Problems Loading Premiere Elements 10

I purchased Adobe Photoshop Elements 10 and Adobe Premiere Elelments 10 bundled together.  I was able to load Photoshop but multiple attempts to load premiere on my MAC gives me the following error: ANy suggestions? thanks.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Smartsound3: Install failed
ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050:  - Smartsound1: Install failed
ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050:  - Smartsound2: Install failed

Have you got other Adobe software installed on your system?
Have you looked at this article?
http://forums.adobe.com/thread/940869

Similar Messages

  • On loading Premiere Elements 9 it won't move on from the disc menu screen

    On loading Premiere Elements 9 it won't move on from the disc menu screen. Have downloaded the patch which sorted the problem for a time, but have locked up again.

    Which "disc menu screen" are you talking about?
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  • Problem with premiere elements 4.0

    i am having
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    This is aimed at Premiere Pro, but may help
    Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
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  • Audio volume problem in Premiere elements 12

    How can I reduce or increase volume in the soundtrack???

    Sorry for my English but I hope you understandthe following.
    I have for the moment no time to go through your comments and ideas, but I certainly will do the coming days.
    For good order I’ll explain my problem more in detail: (working with Window’s 7)
    When I use Tools>smartmix, I change Audio 1 in “forground”, Comments in “foreground”, Soundtrack in “Background”, Audio 2 and 3 in “Background”. So far so good!.
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    b)      Reduce the volume to the level I like!
    I realise, this looks an easy and simple question, but I can’t fide out  hou too lower only the volume in a soudtrack!
    Waiting your reply and many thanks in advance
    Regards
    P.Gans
    Van: A.T. Romano [email protected]
    Verzonden: vrijdag 10 januari 2014 4:05
    Aan: Maauwtje22
    Onderwerp: Audio volume problem in Premiere elements 12
    Re: Audio volume problem in Premiere elements 12
    created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano>  in Premiere Elements - View the full discussion <http://forums.adobe.com/message/5999094#5999094

  • Problems Starting Premiere Elements 10

    Good Day,
    On opening Premiere Elements 10 I receive this error: This Path Does Not Exist On Disk At This Location. 10.exe
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    It appears that May be there was some problem with your installation. I would suggest you to uninstall the app with "Remove Preferences" checked. And then, install again. Make sure all the Adobe applications are closed when you install/uninstall.

  • During app load, Premiere elements 11 stopped working all of a sudden. Why?

    Premiere elements 11 stopped working all of a sudden. Says "A problem caused the program to stop working correctly" I re-installed it but still the same.
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    DFMA
    Thanks for the follow up with the very helpful information.
    If this is one of those Importer QuickTime type issues, the answers are few if any.
    If you have not already tried
    Have you attempted to delete the Adobe Premiere Elements Prefs file and, if necessary,
    the whole 11.0 Folder in which it exists.
    then, please try the following...
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    2. free ccleaner run through (regular and registry parts)
    CCleaner - Download
    3. reinstall QuickTime and then Premiere Elements with anti-virus and firewall(s) disabled.
    Others on the list...
    1. Create a new User Account with Administrative Privileges and install and run Premiere Elements
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    If the latter, read and carry out carefully the Note: Very Important Instructions in order to avoid an Access
    Denied message.
    We will be watching for your progress.
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  • Problem installing Premiere Elements 11

    Hello,
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    Thanks for the suggestion but I'm still getting the same message.  It start to load windows installer then a window pops us with text starting with
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  • Problem loading Photoshop Elements 9

    My family gave me a legal, store bought Photoshop Elements 9 package about 2 years ago. It worked fine on my old computer for about a year. My PC crashed and I reloaded it on my new PC but it has never loaded. I keep getting an error message that there are missing files and to reload the software. I remove the old load and reload but the same thing happens over and over.  I turn off my anti virus program before I try to reload. What is the problem.

