Problems installing Illustrator and Indesign from CS3 suite

I am trying to install Illustrator and Indesign from CS3 suite. Previously I had been running a trial version on my Mac, and now am trying to install the suite from the original install discs. I have gone through the process of uninstalling all of the Adobe programs and then reinstalling. When the install disc loads up and I get to the point where it lists the programs to install, in the top box Illustrator and Indesign are listed as already being installed and have no option to install them. When I search my computer there are no Illustrator or Indesign applications. I am able to reinstall the rest of the suite and it seems to work fine but can't seem to figure out what step I'm missing as far as reinstalling Illustrator and Indesign are concerned.

I haven't tried doing it on Vista but I would recommend looking for
Adobe clean up programs. The problem I had was that the computer had
a trial version and then I tried to install the full version and it
wouldn't let me install illustrator because there were some random
illustrator files that conflicted with the installation process. I
ran clean up program and it removed all adobe files. Then I
reinstalled photoshop. Before you start running clean up programs
make sure you back everything up. Good luck

Similar Messages

I receive error messages after installing Illustrator and InDesign

Before today, I spent 3 days downloading the trial programs for Design & Web Premium CS6:
Photoshop, Illustrator, InDesign, Audition, Bridge, DreamWeaver, ExtendScript Toolkit, Extension
Manager, FireWorks, Media Encoder, Muse, Prelude, Widget Browser, Flash Builder 4.7, Flash Professional and Media Encoder. (This is all through my online classes, and I do have a serial number that was sent to me, but no CDs.)
I used Adobe Application Manager to install them.
Everything downloaded and installed fine on my main computer (running Windows 7), but on my older,
slower, backup computer (running Win XP) I encountered problems.
I have DSL (the lowest speed, 1.5), Win XP (32 bit) SP2, 28.6 GB capacity hard drive.
Used space (after the downloads): 17.2 GB (61%)
Free Space: 11.4 GB (39%)
Downloading the trial on my Win XP computer gave several errors, and I had to re-install and/or update (at first it would say 'Try,' but then after that was done, some of them would say 'Update') most of the programs several times before they finally all seemed to fully download OK. For one of the programs, it gave an error saying there was not enough hard drive space. So then I deleted a few programs from my hard drive. But all the other programs gave different errors, which would say that they installed, but that there were problems, or that they could not install, etc.
But, after downloading everything, and everything seeming to be OK, when I tried to open Photoshop CS6 (trial version), it said:
Photoshop.exe - Entry Point Not Found
The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll.
(And it had the red circle with the white "X" inside it.)
I then tried to open Illustrator, and it said:
"Illustrator.exe - Application Error
The application failed to initialize properly (0xc000001d).
Click on OK to terminate the application."
I then tried to open InDesign and it gave the same error as Illustrator.
So then I ran all my anti-virus, anti-spyware and diagnostic software to see if there were any viruses or spyware or malware found. Nothing was found except some tracking cookies.
Then I uninstalled all the Adobe software, which took a while.
Then I used Adobe Application Manager to only download Photoshop. It seemed to download and install, but finally it said, “Installation completed though some optional components fail to install correctly.” This is one of the errors I had gotten previously. When I clicked to see more info about the error, it said to either find a certain file, which I could not find because it looked like some of the files it mentioned were invisible files, or it gave another option, to download Microsoft Visual C++ 2010 Redistributable Package (x86).
So I went to Microsoft’s website and downloaded that. But when I tried to install it, it said I needed to install Windows Installer 3.1 or higher. So I went to that website and downloaded that (the downloaded installation file was called WindowsInstaller-KB893803-v2-x86.exe. So I installed that.
Then I went back and tried to install Microsoft Visual C++ 2010 Redistributable Package (x86) again (that installation file is called vcredist_x86.exe). After it extracted the file, it said, “Microsoft Visual C++ 2010 x86 Redistributable Setup: (red circle with white “X” inside) “Setup has detected that this computer does not meet the requirements to install this software. The following blocking issues must be resolved before you can install Microsoft Visual C++ 2010 x86 Redistributable Setup software package.” “Please resolve the following: A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.” Then at the bottom of the error window, it said: “Please, see the Microsoft Visual Studio website for more information.” Then it only had a “Close” button.
I went to the Microsoft Visual Studio website, but I’m not sure what to do. It has an Office Developer Tools for Visual Studio 2012 (“Now you can create rich, immersive apps for Office 2013, SharePoint 2013, and Office 365.”) with a “Download Now” button, but that does not sound to me like what I need.
I saw, on one Adobe site, a suggestion to go to the Adobe Creative Cloud website and download the software from there (which I noticed also used the Adobe Application Manager). So I did that for Photoshop, and after it installed and updated, it gave me the same error: “The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll.”
As of Friday March 29, I have been working on downloading and installing the software for FOUR (4) days now without success, and it is just so frustrating because it is taking so much time and effort.

Branching this to a new discussion as it appear you are facing difficulties with the installation or running the programs you have been downloading and installing.

