Problems installing CS5

You can't open the application Adobe Photoshop CS5 because it may be damage or incomplete.
Any idea?
Thanks for your help

I have not idea...
I when I install the software seems that everything is gonna be fine, cause its says.
"Finish", but the photoshop icon appears with with a circle on it on my applications folder.
When I try to open it this is what I get
can't open the application adobe photoshop cs5 because it may be damage or incomplete
I have already on my Mac photoshop elements 6
Any idea???

Similar Messages

Problem Installing CS5

Hello there, I'm mac(macbook) OSX snow leopard user trying to complete installing photoshop CS5.
Every time I install CS5 by adobe installer it seems to be done, but actually when I go to application folder and see CS5 icon it's broken.
And when I click on the icon it says "The file is broken".
So I deleted the installer and downloaded again then installed but didn't change anything.
I've also tried safe mode, root user, but still it seems like something happens during installing process.
I can't think of any solution by myself now, could anyone help me with this?

skaoemah wrote:
Hello there, I'm mac(macbook) OSX snow leopard user trying to complete installing photoshop CS5.
Every time I install CS5 by adobe installer it seems to be done, but actually when I go to application folder and see CS5 icon it's broken.
And when I click on the icon it says "The file is broken".
So I deleted the installer and downloaded again then installed but didn't change anything.
I've also tried safe mode, root user, but still it seems like something happens during installing process.
I can't think of any solution by myself now, could anyone help me with this?
Hi
That's quite unusual problem and i am thinking the reasons that why it happened. The primary suspect seems to be a corrupt download. Can you please check md5 of your installer. On mac you can check it by typing md5 "build path" on the terminal.
Please let us know the md5 and i will see if it is the same of the build on the server. If, it is not download issue then i might need logs or in extreme case remote connection of your machine.
Regards
Anshum

Problems installing CS5.5 ~ Really need help.. Thank you.

Operating system = WinXP
Trying to install purchased CS5.5 Web Premium on completely clean machine recently reformatted.
Installing from files downloaded from Adobe.
I did a successful install of this last summer, but this time it's been a real pain.
I am completely lost on what is wrong and I have customers waiting for web page fixes.
1. I bought the CS5.5 Web Premium upgrade last summer. I had 4.0 on my system at the time. No problem installing 5.5.
2. Yesterday I wiped my hard drive clean and now need to reinstall CS5.5. I do not have CS4.0 on my machine now.
3. I downloaded my CS5.5 files from Adobe today.
4. The installation instructions said:
"Navigate to the directory containing the downloaded files.... Double-click the Set-up.exe file to begin the installation. In some cases, the Set-up.exe file may open
automatically."
Today, that magic did NOT happen. Nor had it happened last summer.
So I tried to install the files anyhow.
5. On my previous install I opened files individually when the magic didn't happen and it still went okay. But not today.
Today I started with WebPremium_DesignPremium_CS5_5_Content_ALL.exe file. Can someone tell me if opening that file first was a mistake? And if so, what file should I have opened first?
It opened but I can see nothing in my program files. So I tried the three other files with no success... Here are the error messages:
WebPremium_DesignPremium_CS5_5_Content_ALL.exe - - - Which I already opened. No files can be found on my computer, but they must be there.
WebPremium_CS5_5_LS1.exe - - - I get an error message that says it is not a valid Win32 application.
Illustrator_15_1_Content_LS1.exe - - - This acts like it will open and download fine. I did not do it pending why the other files aren't working.
WebPremium_CS5_5_LS1.7z - - - I try to open this and get an error message, "Windows cannot open the file..." and it wants to find it on the Internet.
This worked fine last summer. Can someone help me? Do I need to reformat my whole computer again?
You don't know how appreciated the answer would be. I would be most grateful. Thanks!!!
BLee

WebPremium_DesignPremium_CS5_5_Content_ALL.exe - - - Which I already opened. No files can be found on my computer, but they must be there.
Probably not. That really is just the additional content and without a qualifying product install it won't do anything most likely since the directories it expects do not yet exist.
WebPremium_CS5_5_LS1.exe - - - I get an error message that says it is not a valid Win32 application.
Could be damaged, could be blocked. Anything from virus scanners to flakey drives. Could also be missing a critical system library. No way to tell from afar.
WebPremium_CS5_5_LS1.7z - - - I try to open this and get an error message, "Windows cannot open the file..." and it wants to find it on the Internet.
7zip, WinZip, WinRar
Mylenium

Problem installing CS5.5 on Win 7x64

Trying to install CS5.5 En on Windows 7 x64 logged on as administrator, this is the error message I get.
- Design Standard CS5 En .. Error 2203.Database C:\Design Standard CS5 En.msi Cannot open database file. System error -2147287035.
I have also tryed the same thing from SCCM07 and i get the same error. SCCM07 uses the windows installer account with administrative rights. Any suggestions?