    Armando1948,
    Welcome to the forum.
    Unfortunately, you have posted to the Premiere Elements (video editor) Forum. I will move your post to the very helpful and active Photoshop Elements Forum. Your link and any e-mail subscriptions will follow perfectly.
    Good luck,
    Hunt
    [Moved to PsElements Forum]

  • Saved files will not load Premiere Elements 8

    I have a Sony Vaio laptop I purchased in 2011, running Windows 7. Preinstalled on the computer was Premiere Elements 8 so I have been editing a video I recorded using this software, December 31, 2014 was the last time I edited the video until yesterday. Yesterday I booted up my computer, started Adobe Premiere Elements 8, Opened my project, watched as the loading meter went to 100%, the loading meter went off and nothing...I was looking at the Premiere Elements 8 screen with nothing, just a grey background with all my headings at the top like I had not opened a project, I have tried this many times with the same results

    Randy_Q
    Thanks for the update. Sorry the solution was not found yet.
    I do not see an avenue from Adobe for a fresh download since this was a pre-install from a computer manufacturer. You might be able to get the serial number for this pre-install. If this version got registered at Adobe somehow, there might be a listing for it under "My Products" after you sign into Adobe web site (http://www.adobe.com) with your Adobe ID and Password. Type in My Products in the Search field and follow it to your products. If you see Adobe Premiere Elements 8.0 listed, click on that to reveal the serial number.
    But still no replacement installation files.
    Let us recap
    1. Adobe Premiere Elements Prefs file and 8.0 Folder deleted
    2. You have been through my check list in post numbered 3.
    3. You have done general computer maintenance.
    4. Can you get into Elements Organizer 9? If so, please go to Edit Menu/Preferences/AutoAnalzyer Options and disable everything under AutoAnalzyer Options.
    Did that impact the issue in anyway?
    5. We cannot uninstall reinstall or create a new User Account with Administrative Privileges since we do not have access to installation files and probably serial number.
    Are we at a stage when System Restore to about December 31, 2014 becomes an option? Or rolling back the Windows Updates to December 32, 2014?
    You have ruled out that the problem exists with or without the antivirus and firewall(s) disabled. Is that correct?
    ATR

  • THREE TIMES I HAVE DONE CHAT AND THREE BLOGS AND NOTHING. i cant load premiere elements 13 editor please help!!

    I am at the end of my tether here. This is absolutely ridiculous! How do you get to speak to Adobe? Three times I have gone to chat and nothing has been done and they keep referring me back to the forum!! Or to look at the list of options
    One guy didnt even know what the organizer is? He sent me to a page for errors. I am not getting any errors
    This is a forum which I appreciate is for people with problems but when I try chat I get cut off as nobody seems to know what to do?
    My story (again) is that I can load my new premiere elements 13 and add photos and videos into the library however when I tick the videos I want to build the video I get asked to sign in, which I do and then click agreed to the licenceing agreeemnet and then thats it. No load of the Editor so basically I can only get into the organizer
    I have Photoshop Elemenst 12 and a trial of 13
    Is this a difficult enquiry? Why can nobody from Adovbe help?
    They make a stromng case abouyt their support but I have had literally none
    Please can someone help me?