Problem downloading Illustrator and Indesign

Hello,
Thank you for the advice, but I always get the creative cloud screen attached.
I downloaded new creative cloud, but the problem is the same.
sincerely
Serge

this is from sumit singh,
Try to delete AAMupdater folder from
~/Library/Application Support/Adobe/ If above doesn't worked then perform below steps
Rename the opm.db file under
~/Library/Application Support/Adobe/OOBE
p.s. if you're using a mac and need help accessing hidden files, http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Trying to install illustrator and inDesign but getting insufficient space error

Switched to E drive but still getting insufficient space error for C drive...help plz?

even if you install on your e drive, some things must be installed on the drive with your os.
how much space do you have on your c drive?

Illustrator and Indesign wont install when installing Creative Suite 4

Im trying to install just photoshop, illustrator and Indesign on my laptop from the CS4 master collection. When I tried to custom install I wasnt able to "check" Illustrator or Indesign so I tried installing the complete suite and it still didnt install those two. I have an HP I-7 running windows 7 and I have plenty of ram and I changed my screen resolution as recommended. Im not sure why it wont let me install these two programs but installed everything else. Please help!

Troubleshoot installation with install logs | CS3, CS4
Mylenium

I want to activate Color Management Suite from purchase via internet photoshop, illustrator and indesign, how? thank you for your reply

I want to activate Color Management Suite from purchase via internet photoshop, illustrator and indesign, how? thank you for your reply

hello, I already Bridge CS6 installed but can not be accessed by the> parameters color edition menu. The message said that eereur lme Suite Color Management is not enabled. What should I do?
De : gener7 <[email protected]<mailto:[email protected]>>
Répondre à : "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date : mardi 9 septembre 2014 14:20
À : jp <[email protected]<mailto:[email protected]>>
Objet : I want to activate Color Management Suite from purchase via internet photoshop, illustrator and indesign, how? thank you for your reply
Download and install Bridge CC, then in the Bridge Edit menu > Color Settings choose the color settings you want to synchronize your CC apps to.
ATTENTION Le message contenu dans cet email ainsi que dans tout fichier attaché est destiné exclusivement aux personnes dont le nom figure ci-dessus. Il peut contenir des informations confidentielles ou protégées par le secret professionnel et dont la divulgation est strictement prohibée. Si vous avez reçu cet email par erreur, détruisez-en le contenu. Vous n'êtes pas autorisé, dans cette hypothèse, à copier, distribuer ou conserver ce message. Merci.
WARNING This information in this mail and in any attachments is intended for the above-mentioned addressees only. It may contain privileged or confidential information the review, dissemination or disclosure of which is strictly prohibited. If you have received this email by error, please destroy it. In this case, you are not authorised to disclose, copy, distribute, or retain this message or any part of it. Thank you.

CS3 Illustrator and Indesign problems

I am still using CS3 and have recently reinstalled (uninstalled from old comp) onto a new computer with double the capacity - now 8GB 64 bit OS Wind 7 Prof. Since it has been on the new computer both Illustrator and Indesign close down on opening. Indesign I haven't been able to use successfully, but I am using Illustrator, slowly and patiently. The message on Indesign is basically the same each time, 'No virtual memory, free up memory' or similar. Illustrator opens asking to relink/replace all images & graphic, but closes down each time I try to relink through this prompt. What I do is 'ignore' and then manually relink. This seems to work for awhile, then goes into 'Illustrator Not Responding' will either freeze or close down, either way I loose what I have just done.
What can the problem be, apart from it being CS3, no use saying I need to upgrade, because the company will not do that. Do I need to download a patch or update etc. Help, getting a little impatient with it all.
Cheers
Donna

Short answer: CS3 is not tested and not certified to run on Win 7. Therefore, at the riosk of sounding rude, as far as Adobe is concerned, your problems are your own. There are no patches or magic buttons to push. All you can hope is to maximize compatibility by turning off UAC, using compatibility mode for Win XP, running with admin privileges and so on. Talk to your IT department/ person. If you can provide exact system info and the crash details, we may be able to advise further.
Working with your Operating System’s Tools
Mylenium

Problems installing Illustrator CC (2014) and InDesign CC (2014) on OS X Yosemite

I'm currently having problems installing Illustrator CC (2014) and InDesign CC (2014) on OS X Yosemite. Both applications fail with the message "Installation Failed: The download appears corrupted. Please try again after a few minutes.(-60)".
I've tried uninstalling Illustrator CC and InDesign CC and then reinstalling, but still get the same error message. Other applications in Creative Cloud all install without issues.
Has anyone else experienced this issue and resolved it please?

Sorry for the slow response. My Mac wouldn't boot following a failed Yosemite update. I've since reinstalled Yosemite but the exact same problem persists. My Mac is standalone and not on a managed network.
Thank you for the troubleshooting link. I've tried the recommended fix for the -60 error but it doesn't appear to be possible to download the trial version of Illustrator or InDesign for CC editions. They just trigger the Creative Cloud installer and shortly after the -60 error again.
The problem is still specific to Illustrator and InDesign and I've tried uninstalling all Creative Cloud applications and reinstalling. Every reinstalls except InDesign and Illustrator.

