Problems installing Adobe CS6 master suite

I am having trouble installing software from Adobe on my mac. I purchased it directly from Adobe and when I try to install it, it claims it is not a legit copy. Does anyone have any suggestions to get it to install? Also, I have the installation CD. I didn't opt to download it from their online store. I called Adobe and they were unhelpfulI and just frustrated me even more. I tried enabling the root user but that didn't seem to do anything and hasn't resolved my problem. I know my computer is fine. I had it checked out at the Apple store and it is in tip top condition. So any help would be wonderful!
Best,
Lady Nova

Gary Scotland wrote:
you should post this in the Adobe forums, this discussion relates to Apple products
go here:
Adobe Installing Issues
It would be nice if Adobe was able to resolve the issues with their CS6 suites, but after many posts there it seems they are not giving any advice to installation/updating issues. The reason I came to Apple Discussions was because my MacBook Pro with OS X 10.8.2 won't update apps that my Mac Pro with OS X 10.7.5 will. Granted there may be other issues involved with this but frustration is mounting. After multiple uninstallations and reinstall of CS6 and also a clean install of OS X 10.8.2 I was seeking some one possibly with similar issues. But I guess that's not here either.
Tom

Similar Messages

How to install Adobe CS6 Master Collection

How to install Adobe CS6 Master Collection to my computer because i buy the program and i don't know how to use and install the program

You can do a platform swap
Order product | Platform, language swap

Error Install Adobe CS6 Master Collection on Windows 8

So I had two errors while installing Adobe CS6 MC on Windows 8. The first was a slew of OS Requirement Not Met Errors and was able to resolve this by running the setup in Compatibility Mode as Windows 7. However, the second error is persisting and I can not resolve this. I have approx 48 "ERROR: DW062: Unable to locate folder for token SharedDocuments". I am sure this is related to the fact that, using the move feature in Windows 8, I moved the Public folder to my D drive (to save room on the SSD). All other programs install properly. How can I resolve this?
Thank-you. Below is the Install Error Log
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DR012, DW062 ... WARNING: DF012, DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 48 error(s), 3 warning(s)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed
ERROR: DW050: - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
ERROR: DW050: - AdobePDFL x64 CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS6: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeMotionPicture CS6: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7 (64 bit): Install failed
ERROR: DW050: - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Player for Embedding x64 3.3: Install failed
ERROR: DW050: - Adobe After Effects CS6 Support: Install failed
ERROR: DW050: - AdobeCMaps x64 CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
ERROR: DW050: - AdobeTypeSupport x64 CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6 x64: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Encore CS6 Support: Install failed
ERROR: DW050: - Adobe After Effects CS6 Presets: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Hi I installed adobe cs6 master collection as trial, download failed to initialise installer

installer failed to initialise , please download adobe support manager

If the installer has failed to initialize then you will want to review the PDApp.log file from your temp folder. You can find details on how to locate and interpret the file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Can't install Adobe CS6 Master Collection (from school, not purchased)

Hi,
I've had an activated CS6 Master Collection free from my school, and now that I have a new laptop and have deactivated the old laptop, I can't download CS6. I click on the "more information" through adobe creative cloud and try what the community help page says, where you select a drop-down field and select cs6 instead of CC, but there is no such field. I've attached an image as proof of what I'm seeing. I'm running internet explorer.

Hi mrickar5,
Kindly download the CS6 software from the mentioned link: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html .
regards,
Romit Sinha

Getting stuck at "Initializing Installer" when installing Adobe CS6 Master Collection

I've successfully downloaded the .dmg file to install the Master Collection. After opening it, the "Initializing Installer" window pops up, then it gets stuck there. Attempting to cancel it freezes my Mac. Restarting hasn't helped. Any suggestions?
My specs: Mac OS X version 10.7.5

Hi czarUTD,
Please try installing it by enabling the root user account on Mac and check. ( http://support.apple.com/kb/ht1528 )
You might also want tr refer to the discussion on the thread : http://forums.adobe.com/message/5244474#5244474

Does anyone have problems installing CS6 Master Suite from a DVD on a Mac?

I'm trying to install the CS6 Master Suite on a mac that has OS X Moutain Lion on it. I keep getting an error message that the software can't be verified and that it may be counterfeit. I purchased the DVD from Adobe directly and it appears to have the proper paper work that signifies that it is a legal copy. I have been in contact with tech support and they tried to help but it didn't work. Also, Adobe certified the serial number so there isn't anything wrong with it. Does anyone else have any suggestions?
Thanks

Thanks for the response. The only problem that I have with downloading the trial is that A) I have DSL internet connection and it is extremely slow when downloading such a large file. That is why I opted to get the DVD. Because my optical drive kept spitting out the DVD, it has a few scratches on it. Will this create problems if this problem is corrected in the future? Should I request a new DVD? Also, B) there are features in the Master Suite that are not included with the trial download. Once I have most of the other programs downloaded and installed, how can I get the other features in the full version of the Master Suite that are not included in the trial?