    Pradeep: Hello! Welcome to Adobe Customer Service.
    Pradeep: Hi Jilly .
    Jilly Lowe: Good afternoon could you help me with my issue please?
    Pradeep: I understand you are unable to use the software let me check and help you with this .
    Pradeep: May I ask the serial  number please ?
    Jilly Lowe: I have bought Premiere Elements 13 and I can load my photos into the organizer but when I come to trying to loasd into the editor it asks me to sign in and thats it
    Jilly Lowe: [removed]
    info: Your chat transcript will be sent to [removed] at the end of your chat.
    Jilly Lowe: Please dont transfer me to someone else or refer me to a forum. Your website says that you can support me so i need support
    Jilly Lowe: My last two ref numbers were 0214526540 and 0214526659
    Jilly Lowe: These were the rerf numbers of my chat calls
    Pradeep: Thank you for confirming .
    Jilly Lowe: info: You are now chatting with Biswaranjan. Biswaranjan: Hello! Welcome to Adobe Customer Service. Biswaranjan: Hi Jilly. Biswaranjan: How are you doing? Jilly Lowe: Good morning I hope you can helo me Jilly Lowe: I have had Premier elements 13 as a xmas gift and I am unable to open my Edito Biswaranjan: I understand you are unable to work with the software. Biswaranjan: I will try my best to help you with this issue. Jilly Lowe: I can get into the organizer but not the Editor? Jilly Lowe: Thanks Biswaranjan: May I know the serial number of the software? Jilly Lowe: [removed] Biswaranjan: Thank you for the serial number. Jilly Lowe: It was bought from Amazon Biswaranjan: May I place you on hold for a couple of minutes while I check that for you? Jilly Lowe: No problems thank you info: Your chat transcript will be sent to [removed] at the end of your chat. Biswaranjan: You are welcome. Biswaranjan: Thank you for your patience. Biswaranjan: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself. Jilly Lowe: Thank you for looking for me Jilly Lowe: Ok info: Please wait while I transfer the chat to the appropriate group.
    Jilly Lowe: That was the last call
    Pradeep: I see that you are facing a technical issue and we are from customer service team we do not have much information about this technical issue you have to refer forums .
    Pradeep: I will provide you with the forums link you can post your query in forums to get the issue fixed .
    Jilly Lowe: On the forum I got an email saying This is an open forum... not Adobe support... Adobe is not going to contact you from a message here Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
    Pradeep: Click here to view the link
    Jilly Lowe: Which I have done three times now and nobody can help. I hope you can
    Jilly Lowe: Not you as well! I dont want to go to a forum! I need help NOW
    Pradeep: Okay, In that case please allow me 2 minutes I will check with our relevant team.
    Jilly Lowe: Please come back to me with help. This is Adobe issue and everybody wants to send me to a forum where these people have nothing to do with Adobe. They are people having problems themselves
    Jilly Lowe: This is disgraceful that I have no way of contacting anyone that can help. I have a feeling that you are going to do the same thing and fob me off or cut me off just like the other two have
    Jilly Lowe: I hope that I am wrong and even if you cant help me someone else cam
    Pradeep: Thank you for staying online .
    Jilly Lowe: Im not rude just frustrated with the service and not being able to use the product that I have
    Pradeep: I did check with our relevant team its a technical issue I will go ahead and transfer the chat to our relevant team they will check and help you with this .
    Jilly Lowe: You are now going to contact a technical team who are not technical and dont even know what an organizer is
    Jilly Lowe: Here we go
    Jilly Lowe: Well if it is a technical issue then hopefully your "technical" team can help?
    Pradeep: No I have checked with the correct team who will support for premiere elements issue so I will transfer the chat to them .
    Pradeep: Shall I transfer the chat ?
    Jilly Lowe: Definatley
    Pradeep: Okay .
    info: Please wait

  • Question: problems loading premier elements 7

    I have premier elements 7.  It won't load now, and says I need to unistall then install.  Some of the error messages say licensing no longer supported

    ALeakey
    Thanks for the reply and lots of details with which to work.
    1. Definitely download and install the latest version of QuickTime.
    http://www.apple.com/quicktime/download/
    2. Go to http://www.adobe.com, sign in with your Adobe ID and Password, and, at the top right of that
    home page, look for and click on a Welcome to get at My Products. If the program was ever registered,
    hopefully you will find your product there with its serial number which we could use in case of a needed
    uninstall/reinstall.
    3. In the computer, find the Device Manager/Display Adapters/. Double clicking Display Adapters should reveal
    the name of your video card/graphics card (s). Double click the card name to bring ups its Properties dialog.
    Look at the Properties Driver Tab for the details of driver date and driver version. Based on that information, you
    would go to the web site of the manufacturer of the card to determine if you have the latest version of the driver.
    4. When Premiere Elements 7 is loading, is it stopping on any particular phase of the activities that are usually
    displayed when the loading is taking place?
    Please review. The details for the above will help us even further to plan troubleshooting strategy.
    Do not give up.
    Thanks.
    ATR
    Add On...Also make sure that you are still working from a User Account with Administrative Privileges and also you are running
    Run As Administration......look at the problems with and without the antivirus program disabled.

