Problems Installing PSE 6.0

I have a Dell 1721 Laptop with Vista. Last night I tried installing PSE 6.0. I go thru the install wizard and it finishes. When I try and open PSE, it thinks for a minute and then nothing happens. I have tried uninstalling and reinstalling and nothing. Can someone please HELP!!!

You'll have more luck in the Elements forum. Down the hall...two doors
on the left.
Bob

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Has anyone had a problem installing PSE Elements 8.

I have installed PSE Elements 8 from a new boxed CD onto a new Dell running Windows 7 Professional (64 Bit).
PSE has loaded without any warnings and I get to the welcome screen OK. Organiser works fine but if I try and start Edit it just circles around back to the Edit prompt. I have tried getting in via Fix in Organiser which then advises Loading Elements workspace but then drops me back to menu.
I have tried all the Tech Note suggestions but after hours of trying am still no further forward.
I even downloaded and installed the trial version but I this performs in the same way.
All suggestions welcome. Thanks

No luck.
PE Editor does not open with Ctrl/Alt/Shift nothing...zilch
Running PE Editor from this point using Open produces error message. PE Elements has stopped working - Close Program.
Thanks anyway.
Problem has now been escalated to senior tech team within Adobe.
Date: Mon, 1 Mar 2010 02:47:01 -0700
From: [email protected]
To: [email protected]
Subject: Has anyone had a problem installing PSE Elements 8.
The only other suggestion is try re-setting the Editor preferences as this often fixes conflicts. You will also be able to check that this part of the application installed correctly.
Hold down the windows key to the left of Alt and press the letter E to launch Explorer
In the left side pane click on Computer
In the right pane double click on Program Files, then double click Adobe, then double click Photoshop Elements 8.0
Use the right hand scroll bar to move down the list of files and locate Photoshop Elements Editor With one hand holding down all three keys CtrlShiftAlt right click on the Editor file in the list and select open.
You should see a pop up box with the words Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way.
Please let us know if that works.
>

Problem installing PSE 8 on Mountain Lion

Hi, I'm having trouble installing PSE 8 on Mountain Lion. It worked just fine on Lion, then I upgraded to ML, and it wouldn't open. I deleted and tried to reinstall PSE 8, and have not gotten beyond the "Progress" pane with a message that "a required component has failed to install correctly", with the error:
"Adobe Anchor Service
Error:
Error 2."
I have tried a bunch of different things; running the CS cleaner tool, disabling my virus software, repairing disk permissions, restarting my computer, and deleting all Adobe files from these locations:
/Users/<<username>>/Library/Application Support >> The Adobe folder
/Users/<<username>>/Library/Preferences >> Anything with com.adobe
/Library/Application Support >> folder named Adobe
/Library/Preferences >> Anything with com.adobe
/Applications >> Application files
/Applications/Utilities >> The Adobe Updater
I've even created another admin account on my computer and tried to install PSE 8 there, but I still get the same error.
Any help to get this sucker installed is greatly appreciated!
Thanks!

I looked a little more into fixing the issue, and it turns out that I missed the top level Library > Application Support > Adobe folder. Once that was deleted, my problem was solved.
I did find this article helpful, for anyone else who is having similar issues: http://www.cultofmac.com/90060/how-to-completely-uninstall-software-under-mac-os-x-macrx/
Thanks again for your help, Barbara!

Problem Installing PSE 8.0 - says Another Installation is in progress

I just purchased a brand new CD version of Photoshop Elements 8.0 for Windows. When I run the installation process, I get past the "enter Serial # screen, and I start the Installation and it comes up with an error message saying "Error 1500. Another Installation is in progress. You must complete that installation before continuing this one". I don't have another installation in progress, any idea what I need to do? This is the 2nd one today, the first one was a Mac version that I had to return to the store for a Windows version, but it never started installing. Please help!

Hi Dana,
Right click of your Taskbar at the bottom of the screen, Launch Task Manager, Check the option to "Show processes from all users" and check another instance of Setup.exe or Installer or msiexec.exe already running on the machine. If yes, then End that process and then try to install PSE again.
Sometimes, this error is also seen when windows is installing the updates silently without we knowing about it, or if there is some updates getting installed for some other application installed on your machine?
You may even try to restart the machine and then give it a try?
Keep us informed,
Regards,
Ankush

Problem Installing PSE 6 on a Mac

I can't install PSE 6 on my Intel iMac running Leopard. When I insert the DVD I get a window listing a number of folders. The Getting Started booklet in the package said there would be on screen instructions. There are none that I can see. I can't see any installer (or uninstaller) either.
I attempted to insert a screenshot of the DVD contents, but could not get that function to work So I have added it as an attachment.