CS6 Master Suite problem with Photo shop

I have a new macbook pro ( mid 2012 ) and it has the intel core i5 processor. I just installed the CS6 Master Suite and everything works fine except for Photoshop. I get the message : You can’t open the application “Adobe Photoshop CS6” because it is not supported on this type of Mac. Any ideas? Thanks

Thank you for your response. Yes it meets all the system requirments. As a matter of fact I had I had this same software installed on another macbook exactly like this one and had no problem with it. That's why I just don't understand why I'm having trouble on this one.

HOW TO UN LICENSE CS6 Master Suite on a COMPUTER that no longer has CS6 it on it

HOW TO UN LICENSE CS6 Master Suite on a COMPUTER that no longer has CS6 it on it.
Hello,
i own CS6 Master Suite and have uninstalled it from my current macbook pro.
now i would like to install it part (Ai, iD, Ps) on a work station i use from time to time.
it wont let me install, i get a message i have it on another computer and i need to un license or on register the machine?
cant seem to find any other solution other than enterprise....
i own my own software and own creative suites from CS3 - CS6 Master Collections.... and now subscribe to Adobe CC....
any thoughts?
Cheers,
Kai Buskirk

Activation and Deactivation of Adobe CS6 Master Suite from a computer no longer needing an instalation or licence to use.
Uninstalling software does not deactivate it.
http://kb2.adobe.com/cps/100/1008779.htmlTry this first
If you get a "too many activations" error on a second computer, try deactivating on the first computer by choosing Help > Deactivate. For more solutions, see Activation and Deactivation.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
A single license for Adobe software lets you install the software on two computers. However, you can use the software on only one computer at any given time.
If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.
Uninstalling software does not deactivate it.
Please follow these steps, if there is any issue: call adobe
Step 1 - Launch the any CCM software on 3rd machine, it will give you 2 options “License this software” and “Start Trial” – Select “License this Software”.
Step 2 – Enter Adobe ID, password and Sign in.
Step 3 – Now you will get the prompt – Maximum Count Exceeded and you will get 2 button “License this Software” and “Continue” – Make sure you select“Continue”.
Step 4 - Enter Adobe ID, password and Sign in.
Step 5 – Now you get the prompt – Subscription Activation failed – Close the window
Step 6 – Launch the software again the click on “License this software” and sign in
ok... if you did not deactivate befor uninstalling and using the CS cleaning tool....
you need to chat with Adobe.... go to your adobe account...
Adobe CS6 Istalation Instance Counter REset (Thanks Bob!)
In your Adobe Account Navigate Here>>
Home
Support
Support Portal
Customer Support Portal
at the bottom of the support portal there is a a chat link.....
click the Chat Now button!!!!!! they are very attentive .....
Still need help?
Chat now
Support agent is available
and get an account install counter reset... ((Thanks Bob) fixed in less than 1 hour...)
Cheersom
Kai Buskirk
StudioX
[email protected]

Unable to install Adobe CS6

Dear all,
I am trying to install Adobe CS6 master collection but the installation failed with error message Warning DW066 OS requirements not met for .... (for all Adobe software)
I don't understand why because I have an HP Pavillon 17-E106ED with AMD A4-5000 APU with Radeon HD graphics 1,5 Ghz and 8GB of RAM. Windows 8.1 is installed, so I guess this is sufficient to run Adobe CS6.
Can someone tell me what I am doing wrong or is it just the fact that my laptop hardware is not supported by this Adobe release?
Best Regards,
Harry

----------- Payload: {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\gebruiker\Downloads\CS6 Master Collection NL\Adobe CS6\payloads\AdobeDynamiclinkSupport6All\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{DE88AA40-6766-43D3-A755-8FC374B3D2C3}'. Error: Error 2 Het systeem kan het opgegeven bestand niet vinden.
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\gebruiker\Downloads\CS6 Master Collection NL\Adobe CS6\payloads\AdobeCameraRawProfile7.0All\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C700}'. Error: Error 2 Het systeem kan het opgegeven bestand niet vinden.
----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\gebruiker\Downloads\CS6 Master Collection NL\Adobe CS6\payloads\AdobeSuiteSharedConfiguration3-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{8706963D-5F48-47CC-998B-DAB70B089DB8}'. Error: Error 2 Het systeem kan het opgegeven bestand niet vinden.

