PROBLEMS opening some ebooks in sony ereader, error message "Protected by Digital Rights Management"

There are a dozen or so ebooks that I can't open in my sony ereader and I am not sure whether because there is only (1) adobe ID authorized on the ereader...whereas on my laptop / desktop, I can open these ebooks and the (2) adobe ID are authorized for the laptop computer.
If the solution is to add authorization of the 2nd Adobe ID to the ereader, how can I go about getting the authorized added on?

I would ask in then Digital Editions forum, Adobe Digital Editions

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