Barbara,
Thanks for that information. It worked the second time. Firstly I got a message about PE being blocked. After your advice I tried again and it worked. I must say I was led astray by the Getting Started booklet which told me I would see on screen instructions. Also the "Read Me" mentioned that the application could only be removed by using the included uninstaller. I saw no sight of that option.
Thanks to your help I am now under way and look forward to enjoying the application.
Robin.

Problems installing pse 8 on macbook pro

I'm trying to install pse8 on my new Mac Book Pro and keep getting an error message saying that Firefox is running and I cannot install until that program is closed. Only problem is firefox is not running. Has anyone come across this problem before? I was able to successfully download other software onto my computer immediately following my pse 8 attempt.
Help please??

Barbara,
No Firefox process is running. I created a new admin account and tried it again but the same message came up. Shouldn't the installation process automatically start when inserting the disk? It doesn't so I have to double click on the icon in the top right corner then I double click on pse8 and then set up. It starts the intiallizing but ends with the same message everytime that the firefox application must be closed in order to continue. Is there a better way? Everything is closed as far as I can tell. Nothing has begun to download.

Problem installing PSE 13

Downloaded new PSE 13. Two folders result, 32-bit PhotoshopElem13 and PSE13 both of which contain a set-up file. These set up an installer which loads and then fails to continue. Running 64-bit Windows 7.

Martin, try to check All programs or uninstall/change program window: [Control Panel\All Control Panel Items\Programs and Features] to see if is install or not. Please try : Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows and share the results, we would be waiting for your response.
Thanks,
Atul Saini

Problems installing PSE 6.0 on Macbook

I had a trial copy of Photoshop Elements 6.0 installed, I tried to install a purchased version, and now I'm getting a JavaScript Alert "Critical errors were found in setup - Incompatible payloads already installed". I can't get past this. Does anybody know what I can do next.
Thanks
Dave

Glad you got it working. Yes, the apple developer guidelines call for applications to be neat tidy packages that you can just trash, but Adobe pays no attention at all to what apple wants.
As a general rule, if you needed to run an installer to install a program (rather than drag and drop), you should check to see if there's an uninstall option on the installer. In the case of PSE 6 I'm not sure it would have helped, since it's just called "remove components" rather than uninstall.

Problem installing PSE trial

I am trying to install the trial version of PSE. I have downloaded both the .7z and .exe files and placed them in the same folder. When I try to install, I receive a message stating that the archive files are missing and I need to download all parts. Any suggestions about what I am doing wrong?

Hi,
Are you double clicking on the exe file to run it?
The smaller exe file is an extracting program that unpacks the contents of the 7z file to another location. The installation should then start from there automatically.
Brian

Problem installing PSE 8 free trial - Power Archiver error

Hi,
I've been trying to download the 30 day free trial of Photoshop Elements 8.
The Akamai Download was successful, both the .exe and the .7z file completed 100% and have been saved to the same folder.
When I try to launch the .exe file I get the following error message:
"An error occurred while opening Power Archiver 7-zip SFX."
I would be very grateful if anyone could tell me what I need to do to complete the installation process.
Thanks in advance for your help,
N

Hi,
It seems to me as the problem with the Adobe web download...there have been cases where other users have reported problem with running the downloaded files, but there issue got resolved in a day or two. I believe you must have already reported the issue on the tech support or customer support. If not, please do that. Otherwise< i would just request you to try again after a day or so and it should get working as sometimes web team themselves figure out the issue and they fix it before anyone reporting them to the support team.
So sorry that you have been running into these issue, preventing you from using the product.
Regards,
Ankush

Problems installing Inspiration Browser with PSE 10

I have PSE 9 and recently installed PSE 10 on my Windows Computer running Vista Home Premium 32 bit. When I try to access the Adobe photoshop Inspiration Browser from either the introductory window or the HELP drop down in the Organizer, I am told that the Inspiration Browser is not installed and would I like to install it. I download the file adobephotoshopdotcominspirationbrowser.air and when I click install, I get the following message in the Application Window. "Sorry an Error has occurred. The application could not be installed because an application with that name already exixts at the selected installation location. Try installing to a different location."
I have removed and reinstalled Adobe AIR and still get the same message. I have searched and cannot file the file that is supposed to be there.
I have downloaded the Inspiration Browser program to the desktop and can open it from there, but then get a message that the Inspiration Browser should be opened from Photoshop Elements or it won't work properly.That fact seems to be true.
I have experienced the same problem with PSE 9 and could never open the Inspiration Browser in that program either.
I would appreciate help if anyone can suggest a solution.
Thanks.
Robert C. Noble

Are you resizing the photo before save for web?
What settings are you using in the save for web dialog for the jpeg quality?
If you compress the jpeg too much (low quality settings below 60), that can make your photos look bad.
And save for the web in pse 10 automatically strips any metadata in order to keep the file sizes smaller.
Also, the save for web in pse 10 has a bad habit of not remembering your last used settings, so it's good to verify that your actually set to jpeg instead of the default GIF setting.
Message was edited by: R_Kelly