Hi HelenLaaks,
Can you try the solutions in this document, and let us know if you still have problems?
http://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
Thanks,
Preran

Problems installing CS5 from an external HDD

I'm having issues installing CS5 on to my win 7 laptop. CS5 was loaded onto my external HDD by the administrator at my workplace; when I attempted to install it, it seemed to be going fine until it asked me to 'insert disk 2' to continue. I tried to mount the iso image file but the couple of programs I tried didn't allow me to do so. CLONE DVD2 seemed to be working up to the point of burning the DVD but the file was too big to fit on a DVD. Can I mount the ISO and open it without burning it, if so, using what software?

IsoBuster, WinRAR, 7zip all can mount or open ISO images. The severity of your problem makes me think that the image is damaged, though, which could even mean that the original DVD was damaged and thus wrong CRC info ended up on the ISO...
Mylenium

Problem installing CS5 on Windows 7 laptop

I have CS5 on my Windows 7 desktop. Now I want to install CS5 on my Windows 7 laptop. Since it's an upgrade, it won't install. I have a CS4 upgrade, and a full version of CS3. Do I need to install the full CS3 version first, then the CS4 upgrade, and then the CS5 upgrade?

You can directly install the CS5 upgarde , no need to have the CS4 and CS3, all you need is serial Number of the CS4 to install the upgrade.

Problem installing cs5.5 - exit code 6

Hi everyone,
I'm trying to install cs5.5 web premium (upgrade) on windows xp sp3 but have some trouble.
Every program of the suite install right but not acrobat. At the end of installation I receive the error below.
I try to solve reinstalling and follow this article without success:
http://kb2.adobe.com/cps/843/cpsid_84332.html
I try also disinstalling AIR and reinstall but the result is the same.
Anyone could help to found a solution?
thanks
Giordano
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 11 error(s), 7 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
    Family: Photoshop
    ProductName: Adobe Photoshop CS5.1 Core_x64
    This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: DW025: The payload with AdobeCode: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe Player for Embedding x64 3.1
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: Shared Technology
    ProductName: Photoshop Camera Raw (64 bit)
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobeCMaps x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe Linguistics CS5 x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobePDFL x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobeTypeSupport x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
----------- Payload: {AC76BA86-1040-7D70-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Impossibile rimuovere la versione precedente di Adobe Acrobat X Pro - Italiano, Español, Nederlands, Português. Contattare il supporto tecnico.
ERROR: Install MSI payload failed with error: 1603 - Errore irreversibile durante l'installazione.
MSI Error message: Impossibile rimuovere la versione precedente di Adobe Acrobat X Pro - Italiano, Español, Nederlands, Português. Contattare il supporto tecnico.
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
----------- Payload: {53AE650C-B909-474F-8A2E-540944D23A77} Adobe Fireworks CS5.1_AdobeFireworks11.1.0it_ITLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0it_ITLanguagePack\OEM(Seq 75)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

This is what comes to my attention in the log:
This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
...your machine does not support x64 bit payload.
That is all what I can establish from first glance, are you trying to install 64bit software on 32 bit machine??

Problems Installing CS5 on a Mac

I don't mean to be annoying, but since no one took the time to help me last time, I'm going to repost this. It would be nice if someone around here could explain what's going on. I am extremely unhappy about this.
I recently installed Adobe Production Premium CS5 on my iMac. Ever since doing so, all of my other programs (including Safari, Skype, DVD player, and various others) randomly close. My computer randomly shuts off and logs me out, and sometimes doesn’t even make it to the desktop upon startup. The only programs that are not currently malfunctioning are the Adobe programs. I believe that these problems are being caused by the installation of the software. I’ve updated my RAM and all the hardware to Adobe's recommended settings. Is there any way I can stop this? It’s getting really frustrating (I had to reopen Safari three times just to type this).
EDIT: Now Adobe programs won't stay open, and I can't get any work done.

