaceAvailable property. Its value is '0'.
MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
PrimaryVolumeSpaceRequired property. Its value is '0'.
MSI (c) (68:70) [08:34:56:921]: PROPERTY CHANGE: Adding
PrimaryVolumeSpaceRemaining property. Its value is '0'.
MSI (c) (68:70) [08:34:56:921]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (68:70) [08:34:56:921]: Note: 1: 2262 2: Condition 3: -2147287038
MSI (c) (68:70) [08:34:56:923]: PROPERTY CHANGE: Modifying TARGETDIR
property. Its current value is 'C:\Program Files\Microsoft\Microsoft Fix it 50381'.
Its new value: 'C:\Program Files\Microsoft\Microsoft Fix it 50381\'.
MSI (c) (68:70) [08:34:56:923]: Target path resolution complete. Dumping
Directory table...
MSI (c) (68:70) [08:34:56:923]: Note: target paths subject to change (via
custom actions or browsing)
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: TARGETDIR , Object: C:
\Program Files\Microsoft\Microsoft Fix it 50381\
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: WindowsFolder , Object: C:
\windows\
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: ProgramMenuFolder ,
Object: C:\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu
\Programs\
MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: DesktopFolder , Object: C:
\Users\Steve\Desktop\
MSI (c) (68:70) [08:34:56:923]: PROPERTY CHANGE: Adding INSTALLLEVEL
property. Its value is '1'.
MSI (c) (68:70) [08:34:56:923]: Note: 1: 2262 2: IsolatedComponent 3: -
2147287038
MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: BindImage 3: -2147287038
MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: RemoveFile 3: -2147287038
Action ended 08:34:56: CostFinalize. Return value 1.
MSI (c) (68:70) [08:34:56:925]: Doing action: ProgressForm
Action 08:34:56: ProgressForm.
Action start 08:34:56: ProgressForm.
MSI (c) (68:70) [08:34:56:926]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT
`Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
`CustomAction` WHERE `Action` = 'ProgressForm'
MSI (c) (68:6C) [08:34:56:938]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control Line1 on dialog ProgressForm extends beyond the
boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This
may indicate a problem with this package. The error code is 2826. The
arguments are: ProgressForm, Line1, to the right
MSI (c) (68:6C) [08:34:56:941]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control Line2 on dialog ProgressForm extends beyond the
boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This
may indicate a problem with this package. The error code is 2826. The
arguments are: ProgressForm, Line2, to the right
MSI (c) (68:6C) [08:34:56:948]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control BannerBmp on dialog ProgressForm extends beyond
the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This
may indicate a problem with this package. The error code is 2826. The
arguments are: ProgressForm, BannerBmp, to the right
Action 08:34:56: ProgressForm. Dialog created
Action ended 08:34:57: ProgressForm. Return value 1.
MSI (c) (68:70) [08:34:57:011]: Doing action: ExecuteAction
Action 08:34:57: ExecuteAction. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
MSI (c) (68:6C) [08:34:57:012]: Note: 1: 2262 2: Error 3: -2147287038
Info 2898.For FinalUIFont textstyle, the system created a 'Arial' font, in 0
character set, of 15 pixels height.
Action start 08:34:57: ExecuteAction.
MSI (c) (68:70) [08:34:57:035]: PROPERTY CHANGE: Adding SECONDSEQUENCE
property. Its value is '1'.
MSI (c) (68:70) [08:34:57:043]: Grabbed execution mutex.
MSI (c) (68:70) [08:34:57:043]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (c) (68:70) [08:34:57:045]: Switching to server: TARGETDIR="C:\Program
Files\Microsoft\Microsoft Fix it 50381\" EULAACCEPTED="1"
CURRENTDIRECTORY="C:\Users\Steve\Downloads" CLIENTUILEVEL="0"
CLIENTPROCESSID="9576" USERNAME="Steve" SOURCEDIR="C:\Users\Steve
\Downloads\" ACTION="INSTALL" EXECUTEACTION="INSTALL" ROOTDRIVE="D:\"
INSTALLLEVEL="1" SECONDSEQUENCE="1" ADDLOCAL=DefaultFeature
MSI (s) (C8:D4) [08:34:57:086]: Running installation inside multi-package
transaction C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
MSI (s) (C8:D4) [08:34:57:086]: Grabbed execution mutex.
