Problems Logging in with Outlook 2013

Exchange 2013 new setup in non-production setting at the moment. I have about 4 domains in the exchange server that are accepted domains. I have users in every domain and i can login as these users in these domains using OWA. However, when i use outlook
2013, i get the following:
Click ok and then you get the following box:
In the exchange server box, i tried the dns name and ip address both give me the first box error when i click check name. Same happens when i put just the username instead of =smtp:[email protected] Where are the logs stored for exchange so imay look
through them?
I tried on another pc with outlook 2010 and received the same problem although worded differently (The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook
must be online or connected to complete this action.):
http://support.microsoft.com/kb/2264398/en-us
I get the same error when i manually add the server and username.......
I also can not connect using pop3 or imap....
Growing more and more confused

Hi,
Does the issue happen to other users? Please check whether all users encounter this issue or some specific users.
We can run the following command in Exchange server to check the problematic user mailbox settings:
Get-Mailbox –identity Carnold
Try to restart the following services:
Microsoft Exchange Service Host
Microsoft Exchange RPC Client Access
Microsoft Exchange Address Book Service
Also make sure your autodiscover service and Outlook Anywhere are configured properly in your Exchange 2013. And there are validating DNS and validating certificates
(whether the certificate name matches the website, whether the certificate has expired, and whether it's trusted) in your environment.
Thanks,
Winnie Liang
TechNet Community Support

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Problem using the e-mail button in Acrobat Pro 7.1.0 with Outlook 2013

I just switched my e-mail application from Mozilla Thunderbird to Outlook 2013.
I have always been able to click the e-mail button in Acrobat 7.1.0 to open a blank e-mail message with the PDF file attached.
I keep getting an error now that I have Outlook 2013.
It says "You need to create a Microsoft Outlook profile. In Microsoft Windows, go to the Control Panel and open Mail. Click Show Profiles, and then click Add"
Then, when I click on the OK button it says "Acrobat is unable to log in to your email application. Please check your account settings and try again."
I have checked and I have one profile in Control Panel called Outlook. Outlook is set as my default e-mail program.
I tried using a 3rd party PDF reader (Foxit Reader) and the e-mail button works as expected (opens a new message with the PDF attached).
I am running Windows 7 Professional, 64-bit with Outlook 2013 32-bit (this was what was recommended by Microsoft on the Office download site).
I would appreciate help anyone can provide to fix this problem.
Thank you.

It may be a similar issue, but not the same issue. This is not the Reader forum, but if you are worried about the compatibility it is a simple matter to upgrade your Reader to AR XI. The original post had to do with a cost product, not the free Reader.
For AA7, the PDF Maker of AA7 is not compatible with Outlook 2013 as suggested. You should still be able to open most PDFs, but to create a PDF from Outlook you will have to print to the Adobe PDF printer or upgrade to AA XI.

Problem appearing olders emails outlook 2013 with Exchange 2007 SP2

hi everyone,
recently i have problem with user mailbox OST more than 20 Gb (configured with outlook 2013 and exchange 2007 SP2 ) and if i scroll down in the olders mails in the Inbox Folder it's stoped in 2011 but i have more than this year ! i tried to add regedit keys
such as Maxlargesize... and no changes and tried also with exporting this ost to PST File (i proceed with computer 32 bits ....) and always stop in 2011
Please if you have ideas to resolve this
best regards
vote if you think useful

Hi,
OST file is a local copy of your email messages, calendar, and other items that are on the Exchange server, it is always synchronized with the items on the server. So, the first thing we need to check is to login to OWA and check if you can see older
emails from there.
If you can't see the old email from OWA, it means the emails are removed from the server. In this case, you'll need to contact your Exchange admin to see if your old emails are archived. We can also check if you have enabled AutoArchive feature in your Outlook,
which may move your emails from your OST file to a local PST file. See:
https://support.microsoft.com/kb/830119?wa=wsignin1.0
If you can see the old emails from OWA, your OST file may be corrupt. We can exit Outlook, find the .OST file and rename it to .old, and then restart Outlook to let it sync a new one. By default, the OST file are save in:
drive:\Users\%username%\AppData\Local\Microsoft\Outlook
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Cannot send emails with Outlook 2013

Hello, please can anyone help with the following. I can send & receicve emails via my BT Mail account but can only receive them with Outlook 2013. It used to work ok, I've not made any changes to the settings and I like to use it as a matter of convenience. Is it straight forward to put this right or should I remove the Office installation that it is part of and re-install it.Thank you

