Problems installing CS6 with software disc

I just purchased the student/teacher version of CS6 extended and when I insert the disc to install the software, nothing happens. I disabled my firewall and even tried to install it manually by going to setup, but no setup.exe file exists on the disc. I use windows. Please help!

attach a screenshot showing the main contents of your disc including file extensions.

Similar Messages

  • Problem installing CS6 with new MacBook Pro

    I just got a new MacBook Pro. it is running 10.9.1
    I installed my CS6 software. The other programs seem fine but AE will not open and gives an error message -10810
    Any advise?
    Stan

    Have you installed the 11.0.4 update?
    http://www.adobe.com/support/downloads/product.jsp?product=13&platform=Macintosh
    http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html

  • Problem install PSE11 with a MAC OS disc on MACBook Air

    problem install PSE11 with a MAC OS disc on MACBook Air   I've done the serial number, adobe ID, Option and now install "installation Progess" with a message Please close all of the following applications to continue:  Adobe Bridge CS4, Photoshop Elements (Adobe Photoshop elements)  I've checked to insure those are closed. Yes they are close - press "continue" but nothing happen.  HELP!

    Look in Activity Monitor (Applications>Utilities) to see if there are any adobe processes still running somewhere in the background.
    (Incidentally, just in case you're a new switcher--closing the window doesn't normally close the program on a mac, unlike windows. You must still quit the program itself.)

  • I just installed CS6 using a disc I had purchased.  It now asks me to renew my subscription to Cloud

    I just installed CS6 using a disc I had purchased.  It now asks me to renew by subscription to Cloud (that I had recently canceled) when I try to open an app such as InDesign.  I am very frustrated by this.  Is there any way to fix this issue?  Help!

    I am having the same issue... will see if chatting with tech support will help
    if they will answer...
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    helps none whatsoever
    on line....DOH!
    host file checks fine
    certificate is fine but does exactly what was posted in original post
    I had subscription
    I canceled, uninstalled, purchased perpetual license, installed, now half the products want me to renew my subscription.
    for some reason photoshop is fine.
    acrobat no
    upgraded to XI perpetual license - installed and on first launch I cannot get past the renew subscription dbox.

  • Problems Installing Adobe CS2 software

    Hi,
    I purchased my iMac aswell as Adobe CS2 software back in September. I started installing the CS2 software (4 discs) and by the last disc, installation froze and the drive sounded like it was in a continuous search on the disc. So I had to reboot and eject the disc. This continued for 2 more tries. I contacted Adobe and they said it was a disc problem, so I exchanged my CS2 for another CS2 disc set. I completely erased the previous CS2 applications, reinstalled OSX and tried again. This time it was the 2nd of 4 discs that just got skipped over - nothing even installed from that disc - the computer just spat it out and said: "disc 2 complete, please insert disc 3..."
    Anyone think I have drive or hardware issues???

    Hi Bushfire.
    I had a very similar problem when I installed CS 1 under OS X 10.3 on an iBook. In that case it turned out that the version of Stuffit Expander supplied with the OS was too old. (The stuffit engine is, I believe used to unpack some or all of the goodies from the installer). After upgrading Stuffit Expander to - I think to version 7 at the time - the install went perfectly.
    OS X 10.4 doesn't have any version of stuffit expander included with it at all. Have a look on versiontracker.com to download if you haven't allready got it. Could be worth a try.
    I have subsequently installed CS 2 on my iMac G5, and everything went OK -so it CAN work.
    Good luck - and let me know if it works.
    Easybourne

  • RE-Install Tiger with no disc drive.

