Problems linking email addresses to BT Broadband

I am a BT Broadband customer and I have 5 email addresses with the @btinternet.com ending.
I have received the email from BT telling me that I need to take action to avoid losing these email addresses. Unfortunately I have only received 4 x emails which include the REFERENCE NUMBER for linking the email address to my BT Broadband. I have NOT RECEIVED the email with the Reference for one of the subaccounts.
How do I generate the missing email that includes the Reference Number to one of my accounts? If I do nothing I lose the email address but I can't do anything because I haven't been sent the email.
I have phoned countless BT helplines and nobody seems able to help me. Do I just have to sit back and wait to be told that I have missed the 16th September deadline and lose the email address which my daughter uses everyday?
SOMEBODY PLEASE HELP!

Hi Heughhead,
Thanks for the post and welcome to the forum. Rest assured we can help with this query and link all your email addy's to your broadband account. We will just need your account details to do so.
Can you please drop me an email, include your BT account details, the email addresses you want to retain and the link to this thread. You will find the 'Mods contact link' under the 'About me' section of my profile, please click this link SeanD profile
I am certain we can sort this out for you so that you don't lose any email accounts.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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