Problems opening Acrobat Reader 11 to edit a PDF

When logging into Adobe 11, I get an error message that says trouble signing in, yet my name is displayed in the top right corner.  I have logged out and signed back in but Adobe 11 is not working.  In addition, when I try to open a file with Reader, it never loads.  Any pointers on how to proceed?

Nobody can help you without system information or other specifics like what PDF you are trying to open/ view.
Mylenium

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