Problems loading updates for PSE/PRE 9 after re-installation
Hi
After having upgraded Windows 8.1 to 64 bit (earlier 32 bit) I re-installed both PSE 9 and PRE 9 and registered both of them
Next step was to download PSE/PRE updates (packages available for both products) but that ends with error messages
Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.5 Update
There was an error downloading this update. Please quit and try again later.
Premiere Elements 9.0.1 Updater
There was an error downloading this update. Please quit and try again later.
I quit and came back later - several times - yesterday and today - but no chance to load the updates.
I really need the updates at least for Camera Raw 6.5 which refuses to open CR2 files from a Canon EOS 60D
My guess was that it could have to do with missing deactivation of my previous installation (meanwhile fixed, by booting into 32bit Windows 8.1 - still available on another partition, deactivating and removing both PRE and PSE).
So I was in contact with Adobe Support via chat in case my serials had to be unlocked but they just replied that I would have received another error message and that I shall contact the forum for older products like PSE9
But they also stated that the updates are available @Adobe, no known system problems.
I hope you have a better answer.
Thank you for helping!
Br
Bernd
PS:
System Config: i5 3.2 GHz, 12 GB RAM, Windows 8.1 x64 t (new installed), NVidia GeForce GT520, latest driver
Main Adobe products in use: Lightroom 5.6 (x64), PSE 9 & PRE 9
Internet Connection: Fibre 100 Mbits up/down (this cannot be the reason )
It's an issue on adobes side.
The easiest thing to do is download and install the updates from here:
photoshop elements 9
Adobe - Photoshop Elements : For Windows
premiere elements 9
Adobe - Premiere Elements : For Windows
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