  • Some projects not loading, Premiere Elements 4

    In the beginning, my projects were working fine. I was in the middle of working on a particular project before I decided, "hey, let's upgrade the computer!"
    Now, some projects simply will not load. I click the project, and all I get is a blacked out window with the text "initializing user interface" in the bottom left. It never initializes.
    That's when I'm lucky. Sometimes, the whole thing just crashes with some "Premiere has encountered a serious error." It doesn't freeze, cause the program is able to create a backup save before it closes, so I'm thinking there's some kind of conflict. But for the life of me, I can't figure it out.
    The only thing that's changed from then to now is I now have 64 bit version of windows instead of 32 bit. Graphics card is the same, memory is the same, everything is the same. It's just simply a fresh install of windows.
    It can't be just a general incompatibility, because some of the projects load up just fine. It's completely random which ones too, although they tend to be small. (some small projects wouldn't load either)
    I did have to reinstall Premiere but that usually solves problems not create them.
    Some things I've tried:
    Deleting the cache
    Deleting preferences
    Reinstalling
    Disable hardware acceleration
    turn off my anti virus programs (AVG and Spybot 2.0)
    Compatibility mode for Windows XP service pack 2 AND 3
    Give it Administrative privileges
    It's the only application open
    asked politely
    This software has been my companion editing software for years. I need to figure out what's gotten it so wierd since the 64bit update.
    Computer specs:
    Radeon 6670
    8gb memory
    Windows 7 64bit
    Intel i5 3401 processor
    Asus Micro ATX Motherboard
    All my drivers are up to date. Quick time is up to date. Flash is up to date. The program screams open when the project actualy loads, and works like a charm. So what gives?

    Red Truck inc.
    I have Premiere Elements 4 in Window 7, 8, and 8.1 64 bit. No problems. In Properties/Compatibility Tab, I leave "run this program in compatibility mode for" unchecked. I do right click the Premiere Elements 4, select Run As Administrator even if I am working from a User Account with Administrative Privileges. So, look into the permissions angle a bit more.
    With the thought of possible leftovers from incomplete installs or reinstall, have you done any uninstall, ccleaner run through (regular and registry parts of cleaner), reinstall?
    Is that Radeon 6670 video card the only video card that the computer has? Are you on any network? Do you run a single or dual monitor system on your Windows 7 64 bit?
    Just some thoughts for now.
    More later.
    ATR