    Here's my problem:
    Old MacBook 1.83 GHz with a disc drive that seems dysfunctional. It actually did not read any CDs or DVDs, and was recently replaced by a third party warranty company. When I received the computer after the warranty work, it read CDs again and allowed me to boot from the MacBook restore disc. I erased my hard drive in anticipation of reinstalling Tiger. During the verification of the install disc, it spit an error message at me saying the disc was dirty or smudged, suggested that I remove it and clean it, and then try again. I did this, and received the same message. The disc looks sparkly clean with no scratches or fingerprints. I then chose to ignore the warning and install anyway. Install eventually failed and asked that I restart the process.
    The warranty repair noted that there was a mounting bracket that was broken and it was not covered. THe note explained that the tech was going to try and complete a makeshift repair that allowed the drive to work. I suspect that there is something wrong SOMEWHERE (who knows where) related to the optical drive that is preventing me from successfully reading the disc and installing the software. On another note, the drive will NOT start up from a retail Tiger DVD either. (For reference, I was initially using the 2 discs that shipped with the MacBook for the reinstall.) I called a friend, who is quite knowledgeable on this and recommended I turn the Macbook into a firewire drive (T key at startup) and use a different Mac to read the disc and install the software directly to the now empty MacBook. That did not work either. Once I got to the install screen and allowed to select a volume to install Tiger to, it would not allow me to use the MacBook saying it could not install because it was unable to startup using Mac OS X.
    So I'm stuck with a white MacBook brick, unless I can find a way to read the disc properly, or install from some external source. Are there any ways anyone knows I could get OS X onto the MacBook?? Thanks.
    I'm usually really good with this kind of stuff, but I'm stumped and excruciatingly frustrated.

    I have a very similar problem: white 2006 MacBook with a bad optical drive, had to replace internal hard drive, cannot figure out how to use machine-specific system restore discs to install the OS on the internal. I've been puzzling over this, and here's what I think I've discovered:
    Problems being:
    * Can't use retail Tiger disc, because it will not install on an Intel MacBook. (From what I've read, there are no standalone retail Tiger discs for Intel machines.)
    * Installing via FireWire target mode from on other machines wouldn't work, because other models won't boot from these machine-specific Software Restore discs.
    * Can't put disk images of the install discs on an external drive and install from there (at least I don't think that will work).
    Potential solutions left, as far as I can tell:
    * Create bootable partition on external hard drive. Using Disk Utility on another machine, "Restore" the installation disks to this external HD partition. Boot MacBook from this ext. HD partition, and then install from those images onto internal HD.
    * Buy Leopard retail disc, boot other machine with it, and using FW target mode, install on the MacBook internal HD.
    * Get an external optical drive or replacement internal drive.
    In my situation, all three remaining solutions involve a purchase, which I'd like to avoid (good money after bad). But if any of them work for you, good luck!

  • I am having a problem installing the JDK Software. Please Help

    Please help I am Having trouble installing my JDK software. I tried to make a simple program saying Hello World and the program fails to work because it can not find my class.
    C:\Jfiles\DIR
    ILoveJava.java
    ILoveJava.class
    C:\Jfiles\Javac ILoveJava.java
    C:\Jfiles\Java ILoveJava
    Exception in thread "main" Java.lang.NoclassDeffounderror
    The Path seems to be set correctly because the Javac compiled.
    I have tried a number of different ClassPath Definitions like C:\JDK.14\Lib\Tools.jar and ClassPath=.;C:\JDK.14\Lib\Tools.jar and ClassPath=. and ClassPath=
    I made sure that the capitilization and the spelling was the same between the ILoveJava I specified in notepad and the program name.
    I am also having trouble with JBuilder, Eclispe and NetBeans with finding Classes.
    Another error that I received after I changed the ClassPath to ClassPath= .;C:\JDK1.4\bin\ was a
    nosuchmethod error, When I tried to run the program I made using Java ILoveJava.
    Is their any other problem like a conflict of some sort that could be causing this problem?
    Could the problem be anything besides the ClassPath and Path Settings?
    Please, help me? I really, really, need to learn Java. Thank You.
    Java -Version
    Java Version 1.4.2.
    Windows XP

    Hi all,
    Sylonious, did you manage to sort this problem out? I have been experiencing similar problems. I think my problem was because I had many different versions of JDKs. I have done a complete re-install. I would be really grateful to you (and anyone else) for help with this problem.
    I have re-installed JSDK1.4.2_03, set the "path" variable to "C:\JSDK1.4.2_03".
    When I compile using "javac" I get an error saying "javac" is not recognised.
    When I compile using "C:\j2sdk1.4.2_03\bin\javac Freq.java" no error is thrown.
    Every time I try to run a java file, I always get the NoClassDefFound error. When run with the -verbose option, files are loaded from C:\Program Files\Java\j2re1.4.2_03\bin - is this correct?
    I have removed all previous references to java in the registry editor.
    Please help !
    Regards,
    Vipul

  • Problem installing apps with iTunes!

