Problems printing color on C4780 on Mac running 10.10.3 OS

I had a new C4780 sitting in our closet (unused since we got it free several years ago when buying an iMac) and just hooked it up to my Mac running 10.10.3. I am unable to print in color. It copies in color. When looking on System Preference/Printers and Scanners there are no options for color vs B&W. Similary, when viewing the Details in the dialogue box for printing there are no Color vs B&W options. Any clues?

Hi,Try resetting the printing system as following:*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets. Next update your system as following to ensure the latest drivers database persists:Ensure the printer is powered on and connected to your Mac or to the same network.
Click the Apple icon, then select About This Mac.
Click on Software Update, then click the top Store menu of the shown window and click on Reload Page.
Be sure to install any available update. Finally go to Printers & Scanners and click the plus sign.Select the listed printer, click the Use drop down menu and select the printer model instead the default AirPrint option. Confirm any prompt and now try printing using the newly created print queue. Please let me know of any problem,Shlomi

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Hello HP_USER,
Welcome to the HP Forums.
I see that you're unable to print in color from you Mac 10.9.2. I will try to help you with this.
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Hi PJH477,
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Welcome to the HP Support Forums!
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X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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--------- Speed Grade log ---------
02/09/13 12:49:05:371 | [INFO] | | OOBE | DE | | | | 159955 | START - Installer Session
02/09/13 12:49:05:371 | [INFO] | | OOBE | DE | | | | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/09/13 12:49:05:371 | [INFO] | | OOBE | DE | | | | 159955 | RIBS version: 7.0.0.91
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | OSX version: 10.8.2
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | ::START TIMER:: [Total Timer]
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | CHECK: Single instance running
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | CHECK : Credentials
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | Load Deployment File
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | deploymentFile option not given
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | CHECK : Another Native OS installer already running
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | Create Required Folders
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | Assuming install mode
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | Looking up install source path
02/09/13 12:49:05:374 | [INFO] | | OOBE | DE | | | | 159955 | Sync Media DB ...
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | ::START TIMER:: [Sync Media DB]
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | Pre check media db sync
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | End of Pre check media db sync. Exit code: 0
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | :: END TIMER :: [Sync Media DB] took 25 milliseconds (0.025 seconds) DTR = 1600 KBPS (1.5625 MBPS)
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | Ready to initialize session to start with ...
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | ::START TIMER:: [CreatePayloadSession]
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | Updated source path: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | Updating media info for: {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | Ignoring original data since install source is local
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 |   Type: 0, Volume Order: 1, Media Name: SpeedGradeTrial-6.0.4-mul-AdobeUpdate
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 |   Path: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/p ayloads/AdobeSpeedGrade6.0AllTrial-110912024220/AdobeSpeedGrade6.0AllTrial-110912024220.dm g
02/09/13 12:49:05:375 | [INFO] | | OOBE | DE | | | | 159955 | -------------------- END - Updating Media Sources - END --------------------
02/09/13 12:49:05:388 | [INFO] | | OOBE | DE | | | | 159955 | Supported RIBS version range: [0.0.0.0,7.0.0.91]
02/09/13 12:49:05:388 | [INFO] | | OOBE | DE | | | | 159955 | ----------------- CreatePayloadSession: machine is x86 ---------------
02/09/13 12:49:07:577 | [INFO] | | OOBE | DE | | | | 159955 | ______ Verify Dependency Subscribers ______
02/09/13 12:49:07:577 | [INFO] | | OOBE | DE | | | | 159955 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
02/09/13 12:49:07:577 | [INFO] | | OOBE | DE | | | | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}: 0 (0,0)
02/09/13 12:49:07:577 | [INFO] | | OOBE | DE | | | | 159955 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
02/09/13 12:49:07:578 | [INFO] | | OOBE | DE | | | | 159955 | Patch Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB} can be applied to product Adobe SpeedGrade CS6 6.0.0.0 {3D46121C-A0E6-4259-B7E0-5127C218A096}
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Setting property "installSourcePath" to: /Users/jeclark2006/Library/Caches/Adobe/AAMUpdater/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Setting property "mode" to: silent
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Setting property "updateManifestPath" to: /Users/jeclark2006/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/6.0.4.xml
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Setting property "workflow" to: updater
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Overwrite property "extensionsOnly" to: 1
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Overwrite property "mode" to: silent
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Overwrite property "patchesOnly" to: 1
