Problems launching media manager

I want to transfer pictures from my BB to PC and vice versa. When I click on 'Launch' Media Manager, nothing happens. Did I not install this properly?

Hi and Welcome to the Forums!
Quite possibly. Is the Media Manager button greyed out? If so, then you did not install the version of DTM that includes MM (there are multiple versions). However, to move pictures, MM is not really necessary IMHO (for video files, yes, but not for stills). Rather, you could simply configure your BB as a USB drive(s) and just use Windows Explorer to do that. See this article:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
Otherwise, if you want to restart the DTM install completely, see this process:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Problems with Media Manager on Blackberry Desktop, any help?

I installed both cds that came with the phone. When I goto the Blackberry Desktop Manager and select Media Manager, the Roxio for Blackberry Screen comes up but then does nothing, program doesn't run.
I also tried using the BlackberryMedia Sync, when I select start a screen pops-up saying, "The Blackberry Media Sync installation failed to initialize. Please run the BlackBerry Desktop Manager with adminstrative privledges and try again."
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Any help on the subject would be greatly appreciated! Thanks!

You have to download Media Sync separately.
http://na.blackberry.com/eng/services/media/mediasync.jsp
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Problems with Media Manager

Everytime I try so run Media Manager it immediately pops up an error message then shuts down...I have installed the program and reinstalled it but I still get the error message. In the beginning, I was able to use this program with no problems, now..Crash..Can someone send me in the rite direction to resolve this problem Please...Thx for any input.

Sorry to hear about your Media Manager issues.
Please go to https://www22.verizon.com/content/ContactUs/ and contact Verizon for support. The live chat option will be active after a few moments, as the page finishes loading. All other contact options are listed as well.
Thanks.
Doug

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Do you have any logfiles which look like : execpePID_error.log?
These files should contain more information.
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Media manager refusing to trim

I captured a 15GB clip from analog over a DV converter (non-controllable source). The last time I checked in on the capture, the tape had finished and left several minutes of dead media in the clip.
I'm trying to use Media Manager to trim this off. I set in and outpoints and created a subclip with only the media I need, then launched Media manager. No matter what settings are chosen, the destination size is the same as the result size. What's going on? I could really use the space back right now.

When you capture using the Non controllable preset, FCP does not look for code on the tape being capture. Instead it give the clip "generic" code. So that's what you've got now, it just means the code on the clips has no relation to the tape so a recapture with the same code is not possible.
If you are only talking about one clip that has not yet been edited this is not a problem. Exporting from the FCP timeline is just simple since that's where the clip is now right?
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BB 8330 Media Manager, Media Sync hanging - not connecting...

(I just know this is treated in depth somewhere but after a couple of hours of searching, I can't find it so appologies in advance...)
I have a BB 8330 from Verizon running v4.5.0.77 - no media card.
Using Device Manager, the:
Driver version is: 4.1.0.4
Driver Node Strong Name is: oem25.inf:RIM:RimUsb.Device.NT:4.1.0.4:usb\vid_0fca&pid_8004&mi_00
Windows thinks the driver is up to date.
I am running Desktop Manager v4.7.0.32[Nov 4 2008]
When I launch DM, I can successfully Back up my BB.
On my Vista PC - When I attempt to launch Media Manager 9, it has found the files in the Library but it goes into a wierd loop where it keeps seeing the F: drive and then removes it and then resets and then sees it again - forever (or at least for the day that I left it in that loop)
I loaded the DM on another PC running XP and observe a similar behavior - it's not quite as zippy so it just looks more like a hang
To try something different, I downloaded Media Sync v2.0.0.22 and, when the BB is connected, I get the error: "BlackBerry Media Sync failed to connect to your BlackBerry device. Click Retry to try again or Cancel to disconnect." - I get the same error with and without the DM running.
Something seems sort of hinky in that, while my BB is plugged in on my Vista system, occassionall I get the lights flashing on my keyboard like someting is resetting the USB every few minutes (unrelated Vista crap?).
Please help...
Message Edited by lgrothe on 05-28-2009 11:36 AM