    Hello!
    I have a big problem.I can't install apps using iTunes,because it shows me a message saying that the computer isn't authorized.But it is.Even after authorizing again,it shows the message again.If i install apps with appstore on my iphone,they work but as soon as i sync it with itunes the aplications stop working,i'm guessing because they aren't authorized.I tried everything,restoring my iphone,reseting it,uninstalling all my apple software and nothing.What should I do?

    Try these steps:
    The following steps will recreate the SC Info folder if it is unusable.
    Windows Vista or Windows 7:
    1. Open Computer from the Start menu.
    2. From the Organize menu, choose Folder and Search Options.
    3. Click the View tab.
    4. In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.
    5. Click OK.
    6. Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\ProgramData\Apple Computer\iTunes
    7. Right-click the SC Info folder shown and on the shortcut menu, choose Delete.
    8. Restart the computer.

  • Problems installing CS6 on new hardware

    My purchase of CS6 was an upgrade from CS5.  The device those were installed on is now dead and I am loading software on a new PC. When I attempt to enter the serial number I received upon purchasing the upgrade I get a message that there is no qualifiying product on the PC.  There of course is not, becuase the device that CS5 was installed on is now dead.  Do I have to figure out a way to install CS5 on this new device and then install CS6 on top of that?  That seems like a crazy approach, but . . .

    (and thank goodness I still had that old CS5 box around - sometimes the packrat streak comes in handy).
    The boxes don't really matter that much since you can usually re-download the installation files online.
    But keep all your serial numbers safe and handy at all times. I store mine in a text file locally and in a text file on Dropbox so that I've always got access to them. Serial numbers are the only thing you buy that are unique to you when you buy software. Other than yourself and Adobe (if you registered) no-one here can help you with missing serial numbers.
    When you re-install CS6 using your upgrade serial number, you'll always need your CS5 serial number to verify it.

  • Problem installing cs6 Flash.

    I successfully installed cs6 design web premium except for Flash Pro. Message said there was an installation error. This happened on both my desktop running Snow Leopard and on my MacBook Pro running Lion. How do I go about completing the installation?

    Message says 'Installation Complete -- Some of the following product(s) could not be installed successfully.' Flash is the icon that is listed. Here is the summary report:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF027, DW063 ... WARNING: DS013, DW022 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 4 warning(s)
    WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 05:30:16.288604) already installed with incompatible version (2011-03-17 01:56:17.451315)
    WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    ----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
    ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirrAsty8Tp/Assets1/AppFiles/Common/Configuration/Libraries/Sounds.fla " to "/Applications/Adobe Flash CS6/Common/Configuration/Libraries/Sounds.fla" (Seq 1469)
    ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1469)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Flash CS6: Failed due to Language Pack installation failure

  • Problem installing CS6

        I am having trouble installing CS6 on MacOS X lion.  I enter the serial number and then select the install location.  The next screen say's preparing to install, but nothing happens.

    Which CS6 product and What is the version of the Mac OS X you are on ?
    At which stage of the installation does it freezes ?
    Can you check installing the software in the new user account , please check the link to find the steps for creating the new user account :- http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html

  • Problems Installing Envy D410 Software on my Macbook - OX Lion 7.5

    When I try to use the HP Installation Wizard - I get as far as the Installation Type screen and then I cant go any further.  The  blue "Install" button just flashes.
    Any suggestions?  It's driving me crazy!
    Thanks