MBR123 wrote:
@ribblelancs. I got it sorted OK in the end m8ty but I do warn you I tried absolutely everything, nothing would work, even doing a back log 4 day restart of windows 8.1 did not help so in the end I had to do a complete fresh install of my Windows 8.1 pro package software and start all over again, installing office etc.., I know it sounds a pain in the ass and it is because I have now got to reinstall most applications again but I can assure you it fixes the issue with outlook 2010 email problems and now all works so that is what you need to do!.
You may have replied to this topic instead of the original.
However, uninstall / reinstall of Outlook 2010 is the one thing I didn't do, but I did disable and re-enable it, along with many other things.....
It did however prompt an upgrade to the full blown office 365, which is some improvement, at least..... But it doesn't dispute the fact that it wouldn't work without the separate usb wi fi adaptor until today.
It's all a muddle.
Take a look at the microsoft forums and you'll see that there's no real conclusion to a similar problem with Outlook, other than a suggestion to uninstall / reinstall, from scratch.

Acrobat XI email attachment does not appear to work with Outlook 2013 64 bit

When attempting to send email from Acrobat, the following Microsoft Office Outlook 2013 64 bit error message is received:
"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default email client."
Naturally, Outlook was set as default client and then reset for good measure. I did both Outlook and Acrobat repairs and have the latest 11.0.2 installed. All other internal Office 2013 email applications work as well as seemingly all other embedded Acrobat funcitions with Office 2013 work well. Office 2010 64 bit and Acrobat X worked fine. I upgraded to Office 2013 64 bit and had the problem with Acrobat X. I then upgraded to Acrobat XI and the issue remained.
Most importantly, I intalled Office 2013 64 bit on my laptop with Acrobat X. An the email attachment function works perfectly.
So, is there some sort of corrupt MAPI file that I have to overwrite on my desktop that the Ofice and Acrobat repair functions do not fix?
Thanks,
Joe

I am sorry. In my haste, not only did I attach the link the wrong way, but I also did not specify which solution worked. My problem was a Click to Run issue. The portion of the thread that deals with the problem is:
"HurdleRemove replied on May 16, 2013
I created a solution for this problem for 64 bit Windows 8 where Outlook 2013 was installed as Click-To-Run.......
......A registry edit will fix the problem with Outlook 2013 click to run installations and enable Outlook to be set as the default mail client. This registry edit will for many third party programs eliminate the error "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client." It worked to resolve the problem where Adobe Acrobat was generating this error.
The registry edit is here for Office 2013 64 bit click to run installations that will enable Outlook 2013 to be recognized by third party applications:
1. Create registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook
2. Create String value:
Bitness
3. Set the String value for Bitness to:
x64
This registry edit is an essential element necessary to resolve the click to run problem that prevents Outlook 2013 from being set as the default mail client. Although it worked with Adobe Acrobat, it will not completely resolve the problem for some third party applications like Kerio Outlook Connecter where the software developer has a web site that includes extra steps necessary for a full resolution for the Kerio product. The Kerio web site includes this registry edit in the context of resolving the Office 365 problem. However, the registry edit works with Office 2013 desktop as well. A similar register edit could likely be made for 32 bit versions but the registry path would not include Wow6432Node. I do not have a 32 bit machine and cannot test a 32 bit solution."

Highly frustrated with Outlook 2013 Search People box bugs - Multiple Name Results for Same Contact & Inconsistent Results