Unable to install Adobe CS6, have tried everything

I have been trying to install Adobe CS6 Master on a fresh install of Windows 7 Enterprise 64bit with updates running on a Dell OptiPlex 7010. I think I have gone through every scenario possible and cannot get it to install.
Keep getting the: "Installer failed to Initialize. Please download Adobe Support Advisor to detect the problem."
Grabbed the Support Advisor, and it told me there was a Windows Update bootstrapper issue. I know I wasn't running any win updates because I tried the CS install after a restart but it must have been doing something in the background to cause that error.
Followed the solution link that the Support Advisor gave. It told me to get the Cleaner Tool. Tried that and removed all, restarted. Still getting the Installer failed to initialize.
Took the same discs to two other Windows 7 machines (barebones hardware) and they both successfully initialized.
I took the hammer to the Dell: reformatted the hd, reinstalled Windows 7 and did not do any updates at all. Put the CS6 disc in and "Installer failed to Initialize. Please download Adobe Support Advisor to detect the problem."
Downloaded the Support Advisor and it couldn’t detect any issues.
Any ideas to what is going on and how I can install this sucker?

Here's what the logs are saying:
7/12/2013 18:34:33 [INFO] Setup - Build Version - 6.0.335.0
7/12/2013 18:34:33 [INFO] Setup - Logging Level verbosity Set to 4
7/12/2013 18:34:33 [INFO] Setup - Start Adobe Setup
7/12/2013 18:34:33 [INFO] Setup - TimeLog: Bootstrapper Start
7/12/2013 18:34:33 [INFO] Setup - TimeLog: Start initial checks
7/12/2013 18:34:33 [INFO] Setup - Dictionary Path: D:\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
7/12/2013 18:34:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
7/12/2013 18:34:33 [ERROR] Setup - Error finding english dictionary file.
7/12/2013 18:34:33 [ERROR] Setup - Unable to initialize ZString library
7/12/2013 18:34:33 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\resources\setup.xml
7/12/2013 18:34:34 [INFO] PIM - XML is valid
7/12/2013 18:34:34 [WARN] PIM - Failed to find Node
7/12/2013 18:34:34 [INFO] Setup - Found 6 packages in setup manifest
7/12/2013 18:34:34 [INFO] PIM - Build Version - 6.0.335.0
7/12/2013 18:34:34 [INFO] PIM - Logging Level verbosity Set to 4
7/12/2013 18:34:35 [INFO] Utilities - Folder does not exist
7/12/2013 18:34:35 [INFO] PIM - Build Version - 6.0.335.0
7/12/2013 18:34:35 [INFO] PIM - Logging Level verbosity Set to 4
7/12/2013 18:34:35 [INFO] PIM - CREATE PIM Instance ...
7/12/2013 18:34:35 [INFO] Utilities - File does not exist
7/12/2013 18:34:35 [INFO] Utilities - File does not exist
7/12/2013 18:34:35 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
7/12/2013 18:34:35 [INFO] PIM - SUCCESS Created Tables.
7/12/2013 18:34:35 [INFO] PIM - PIM Database is Up To Date.
7/12/2013 18:34:35 [INFO] PIM - Updater Inventory location:D:\Adobe CS6\resources\updaterinventory.dll
7/12/2013 18:34:36 [INFO] Utilities - File does not exist
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\core\PDApp.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id DB6A859D-6542-41CB-8C81-548894F5AF7B not installed on the system. Size required: 25586340
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\D6\D6.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id 325EE915-3603-483C-9AB6-27FF2ACD9E15 not installed on the system. Size required: 3073908
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\DECore\DECore.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id EFAA097D-45E3-4C97-858D-B788D0286E68 not installed on the system. Size required: 27226128
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\DWA\DWA.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id E04AF2FA-0DD0-41FE-A54C-D21B4281F578 not installed on the system. Size required: 4704944
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\P6\P6.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id B6250A29-6F83-4AC1-9FCB-55F5145666EF not installed on the system. Size required: 13118732
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\LWA\LWA.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id 6723B986-6C15-498E-B5E9-68D769DF1A1C not installed on the system. Size required: 10974706
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\UWA\UWA.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - PackageCheck: Package id C7711F19-8ED8-47E8-B9E0-C4CC5AF99F85 not installed on the system. Size required: 10076785
7/12/2013 18:34:36 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 104237697
7/12/2013 18:34:36 [INFO] Setup - TimeLog: End initial checks
7/12/2013 18:34:36 [INFO] Setup - TimeLog: Begin Installing
7/12/2013 18:34:36 [INFO] Setup - Start Installing core package - D:\Adobe CS6\packages\core\PDApp.pimx
7/12/2013 18:34:36 [INFO] PIM - START installPackage at file D:\Adobe CS6\packages\core\PDApp.pimx
7/12/2013 18:34:36 [INFO] PIM - Trying to access xml at path:D:\Adobe CS6\packages\core\PDApp.pimx
7/12/2013 18:34:36 [INFO] PIM - XML is valid
7/12/2013 18:34:36 [WARN] PIM - Failed to find Node
7/12/2013 18:34:36 [INFO] PIM - Validating package file: 'D:\Adobe CS6\packages\core\PDApp.pimx'
7/12/2013 18:34:37 [INFO] PIM - Validating package file: 'D:\Adobe CS6\packages\core\PDApp.pima'
7/12/2013 18:34:37 [INFO] PIM - SUCCESS insertPackageUpdateList.
7/12/2013 18:34:37 [WARN] PIM - Failed to find Node
7/12/2013 18:34:37 [INFO] PIM - SUCCESS insertAppletRegInfoList.
7/12/2013 18:34:38 [FATAL] PIM - Unable to unzip the contents of package: utilInstallPackageAtPathToPath
7/12/2013 18:34:38 [FATAL] PIM - Error Failed to extract assets...
7/12/2013 18:34:38 [INFO] Setup - Finished Installing core package - D:\Adobe CS6\packages\core\PDApp.pimx, Return status: -8
7/12/2013 18:34:38 [FATAL] Setup - Error installing D:\Adobe CS6\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -8
7/12/2013 18:34:38 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
7/12/2013 18:34:41 [INFO] PIM - PIMSqlite closeDB status 0
7/12/2013 18:34:41 [INFO] PIM - FREE PIM Instance ...
7/12/2013 18:34:41 [INFO] Setup - cleanUSF: Deleting Path C:\Users\user\AppData\Local\Adobe\OOBE\PDApp
7/12/2013 18:34:41 [INFO] Setup - Setting current directory to C:\Users\user\AppData\Local\Adobe\OOBE
7/12/2013 18:34:41 [ERROR] Setup - Error in deleting folder C:\Users\user\AppData\Local\Adobe. Error Code:145
7/12/2013 18:34:41 [INFO] Setup - ================= End Adobe Setup. Exit code: 1 =================
So does it look like I need to go to: http://prodesigntools.com/adobe-cs6-direct-download-links.html and get some new installers or is there a way to get this to work with getting those PackageChecks in order?