    Hello @Hilsalive,
    Welcome to the HP Support Forums! I see you are trying to install your HP Envy 100 to your MacBook running the Lion 10.7.7 Operating system, you are using the HP Printer Installer Wizard however you keep getting an error. The reason this is happening is because the HP Printer Installer Wizard was designed for Windows users, it is not compatible with the Mac.
    Please go ahead and complete the steps listed below to get started:
    Scrub/ Uninstall
    • Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
    • Click continue, click on one of the printers in the list.
    • * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
    • Click uninstall.
    Reset Printing System
    1. Click the Apple icon (   ), and then click System Preferences.
    2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
    3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
    4. Click OK to confirm the reset.
    5. Type the correct Name and Password.
    6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
    Repair Disk Permissions
    1.On the Dock, click Applications, and then click Utilities.
    2.Double-click Disk Utility.
    3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
    4.Click the Repair Disk Permissions button at the bottom of the window.
    5.Once the repair is complete, restart the computer.
    Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
    HP Full Feature Software and Drivers - OS X v10.7 Lion
    I hope this helps, please let me know the outcome!
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Problems installing Axis with WLS 8.1

    I'm having problems installing Apache Axis with WLS 8.1.
    I'm totally new to WLS, so this may be at the heart of the problem.
    I install Axis as per the installation instructions.
    These are the steps I followed:
    1. Installed the axis directory to
    C:\bea\weblogic81\samples\domains\examples\applications\axis2. Added xml-apis.jar and xercesImpl.jar to the AXISCLASSPATH ( the complete AXISCLASSPATH is
    C:\axis-1_2RC2\lib\wsdl4j.jar;C:\axis-1_2RC2\lib\axis-ant.jar;C:\axis-1_2RC2\lib\commons-discovery.jar;C:\axis-1_2RC2\lib\commons-logging.jar;C:\axis-1_2RC2\lib\jaxrpc.jar;C:\axis-1_2RC2\lib\log4j.properties;C:\axis-1_2RC2\lib\log4j-1.2.8.jar;C:\axis-1_2RC2\lib\saaj.jar;C:\axis-1_2RC2\lib\axis.jar;C:\javasoft\javamail-1.3.2\mail.jar;C:\javasoft\javamail-1.3.2\lib\smtp.jar;C:\javasoft\javamail-1.3.2\lib\mailapi.jar;C:\javasoft\javamail-1.3.2\lib\pop3.jar;C:\javasoft\javamail-1.3.2\lib\imap.jar;C:\javasoft\jaf-1.0.2\activation.jar;C:\javasoft\Xerces\xerces-2_5_0\xercesImpl.jar;C:\javasoft\Xerces\xerces-2_5_0\xml-apis.jar)3.Added weblogic.xml file to C:\bea\weblogic81\samples\domains\examples\applications\axis\WEB-INF\weblogic.xmlas per instructions with <prefer-web-inf-classes>true</prefer-web-inf-classes> 4. Started the examples server.
    5. I then tried to validate the installation as per intructions using <a href="http://localhost:7001/axis"></a>
    Everything looks OK with the Axis start page displayed.
    6. I then tried happyaxis.jsp . All needed components are present with saaj.jar being picked up from :
    Found SAAJ API (javax.xml.soap.SOAPMessage) at C:\bea\weblogic81\samples\domains\examples\examplesServer\.wlnotdelete\extract\examplesServer__appsdir_axis_dir_axis\jarfiles\WEB-INF\lib\saaj.jar7. I'm missing optional component xmlsec.jar
    8. Now the trouble starts!!!
    pretty much anything I try now comes back with:
    AXIS error
    Sorry, something seems to have gone wrong... here are the details:
    Exception - java.lang.NullPointerExceptionI get this if I try:
    <a href="http://localhost:8080/axis/services/Version?method=getVersion"></a>
    or
    <a href="http://localhost:7001/axis/services/AdminService?wsdl"></a>
    or
    <a href="http://localhost:7001/axis/services/Version?wsdl"></a>
    So, what's going wrong? I cant think what to do next. Please help! I need this to work fairly urgently.
    Nigel
    PS. here's the NP exception in detail
    java.lang.NullPointerException
            at weblogic.xml.jaxp.ChainingEntityResolver.popEntityResolver(ChainingEn
    tityResolver.java:61)
            at weblogic.xml.jaxp.RegistryDocumentBuilder.setEntityResolver(RegistryD
    ocumentBuilder.java:168)
            at org.apache.axis.utils.XMLUtils.releaseDocumentBuilder(XMLUtils.java:2
    35)
            at org.apache.axis.utils.XMLUtils.newDocument(XMLUtils.java:312)
            at org.apache.axis.utils.XMLUtils.StringToElement(XMLUtils.java:485)
            at org.apache.axis.AxisFault.addFaultDetail(AxisFault.java:654)
            at org.apache.axis.AxisFault.addHostname(AxisFault.java:888)
            at org.apache.axis.AxisFault.addHostnameIfNeeded(AxisFault.java:877)
            at org.apache.axis.AxisFault.initFromException(AxisFault.java:280)
            at org.apache.axis.AxisFault.<init>(AxisFault.java:181)
            at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
            at org.apache.axis.server.AxisServer.generateWSDL(AxisServer.java:487)
            at org.apache.axis.transport.http.QSWSDLHandler.invoke(QSWSDLHandler.jav
    a:62)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
    java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
    sorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:324)
            at org.apache.axis.transport.http.AxisServlet.processQuery(AxisServlet.j
    ava:1132)
            at org.apache.axis.transport.http.AxisServlet.doGet(AxisServlet.java:233
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
            at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBas
    e.java:301)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
            at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run
    (ServletStubImpl.java:1006)
            at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubIm
    pl.java:419)
            at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubIm
    pl.java:315)
            at weblogic.servlet.internal.WebAppServletContext$ServletInvocationActio
    n.run(WebAppServletContext.java:6718)
            at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
    dSubject.java:321)
            at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
    121)
            at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppSe
    rvletContext.java:3764)
            at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestIm
    pl.java:2644)
            at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:219)
            at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:178)