You are going to want to get a media card if planning to add music-ringtones-pictures-videos. Don't want to use up device memory. It'll go fast.
IrwinII
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MEDIA MANAGER NOT HANDLING AFTER EFFECTS 7.0 RENDERS

Media Manager works on my captured DV footage. However, when using an After Effects QT movie copy of my credits, it failed. I spent several hours on this since it initially was my "test."
I gave up then tried my captured footage, canceling before actually processing it. Voila! I could finally see a change in the bar graphs. Any ideas why this happened? Can't insert a screenshot of my afx settings (ugh!) so I've typed them. Thanks for helping!!!
After Effects 7.0
RENDER SETTINGS BASED ON BEST SETTINGS
Resolution: full
Size: 720x480
Proxy use: no proxies
Effects: Current Settings
Disk Cache: Read Only
Color Depth: Current settings
Frame Blending: on for checked layers
Field Render: off
Pulldown: off
Motion blur: On for checked layers
Use openGL: off
Solos: current settings
Frame rate: 29.97
OUTPUT MODULE BASED ON QT DV NTSC 48KHZ:
Format: qt movie
Output info: DV/DVCPRO-NTSC
Spatial Quality=Most(100)
Embedding: project link
Output Audio: 48,000kHz/16bit Stereo
Channels:RGB
Depth: Millions of Colors
Color: Premultiplied
Final Size: 720 x 480
Stretch: -
Crop: -
MacBook Pro Mac OS X (10.4.7) 1G RAM, 500G LaCie HD

There can be problems with media manager if your source clips do not have a reel associated with them (as happens with imported files as opposed to captured material). Try creating a tape name in the browser for these clips. This may solve your problem.

Change screen resolution message when trying to start media manager

I use a UMPC (Samsung Q1UP) that only has a screen resoluion opion of 1024 x 600 as it is a 7" landscape mobile computer. When I start up the blackberry software, and then try to launch Media Manager etc., it gives me an error message to change the screen resolution to at least 1024 x 768 or higher.
As I cannot change the screen resolution to accomodate the software request, has anyone come up with a fix for this issue?
Thanks in advance!

This is the part of technology I hate with a passion. When new products come out, companies have no idea what to do when compatibility issues arise and they leave millions of people in the dark.
Blackberry charges for support if you call them direct (imbecilic policy in my opinion). You have to go through AT&T to get support from Blackberry for free. (I believe the Curve phone has an inactivated price of $699, you would think Blackberry would want to talk directly to their customers for free, but no!)
I spent 20 minutes on the phone with AT&T to explain the issue I was having. After convincing them I know what I am doing, they put me through to Blackberry support tech, where I had to repeat the issue over again.
After spending another 40 minutes with a junior, then senior Blackberry tech, their solution was for me to plug in an external monitor and set it to 1024X768 so the Roxio Media Manager comes up.
This is imbecilic as well, as the whole purpose for this netbook is so that I don't have to have to lug around a monitor with me, otherwise with the netbook and the monitor I am way over 7 lbs.
There was another person in this forum who recommended installing an older Desktop manager software without the media manager product on my PC to allow me to access the files directly. Although this works for a media card, it DOESN'T work for the internal memory in the phone. The internal memory in the phone appears to be locked up tight and only accessible to the media manager, or Bluetooth. I did manage to get the files off via Bluetooth ONE FILE AT A TIME! took me nearly 2 hours.
My suggestions to Blackberry:
1) Scrap Roxio Media Manager. Most people who use this phone know what they are doing and understand how to drag and drop files from a disk drive to a computer. Roxio Media Manager should not be necessary to get files off of a phone.
2) Open up the internal memory inside the phone so it comes up as a disk drive on the computer.
3) or - Do something else to make this work with Netbooks!
Message Edited by diode on 04-09-2009 11:36 AM
[email protected]

Using Roxio Media Manager in standalone mode

I have installed Media Manager with RIM's Desktop Manager, but I only have use for Roxio Media Manager.
Is there's a way to just install Media Manager ?
Alternatively is it possible to launch Media Manager individually without having to go through the Desktop Manager launcher ?
Alternatively is it possible to have Desktop Manager automatically launch Media Manager (via a command line) ?
Thanks in advance for any help on this matter (the documentation is really missing this point).

