Problems Installing Desktop Manager 5 on Vista 64 machine.

Trying to install DTM 5 on Vista 64 machine. Install went fine. Now it says, Before you begin, verify that your current Blackberry device is connected to your computer.So I connect the BB 8900 Curve to the Vista 64 machine. The Curve asks me for my password. I enter it. Then there is a pop on the PC that wants to install the driver software. I say okay. It searches but does not find it.Gives me a notice Blackberry Failed. So the Vista 64 cannot see my Blackberry.I have the 4.6 OS on the blackberry. I tried upgrading the 4.6 OS to 5.0 OS but it is not supported by Rogers right now.Is there a link to a USB driver that will enable me to connect the 8900 curve to the Vista 64 machine so I can verify my device is connected to the computer and complete the install? Thanks for any help.

Hi and Welcome to the Forums!
Is your local account on that PC administrator level? Also, it is often helpful to use the "Run As Administrator" when launching the installer. Please give that a try and see if it helps.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems installing Desktop Manager 6 on Windows 7

I just got a new computer (3 weeks old now) and I wanted to set up the desktop manager. I downloaded the file from the BB site but when I get to the installer I get an errors message "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package".
I've updated windows and tried re loading the DM but same problem...
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Which version of windows 7?
What kind of errors do you get?
(For example installing under windows 7 starter edition (typically on a netbook) might need some tweaking of the setup.ini file.
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Problem installing SOLUTION MANAGER in db2

Dear consultans;
I have a problem installing solution manager in db2.
In phase 'Import ABAP' the sapinst shows the following message:
Execution of the command "/usr/sap/SOL/SYS/exe/run/R3load -testconnect" finished with return code 2. Output:
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DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
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ERROR      2008-08-26 11:19:30.422
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xe.log.
ERROR      2008-08-26 11:19:30.748 [sixxcstepexecute.cpp:951]
FCO-00011 The step testDatabaseConnection with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_Cr
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sapparam: sapargv( argc, argv) has not been called.
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sidtsmp:db2sol 6> db2 connect to SOL
   Database Connection Information
Database server        = DB2/AIX64 9.1.4
SQL authorization ID   = DB2SOL
Local database alias   = SOL
(root)sidtsmp:/sapmnt/SOL/exe> su - db2sol
sidtsmp:db2sol 1> db2 connect to SOL user sapsol
Enter current password for sapsol:
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Database server        = DB2/AIX64 9.1.4
SQL authorization ID   = SAPSOL
Local database alias   = SOL
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sidtsmp:db2sol 8> db2 connect to SOL user sapsol
Enter current password for sapsol:
SQL30082N Security processing failed with reason "15" ("PROCESSING FAILURE").
SQLSTATE=08001
sidtsmp:db2sol 9>
Any suggestion?
Best regards,
Julene

Hi Julene.
Just one suggestion really,....
post the question on the Solution Manager forum
Chrs, M

Problems installing PalmDesktopWin414e on Windows Vista 64

My Palm is Tungsten E and my current operating system is Windows Vista 64 in Portuguese(Brazil). I did install the program PalmDesktopWin414e and at the end, after the installation completes OK for the Palm software, begins the installation of the Hot Sync and tells me to start a synchronization to complete the installation. At that point Windows Vista appears and try to install the driver for the new hardware and “looked” at: Windows up date, ask me to put the original disk, look for a solution at the Internet, and at the end says that can’t install the new hardware because could not find the driver for it and suggest me to contact the hardware manufacture. At that point I can open the Palm software but I can not synchronize, every time that I try it begins the same attempt to install the driver for the new hardware and again failure at the end. Unnecessary to say that all my important data are at the Tungsten E and I need to synchronize in order to keep using it. I would appreciate very much if someone could help me installing this device.
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Post relates to: Tungsten E

Thank you for your quick answer Mr AlanG. I have to tell you that I did try to point to driver’s folder, and also to the original installation CD and nothing. Otherwise the final part of your message is the answer for the problem, “Palm Desktop isn't supported on the 64-bit versions of Windows XP” well considering that it won’t work on Widows XP 64 it is sure that will not work on Windows Vista 64.
I want to remember that Windows Vista 64 is every Windows Vista version (Ultimate, Business, Home Premium, Home Basic, etc) installed in a modern motherboard.
When PALM on http://www.palm.com/us/support/windowsvista/index.html says:
Palm Desktop versions 4.1.4e and 4.2 will install on Windows Vista and will synchronize Personal Information Manager (PIM) items including Calendar, Contacts, Tasks and Memos.
It is not true because only will install on older motherboards that has Windows Vista 32 installed. You (Palm) should correct this because you are selling handhelds that do not work on Windows Vista installed on modern motherboard or you (Palm) should work quickly on a software that works on Windows Vista 64 and put it on the site for free download.
Kindly

Cannot install desktop manager on windows 7 64bit

hi,
unfortunately i am not able to installa the Desktop Manager 6.1.0 B38 Multilanguage on a pc having windows 7 - 64 bits, i already installed it on another pc with windows 7 - 32 bit and it worked.
please tell me how to solve this problem.
regards
Salvatore

complete uninstall first, restrat your PC/LAPTOP, run setup again with "Run As Administrator"
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Desktop Manager crashes on Vista

I have a client running Desktop Manager 4.7 on Vista Home Premium, synchronizing Outlook 2007 with his Curve. The sync. process consistently fails on the Calendar step, after it has gone through all the entries.
I found this thread:
http://forums.pinstack.com/showthread.php?t=65191
Following the instructions in the second post re. running scanpst.exe then reinstalling the Desktop Manager had some success. The scan found a number of errors which it repaired; I then uninstalled the DM and reinstalled it as administrator and ran the sync. step. The first time I ran it, it worked; however, trying it for a second time threw up the same uninformative error (the application has a problem and is now closing).
From what I can see, many users seem to be having this problem, with varying degrees of success resolving it. The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Thanks,
Des