Install problem Mac PSE

I am trying to instal PSE on a MAC i keep getting a message that says to close elementssutoanalyzer, photshopserver and dynamiclinkmanager how do I do this

Open the Activity Monitor and close these things if you find them statused as running there.
http://osxdaily.com/2010/08/15/mac-task-manager/

I have had problems installing Elements 13 on an iMac running 10.9.5

I installed trial copy of Elements 13 on an iMac running 10.9.4.
All seemed fine...merged a panorama brilliantly. Filled in gaps...saved image.
Turned off iMac.
Next morning iMac would not turn on.
When eventually sorted with Apple tech support....iMac turned on and refused to print o Epson printer. Would print to HP.
Eventually had to do a harddrive erase and reload from internet.
iMac then behaved OK.
I would like Elements 13 but am very wary of installing inc axe the same thing happens again.
What reassurance can you give that Elements 13 is not bug ridden and will load Ok without screwing up my iMac completely?
Francesca

Well, I would look around this forum. How many people are complaining that PSE 13 destroyed their Macs? Don't you think that if that were really happening there'd be plenty of posts about it and lots of articles on the rest of the internet?
There are a fair number of problems with PSE 13 for various people (as there are with any version), but ruining hard drives isn't one of them.

How do I install PSE 10 on Mac OSx 10.9.1?

My DVD drive is bad, so I mounted the Mac version of PSE 10 on a Windows DVD and shared it. When I run the installer I get the following message - Installer failed to initialize. Please download the Adobe Support Advisor to detect the problem. When I run the Support Advisor I get the following - Inspection could not identify any issues. Please contact Adobe Support for further assistance. When I contacted Adobe support, they sent me to the forums as they said they would not be able to assist with PSE 10.
I found somewhere online a suggestion to use Premier Elements 10 Installer Fix but it fails with the following message - The Premiere Elements 10 Installer could not be found. Please insert the Installation DVD or mount the downloaded installer image.
Can I downloand the PSE 10 installer image?
How can I install PSE 10 so that I can compete my project?
Thanks for assistance

In the Gatekeeper, I set the following the value to Anywhere for "Allow apps downloaded from:"
Is there another setting in Gatekeeper?
Currently my firewall is off.
I then tried to run the installer again with the same error message:
"Installer failed to initialize. Please download teh Adobe Support Advisor to detect problem.

Re-installing PSE 10 on Win 7 pro 64

I'm having a issue involving re-installing PSE/PE10 onto my new Win 7 pro 64 home build.
It started with-
I had an issue right in the middle of installing software onto this new machine.
I have multiple Hard Drives installed and during a recovery from being hit with some bugs (malware/virus) during all this installation I thought it best to unplug some of those drives to minimize potential damage.
I had already installed PSE/PE 10 onto those drives and when I finally got back up and running the links to these installed programs no longer worked. Trying to re-define the links proved too much and so I thought a complete re-install of both programs should do it.
I un-installed both programs
Un-install, cleaned registry, found more folders (reading forums here) deleted those, cleaned registry, rebooted thru several of these processes,..and did manage to re-install PE 10, but PSE 10 is giving me fits and I can't figure out what else to do.
I go to re-install PSE 10 and the only choice I get is to REMOVE the s/w from the pc (even tho it's already uninstalled). Okay, I'll do that and THEN proceed but- after offering to deactivate my software on this pc (okay I can do that) the only option it then gives me is to delete, fine, but when I select that option it then takes me to a window that informs me that the disk doesn't have the room available and even tho other disks are avail to click on, doing so doesn't allow any other selections to be made. The TARGET area (even tho it is for uninstall) is the install disk drive and I can't make another selection. So it ultimately does nothing!
I managed to get PE 10 back onto the drive, what in the world remnants are staying behind to give Win 7 the impression that I still have the program installed and not allowing me to do just that- re-install it??
Could really use some assistance on doing this before I wipe the whole HD as a last resort- ugh!
ps- uninstalled Air, Organizer and any/all folders I could find related to anything Adobe thinking it was interferring with this

I managed to RegEdit those areas but must have gotten heavy heanded in that, after cleaning all instances of Adobe out of the Registry I get another problem. I just went to try and install PSE 10 after doing as much cleaning as I know how;
checking the registry as you suggested
running a registry tool to check for missing links etc
rebooting after each pass to clean the drive
When I went to install it tells me an error on the windows installer- "The configuration data for this product is corrupt. Contact your suppport"
I must have taken too much out of the Registry. Is there a method to restore? Would that fix the issue?
Thanks for the assistance
ps- FYI, upon trying to run the PE10 installer it seems as if that was going to work. I cancelled out of it until I fix the PSE 10 issue. But it did get further than the PSE installer and no error messages.

Problems Installing PSE 6.0

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