The Outlook 2013 "Search People" box does not function properly. It frequently displays incorrect results or a mess of duplicate results. I've reported previous issues about this and consolidating my posts into one (with screenshots this
time). Hopefully this message will be forwarded to or seen by the Outlook programmers. It really needs to be fixed.
Outlook 2010 and other prior versions worked perfectly. You search for name, you get ONE result with the info you're looking for. FAST AND EASY. But with Outlook 2013 Microsoft has created a heck of a mess resulting in huge frustration and productivity loss
with such simple but important tasks.
I have hundreds of contacts stored in my Outlook address book, and they all have COMPLETE contact info added.
One major issue that I'm experiencing in the new Outlook 2013 is that I now get average of 4 or more duplicate name results appearing for the same contact. And each result contains different and incomplete contact info, making it impossible for me to quickly
find the basic info I'm looking for. The cause of this issue is that Outlook 2013 now provides results from not only your local address book(s), but it also shows results based on your email history and social media accounts setup.
And there's no way to turn this off, or at least specify what folders and/or accounts the People Search box should use.
To make matters worse, the Microsoft developers conveniently forgot to add some form of an indicator (like a small icon besides each name result in the list) that clearly indicates what result is from what source. So you must manually click on each
result one at a time and repeat the search until you locate the correct one.
For one specific example, I have a contact stored in my local address book called
Infusionsoft. When I type "Infusionsoft" in the People Search box to quickly find a phone number, Outlook 2013 shows me 7 results with the same name. See the screenshot below:
As you can see in the screenshot above, every result just says "Infusionsoft", so I have to manually click on each name result one at a time and repeat the process until I find the correct one from my address book. This same thing happens with other
random contacts.
From what I can tell, Outlook is pulling results based on based on recent emails I've received from different people with "@infusionsoft.com" in their email address. So the first result shows "[email protected]" (just the email
address), the second result shows "[email protected]", the third result shows "[email protected]" and so forth. I don't want Outlook to show all of that. I just want what's in my address book!
And you would think that the last result would be the correct one from my address book, but no. Sometimes its the 5th result, and other times it's the 3rd or 7th result. So there's no freaking order of things here.
We simply need the ability to turn off searching of email history and other accounts when using the People Search box. Problem fixed.
(And please don't tell me that I need to "link" every incorrect result to one main contact. You shouldn't expect everyone to have to tediously link any and all results that appear to a record. ESPECIALLY when 5+ results for each contact appear regularly.)
ISSUE 2: Some names must be typed in a different way for the Search People to locate them
Another big issue I'm having with the Search People box is that some name searches don’t show the correct result, unless I search for their names in a different way.
For one specific example, I have a contact stored in my address book named "Dave Johnson". When I type "Dave Johnson" in the Search People box, one result appears, but it's just his email address, only. It's not the result that's stored in my Outlook address
book with his phone number, addresses, etc. Screen shot below:
If I type in Dave's name reverse order (Johnson Dave), no results are found at all.
Now if I just type in just"Johnson" all by itself, it finds Dave's correct result (the one stored in my Outlook Address Book). Along with everybody else that has "Johnson" in their name (see screenshot below)...
I double-checked how I have Dave's name programed in my address book, and it's in there as "Dave Johnson" for both the Full Name and File As fields.
Also, the name order shouldn't make any difference when using the People Search Box anyway. Sometimes I can find people by Last Name, First Name or First Name, Last Name. Only with random contacts does it get difficult finding their info and
I have to do strange things like this to find them from the People Search box.
ISSUE 3: Some Search People results only yield an email address only.
For other random contacts, some search results only yield an email address with no other contact details. But I can open the persons contact card from the address book manually, with the same email address shown! Screenshot below...
In the screenshot above, I have outlined the Search People box results in red, and the Address Book results in green. You can clearly see that "Robert White" is a contact stored in my local address book with full contact details, but the Search People result
only shows his email address! Again, it's not consitent. It's hit or miss with different people.
ISSUE 4: Some results just don't appear at all, but they are in the address book
Another issue I'm experiencing with the People Search Box is that some people simply cannot be found. But I can see their contact info just fine if I click on the "People" tab down at the bottom of the page and type in their name in the "Search Contacts"
field. Why can't the People Search box find certain people? I opened up their contact details and cannot find a single thing that would prevent them from showing up in results.
These are clearly serious bugs that need to be fixed. And I'm shocked as to how this got missed--or ignored during alpha and beta testing. I see the "idea" behind the developers having the Search People box search everything outside of the
address book, but in real world application this causes a heck of a lot of problems & confusion, and it needs to be fixed ASAP.
For technical details, I have Outlook 2013 running on two computers using hosted Exchange 2010. One system is Windows 7 and other is Windows 8. The same problems occur on BOTH computers. As far as my Outlook account setup, I have all contacts stored in the
main address book (no sub-folders or other folders).
Can someone help communicate this message to the Outlook developers??? The "Frown" button limits me to 100 characters and one image. There's no way I can communicate this level of detail and steps to duplicate in 100 characters!