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem with Desktop Manager version 6

use a BlackBerry Curve 9300. I am having great difficulty downloading and running the version 6 Desktop Software. The software itself seems to downlaod quite successfully in about 30 minutes and a Desktop icon appears on my computer desktop. Each time I double click to open - run the programme an error message comes up as Follows"Desktop manager has encounterted a problem and needs to Close"sorry for the inconvenience etc.
I have uninstalled and re-installed the programme more than once to no avail and I just cannot get the programme to run.
I have seen a post/ posts where it was suggested that the way round this was to go into programe manager- locate and delete the folder" Research in motion" I have tried doing this- the folder is deleted it goes into the recycle bin and there is therefore no program to be opened- so something is not right here- maybe I am not reading the advice correctly.
Would appreciate adny help , advice and support from my experienced users in this community as it is very frustrating not to be able to run the the Desktop software.

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Problem with Desktop Manager Synchronisation

I have version 4.7.0.25 running on Vista. When synchronising it reads the calender etc on the device OK but as soon as it reads the desktop calender it freezes with message 'Desktop Manager Stopped Working'.
I have reloaded the software several times
Any suggestions

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Trouble Installing Desktop Manager

Keep getting the following message when I try to insall v. 6. I'm running XP. Any suggestions would be greatly appreciated.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
   </package | /i> <Product.msi>
       Installs or configures a product
   /a <Product.msi>
       Administrative install - Installs a product on the network
   /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
       Advertises a product - m to all users, u to current user
   </uninstall | /x> <Product.msi | ProductCode>
       Uninstalls the product
Display Options
   /quiet
       Quiet mode, no user interaction
   /passive
       Unattended mode - progress bar only
   /q[n|b|r|f]
       Sets user interface level
       n - No UI
       b - Basic UI
       r - Reduced UI
       f - Full UI (default)
   /help
       Help information
Restart Options
   /norestart
       Do not restart after the installation is complete
   /promptrestart
       Prompts the user for restart if necessary
   /forcerestart
       Always restart the computer after installation
Logging Options
   /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
       i - Status messages
       w - Nonfatal warnings
       e - All error messages
       a - Start up of actions
       r - Action-specific records
       u - User requests
       c - Initial UI parameters
       m - Out-of-memory or fatal exit information
       o - Out-of-disk-space messages
       p - Terminal properties
       v - Verbose output
       x - Extra debugging information
       + - Append to existing log file
       ! - Flush each line to the log
       * - Log all information, except for v and x options
   /log <LogFile>
       Equivalent of /l* <LogFile>
Update Options
   /update <Update1.msp>[;Update2.msp]
       Applies update(s)
   /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
       Remove update(s) for a product
Repair Options
   /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
       Repairs a product
       p - only if file is missing
       o - if file is missing or an older version is installed (default)
       e - if file is missing or an equal or older version is installed
       d - if file is missing or a different version is installed
       c - if file is missing or checksum does not match the calculated value
       a - forces all files to be reinstalled
       u - all required user-specific registry entries (default)
       m - all required computer-specific registry entries (default)
       s - all existing shortcuts (default)
       v - runs from source and recaches local package
Setting Public Properties
   [PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Installing desktop manager for pc

Got a playbook for mother's day and I have been enjoying it a lot but I can't launch the desktop manager. I have downloaded it and installed it but when I try to open it closed. I have removed it and reinstalled but no change. I am running Microsoft xp with sp3. I have read and done some of the suggestions mention on this forum.

OK...well, just in case (and because, from your words, I cannot tell all of the things you may or may not have done...)...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package(s) from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that manually removing all Registry Keys related to Research In Motion, BlackBerry, Puma, etc. to be helpful
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) Retry whatever process was desired.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems with Desktop Manager v5.0

Hey! Sorry if this has been asked before but i've been google searching with no luck.
I bought a BlackBerry Curve 8520 today and I'm having trouble with the Desktop Manager. I used the disk that came with the phone and installed v5.0. The Desktop Manager itself seems to be working fine and recognises my phone no problem, but the Media Manager isn't working. When I click "Launch" on the Media Manager I get the error message "Roxio Easy Media Creator: The certificate file is missing or has been corrupted. Please re-install it." I've tried reinstalling and repairing the software but still get the same error message. Does anyone know how I can fix it?
Thanks in advance!

Hi and Welcome to the Forums!
Easy Media Creator is not, to my knowledge, part of the RIM released desktop software (with Media Manager). What that tells me is that you have another type of Roxio software on that PC...and that has been known to cause odd problems, such as what you are experiencing. If you don't need Media Manager, then I encourage you to download the version of the RIM DTM software that excludes Media Manager. You can obtain that here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Otherwise, you'd likely be advised to remove that other Roxio software in order to install DTM with Media Manager.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Trouble installing desktop manager software (all versions)

Hi,
I recently got a new laptop that has Vista 32-bit installed as the OS. When I try downloading 4.2 and 4.3 DM software from the website, I receive an windows error message that says I need to verify that I am using a windows download or contact the software vendor. I have also attempted to install the same download on a laptop that Runs Win Xp. Can you please help me,
Thank you
Ms Stubbs 26 in distress.
Message Edited by MsStubbs26 on 06-19-2008 04:50 PM
Message Edited by MsStubbs26 on 06-19-2008 04:50 PM

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problems Installing Desktop Manager 5 on Vista 64 machine.

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