Samuel wrote:
Is there's a way to just install Media Manager ?
No.
But I think the desktop manager is useful for you to do backups.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Media Manager. Can anyone help?

Hi, Every time I launch Media Manager I get the message "The current display settings do not meet the minimum requirements for this application. Please change the screen resolution to 1024x768 pixel or higher, and the color quality to 16-bit or higher" It might be something really simple but I haven't a clue what to do. Thanks. Kate.

what are the current display settings on your computer? If your running windows there are in yoru control panel. not sure where they are on a mac.

Media Manager - Album Info

Folks,
I have about 300 CDs ripped as wav files to my PC. The are organized in folders artist/album. I have managed to get Media Monkey (a music manager) and Windows Media Player 11 to recognize album names and display album art even though wav files don't really have tags.
I can't get media manager to grab album names. Oh well that's life. But I can't even manually input the info. If I did few each night it would get done.
Any thoughts on this. I can browse by folder, which is the album name, but then I have to remember who the artist is The irony is it shows the album art!!
Is it just me, or is Verizon just plain bad at software design.
Any help is appreciated
- Andy R

There can be problems with media manager if your source clips do not have a reel associated with them (as happens with imported files as opposed to captured material). Try creating a tape name in the browser for these clips. This may solve your problem.

Media Manager Video Support needed

With technology changing daily why can't we watch higher quality homemade videos on the tv?
I use sony vegas to make home movies. Instead of making dvd's, and since I have media manager so I can view photos and videos from my computer to my tv, I figured I could create a library of home videos with easy access. I'm figuring that dvd and blue rays will become a thing from the past and external storage is price just right with quick retrieval.
The problem, Verizon media manager won't accept MPEG 2 files and if I'm correct is a dvd quality file.
Why can't media manager accept this file?
Or
Do you have a better suggestion?

The question is still relavant.
It's not like we are asking for obscure video codecs like Intel's Indeo.
We're talking MPEG2.. the DVD standard.
I've taken many DV renders from my camcorder and transcoded them into countless formats and few of them want to display in Meada Manager, the only one I got that maintained the correct aspect ratio was ffmpeg (mpeg-4). Even Divx and Xvid isn't working for me. MPEG2 would just be so much simpler.

Media Manager Update - Crashes at Start up - Windows XP

I received a notification while using Verizon Media Manager today that an update was available. I thought good maybe this addresses the constant crashing when using the user interface on my set top box, but instead I got an update which made the software completely unusable anymore. Now the program simply crashes at start up. I have tried uninstalling and installing with reboots in between many times without any luck. This has got to be simply the worst software ever written. I have yet to see an update improve anything. And Verizon keeps adding features rather than addressing issues like the software crashes on the set top box very frequently especially when attempting to fast foward/ rewind, and now the software crashes on Windows...
I guess I won't be using it anymore cause I don't really have much of a choice....
Fix your software, Verizon. It's pathetic.

Sound like it's a problem with Media Manager running on XP. The latest version works fine on Windows 7 and Vista. Maybe Verizon missed a compatibility test of some sore when it wrote the update that's crashing on your machine.

Media Manager for tape drive

Where can I get the media manager for an HP 1533C DAT tape drive in an external case to work with Rman?

I have the same problem. Media manager worked fine and then it crashed everytime I tried to bring it up. It may have something to to with the latest update to Snow Leopard.

FULL HOT Backup failing with a 6 on media management layer....