Thanks for your reply.
1) The instant search boxes in each individual page work just fine. If I am on the People page and type in a name in the "Search Contacts" field, it searches my contacts and displays the results that I want. But I should not have to leave whatever screen
I'm in to find people now. In Outlook 2010 and earlier versions, I could be on the calendar page and then search for a contact without clicking off the calendar completely. For productivity-sake, it's a huge waste of time and hassle now.
2) I'm familiar with how contact linking works, and quite frankly it's a huge mess in general. I NEVER create multiple contacts for the same person. I get that Outlook 2013 get confused now when it detects a LinkedIn or Facebook account for the same person
already in my Outlook address book, but we need to have options that allow us to turn off results from some or all social networks. This is a big part of the problem.
Think about it this way - The average person has 150+ LinkedIn connections, and more for Facebook. Many people today have accounts for both and they are setup with the same email address. When Outlook 2013 has to scan all the networks IN ADDITION to your
local address book(s), it's a no brainer that it can get very confused trying to display results.
Another big part of the problem is that Outlooks new search system also scans your email history. I receive emails from people who use multiple email addresses, or emails from companies with multiple reps or ticket systems that send you a unique
ticket ID # ending in the same email address domain. Now Outlook displays people search results based on everything under the sun in my email history. This is beyond frustrating (see my "Infusionsoft" screenshot above in the first post).
Again, I want to stress that for the search examples I referenced, I only have one entry in my Outlook address book for each person. And that's all I want to find when I search for people--what's already in my own address book!
In summary:
We need an OPTION to turn off searching external networks when using the People Search box
We need an option to tell Outlook to not scan email history for people search results (I think this needs to be disabled entirely actually. It's not helpful at all)
There should be a fixed priority for displaying people search results, with local address book results FIRST, followed by social network results.
There should be a clear icon/indicator next to each result that gives you a clue as to where the result is coming from. Your address book? Facebook? LinkedIn? We should not need to click on each result to get a hint as to where it's coming from.
Work out the bugs in general with the new search system.
One other thing that I didn't mention is that the Search People box also shows results for people I'm not even "friends" or connected with on the different social networks. But I've noticed that some people use the same email address for those networks that
I already have programmed for them in my address book, which is why Outlook sometimes shows me these results. Does that make sense?
I'll try rebuilding the index, but after testing Outlook 2013 on 3 different machines so far and seeing the same results (all slightly different results on each machine and very inconsistent), I doubt this will address the issue.

Need help with Outlook 2013 connecting to Exchange server(2010)

Hi
I need help with Outlook 2013 and with my exchange server(2010) email account
After setting up account initially emails come in and than after an hour or two stop. My OWA is working fine with no issues. I have even created a forward rule in OWA to my GMAIL account whch works fine
However Outlook 2013 is not syncing messages, have difficulty in sending emails sometimes as it takes too long. In fact the connection also is intermittent. Even if the task bar shows connected to exchange, it seems that is not the case since new emails
and any emails I compose dont work. I have trouble shot the issue with my ISP and email service provide, but they havent resolved the issue I have also done a TraceRoute and that shows no drops or problems to he exchange server.
Can someone please help me resolve this matter so I can continue to use Outlook 2013( running Windows 8.1) in both my computers which have the identical problem
Look forward to a solution soon
Thanks

Hi Angela
Thanks for your message
To answer your questions, please note the following
a) My account is set up in Cache Mode( not online mode)
b) I am the only other user on the account
c) When the connection to the exchange server is broken, I see upon clicking connection tab that there is no information in the box, and when I press reconnect it starts showing "connecting"
d) When the connection to the server is there, it shows connection as "established"
e) Sorry I dont understand th meaning of CAS array in your environment? Can you pls explain
Since yday I have been using Outlook 2010 on desktop and Outlook 2013 on my laptop using Exchange 2013 account. So far all emails are syncing, and I can send emails from both computers. However, I am concerned that the connection can break-off anytime,
as it has done that in the past on both outlook versions. The max time it has worked without any problem is 48 hrs and than after that the same issue of not connection, not syncing and unable to send emails happens
My ISP has checked and there is no network connectivity issues. My email service provider has trouble shot the issue many times, but to no positive results. I have also changed the profile a few times, but the intermittent connectivity problem hasn't
been resolved.
Can you identify the possible causes and more importantly a working permanent solution please
Thanks
Mahesh

Can you Sync iPhone 5 with Outlook 2013

Can you sync iPhone 5 with Outlook 2013? Everything mail, contacts and calender.