MSI (s) (C8:BC) [08:34:57:092]: Resetting cached policy values
MSI (s) (C8:BC) [08:34:57:092]: Machine policy value 'Debug' is 0
MSI (s) (C8:BC) [08:34:57:092]: ******* RunEngine:
******* Product: C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
******* Action: INSTALL
******* CommandLine: **********
MSI (s) (C8:BC) [08:34:57:096]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (C8:BC) [08:34:57:097]: Setting cached product context: User non-
assigned for product: 48945AC3B41AEF24F91FE79A10157D52
MSI (s) (C8:BC) [08:34:57:097]: Using cached product context: User non-
assigned for product: 48945AC3B41AEF24F91FE79A10157D52
MSI (s) (C8:BC) [08:34:57:099]: Setting cached product context: User non-
assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A
MSI (s) (C8:BC) [08:34:57:099]: Using cached product context: User non-
assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A
MSI (s) (C8:BC) [08:34:57:101]: Setting cached product context: User non-
assigned for product: CAB1E4D953B64F542BD433D9568A0AB6
MSI (s) (C8:BC) [08:34:57:101]: Using cached product context: User non-
assigned for product: CAB1E4D953B64F542BD433D9568A0AB6
MSI (s) (C8:BC) [08:34:57:103]: Setting cached product context: User non-
assigned for product: DED5B648C8CDA1E45B4BF9B5930AACEC
MSI (s) (C8:BC) [08:34:57:103]: Using cached product context: User non-
assigned for product: DED5B648C8CDA1E45B4BF9B5930AACEC
MSI (s) (C8:BC) [08:34:57:104]: Setting cached product context: User non-
assigned for product: E2EE924EC67B3554B8404B55780FF01D
MSI (s) (C8:BC) [08:34:57:104]: Using cached product context: User non-
assigned for product: E2EE924EC67B3554B8404B55780FF01D
MSI (s) (C8:BC) [08:34:57:106]: Setting cached product context: machine
assigned for product: 00002109001001400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:106]: Using cached product context: machine
assigned for product: 00002109001001400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:107]: Setting cached product context: machine
assigned for product: 00002109001031400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:108]: Using cached product context: machine
assigned for product: 00002109001031400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:110]: Setting cached product context: machine
assigned for product: 00002109001070400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:110]: Using cached product context: machine
assigned for product: 00002109001070400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:111]: Setting cached product context: machine
assigned for product: 000021090010C0400000000000F01FEC
MSI (s) (C8:BC) [08:34:57:111]: Using cached product context: machineHi Chris,
The AIR installation log is in my original post - about 12 paras down but here is is:
[2013-04-25:06:53:46] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:06:53:46] Commandline is:
[2013-04-25:06:53:46] No installed runtime detected
[2013-04-25:06:53:57] Relaunching with elevation
[2013-04-25:06:53:57] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei
[2013-04-25:06:54:02] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:06:54:02] Commandline is: -stdio \\.\pipe\AIR_1172_0 -ei
[2013-04-25:06:54:02] No installed runtime detected
[2013-04-25:06:54:03] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:06:54:04] Installing msi at c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:54:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Rolling back install of c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi
[2013-04-25:06:54:10] Rollback complete
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:54:10] Runtime Installer end with exit code 7
[2013-04-25:06:54:20] Runtime Installer end with exit code 7
[2013-04-25:06:55:38] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:06:55:38] Commandline is:
[2013-04-25:06:55:38] No installed runtime detected
[2013-04-25:06:55:45] Relaunching with elevation
[2013-04-25:06:55:45] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air30fe.tmp\adobe air installer.exe -ei
[2013-04-25:06:55:48] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:06:55:48] Commandline is: -stdio \\.\pipe\AIR_1264_0 -ei
[2013-04-25:06:55:48] No installed runtime detected
[2013-04-25:06:55:49] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:06:55:51] Installing msi at c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:06:55:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Rolling back install of c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi
[2013-04-25:06:55:55] Rollback complete
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:06:55:55] Runtime Installer end with exit code 7
[2013-04-25:06:55:59] Runtime Installer end with exit code 7
[2013-04-25:07:05:12] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:05:12] Commandline is:
[2013-04-25:07:05:12] No installed runtime detected
[2013-04-25:07:05:18] Relaunching with elevation
[2013-04-25:07:05:18] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air953.tmp\adobe air installer.exe -ei
[2013-04-25:07:05:24] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:05:24] Commandline is: -stdio \\.\pipe\AIR_3888_0 -ei
[2013-04-25:07:05:24] No installed runtime detected