CS6 Master Suite

Does anyone have any clue why my license for adobe CS6 Master suite stopped working. When prompted for providing a license key, I receive an error indicating "the serial number provided is not valid. Please try again. If the problem persist, contact Customer Support.

CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
If the software was purchased as part of an educational discount program then the license might have been a temporary issue only. Check with the school.

Adobe CS6 Master Collection for Mac licensing

I installed Adobe CS6 Master Collection for Mac, licensed it and updated it on twenty iMacs. This a University computer lab with many users. Sometimes Adobe software starts in trial mode as if the license key hasn't been entered. What could be the problem?

Hi Gutech,
Could you please tell me how did you install Master Collection on 20 machines.
If you have installed Master Collection on 1 Mac and created an Image of the OS and then installed it on the 20 Mac's then you may come across with this kind of issue.
In Order to properly deploy the Master Collection please use our Deloyment Tool to create a Serialised Package and then use the same to deploy it on the 20 Mac's.
You can find the Deployment Tools in this Link
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Regards,

Adobe CS6 Master Collection failed to initialize

I'm trying to install Adobe CS6 Master Collection but this always comes up:
Adobe Support Advisor no longer exists so I can't download it???
Anyone know what I can do?

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

After my CC membership expired, I Can't use my Adobe CS6 Master Collection programs!

I purchased Creative Cloud(Student Edition) membership last year, and the membership was expired last month.
Instead of renewing my CC membership, I intend to install 'Adobe CS6 Master Collection', Which I purchased about 2 years ago.
But when I finish installing 'Adobe CS6 Master Collection' and try to use my CS6 programs, the programs keep popping messages: "renew your Creative Cloud membership".
I deleted whole programs and installed it again, But it was no use.
What should I do now?
I want to register my CS6 programs by using my serial numbers, not purchasing CC membership.

Temporid which operating system are you using? Which process did you utilize to remove the Creative Cloud and Creative Suite 6 software which was previously installed? You can find more details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Problems installing Adobe CS6 master suite

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