Problems opening/updating/installing Spotify

Hi.
I've been having problems with Spotify freezing and not closing unless I restarted my laptop completely for a while now. I've tried to update it and this just seems to make the whole problem worse. I can open the log in window and then I get a "Performing first time setup" window, the bar on this gets to the end and then it freezes and the window won't close or do anything (unless I restart, of course). I've read a few posts on here about similar problems so I've reinstalled Flash and I'm now trying to install a new spotify update but it doesn't seem to want to install at all! I get a little "Spotify Installer" window but the green bar just goes along as if it's loading. I left it to it earlier and it went on for about an hour and a half so it's clearly not me being impatient!
I'm out of ideas as to what to do to get this to work which is disappointing as I'm on Spotify Unlimited and I miss decent music, my little iTunes library just doesn't compare!
Becky X

I emailed Customer Service about the problem as well, perhaps their response will help you.
"Hi Becky,
Thanks for getting in touch, I am sorry that you are having these problems.
I'd recommend following the directions below for a clean reinstall:
Mac:
First you have to Uninstall Flash, click on the link below on how to uninstall
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html#main_10_4
Then clean reinstall the spotify app, below is how to clean reinstall
1. Quit Spotify
2. In the finder, locate and delete the following folders:
~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify
3. Locate and delete the Spotify app (from the application folder)
4. Empty trash, then restart
5. Download and install Spotify latest version: https://www.spotify.com/download/
OSX LION users:
Apple have masked the user "Library" folder to prevent accidental deletion. You can access it by choosing 'Go', from the top menu in the Finder. Hold down 'alt' key, and the library should appear as a folder you can now open.
Go on to the spotify programme and see if it works if that does not work click on the top right spotlight tab and follow the instruction below
1. Open the Terminal (Applications folder, Utilities, Terminal)
2. Type the following: /Applications/Spotify.app/Contents/MacOS/Spotify
3. You will now see the log output from Spotify.
Windows PC:
1. Quit Spotify (File » Exit)
2. Un-install Spotify (Start » Control Panel » Programs / Uninstall a Program » Spotify)
3. Restart your computer (optional)
4. Download and install the latest version of Spotify (available here: http://www.spotify.com/download/)
Otherwise, could you please let us know what software you are using and we can hopefully find a solution :)Best wishes,
Becca
Spotify Customer Service"

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