[2013-04-25:07:05:24] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:07:05:26] Installing msi at c:\users\steve\appdata\local\temp\air953.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:05:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Rolling back install of c:\users\steve\appdata\local\temp\air953.tmp\setup.msi
[2013-04-25:07:05:29] Rollback complete
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:05:29] Runtime Installer end with exit code 7
[2013-04-25:07:05:31] Runtime Installer end with exit code 7
[2013-04-25:07:06:12] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:07:06:12] Commandline is:
[2013-04-25:07:06:12] No installed runtime detected
[2013-04-25:07:06:21] Relaunching with elevation
[2013-04-25:07:06:22] Launching subprocess with commandline c:\users\steve\appdata\local\temp\aire916.tmp\adobe air installer.exe -ei
[2013-04-25:07:06:32] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:06:32] Commandline is: -stdio \\.\pipe\AIR_5884_0 -ei
[2013-04-25:07:06:32] No installed runtime detected
[2013-04-25:07:06:32] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:07:06:33] Installing msi at c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Rolling back install of c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi
[2013-04-25:07:06:37] Rollback complete
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:06:37] Runtime Installer end with exit code 7
[2013-04-25:07:06:40] Runtime Installer end with exit code 7
[2013-04-25:07:26:15] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
[2013-04-25:07:26:15] Commandline is:
[2013-04-25:07:26:15] No installed runtime detected
[2013-04-25:07:26:28] Relaunching with elevation
[2013-04-25:07:26:28] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air3063.tmp\adobe air installer.exe -ei
[2013-04-25:07:26:37] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
[2013-04-25:07:26:37] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
[2013-04-25:07:26:37] No installed runtime detected
[2013-04-25:07:26:37] Starting silent runtime install. Installing runtime version 3.7.0.1530
[2013-04-25:07:26:39] Installing msi at c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
[2013-04-25:07:26:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:26:48] Rolling back install of c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi
[2013-04-25:07:26:48] Rollback complete
[2013-04-25:07:26:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2013-04-25:07:26:48] Runtime Installer end with exit code 7
[2013-04-25:07:46:09] Runtime Installer end with exit code 7 -
Motorola Surfboard SBG6590 installation cd says "Problem installing Adobe Air"
When I attempt to install the software which came on the installation cd for my Motorola Surfboard SBG6590, it gives the following message: "Problem installing Adobe Air. There was a problem installing Adobe Air". After I saw this message the first time, I went to Adobe's site and downloaded air from a browser and it said that air was successfully installed. When I reattempted to install the cd, it gave the same failure message about "Problem installing Adobe Air". I tried uninstalling Adobe Air and reinstalling and I still get the same problem. I have a mac OS x version 10.5.8. The version of air that I downloaded is 2.5.1 for MacOS.
The script gives the following error: "AppleScript Error. Finder got an error: A privilege violation occurred."
Script editor displays in the event log:
tell application "Finder"
do shell script "test -d /Applications/Adobe || mv /Applications/Adobe /Applications/Adobe-Backup > /dev/null 2>&1 &" with administrator privileges
"Finder got an error: A privilege violation occurred."
The installation script did not prompt for my administer password, so perhaps that could be the problem?
I am unable to rename or delete a file called /Applications/Adobe, because no such file exists. This is a folder on my machine containing Acrobat.
$ ls /Applications/Adobe*
/Applications/Adobe:
Acrobat.com.app Flash Player
/Applications/Adobe Reader 9:
Adobe Reader.app Icon? ReadMe.html
$ ls /Applications/Utilities/Adobe*
/Applications/Utilities/Adobe AIR Application Installer.app:
Contents
/Applications/Utilities/Adobe AIR Uninstaller.app:
Contents
/Applications/Utilities/Adobe Utilities.localized:
Adobe Updater6
I'm not sure why, but when I open the Console application, it busy waits and won't let me see any logs, so instead here is some relevant lines from my /var/log/system.log. Since it looks like my system cleans up this file every morning, I did a fresh uninstall of Adobe Air and reinstalled it just now:
Dec 15 11:34:42 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.5.8 x86
Dec 15 11:34:42 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Commandline is: -psn_0_1560957
Dec 15 11:34:42 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Installed runtime (2.5.1.17750) located at /Library/Frameworks/Adobe AIR.framework
Dec 15 11:34:45 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Relaunching with elevation
Dec 15 11:34:45 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Launching subprocess with commandline /Applications/Utilities/Adobe AIR Uninstaller.app -eu
Dec 15 11:34:51 authexec[18205]: executing /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer
Dec 15 11:34:52 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18205]: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.5.8 x86