Hi all,
My thanks in advance for reading and any posts. Appologies for the long post, but wanted to make sure I got all information required into the post
*******************The background*************************
We are currently doing full hot backups of all production databases to tape. The database we use is RAC install (9.2.0.6.0) on Linux Redhat Enterprise 4 (database on OCFS). We use a seperate Solaris 8 box with 2 HP Ultium tape drives over a standard Cat5 line (100mb), we use Veritas Netbackup 5.1 as our media manager and we use an RMAN repositry on another box. Currently the backup is taking on average 17 hours to complete (something that I have been through with Oracle).
We use the below rman script to do the full database backup.
DATE=`date +%m%d%Y-%H%M%S`; export DATE
USER=`id | cut -f2 -d"(" | cut -f1 -d")"`
ORACLE_SID=ausl5; export ORACLE_SID
ORACLE_USER=oracle; export ORACLE_USER
ORACLE_HOME=/u01/oracle/product/9.2.0 export ORACLE_HOME
#delete log files older than 35 days
find /var/adm/netbackup -name "auslive*" -mtime +35 -type f -exec rm {} \;
#if [ "${USER}" = "root" ]
#then
# su - ${ORACLE_USER} "cd /rac/DBA/scripts/BACKUP/" #-c "${CMD_STRING}"
# SUCCESS=$?
#else
# eval "/rac/DBA/scripts/BACKUP"
# SUCCESS=$?
#fi
<<EOF su - oracle
<<EOF1 /u01/oracle/product/9.2.0/bin/rman msglog /var/adm/netbackup/AUSLIVE_b
ackup.${DATE} append
connect target sys/fowler@rman_ausl5
connect catalog rman/rman@rman
#change archivelog all validate;
run {
allocate channel ch1 type sbt_tape PARMS="BLKSIZE=1048576";
#allocate channel ch2 type sbt_tape PARMS="BLKSIZE=1048576";
#allocate channel ch3 type sbt_tape;
CONFIGURE DEFAULT DEVICE TYPE TO 'SBT_TAPE';
CONFIGURE CHANNEL 1 DEVICE TYPE 'SBT_TAPE' MAXPIECESIZE 100000m
CONNECT = 'SYS/fowler@rman_ausl5';
#CONFIGURE CHANNEL 2 DEVICE TYPE 'SBT_TAPE' MAXPIECESIZE 100000m
CONNECT = 'SYS/fowler@rman_ausl3';
#CONFIGURE CHANNEL 3 DEVICE TYPE 'SBT_TAPE' CONNECT = 'SYS/fowle
r@rman_ausl4';
change archivelog all validate;
###=============== Veritas Calls =========================
send "NB_ORA_CLASS=ORAhot_AUSLIVE";
#send "NB_ORA_CLIENT=sunatlsunx008";
send "NB_ORA_CLIENT=sunatlsunx008";
send "NB_ORA_SCHED=full";
###=====================main backup sections =============
backup
incremental level=0
filesperset 15
format "bk_%s_%p_%t"
tag "hot_${ORACLE_SID}_${DATE}"
database;
sql "alter system archive log current";
change archivelog all validate;
backup
filesperset 10
format "ct_%s_%p_%t"
current controlfile;
sql "alter system archive log current";
backup
filesperset 150
format "al_%s_%p_%t"
archivelog all not backed up 2 times;
change archivelog all validate;
backup
filesperset 50
format "al_%s_%p_%t"
archivelog until time 'SYSDATE-4' delete input;
change archivelog all validate;
release channel ch1;
#release channel ch2;
#release channel ch3;
exit
EOF1
EOF
Now due to the backup taking so long, we often have archive log backups that kick off. We generally get Restore Validates of this backup once a week.
*********************************Problem*******************************
Getting to the problem, the media manager generally completes the job with a 6, which in Veritas means that the backup failed to back up the requested files. I guess that this could be something to do with the media manager layer. But myself and my colleagues are of the opinion that this is something to do with the archive log backups running inbetween (hence the change archivelog all validate; appearing so many times in the script).
Has anyone got any ideas?
Thanks again for any posts / ideas,
Mark.

No I mean, it really tries to backup everything; control file, archive logs etc...
Yeah I will admit its a bit strange, didn't code it myself. The idea was to do a bit a of house keeping at the same time with the archived redo logs (hence the file system stuff with the archived redo logs).
You see we thought that this might be causing the issue.
any ideas are welcomed,
thanks again,
Mark.

Problems launching media manager

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