Problems installing Desktop Manager 6 on Windows 7

I just got a new computer (3 weeks old now) and I wanted to set up the desktop manager. I downloaded the file from the BB site but when I get to the installer I get an errors message "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package".
I've updated windows and tried re loading the DM but same problem...
Would really appreciate any help.

Which version of windows 7?
What kind of errors do you get?
(For example installing under windows 7 starter edition (typically on a netbook) might need some tweaking of the setup.ini file.
I recently installed LabVIEW 8.2 under w7 enterprise 64bit without any problems.
LabVIEW Champion . Do more with less code and in less time .

Similar Messages

Cannot install desktop manager on windows 7 64bit

hi,
unfortunately i am not able to installa the Desktop Manager 6.1.0 B38 Multilanguage on a pc having windows 7 - 64 bits, i already installed it on another pc with windows 7 - 32 bit and it worked.
please tell me how to solve this problem.
regards
Salvatore

complete uninstall first, restrat your PC/LAPTOP, run setup again with "Run As Administrator"
if not work download this JAVA "jre-6u31-windows-i586-s" u Can Download From HERE, hope this help

Problems Installing Desktop Manager 5 on Vista 64 machine.

Trying to install DTM 5 on Vista 64 machine. Install went fine. Now it says, Before you begin, verify that your current Blackberry device is connected to your computer.So I connect the BB 8900 Curve to the Vista 64 machine. The Curve asks me for my password. I enter it. Then there is a pop on the PC that wants to install the driver software. I say okay. It searches but does not find it.Gives me a notice Blackberry Failed. So the Vista 64 cannot see my Blackberry.I have the 4.6 OS on the blackberry. I tried upgrading the 4.6 OS to 5.0 OS but it is not supported by Rogers right now.Is there a link to a USB driver that will enable me to connect the 8900 curve to the Vista 64 machine so I can verify my device is connected to the computer and complete the install? Thanks for any help.

Hi and Welcome to the Forums!
Is your local account on that PC administrator level? Also, it is often helpful to use the "Run As Administrator" when launching the installer. Please give that a try and see if it helps.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error installing Desktop software on Windows XP Profesional

Hi,
I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
Is there any solution to the problem?
Please help.
Regards
Sarel

Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
2) What version of Blackberry desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Problem Installing Developer Suite on WIndows Vista

Hi! i'm a student of computer science, and i need to install developer suite for a proyect i need to do for one of my classes.
I have a problem installing developer suit on Windows Vista. After i download and unzip both disk, i run the setup from the installer folder and i get an alert that says: "abnormal termination. There's been an internal error. Send the following files to the Oracle Suport Services: Unknown, Unknow, Unknow". I've also tryed with the setup from the main folder and i get the same alert. I don't know what to do, i've tryed setting the compatibility mode to windows XP, runnig as administrator, changing the performance configuration of my computer and nothing. Please help me to install the program!

Which developer suite are you using???