I am having the same issues, I am waititng for them(Adobe) to send me my third install disk, each of the privious desk's, installed yet crash when I try to open them up, very disappointed with Adobe products up top this point.Know let me say this I have clean up my computor placed a ton of files into my external drives, I have a Mac Pro 10.6.5 with 16 gigs, four
external drives 1. 250 GB Lacey 2. 1.5 TB Segates 1. Segate 2.0TB - 2 inter HD 1. 1 TB and the main HD250GB..I work with a lot of photos and viedo, you know how much they eat up room on your drive.
I was told by Adobe that my machine may need to change the "case senitive" , SOME WHERE IN THE UTLITIES OR system preferance I do not know where. Yet I am not going to be changing or messing with anything on my computor just to install this CS5 especially afer reading your night mare story, by the way sorry to hear that.So one more try and then if it dose not work, money back request , as the Adobe soft ware is case senative, the tech told me.
So this is my story hope it helped or gave some usefull info.
I have spoken Toomanyfights

Problem installing CS5 on a macbook pro without CD slot

Hi,
I have Adobe Creative Suite 5 Design standard purchased in France in 2010. It was installed on my Macbook Pro 2010 but I just changed for a MacBook Pro Retina Yosemite 10.10.2 and there is no slot to insert a CD. I would like to install the software via adobe website, I registered both products using the serial numbers but I don't know how to download CS5 on my new computer. I already uninstalled the Adobe CS5 from my old computer as I probably have only one licence.
I would really appreciate some help!

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 6| 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Problems installing CS5.5 Master Collection Trial

So I just bought a new mac book pro the other day. I am trying to install the trial version of cs5.5 master collection through google chrome or safari. I can download the adobe download assistant file but cannot run it. What am I doing wrong?

See this doc for info: http://kb2.adobe.com/cps/152/tn_15296.html

Problems Installing CS5 Master Suite

Hi,
I'm having trouble installing my master suite on my mac. I bought discs for the suite. The first installation disc works great and then it propmts me to insert the second disc. This second disc works well until around 25% completion when the installation just stops and I get either error code:
::: Exit Code 6 or Exit Code 7.
Example:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 2 warning(s)
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Soundbooth depends on Adobe Soundbooth CS5 Codecs Wrapper to be installed.
ERROR: - Adobe Soundbooth depends on Adobe Soundbooth CS5 Royalty Codecs Wrapper to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
I"ve tried restarting my computer and reinstalling but this hasn't worked. Whats more frusterating is that some of the programs are installed while others have failed.
Could someone please help me?

Hi,
If you get any exit code 6 or 7 in mac, it is very easy to resolve.
Just change the location of installation. For eg. try to installation out side application folder or create a new folder in Application.
It should be like Application\Adobenew.
It should work.
You can also try to create a new administrator account for installation. It is just for the installation.
Once it installs, you can try to work with your normal user account.
Hope this information helps.
Thanks,
SM

Problem installing CS5 update

I'm trying to install an update to camera raw in CS5 but keep getting message close Bridge. Bridge is not open, so what can I do? Sorry if this is a silly question - it is the sort of thing that any company other than Adobe would cover in their official help service.

check your running processes (win) or your activity monitor (mac) and close bridge.

Problems installing CS5 extended

I purchased CS% in march and as a bonus Adobe sent me CS5 extended. Except I have never been able to get it installed. When I install the upgrade it is same thing as the regular CS5.
I am not sure what i am doing wrong. So i have unistalled everything and just installed CS%, not the extended yet. Hoping someone can give me some suggestions.
tim

Do a search on adobe's site for the specs of cs5 and make sure your system will support it. Also see if your OS is listed as being supported. It is possible that cs5 is too old for your system.
For now all we can do is guess. Maybe someone else will have an idea.

Problems installing CS5.5 Master Collection

I completed disc 1 and it said to insert disc 2 to continue. I ejected disc 1 and inserted disc 2 then clicked continue. After I click continue, the screen flashes then goes back to the message to insert disc 2 and continue. I have restarted installation 4 times now and get the same message. Disc 2 is recognized and I can open it, it just doesn't seem to be continuing the installation process. HELP PLEASE!!

[ 1396] Fri May 18 14:27:37 2012 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
[ 1396] Fri May 18 14:27:51 2012 INFO
:: END TIMER :: [Bootstrap] took 13164.5 milliseconds (13.1645 seconds) DTR = 4522.48 KBPS (4.41649 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
:: END TIMER :: [Sync Media DB] took 0.138 milliseconds (0.000138 seconds)
:: END TIMER :: [Total Timer] took 13236 milliseconds (13.236 seconds) DTR = 4498.05 KBPS (4.39263 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 0 warning(s)
Exit Code: 20 - install source path does not exist.

Problem installing CS5 and CS6 on new imac i5 2013

exit error 15
"incoerenze nel database d'installazione"

This might help:-
http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html

Problems installing CS5

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