Problems installing Illustrator CS6 on OSX 10.8

Every time I try to install Illustrator CS6 on my Early 2009 17" MacBook Pro, the installation gets to around 85% or so and then jumps straight to 99% and then fails. I've noticed that the disk image is diappearing form my desktop and then failing. Photoshop, InDesign, etc. are all installing without problems. This is the error message I'm getting:
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF006, DF016 ... WARNING: DS013, DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 11 error(s), 6 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
----------- Payload: {148542D8-49CA-482A-A334-1D54C5A9D53B} Adobe XMP Panels 4.0.0.0 -----------
ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, Please rename or delete and retry(Seq 577)
ERROR: DF016: Unable to create directory "/Library/Application Support/Macromedia/FlashPlayerTrust" with mode 775(Seq 577)
ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, cannot create path "/Library/Application Support/Macromedia/FlashPlayerTrust",Please rename/delete "/Library/Application Support/Macromedia" and retry(Seq 577)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 577)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, Please rename or delete and retry(Seq 8652)
ERROR: DF016: Unable to create directory "/Library/Application Support/Macromedia/FlashPlayerTrust" with mode 775(Seq 8652)
ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, cannot create path "/Library/Application Support/Macromedia/FlashPlayerTrust",Please rename/delete "/Library/Application Support/Macromedia" and retry(Seq 8652)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 8652)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe XMP Panels: Install failed
ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

Try http://forums.adobe.com/message/4574952

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