Problem installing SOLUTION MANAGER in db2

Dear consultans;
I have a problem installing solution manager in db2.
In phase 'Import ABAP' the sapinst shows the following message:
Execution of the command "/usr/sap/SOL/SYS/exe/run/R3load -testconnect" finished with return code 2. Output:
sapparam: sapargv( argc, argv) has not been called.
sapparam(1c): No Profile used.
sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
/usr/sap/SOL/SYS/exe/run/R3load: START OF LOG: 20080826111928
/usr/sap/SOL/SYS/exe/run/R3load: sccsid @(#) $Id: //bas/700_REL/src/R3ld/R3load/R3ldmain.c#16 $ SAP
/usr/sap/SOL/SYS/exe/run/R3load: version R7.00/V1.4 [UNICODE]
Compiled May 5 2008 21:32:44
/usr/sap/SOL/SYS/exe/run/R3load -testconnect
DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
(DB) ERROR: db_connect rc = 256
DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
(DB) ERROR: DbSlErrorMsg rc = 29
/usr/sap/SOL/SYS/exe/run/R3load: job finished with 1 error(s)
/usr/sap/SOL/SYS/exe/run/R3load: END OF LOG: 20080826111930
ERROR      2008-08-26 11:19:30.422
           CJSlibModule::writeError_impl()
CJS-30023 Process call '/usr/sap/SOL/SYS/exe/run/R3load -testconnect' exits with error code 2. For details see log file(s) R3load.e
xe.log.
ERROR      2008-08-26 11:19:30.748 [sixxcstepexecute.cpp:951]
FCO-00011 The step testDatabaseConnection with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_Cr
eateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|testDatabaseConnecti
on was executed with status ERROR ( Last error reported by the step :Process call '/usr/sap/SOL/SYS/exe/run/R3load -testconnect' exi
ts with error code 2. For details see log file(s) R3load.exe.log.).
The file R3load.exe.log show the following..
(root)sidtsmp:/install/instalacion> more R3load.exe.log
sapparam: sapargv( argc, argv) has not been called.
sapparam(1c): No Profile used.
sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline
/usr/sap/SOL/SYS/exe/run/R3load: START OF LOG: 20080826111928
/usr/sap/SOL/SYS/exe/run/R3load: sccsid @(#) $Id: //bas/700_REL/src/R3ld/R3load/R3ldmain.c#16 $ SAP
/usr/sap/SOL/SYS/exe/run/R3load: version R7.00/V1.4 [UNICODE]
Compiled May 5 2008 21:32:44
/usr/sap/SOL/SYS/exe/run/R3load -testconnect
DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
(DB) ERROR: db_connect rc = 256
DbSl Trace: DbSlConnect to 'SOL' as 'sapsol' failed
(DB) ERROR: DbSlErrorMsg rc = 29
/usr/sap/SOL/SYS/exe/run/R3load: job finished with 1 error(s)
/usr/sap/SOL/SYS/exe/run/R3load: END OF LOG: 20080826111930
And if I do the following sentence it's finished ok
sidtsmp:db2sol 6> db2 connect to SOL
   Database Connection Information
Database server        = DB2/AIX64 9.1.4
SQL authorization ID   = DB2SOL
Local database alias   = SOL
(root)sidtsmp:/sapmnt/SOL/exe> su - db2sol
sidtsmp:db2sol 1> db2 connect to SOL user sapsol
Enter current password for sapsol:
   Database Connection Information
Database server        = DB2/AIX64 9.1.4
SQL authorization ID   = SAPSOL
Local database alias   = SOL
I reboot the server and now the sentence finished wrong.
sidtsmp:db2sol 8> db2 connect to SOL user sapsol
Enter current password for sapsol:
SQL30082N Security processing failed with reason "15" ("PROCESSING FAILURE").
SQLSTATE=08001
sidtsmp:db2sol 9>
Any suggestion?
Best regards,
Julene

Hi Julene.
Just one suggestion really,....
post the question on the Solution Manager forum
Chrs, M

WINDOWS INSTALLER PROBLEM WITH DESKTOP MANAGER

Please help!! I am a user of the Blackberry Desk Top Manager, running under Windows XP Service Pack 4.5. I recently downloaded the latest version of Desk Top Manager and I am getting the following error: - Flashing intermittently, whilst running the newly downloaded Desktop Manager - "Windows Installer Preparing to Install". I have removed the programme, downloaded it again from Blackberry's website and run my Windows updates to no available. I have now been advised that I must format my entire computer and reload Windows, which seems to be a rather onerous solution, as I have been using Blackberry's Synchronisation Programme for over a year successfully before this took place. I should appreciate it if you would let me know how this problem on my IBM Think Pad Laptop can be cured.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Installing Zenworks 7 desktop management on Windows 2008

Hello,
I tried to install Zenworks 7 sp1 Desktop Management on a Windows 2008 server running Edirectory 8.8 sp5, but I got an error message saying that the OS is not suppported.
Is there anyway to install this on a Windows 2008 server ?
I accidently posted this thread under "Imaging" as well.

Ye,
same answer as in the imaging forum - you need ZCM 10
Shaun Pond

Problems installing PalmDesktopWin414e on Windows Vista 64

My Palm is Tungsten E and my current operating system is Windows Vista 64 in Portuguese(Brazil). I did install the program PalmDesktopWin414e and at the end, after the installation completes OK for the Palm software, begins the installation of the Hot Sync and tells me to start a synchronization to complete the installation. At that point Windows Vista appears and try to install the driver for the new hardware and “looked” at: Windows up date, ask me to put the original disk, look for a solution at the Internet, and at the end says that can’t install the new hardware because could not find the driver for it and suggest me to contact the hardware manufacture. At that point I can open the Palm software but I can not synchronize, every time that I try it begins the same attempt to install the driver for the new hardware and again failure at the end. Unnecessary to say that all my important data are at the Tungsten E and I need to synchronize in order to keep using it. I would appreciate very much if someone could help me installing this device.
Post relates to: Tungsten E
Post relates to: Tungsten E