Dec 15 11:34:52 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18205]: Commandline is: -eu
Dec 15 11:34:52 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18205]: Installed runtime (2.5.1.17750) located at /Library/Frameworks/Adobe AIR.framework
Dec 15 11:34:52 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18205]: Starting runtime uninstall. Uninstalling runtime version 2.5.1.17750
Dec 15 11:35:04 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18205]: Runtime Installer end with exit code 0
Dec 15 11:35:04 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Elevated install completed
Dec 15 11:35:04 /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer[18202]: Runtime Installer end with exit code 0
Dec 15 11:36:04 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.5.8 x86
Dec 15 11:36:05 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: Commandline is: -psn_0_1581442
Dec 15 11:36:05 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: No installed runtime detected
Dec 15 11:36:08 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: Relaunching with elevation
Dec 15 11:36:08 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: Launching subprocess with commandline /Volumes/Adobe AIR 1/Adobe AIR Installer.app -ei
Dec 15 11:36:14 authexec[18218]: executing /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Dec 15 11:36:15 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Runtime Installer begin with version 2.5.1.17750 on Mac OS 10.5.8 x86
Dec 15 11:36:15 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Commandline is: -ei
Dec 15 11:36:15 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: No installed runtime detected
Dec 15 11:36:15 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Starting silent runtime install. Installing runtime version 2.5.1.17750
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Subprocess chown succeeded
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Appli
cation Installer.app"
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Subprocess chown succeeded
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Unins
taller.app"
Dec 15 11:36:58 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Subprocess chown succeeded
Dec 15 11:36:59 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18218]: Runtime Installer end with exit code 0
Dec 15 11:36:59 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: Elevated install completed
Dec 15 11:37:43 /Volumes/Adobe AIR 1/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[18215]: Launching subprocess with commandline /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR -
I'm having problems installing Adobe AIR. The installer launches two processes but nothing happens after that. I'm using a windows 7 pc.
Here is the install log I found:
[2010-09-16:16:41:49] Performing runtime update
[2010-09-16:16:41:49] UI SWF load is complete
[2010-09-16:16:41:50] UI initialized
[2010-09-16:16:41:50] starting user confirmation
[2010-09-16:16:41:50] Version of this installer: 2.0.3.13070
[2010-09-16:16:41:50] Installed version: 1.5.2.8870
[2010-09-16:16:41:50] Installation type: patchNewer
[2010-09-16:16:41:53] starting elevated install
[2010-09-16:16:41:54] performing an elevated runtime install
[2010-09-16:16:41:54] UI SWF load is complete
[2010-09-16:16:41:54] starting install
[2010-09-16:16:41:54] subinstaller: starting install
[2010-09-16:16:41:54] Scheduling runtime installation operations
[2010-09-16:16:41:54] subinstaller: Scheduling runtime installation operations
[2010-09-16:16:41:54] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
[2010-09-16:16:41:54] subinstaller: Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
[2010-09-16:16:41:54] Scheduling an MSI install operation
[2010-09-16:16:41:54] subinstaller: Scheduling an MSI install operation
[2010-09-16:16:41:54] Beginning runtime installation
[2010-09-16:16:41:54] subinstaller: Beginning runtime installation
[2010-09-16:16:41:54] Beginning install
[2010-09-16:16:41:54] subinstaller: Beginning install
[2010-09-16:16:41:54] Installing c:\users\risto\appdata\local\temp\aird75b.tmp\setup.msi
[2010-09-16:16:41:54] subinstaller: Installing c:\users\risto\appdata\local\temp\aird75b.tmp\setup.msi
[2010-09-16:16:41:55] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Users\Risto\AppData\Local\Temp\flaF4BA.tmp\temp
[2010-09-16:16:41:55] subinstaller: Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe to C:\Users\Risto\AppData\Local\Temp\flaF4BA.tmp\temp
[2010-09-16:16:41:55] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-09-16:16:41:55] subinstaller: Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-09-16:16:41:55] Copying C:\Users\Risto\appdata\local\temp\aird75b.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-09-16:16:41:55] subinstaller: Copying C:\Users\Risto\appdata\local\temp\aird75b.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2010-09-16:16:41:55] Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s to C:\Users\Risto\AppData\Local\Temp\flaF4DA.tmp\temp
[2010-09-16:16:41:55] subinstaller: Copying C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s to C:\Users\Risto\AppData\Local\Temp\flaF4DA.tmp\temp
