Problems pairing a touch panel with an SX20

Hi,
I am trying to pair an SX20 with a CTS-CTRL-DV10V01 with no luck. Credentials are 100% correct but still getting wrong credential message.
Firmware version for the SX20 is TC7.1.4.908e4a9.
Any thoughts?
Thanks in advance for the help.
Regards,
Théo Bub

You need to be running TC7.2 on your SX20 in order to pair it with the Touch 10. TC7.2 adds network pairing support for the Touch 10 to be used with various endpoints, including the SX20. See the TC7 Release Notes on pg 22 for more details. After you upgrade, let us know if you're still having problems.

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