Thank you for your quick answer Mr AlanG. I have to tell you that I did try to point to driver’s folder, and also to the original installation CD and nothing. Otherwise the final part of your message is the answer for the problem, “Palm Desktop isn't supported on the 64-bit versions of Windows XP” well considering that it won’t work on Widows XP 64 it is sure that will not work on Windows Vista 64.
I want to remember that Windows Vista 64 is every Windows Vista version (Ultimate, Business, Home Premium, Home Basic, etc) installed in a modern motherboard.
When PALM on http://www.palm.com/us/support/windowsvista/index.html says:
Palm Desktop versions 4.1.4e and 4.2 will install on Windows Vista and will synchronize Personal Information Manager (PIM) items including Calendar, Contacts, Tasks and Memos.
It is not true because only will install on older motherboards that has Windows Vista 32 installed. You (Palm) should correct this because you are selling handhelds that do not work on Windows Vista installed on modern motherboard or you (Palm) should work quickly on a software that works on Windows Vista 64 and put it on the site for free download.
Kindly

Desktop manager and windows 8

I have attempted to get desktop manager to work with windows 8 for months. I have ensured that I have followed various instructions including enabling .net 3.5 without success. I install the desktop manager and my computer recognises the playbook when I plug it into a usb, however, the blackberry software does not connect to the playbook. Have tried turning off avast antivirus without success.
Can anyone helpl with an alternative, please?
It works with my MAC computer but not with my windows laptop!
alun.
Thanks

I have the exact same situation, and to make it worse I can't even get the desktop manager installed, let alone work. I keep getting error message #1723. It's hard to know whether it's a Windows problem or a Blackberry problem, although if it works on your Mac I guess it's a Windows problem. I bought a new laptop and am having trouble with a lot of incompatibility problems with Windows 8.1. I'll have to revert to my old Windows 7 laptop unless someone comes up with an answer. Hopefully someone in the Community has one [fingers crossed].

Problem with Desktop Manager version 6

use a BlackBerry Curve 9300. I am having great difficulty downloading and running the version 6 Desktop Software. The software itself seems to downlaod quite successfully in about 30 minutes and a Desktop icon appears on my computer desktop. Each time I double click to open - run the programme an error message comes up as Follows"Desktop manager has encounterted a problem and needs to Close"sorry for the inconvenience etc.
I have uninstalled and re-installed the programme more than once to no avail and I just cannot get the programme to run.
I have seen a post/ posts where it was suggested that the way round this was to go into programe manager- locate and delete the folder" Research in motion" I have tried doing this- the folder is deleted it goes into the recycle bin and there is therefore no program to be opened- so something is not right here- maybe I am not reading the advice correctly.
Would appreciate adny help , advice and support from my experienced users in this community as it is very frustrating not to be able to run the the Desktop software.

Hey Oscarfabricant,
Welcome to the BlackBerry Support Community Forums.
What version of Windows are you using? Is it 64-bit?
Also for the uninstall I would suggest performing all the steps in this article: www.blackberry.com/btsc/KB02206
Then download Desktop Software from www.blackberry.com/desktop and install it. Restart and then to run the application.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop Manager software & Windows compatibility

I've downloaded the latest BlackBerry Desktop Manager software, paired the the Blackberry and desktop and as soon as I press the Synchronise button I get a message from telling me that the Desktop Manager has encountered a problem and needs to close, plus do I want to tell Microsoft about this problem.
Has anyone come across this before and is there an easy solution?
Working off WIndows XP Pro.
Cheers

What version of DM?
Try downloading and install the latest verson, 4.6, withOUT the media manager.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop management crashing windows xp

it worked fine for a few days but now when i load the desktop software to transfer files from laptop to playbook i get the infamous "blue screen of death" and laptop has to reboot. is there a software update for desktop available for desktop software

I've been having the same problem. It got so bad that I rebuilt Windows XP, re-installed all my software and restored old files from an external disk drive I'd backed up to.
I'm using Windows XP SP3, and every time I try to run the Desktop Manager, I get the blue screen and then a restart.
Did you ever figure out what to do to fix this problem?

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problems installing Desktop Manager 6 on Windows 7

Similar Messages

Maybe you are looking for