Smart objects from Illustrator and Indesign dimensions problem

I have been trying to find an answer to this problem for 6 months now and surprised no one else has tried to find any answers.
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
When the asset is first imported as a smart object it says the width and height are exactly 100%. However after that if you try to change the dimensions they will be out of proportion, usually the width will be 100% but the height will be out by about 1% to begin with. When you scale up, the percentages fall further and further apart. See image attached.
This has become a real problem for our workflow as the creative director insists we must correct every layer which has this issue by typing in the sizes manually, but then this doesnt always fix the problem either depending on which version of photoshop you are using.
Why does this happen, and how can we fix it for good?
Thanks, Chris.

JJMack wrote:
SAS_Creative wrote:
When we import something from illustrator or indesign as a smart object, for some reason the objects width and height will not keep their dimensions in proportion.
I do not have the answer for I don't have illustrator and indesign. I do have Photoshop and have notice that it try to match resolutions and maintain sizes but it may also scale placed object etc. There are some some Photoshop preferences setting that can effect some operations. Photoshop also has support for non square pixels.
Make some test if illustrator and indesign have setting for pixel aspect ratio and DPI resolution. Make sure all documents have the same pixel aspect ratio and same DPI resolution and that the vector object to be imported are not larger then the Photoshop document their being imported to.
Thanks for the suggestions, but none of these would be the answer. Illustrator is Vector so it does not use DPI / Pixel aspect ratios etc.

Problem with update Photoshop, Illustrator and Indesign CS6

Hi all. I have problem with update Photoshop, Illustrator and Indesign CS6 on OSx 10.8.4. Application are OK but update (bug fixies) not working. Update failed. (U44M1P7)

Hi El Gondo,
The following might explain and help solve the problem...
U44M1P7 - Updates :
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html
Thanks!
Ankit

Printing problem with Epson R290 Illustrator and inDesign

I am running CS2 on Leopard and have recently purchased an Epson R290. The first time I used it with Illustrator and InDesign it worked fine but now whenever I print anything it prints a tiny version (about a sixth of the real size) of the design in the top left corner of the page. It does this both with new documents and old ones that used to print ok.

Since I posted the message about this problem I have discovered that it can be worked around by choosing a higher quality print. ie if you choose plain paper when printing from Illustrator or InDesign the printer prints a reduced size image but if you choose Ink jet mat or glossy the print comes out fine. I don't have this problem with Photoshop but that may be that I always print high quality from that application. I don't use Appleworks Draw so don't know whether this solves the problem for that application but iWork documents print ok.

CS3 - Illustrator and InDesign quits when trying to print

Hi.
I have posted this on the Illustrator forum as well.
I have just bought a new iMac i7 running OSX 10.7.2. I have reinstalled my version of CS3 and I can open all elements - Illustrator, Photoshop and InDesign.
The problem I am having is that Illustrator and InDesign quit when I try to print. It happens when I use 'command P' and when I go through the file menu. Photoshop doesn't quit when printing.
I can make PDFs of the files and I can print those (although sometimes the PDF won't print through my RIP software).
OS is updated to the latest version. All printer software and RIP is the latest version. InDesign also quit a couple of thimes when I was just selecting a line of type. i
It did it a few times when selecting the same line. I restarted the Mac and all seems OK with that now but I still can't print.
Can anyone shed any light onto this? I tried Adobe and they don't support CS3 any more and their Technical Department suggetsed I try this forum.
I don't want the expense of upgrading my CS3 at the moment.
Thanks
Roger

I have had a reply on the Illustrator forum and it has worked for me.
Link - http://kb2.adobe.com/cps/912/cpsid_91254.html
Thanks to Monika Gause
Cheers
Roger

If I switch my installed PS6, Illustrator and InDesign over to the Cloud, will I have to pay monthly even though I already purchased the programs? And will I then be able to use the program on another computer when I sign into my adobe account?

If I switch my installed PS6, Illustrator and InDesign over to the Cloud (from an installed program with the code, like Adobe used to do it), will I have to pay monthly even though I already purchased the programs? And will I then be able to use the program on another computer when I sign into my adobe account? I know how to switch it over, I just want to make sure I won't also have to pay monthly even though it's already been purchased.

Your purchase of licensed version of Adobe applications does apply to CC subscriptions. If you subscribe you will pay for the subscription on whatever periodic basis you choose (monthly versus annually).

I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?

I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?

If there is no billing issue,
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CC).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Refer to: Re: Top Ten Questions About Creative Cloud
creative cloud software says my free trial has expired, but I have a paid subscription
Regards
Rajshree

Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility bu

Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility but nothing seems to work. Exit code: 7.

Hi Maarton,
Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
-Ankit

Problems installing Illustrator and Indesign from CS3 suite

Similar Messages

Maybe you are looking for