  • Problems with Premiere Elements 12

    I've been using Adobe's "Elements" applications since Vs 3.0. Each release seems to include undocumented features that cause problems, and don't get fixed until a next major release, for which we are charged a tidy sum.
    "Premiere 12" and its associated "Organizer" are no exceptions. Background:
    1. FINALLY am running a new PC considering I'm using AVCHD "m2ts" file formats generated by Sony HD Camcorder, for which previous PC and versions of Adobe Premiere Elements (8, 10, etc.) were fairly sluggish with their performance. New PC: Windows 8.1, 32GB RAM, >7TB HDD space, Intel i7 CPU, GIGABYTE MB, NVIDIA GeForec GTX 770 Video Adapter...plenty of computing power!
    2. Installed Photoshop/Premiere Elements/Organizer on C: drive, default locations.
    3. Experienced following problems, for which several have been kind enough to offer suggestions for repair, but none so far have worked.
         a. When adding "text" captions, after a few have been created the control panel for text loses contact with the "Style" and "Effects" modules, making these capabilities non-functional.
         b. When creating menus for discs, the DVD menu navigation operates correctly, but the Blu-ray menus do not. The "Stop" markers, while functional for DVDs, are not functional for Blu-ray discs. When a video is played that encounters a "stop" marker with a DVD build, the end action is properly realized with the main menu then making a reappearance, allowing one to make the next choice. When a video is played through to encounter a "stop" marker with a Blu-ray build, the video does NOT return to the main menu, but rather continues playing into the 2nd movie (or beyond) until it reaches the absolute end of content on the disc...at which time we are then returned to the main menu. Finally reading the manual, it indicates that this is a problem! FIX!?
         c. "Organizer," which works with both Premiere and Photoshop Elements, is highly unstable when working with AVCHD files, while it performs "normally" with still images (photos, etc.). I have over 4,000 AVCHD (m2ts) video clips that I was attempting to bring into Organizer. My first attempt was to let Organizer "see" all of the files and to "bring them into" its catalog. However, after a short period of time, with less than 100 or so video clips identified and thumbnailed, Organizer either stops working and hangs, or crashes totally. I found that to get these 4,000 files into Organizer I had to manually pick around 50 or so files at a time, which Organizer seems able to begin its "first stage" of identifying, creates "placeholders" in the Organizer's screen, then crashes or hangs. At that point, I must restart Organizer, which will then continue on to successfully build thumbnails. This process was repeated until all 4,000+ files were recognized and ID'd. Regarding this issue: I just updated my "Nero" to "Nero 2014 Platinum," which comes with its own "Organizer" or "Media Manager." it is VERY similar in nature to Adobe's "Organizer," with one major difference...IT WORKS! Nero's manager imported not only the 4,000+ AVCHD files into its catalog, but rumaged around my entire system finding photos and video files I'd long since forgotten about! I've not yet used the new Nero video editing/production tools, but won't be surprized if I find that all works equally as well.
    Not having any "fixes" for these problems, I find I am forced to use other applications (Vegas 12, Pinnacle 17, or perhaps now "Nero" as well) to get on with our production work. Note: I had been using Adobe Premiere 6.0, then CS-4, for a while but with changes in OSs found that these products as well evolved with issues of their own. Not going to spend the big bucks to purchase more expensive problems that don't otherwise get addressed without spending even more $$$ for the next major updates!
    Help?
    George