[2010-09-16:16:41:55] Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-09-16:16:41:55] subinstaller: Deleting C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-09-16:16:41:55] Copying C:\Users\Risto\appdata\local\temp\aird75b.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-09-16:16:41:55] subinstaller: Copying C:\Users\Risto\appdata\local\temp\aird75b.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2010-09-16:16:41:55] Execution complete; beginning commit phase
[2010-09-16:16:41:55] subinstaller: Execution complete; beginning commit phase
[2010-09-16:16:41:55] Deleting C:\Users\Risto\AppData\Local\Temp\flaF4BA.tmp\temp
[2010-09-16:16:41:55] subinstaller: Deleting C:\Users\Risto\AppData\Local\Temp\flaF4BA.tmp\temp
[2010-09-16:16:41:55] Deleting C:\Users\Risto\AppData\Local\Temp\flaF4DA.tmp\temp
[2010-09-16:16:41:55] subinstaller: Deleting C:\Users\Risto\AppData\Local\Temp\flaF4DA.tmp\temp
[2010-09-16:16:41:55] Commit complete
[2010-09-16:16:41:55] subinstaller: Commit complete
[2010-09-16:16:41:55] install complete
[2010-09-16:16:41:55] subinstaller: install complete
[2010-09-16:16:41:55] begin quitting
[2010-09-16:16:41:55] subinstaller: begin quitting
[2010-09-16:16:41:55] Elevated install completed
[2010-09-16:16:41:57] begin quitting
[2010-09-16:16:44:19] UI SWF load is complete
[2010-09-16:16:44:20] UI initialized
[2010-09-16:16:44:20] Pingback request completed with HTTP status 200
[2010-09-16:16:44:20] Begin background update check
[2010-09-16:16:44:20] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2010-09-16:16:44:21] Background update not available
[2010-09-16:16:44:21] begin quitting
[2010-09-16:16:45:16] UI SWF load is complete
[2010-09-16:16:45:17] UI initialized
[2010-09-16:16:45:17] Pingback request completed with HTTP status 200
[2010-09-16:16:45:17] Begin background update check
[2010-09-16:16:45:17] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2010-09-16:16:45:18] Background update not available
[2010-09-16:16:45:18] begin quitting
[2010-09-16:16:45:40] UI SWF load is complete
[2010-09-16:16:45:41] UI initialized
[2010-09-16:16:45:41] Pingback request completed with HTTP status 200
[2010-09-16:16:45:41] Begin background update check
[2010-09-16:16:45:41] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2010-09-16:16:45:41] Background update not available
[2010-09-16:16:45:41] begin quitting
[2010-09-16:20:26:41] UI SWF load is complete
[2010-09-16:20:26:41] UI initialized
[2010-09-16:20:26:42] Pingback request completed with HTTP status 200
[2010-09-16:20:26:42] Begin background update check
[2010-09-16:20:26:42] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2010-09-16:20:26:43] Background update not available
[2010-09-16:20:26:44] begin quitting
[2010-12-05:19:15:11] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2010-12-05:19:15:12] Commandline is: -silent
[2010-12-05:19:15:12] Installed runtime (2.0.3.13070) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2010-12-05:19:15:12] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 2.5.1.17730
[2010-12-05:19:15:12] Installing msi at c:\users\risto\appdata\local\temp\air65bb.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-12-05:19:15:14] Runtime Installer end with exit code 0
[2010-12-05:19:15:16] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2010-12-05:19:15:16] Commandline is: -silent -location "C:\Program Files (x86)\Voddler" "C:\Program Files (x86)\Voddler\VoddlerPlayer.air"
[2010-12-05:19:15:16] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2010-12-05:19:15:16] Invoking Application Installer for combined install
[2010-12-05:19:15:16] Launching subprocess with commandline C:\Users\Risto\AppData\Local\Temp\AIR78BE.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Risto\AppData\Local\Temp\AIR78BE.tmp -silent -withRuntime -url -location "C:\Program Files (x86)\Voddler" file:///C:/Program%20Files%20(x86)/Voddler/VoddlerPlayer.air
[2010-12-05:19:15:17] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2010-12-05:19:15:17] Commandline is: -runtime C:\Users\Risto\AppData\Local\Temp\AIR78BE.tmp -silent -withRuntime -url -location "C:\Program Files (x86)\Voddler" file:///C:/Program%20Files%20(x86)/Voddler/VoddlerPlayer.air
[2010-12-05:19:15:17] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2010-12-05:19:15:17] Unpackaging file:///C:/Program%20Files%20(x86)/Voddler/VoddlerPlayer.air to C:\Users\Risto\AppData\Local\Temp\fla83C6.tmp
[2010-12-05:19:15:18] Application signature verified
[2010-12-05:19:15:18] Unpackaging/validation complete
[2010-12-05:19:15:18] No app located for appID 'VoddlerPlayer' and pubID '22AA32E1C519F8FB77514A36DC6C2AE2C623240F.1'
[2010-12-05:19:15:18] Converting unpackaged application to a native installation package in C:\Users\Risto\AppData\Local\Temp\fla878E.tmp
[2010-12-05:19:15:18] Native installation package creation succeeded
[2010-12-05:19:15:18] Starting silent app installation to C:\Program Files (x86)\Voddler. Installing app VoddlerPlayer.22AA32E1C519F8FB77514A36DC6C2AE2C623240F.1 version 3.1 using the source file at file:///C:/Program%20Files%20(x86)/Voddler/VoddlerPlayer.air
[2010-12-05:19:15:18] Installing msi at C:\Users\Risto\AppData\Local\Temp\fla878E.tmp\setup.msi with guid {F2D36F4C-F63E-9EB1-758A-CB33FC50E650}
[2010-12-05:19:15:19] Application Installer end with exit code 0