    I'm doing exactly the same thing (adding the xerces jars to my web-inf/lib), but happyaxis.jsp is saying the jar I'm using is invalid as follows:
    Error: Invalid version of SAAJ API found in D:\bea\weblogic81\server\lib\webservices.jar. Make sure that Axis' saaj.jar precedes D:\bea\weblogic81\server\lib\webservices.jar in CLASSPATH.
    Axis will not work.
    Maybe this worked in a previous release/SP? I'm using 8.1SP3. I've read some other post saying you cannot override stuff in the weblogic.jar, so I've tried to add the jars to the pre_classpath, which resolves the issue but I get a soap fault related to this thread. Any ideas?
    Thanks,
    Lou
    My weblogic.xml looks as follows:
    <weblogic-web-app>
    <jsp-descriptor>
    <!-- Comment the jspServlet param out to go back to weblogic's jspc -->
    <jsp-param>
    <param-name>jspServlet</param-name>
    <param-value>weblogic.servlet.WlwJSPServlet</param-value>
    </jsp-param>
    <jsp-param>
    <param-name>debug</param-name>
    <param-value>true</param-value>
    </jsp-param>
    </jsp-descriptor>
    <container-descriptor>
    <prefer-web-inf-classes>true</prefer-web-inf-classes>
    </container-descriptor>
    <url-match-map>
    weblogic.servlet.utils.SimpleApacheURLMatchMap
    </url-match-map>
    </weblogic-web-app>

  • Problem installing CS6 on second computer

    Hi, I am trying to install CS6 design standard on a second Apple laptop. It runs on my older Mac Book, but in the licence it is said I can use it on two devices. Downloading was easy, but when I typed my serial number, it says there's is no qualified product found on my computer. I just downloaded that so, thats weird?

    There is nothing weird about what you encounter.  The message indicates you are installing an upgrade license version of CS6 and it is unable to find the older product on the machine that qualifies you for using the upgrade.  It should be providing you with the option to select that older qualifying version and enter the serial number for it.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • How do I install CS6 with Windows 8?

    How do I install CS6 design and web premium on my Dell desktop running Windows 8 after I've downloaded it?

    And what specifically? If you have issues, you need to explain better. Otherwise running the extractor executable should work just fine.
    Mylenium

Maybe you are looking for