Hey Mark
I'm Michael and I work for connex.io.
We were also constantly having problems with our address books, so we decided to build our own solution. connex.io is a service that syncs two-ways between all of your devices and services. It also de-duplicates, cleans completes and automatically updates your address books on all of those devices. So whenever you make a change on any of them, it automatically gets changed everywhere. So you only have to connect your address books once, and you will have your contacts always with you. No need to connect your device to your computer or sync manually.
If you want to check it out: www.connex.io or you can send me an e-mail if you would like some more info: [email protected]
I hope this helps you out.
Michael
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

ITunes sync with Outlook 2013 preparing to sync runs forever

iTunes sync with Outlook 2013 preparing to sync runs forever, what is the problem?

I have updated addresses and names in the iPhone. When I sync with Outlook it takes the updated name portion, but does not pick up the address from the iPhone. The Whitepages app (pretty handy app) will update my iPhone contact list, but I cannot then transfer that information over to my Outlook contact list. This all needs to work together. Solutions?

TS3999 when will iCloud work with outlook 2013?

when will iCloud work with outlook 2013?

I have been running Outlook 2013 for a couple of weeks now using W8 64bit.
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How to Sync iPhone 4s with Outlook 2013 (64-bit)

I used to sync my iPhone 4s with Outlook 2013 (32-bit) with no problems at all. I have changed ove to the 64-bit Outlook for reasons I do not need to mention here. I am now unable to set up to sync with Calendars, Notes and Tasks.
When I setup to sync using iCloud Contro panel, the setup runsa dn advises that it HAS been set up innOutlook. But in Outlook, there is no relevant tab or folder (as was the case in Outlook 2013 32-bit).
The Outlook for iCloud add-in is present in Outlook and there are no error messages.
I believe( from a Microsoft forum) that this may be because Microsoft moved the registry location of Outlook's mail profiles for Outlook 2013. They used to be under HKCU/Software/Microsoft/Windows NT/CurrentVersion/Windows Messaging Subsystem/Profiles but now they're under HKCU/Software/Microsoft/Office/15.0/Outlook/Profiles. Apparently this is to provide the ability to have multiple versions of Outlook installed. I suspect that the iCloud provider does not take this into consideration yet and that Apple will have to address it.
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Yes, I removed iCloud add-on from Outlook; and uninstalled iCloud. I then re-installed, and sync would not work (no tab for sync in Outlook either). There was no improvement.
However, since reading your post, I have just tried signing out of icloud control panel and signing in again....and now all si working as it should. Weird!!
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You need to set up your email up as an IMAP account if you want it to sync with BT Mail
See link for the settings
http://bt.custhelp.com/app/answers/detail/a_id/44917
http://office.microsoft.com/en-gb/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.a...
To set up a new account on Outlook using the following settings
Your Name
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Outgoing server: mail.btinternet.com
Logon information:
User name: prefix only of email address
Password: Email password
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Click Button More settings
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Have tried to install icloud 4.0 for windows and again it does not allow syncing with outlook 2013 calendar and contact using windows 8.1 and IOS 8.02 (unexpected error)? I thought itunes 12.0 and icloud 4.0 would solve issue but still same result.

I have tried to install icloud 4.0 for windows and again is does not allow syncing with outlook 2013 calendar and contact, using windows 8.1 and IOS 8.02 (get - unexpected error)?

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How do I sync iphone 4 with outlook 2013 ?

How do I sync iphone 4s with outlook 2013?

Synchronization of calendars between Microsoft Office Outlook 2007 and your Apple iPhone or iPod touch requires Apple iTunes. You can configure which items are synchronized during a one-time set up process. Good luck with your Mac!
After the initial setup, each time that you connect your iPhone or iPod touch to your computer, the changes made on your computer or device are synchronized.
Connect your iPhone or iPod touch to your computer using the cable provided with your device or by placing the iPhone or iPod touch in the Apple Universal Dock.
iTunes opens automatically when connected to your computer.
In iTunes, in the source list, under Devices, click the entry for your iPhone or iPod touch.
Click the Info tab.
Under Calendars, click Sync calendars from, and then click Outlook.
Do one of the following:
To synchronize all calendars, click All calendars.
To limit the calendars that are synchronized, click Selected calendars, and then click the calendars you want to synchronize.
NOTE To select multiple calendars, press CTRL as you click each calendar name.
Click Apply.

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