[2010-12-05:19:15:20] Subprocess app installer succeeded
[2010-12-05:19:15:20] Runtime Installer end with exit code 0
[2010-12-05:19:16:35] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2010-12-05:19:16:35] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2010-12-05:19:16:35] Commandline is: -updatecheck
[2010-12-05:19:16:35] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2010-12-05:19:16:35] Performing pingback request
[2010-12-05:19:16:37] Pingback request completed with HTTP status 200
[2010-12-05:19:16:37] Starting runtime background update check
[2010-12-05:19:16:37] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.5.1.17730/update
[2010-12-05:19:16:37] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.5.1.17730/update to C:\Users\Risto\AppData\Roaming\Adobe\AIR\Updater\Background
[2010-12-05:19:16:37] Runtime update not available
[2010-12-05:19:16:37] Unpackaging cancelled
[2010-12-05:19:16:37] Runtime Installer end with exit code 0
[2010-12-15:00:25:09] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2010-12-15:00:25:09] Commandline is: -uninstall
[2010-12-15:00:25:09] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2010-12-15:00:25:09] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2010-12-15:00:25:09] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-12-15:00:25:11] Runtime Installer end with exit code 0
[2010-12-15:00:25:14] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2010-12-15:00:25:14] Commandline is: -silent
[2010-12-15:00:25:14] No installed runtime detected
[2010-12-15:00:25:14] Starting silent runtime install. Installing runtime version 2.5.1.17730
[2010-12-15:00:25:14] Installing msi at c:\users\risto\appdata\local\temp\air9ed9.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-12-15:00:25:21] Runtime Installer end with exit code 0
[2011-11-10:15:14:19] Runtime Installer begin with version 3.0.0.4080 on Windows 7 x86
[2011-11-10:15:14:19] Commandline is:
[2011-11-10:15:14:19] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-10:15:14:22] Runtime Installer begin with version 3.0.0.4080 on Windows 7 x86
[2011-11-10:15:14:22] Commandline is:
[2011-11-10:15:14:22] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-10:15:14:26] Runtime Installer end with exit code 6
[2011-11-10:15:15:04] Runtime Installer end with exit code 6
[2011-11-10:15:15:12] Runtime Installer begin with version 3.0.0.4080 on Windows 7 x86
[2011-11-10:15:15:12] Commandline is:
[2011-11-10:15:15:12] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-10:15:19:27] Runtime Installer end with exit code 6
[2011-11-23:00:30:16] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-11-23:00:30:16] Commandline is: -arp:uninstall
[2011-11-23:00:30:16] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-23:00:30:18] Relaunching with elevation
[2011-11-23:00:30:18] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2011-11-23:00:30:18] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2011-11-23:00:30:18] Commandline is: -stdio \\.\pipe\AIR_3356_0 -eu
[2011-11-23:00:30:18] Installed runtime (2.5.1.17730) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-23:00:30:18] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
[2011-11-23:00:30:19] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2011-11-23:00:30:21] Runtime Installer end with exit code 0
[2011-11-23:00:30:21] Elevated install completed
[2011-11-23:00:30:21] Runtime Installer end with exit code 0
[2011-11-23:00:35:41] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-23:00:35:41] Commandline is:
[2011-11-23:00:35:41] No installed runtime detected
[2011-11-23:00:35:57] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-23:00:35:57] Commandline is:
[2011-11-23:00:35:57] No installed runtime detected
[2011-11-23:00:36:15] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-23:00:36:15] Commandline is:
[2011-11-23:00:36:15] No installed runtime detected
[2011-11-23:00:36:58] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-23:00:36:58] Commandline is:
[2011-11-23:00:36:58] No installed runtime detected
[2011-11-23:00:36:59] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-23:00:36:59] Commandline is:
[2011-11-23:00:36:59] No installed runtime detected
[2011-11-24:20:54:19] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:20:54:20] Commandline is:
[2011-11-24:20:54:20] No installed runtime detected
[2011-11-24:20:55:19] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:20:55:19] Commandline is:
[2011-11-24:20:55:19] No installed runtime detected
[2011-11-24:20:56:08] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:20:56:08] Commandline is:
[2011-11-24:20:56:08] No installed runtime detected
[2011-11-24:20:56:10] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:20:56:10] Commandline is:
[2011-11-24:20:56:10] No installed runtime detected
[2011-11-24:20:56:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:20:56:23] Commandline is:
[2011-11-24:20:56:23] No installed runtime detected
[2011-11-24:20:56:24] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:20:56:24] Commandline is:
[2011-11-24:20:56:24] No installed runtime detected
[2011-11-24:21:10:50] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-11-24:21:10:50] Commandline is:
[2011-11-24:21:10:50] No installed runtime detected
