Problems logging onto the Cloud wifi

I have the Cloud wifi set up on my iphone and ipad and they've worked fine for a year or so. In the last couple of months I haven't been able to access the internet through it though. It loads up the signing in page and after entering my username and password it takes me to the welcome page showing my devices as normal. However, whenever I try and navigate away from that it just takes me back to the signing in page. Any help?

My problems logging onto the Sky Cloud wifi still remain. I have tried amending my user name and deleting and reinstalling the app, all to no avail. To try to clarify what happens once more: 1) I am in a Wi-Fi Hotspot (yesterday, for example I was in Pret-a-Manger in Brighton). 2) My iPhone 4S picks up the wi-fi availability 3) I use the iPhone Safari web-browser to log onto Google (it also works if I use Yahoo) 4) I am re-directed to the relevant Cloud log-on options. So far so good. 5) I select the Cloud "Get on Line" option and am eventually redirected to the Sky Cloud Wi-Fi page, which confirms I am logged on, confirms my name and confirms my iPhone device. Again, all good so far. 6). Now the problems start. I go back into Google (or any other website) and am then redirected back to the Cloud log-on options again (see point 4 above). 7) I select CLoud "Get on Line" option and am redirected to the Sky Cloud Wi-Fi page again which still confirms I am logged on (see point 5 above). 8) This loop then continues forever until I give up. In short, I am obviously logged on but for some reason cannot get beyond that stage. On some occasions I am given the option to download the Sky Wifi app, which is a bit pointless because (a) I already have this on my iPhone, and (b) since I am not properly connected anyway, I cannot connect to the iTunes Store in any case (an error message tells me this)!! I have tried logging on both through the method as describeed above, and also by skipping Point 3 and instead clicking directly onto the Sky Wifi app, but all that does is take me to Point 4 and then the problems continue. Please help. I never had this issue before Sky took over the Cloud and I am becoming increasing frustrated. Thank You.                     

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