Problems Opening Adobe Acrobat 9 Standard pdf's

My designers are having trouble opening my pdf files I send them with marked changes. I run Acrobat 9 standard and they are using Acrobat Pro 9.5.5 and 9.5.2. We've had no probablems before now and it's just started happening out of the blue. I run Windows 7 on my machine and they run Mac. Any ideas to solve this

Also when you say "send them" - is that by email attachment?  That is never a good idea; such attachments can get corrupted, misdirected, or lost completely.  And of course there are size limitations.
Far better is to use a file sharing service (such as Files at Acrobat.com, Dropbox, Google Drive, Microsoft OneDrive, ...), then send the shared download link by email.

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