[2011-11-24:23:15:27] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-11-24:23:15:27] Commandline is:
[2011-11-24:23:15:27] No installed runtime detected
[2011-12-09:21:24:09] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-09:21:24:10] Commandline is:
[2011-12-09:21:24:10] No installed runtime detected
[2011-12-09:21:24:16] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-09:21:24:16] Commandline is:
[2011-12-09:21:24:16] No installed runtime detected
[2011-12-09:21:24:26] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-09:21:24:26] Commandline is:
[2011-12-09:21:24:26] No installed runtime detected
[2011-12-09:21:26:03] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-09:21:26:03] Commandline is:
[2011-12-09:21:26:03] No installed runtime detected
[2011-12-09:21:26:53] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-09:21:26:53] Commandline is:
[2011-12-09:21:26:53] No installed runtime detected
[2011-12-09:21:27:32] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-09:21:27:32] Commandline is:
[2011-12-09:21:27:32] No installed runtime detected
[2011-12-09:21:28:19] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-09:21:28:19] Commandline is:
[2011-12-09:21:28:19] No installed runtime detected
[2011-12-09:21:33:58] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-09:21:33:58] Commandline is:
[2011-12-09:21:33:58] No installed runtime detected
[2011-12-09:21:57:26] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-09:21:57:26] Commandline is:
[2011-12-09:21:57:26] No installed runtime detected
[2012-08-10:15:53:50] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:15:53:50] Commandline is:
[2012-08-10:15:53:50] No installed runtime detected
[2012-08-10:15:53:58] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:15:53:58] Commandline is:
[2012-08-10:15:53:58] No installed runtime detected
[2012-08-10:15:56:45] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:15:56:45] Commandline is:
[2012-08-10:15:56:45] No installed runtime detected
[2012-08-10:15:58:04] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:15:58:04] Commandline is:
[2012-08-10:15:58:04] No installed runtime detected
[2012-08-10:15:58:07] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:15:58:07] Commandline is:
[2012-08-10:15:58:07] No installed runtime detected
[2012-08-10:16:00:57] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-08-10:16:00:57] Commandline is:
[2012-08-10:16:00:57] No installed runtime detected
[2012-08-10:16:01:03] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:01:03] Commandline is:
[2012-08-10:16:01:03] No installed runtime detected
[2012-08-10:16:01:54] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:01:54] Commandline is:
[2012-08-10:16:01:54] No installed runtime detected
[2012-08-10:16:10:15] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-08-10:16:10:15] Commandline is:
[2012-08-10:16:10:15] No installed runtime detected
[2012-08-10:16:10:43] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:10:43] Commandline is:
[2012-08-10:16:10:43] No installed runtime detected
[2012-08-10:16:14:35] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:14:35] Commandline is:
[2012-08-10:16:14:35] No installed runtime detected
[2012-08-10:16:21:35] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-08-10:16:21:35] Commandline is:
[2012-08-10:16:21:35] No installed runtime detected
[2012-08-10:16:22:54] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:22:54] Commandline is:
[2012-08-10:16:22:54] No installed runtime detected
[2012-08-10:16:25:56] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:25:56] Commandline is:
[2012-08-10:16:25:56] No installed runtime detected
[2012-08-10:16:31:00] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:31:00] Commandline is:
[2012-08-10:16:31:00] No installed runtime detected
[2012-08-10:16:32:44] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:32:44] Commandline is:
[2012-08-10:16:32:44] No installed runtime detected
[2012-08-10:16:33:12] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:33:12] Commandline is:
[2012-08-10:16:33:12] No installed runtime detected
[2012-08-10:16:35:26] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:35:26] Commandline is:
[2012-08-10:16:35:26] No installed runtime detected
[2012-08-10:16:39:01] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:39:01] Commandline is:
[2012-08-10:16:39:01] No installed runtime detected
[2012-08-10:16:41:51] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:16:41:51] Commandline is:
[2012-08-10:16:41:51] No installed runtime detected
[2012-08-10:16:51:25] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-08-10:16:51:25] Commandline is:
[2012-08-10:16:51:25] No installed runtime detected
[2012-08-10:17:19:42] Runtime Installer begin with version 3.3.0.3670 on Windows Vista x86
[2012-08-10:17:19:42] Commandline is:
[2012-08-10:17:19:42] No installed runtime detected
Any help would be appreciated.If i double-click on the Adobe Air download, it's opening up to reveal the Adobe Air. When I open it, after prompting me if i want to open the downloaded program and when I click on the open button, it's saying "This application needs requires a version of Adobe Air which cannot be found." i also tried dragging the icon into the aplications folder. it's not working as yet.