    Bill;
    YES! It WAS Sonic that I’d suspicioned was at the core of these issues in the past. I’d run into problems a few years ago with various versions of “Creator,” “Roxio,” etc. as well as another similar products, and found “Sonic” to be the common denominator with all similar problems. I had NO idea that Adobe had also chosen to implement a 3rd party’s product (Sonic) as part of their offerings! Well, that says a lot!
    Also did NOT know that Sonic had been sold off to Rovi! Searching the internet…shows this was a big deal back in 2010! Hadn’t been following these things! Looks like Rovi is out to capture the world…would be a nefarious event indeed if they fail to maintain what Sonic has sold to various entities which have incorporated their modules into the various products we continue to own and purchase today!
    I don’t know which cave or rock that Rovi’s been living under, or which marketing outfit they’d signed up with that provided the evaluation that Rovi appears to be reacting to, but we at least are still engaged in sending off videos around the world via DVD/Blu-ray media (and on rare occasions, VHS tape!). Their assessment that delivery of video by physical disc is dead is either wishful thinking or badly mistaken in my opinion. Try, worst case, supplying a video to a person living on an island off of Queensland, Australia, for example, who has NO internet connectivity!
    I know that streaming is a big deal (Netflix, etc.), and that the new buzzword “Cloud” has taken over a lot of the computing world’s philosophy of late…but neither of these “new” ideas are implemented to the extent they would like to believe…and are the domain of mostly “new” users living in areas where these technologies are available. They are cutting off a vast number of video watchers who employ neither of these technologies nor have access to them, who, believe it or not, are still using VHS video tape, DVDs, and/or Blu-ray media to watch videos! The relatively small percentage of individuals who use (can afford, or have access to) either streaming or the cloud does not justify not taking care of business and dropping support for all these products that implement their procured technologies.
    I for one have great/fast access to the Internet (50Mbps +), but really am not of the mindset that I trust uploading/saving critical data to the “Cloud,” and do not do so…even though Microsoft’s latest “Window 8.1” and several other procured applications provide plenty of opportunity to do so! I think the latest stories re Hacking proves this point…and I have experienced the loss of stored data (websites) over the years via professional website hosting facilities to the point where I know I don’t yet trust the “cloud” to be the repository of my data either…a service which cannot guarantee either the presence or security of data!
    I do also enjoy Netflix’s streaming technology…even though there are occasions whereby a movie is interrupted to buffer additional video data. Sometimes much more frequently than I would appreciate! So…streaming is also not the end all of video watching either! OK…I have rented a DVD or two in the past from Netflix which had been scratched or badly handled, which also provided aggravation as well!
    So long as the industry continues to sell the technology of the day to us consumers who invest in their products, and so long as industry will do what they do best…to continue refining and upgrading capabilities, they must also continue to provide the “cross over” technologies, the continued support that would span at least a few generations of video products that will allow us to continue viewing videos obtained at an earlier time. Right now we see VHS tape is already at its end of life usefulness…and yet there remains support for converting such media. We also see the vast majority of products purporting to support DVD and Blu-ray builds…the latest of video products…and yet, the underpinnings of these applications appears to be diminishing already…
    Thanks so much for the feedback and update and the opportunity to vent! Do we know how Adobe is/will be reacting to these events? Will they spend the bucks to come up with their own code to replace that which is not supported any longer by 3rd parties?
    George

  • Problem with Premiere Elements 11 uploading mp4 files

    I tried to upload a video footage for editing. The video was taken using a GoPro camera and the output is mP4. The footage playback on Premiere Elements 11 was choppy and stalled often. I asked someone else with the same program and he experienced the same issue- so much so that he quit using Adobe's software and switched to Mac/iMovie. Any thought on why or how to fix the problem? I emailed Adobe support a couple of times for the problems encountered in both Premiere and Photoshop but have gotten no response from them. Thanks.

    Gumbie10
    Appreciated the follow up. Would like to offer some considerations....
    1. If you are looking at choppy video, then you must be on the Premiere Elements 11 Expert Timeline or Quick Filmstrip in order to see the choppy video in the Edit Mode monitor. Consequently, to see the video you had to import it.
    a. How did you import it? Add Media/Files and Folders to get the files into Project Assets from where you dragged the files to the Expert Timeline. (In the Quick Filmstrip route, there is no Project Assets intermediary. It is Add Media/Files and Folder/with direct to one of the scenes in the Filmstrip).
    b. Once you had the files on the Expert Timeline or Quick Filmstrip, did you render the files there by hitting the Render button or by hitting the Enter key of the computer main keyboard?
    2. Premiere Elements 11 automatically takes over setting up the project preset for a new project. The project preset should match the properties of the source media. Sometimes it does the set OK; sometimes, not. Check to see what the program has set if you did not set the project preset yourself manually. (Edit Menu/Project Settings/General and readings for Editing Mode, Timebase, and Frame Size.)
    3. If you are using the GoPro Hero 3 Black at the 1080p set, then the video codec (compression) is AVCHD (MPEG4 AVC/.H264). The question becomes at what frame rate...30, 60, or other progressive frames per second. From what you wrote, apparently what you have has a .mp4 file extension (that is what is called the container, the format that wraps the video and audio compressions).
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    Please review the above.
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  • Problems with Premiere Elements 8 after updating to Nvidia driver 195.81 or later?

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