Problems installing CS6 on new hardware

My purchase of CS6 was an upgrade from CS5. The device those were installed on is now dead and I am loading software on a new PC. When I attempt to enter the serial number I received upon purchasing the upgrade I get a message that there is no qualifiying product on the PC. There of course is not, becuase the device that CS5 was installed on is now dead. Do I have to figure out a way to install CS5 on this new device and then install CS6 on top of that? That seems like a crazy approach, but . . .

(and thank goodness I still had that old CS5 box around - sometimes the packrat streak comes in handy).
The boxes don't really matter that much since you can usually re-download the installation files online.
But keep all your serial numbers safe and handy at all times. I store mine in a text file locally and in a text file on Dropbox so that I've always got access to them. Serial numbers are the only thing you buy that are unique to you when you buy software. Other than yourself and Adobe (if you registered) no-one here can help you with missing serial numbers.
When you re-install CS6 using your upgrade serial number, you'll always need your CS5 serial number to verify it.

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Problem installing CS6 with new MacBook Pro

I just got a new MacBook Pro. it is running 10.9.1
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Have you installed the 11.0.4 update?
http://www.adobe.com/support/downloads/product.jsp?product=13&platform=Macintosh
http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html

Trying to install cs6 on new make but will not take activation code, i think it is because i didnt deactive on old comp

trying to install cs6 on new make but will not take activation code,

how do I fix the issue

Serial no problems installing cs6 master on a new mac

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You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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Ahh, I thought Windows performed an automatic search after cancel is clicked.
I clicked next and allowed Windows to search and it says:
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I tried uninstalling and reinstalling the device but the results were the same.
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Problem installing CS6

I am having trouble installing CS6 on MacOS X lion. I enter the serial number and then select the install location. The next screen say's preparing to install, but nothing happens.

Which CS6 product and What is the version of the Mac OS X you are on ?
At which stage of the installation does it freezes ?
Can you check installing the software in the new user account , please check the link to find the steps for creating the new user account :- http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html

Problem installing on my new iMac

I have an ugrade version of Photoshop Elements 10/Premier Elements 10. I have recently changed from a Windows based machine to a new iMac. I obviously do not have my previous software installed on my new iMac. I suspect that there may be a problem to install my software for that reason, but in addition, I get the following error messages:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ... WARNING: DW031, DW036 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 7 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
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ERROR: DW050: - Smartsound2: Install failed
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Confused in Napa
Don

Hi dr_dmd,
Please try renaming the folder : /Library/Application Support/Adobe/OOBE to OOBE_old
After renaming unstall the PRE and PSE completly from /Applications/utilities/Adobe Installers and then try to install.
If still you face the same problem then please let us provide the list of Adobe software which are installed on your computer.
Regards,
Jatin Dembla

Trying to install CS6 on new iMac. i uninstalled photoshop from my old mac, but didn't deactivate. how to deactivate. i have the serial number

i'm trying to install Cs6 on my new iMac. i've uninstalled on my old mac but didn't deactivate first. how to deactivate the old computer?

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
request an activation count reset.

Problems installing OSX Lion - new Mac Mini 2011

Hi!
I'm having major problem with my brand new Mac Mini.
I wanted to upgrade it right away after reading so many succeful upgrading reports on various forums so I bought a 120GB Intel 320 SSD disk and 2x4 GB of Kingston 1333mhz ram. I swapped the drives right away and idiotically used to original drive in a case to create an external installation USB-drive (my 4GB USB drives didn't work).
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I also tried using the Recovery Assistant HD to create a bootable recovery tool but that gives the same results.
In short:
I can't install OSX Lion on a brand new Mac Mini with upgraded HD and Ram. I don't have the original installation anymore.
Am I out of luck?

Internet Recovery solved this problem. Option+Command+R.

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Hi
I am wanting to install CS6 onto a new imac via the cloud. The CS6 I have is in disc format and is an upgrade from CS65.5.
CS5.5 is also an upgrade from CS4.
How do I install CS6 onto a new imac when I cant get install the original due to no CD drive? Going mad!!

Hi DonnaOxon,
Welcome to Adobe Forums!
Even if you have the CD version of CS6 you can still download and install CS6 from the cloud. During the installation it will first ask you to enter the serial number for CS6 and on the next step it will automatically ask you to enter the serial number for CS5.5.
The product will be licensed and installed once you enter these serial numbers correctly.
Thanks
Kapil

Problem installing software on new imac

I am using a new imac and i tried to instal the software. It seemed to work with disk 1. I skipped verifying the disk though. Disk # 2 i will try to install. It will look like its finishing but then it will say problem instaling software. Please try again. I have tried it 2 times already. PLEASE HELP!!!

Let me see if I have this straight.
You are simply trying to install Mac OS 9.2 from disc 2, correct?
What happens when you insert the disc?
Does it mount on the desktop?
Do you receive any errors?
Are you able to double click the install classic icon?
b I am using a new imac and i tried to instal the software. It seemed to work with disk 1.
So you were trying to reinstall the system software from disc 1?
Was this an upgrade of the software or a reinstall of what came with your computer?

Problems Transfering cs6 to new computer.

After attempting to Transfer my CS6 to new computer, when attempting to open an adobe application I receive this message.
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 1
http://www.adobe.com/support/
I have uninstalled and reinstalled multiple times and still the problem occurs. I tried finding a location to download cs6 trials where I could then just plug in my serial number, but can not find cs6 for download to mac either.

Without exact system info and other technical details nobody can say anything.
Mylenium

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I successfully installed cs6 design web premium except for Flash Pro. Message said there was an installation error. This happened on both my desktop running Snow Leopard and on my MacBook Pro running Lion. How do I go about completing the installation?

Message says 'Installation Complete -- Some of the following product(s) could not be installed successfully.' Flash is the icon that is listed. Here is the summary report:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DS013, DW022 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 4 warning(s)
WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 05:30:16.288604) already installed with incompatible version (2011-03-17 01:56:17.451315)
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Problems installing windows on new retina macbook pro

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Did you use Boot Camp Assistant to partition the drive? If you want both Windows and Mac OS X on your Mac that is what you have to do.
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Problem installing CS6 on second computer

Hi, I am trying to install CS6 design standard on a second Apple laptop. It runs on my older Mac Book, but in the licence it is said I can use it on two devices. Downloading was easy, but when I typed my serial number, it says there's is no qualified product found on my computer. I just downloaded that so, thats weird?

There is nothing weird about what you encounter. The message indicates you are installing an upgrade license version of CS6 and it is unable to find the older product on the machine that qualifies you for using the upgrade. It should be providing you with the option to select that older qualifying version and enter the serial number for it.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Problems installing CS6 on new hardware

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