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Having problem installing Adobe Extension Manager 6.0.7 update. Received Error Code U44M1P7.Help?
I am having a problem installing Adobe Extension Manager 6.0.7 update. Received Error Code: U44M1P7. Help?
Thank you for your assistences.Dreamachiever2 please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve your current difficulties.
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I'm having problems installing Adobe Photoshop Elements 12.
I'm having problems installing Adobe Photoshop Elements 12.
The problem is right at the end of installation, it (the Install Shield Wizard) says status is registering and then immediately does an action rollback.
The message I get is:
'The wizard was interrupted before Adobe Photoshop Elements 12 could be completely installed. Your system has not been modified. To complete installation at another time, please run the installation again.'
If anyone can offer some help, please, that would be great.
Thanks.
Grant.This discussion has been moved from the Captivate forum to the Photoshop Elements forum.
-
Problems installing Adobe Photoshop Elements 9 - Rollback action issue.
Im having problems installing Adobe Photoshop Elements 9.
The problem is right at the end of installation, it says status is registering and then immediately does an action rollback.
The message "The wizard was interrupted before Adobe Photoshop Elements 9 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."
I have also created a new administrator account and after rebooting tried to install it but with the same result. It appears to get to the end of the program install but falls over just before the Organiser install. There are no error messages. AV and surplus programs have been stopped. Desktop clean up run. XP machine well within required spec.
Any help would be greatly appreciated.
Thanks
DaveHi
Thanks for your reply. Antivirus and security software all turned off. I have tried all the solutions in the troubleshoot section but still having the same problem.
Much obliged
Dave -
I got a problem installing adobe flash player11.7.700.203
i got a problem installing adobe flash player11.7.700.203. When i opened the dmg file, it just quit unexpectedly. What can I do?
Try updating to the latest version (11.7.700.225).
-
im having a problem installing adobe air its telling me i may not have admin rights even though i do can anyone help me?
If you are mac, read
-next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml -
im having a problem installing adobe air its telling me i may not have admin rights even though i do can anyone help me?
im using windows 7
the error is
"an error has occurred while installing adobe air. installation may not be allowed by your administrator please contact your administrator" -
Problem installing Adobe Creative Suite CS4
Hi, I am having a problem installing Adobe Creative Suite CS4. I have uninstalled CS3 and installed my new CS4 and it installs fine. I go to open one of the programmes such as InDesign and I get an alert message "Licensing for this product has expired". I used to have a trail version, so uninstalled that too and still get the same problem, is there anything I can do?
Not sure if this is your issue . . . check out this knowledgebase article:
http://kb2.adobe.com/cps/405/kb405970.html
-markerline -
I have a problem installing Adobe elements premiere 9 using windows 8.1
I have a problem installing Adobe elements premiere 9 using windows 8.1, it just says that it did not install and no files were changed. is this program compatible or is it yet another bin job?
H E L Pmiked
I have Premiere Elements 9.0/9.0.1 installed on Windows XP 32 bit, Windows 7 64 bit, as well as Windows 8.1 (previously 8) and no problems.
Are you installing the program from installation files (purchased as a download to a Windows or Mac computer??) or from installation disc labelled for Windows?
After the program is installed, then you install the Premiere Elements 9.0.1 Update and work from it.
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
More details first before we go changing any compatibility settings.
Thanks.
ATR -
I am installing Adobe Audition 3.0 (freeware) on my PC--installer needs a serial
I am installing Adobe Audition 3.0 (freeware) on my PC--installer needs a serial #--which I don't have as it's freeware. Please advise!
that's not freeware. you are (legally) allowed to use adobe's audition 3.0 that needs no activation only if you purchased an audition 3.0 license (long ago).
if that fits your situation, download the audition 3 installer and use the posted serial number, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
I cannot re-install adobe audition 3.
I cannot re-install adobe audition 3 even though I have followed everything it told me to do on the web site- it would not accept my serial number. please help.
Adobe have closed the activation server for all CS2 products including AA 3. However for registered users there is a version with special serial number downloadable from:
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
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