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Overwrite property "updateManifestPath" to: /Users/jeclark2006/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeSpeedGradeCS6-6.0.0-Trial/6.0.4/6.0.4.xml
02/09/13 12:49:07:638 | [INFO] | | OOBE | DE | | | | 159955 | Overwrite property "workflow" to: updater
02/09/13 12:49:07:639 | [INFO] | | OOBE | DE | | | | 159955 | Found payload actions:
02/09/13 12:49:07:639 | [INFO] | | OOBE | DE | | | | 159955 | Deciding what installer mode to use...
02/09/13 12:49:07:672 | [INFO] | | OOBE | DE | | | | 159955 | BEGIN Setting requested payload actions
02/09/13 12:49:07:672 | [INFO] | | OOBE | DE | | | | 159955 | Value returned on lookup of payload: Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB} is: false
02/09/13 12:49:07:672 | [INFO] | | OOBE | DE | | | | 159955 | Action string for Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB} is install
02/09/13 12:49:07:685 | [INFO] | | OOBE | DE | | | | 159955 | END Setting requested payload actions
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | Collected advanced path check information for INSTALLDIR
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | INSTALLDIR is a well-formed path
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | INSTALLDIR is not the root path
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | INSTALLDIR is on a local volume
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | INSTALLDIR is on a writable volume
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | INSTALLDIR is not on a case sensitive volume
02/09/13 12:49:07:700 | [INFO] | | OOBE | DE | | | | 159955 | INSTALLDIR passed path basic path validation: /Applications
02/09/13 12:49:07:824 | [INFO] | | OOBE | DE | | | | 159955 | BEGIN InstallOperationsQueue Unordered operations
02/09/13 12:49:07:824 | [INFO] | | OOBE | DE | | | | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}: with operation install
02/09/13 12:49:07:824 | [INFO] | | OOBE | DE | | | | 159955 | END InstallOperationsQueue Unordered operations
02/09/13 12:49:07:824 | [INFO] | | OOBE | DE | | | | 159955 | BEGIN InstallOperationsQueue Ordered operations
02/09/13 12:49:07:824 | [INFO] | | OOBE | DE | | | | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}: with operation install
02/09/13 12:49:07:824 | [INFO] | | OOBE | DE | | | | 159955 | END InstallOperationsQueue Ordered operations
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 | Payloads passed preflight validation.
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 | Call PreSession Custom Hook
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 | BEGIN InstallOperationsQueue Unordered operations
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}: with operation install
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 | END InstallOperationsQueue Unordered operations
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 | BEGIN InstallOperationsQueue Ordered operations
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 |   Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}: with operation install
02/09/13 12:49:07:888 | [INFO] | | OOBE | DE | | | | 159955 | END InstallOperationsQueue Ordered operations
02/09/13 12:49:08:021 | [INFO] | | OOBE | DE | | | | 159955 | Calling the custom action code for pre-install for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
02/09/13 12:49:08:021 | [INFO] | | OOBE | DE | | | | 159955 | ::START TIMER:: [Payload Operation :{904C1964-3DE7-4EC0-BF46-E506E4542FAB}]
02/09/13 12:49:08:027 | [INFO] | | OOBE | DE | | | | 159985 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/09/13 12:49:08:027 | [INFO] | | OOBE | DE | | | | 159985 | Installer Operation: PayloadUninstaller
02/09/13 12:49:08:027 | [INFO] | | OOBE | DE | | | | 159985 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/09/13 12:49:08:027 | [INFO] | | OOBE | DE | | | | 159985 | Session {904C1964-3DE7-4EC0-BF46-E506E4542FAB} modify request for AdobeCode: {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
02/09/13 12:49:08:086 | [INFO] | | OOBE | DE | | | | 159985 | Effective AdobeCode for: {904C1964-3DE7-4EC0-BF46-E506E4542FAB} is {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
02/09/13 12:49:08:158 | [INFO] | | OOBE | DE | | | | 159985 | PDB install manipulation failed
02/09/13 12:49:08:228 | [INFO] | | OOBE | DE | | | | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
02/09/13 12:49:08:228 | [INFO] | | OOBE | DE | | | | 159955 | :: END TIMER :: [Payload Operation :{904C1964-3DE7-4EC0-BF46-E506E4542FAB}] took 206 milliseconds (0.206 seconds)
02/09/13 12:49:08:230 | [INFO] | | OOBE | DE | | | | 159955 | User specified overrideFile:
02/09/13 12:49:08:232 | [INFO] | | OOBE | DE | | | | 159955 | The csu inventory was not updated for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}, value of local var is -1
02/09/13 12:49:08:232 | [INFO] | | OOBE | DE | | | | 159955 | Calling the ROLLBACK custom action code for pre-install for payload Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial 6.0.4.0 {904C1964-3DE7-4EC0-BF46-E506E4542FAB}
02/09/13 12:49:08:371 | [INFO] | | OOBE | DE | | | | 159955 | No operation. We're done:
02/09/13 12:49:10:378 | [INFO] | | OOBE | DE | | | | 159955 | Total components installed: 0
02/09/13 12:49:10:378 | [INFO] | | OOBE | DE | | | | 159955 | Total components repaired: 0
02/09/13 12:49:10:378 | [INFO] | | OOBE | DE | | | | 159955 | Total components removed: 0
02/09/13 12:49:10:378 | [WARN] | | OOBE | DE | | | | 159955 | DW050: The following payload errors were found during install:
02/09/13 12:49:10:378 | [WARN] | | OOBE | DE | | | | 159955 | DW050: - Adobe SpeedGrade CS6_6.0.4_AdobeSpeedGrade6.0AllTrial: Install failed
02/09/13 12:49:10:378 | [INFO] | | OOBE | DE | | | | 159955 | Call PostSession Custom Hook
02/09/13 12:49:10:378 | [INFO] | | OOBE | DE | | | | 159955 | :: END TIMER :: [Total Timer] took 6546 milliseconds (6.546 seconds)
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | -------------------------------------- Summary --------------------------------------
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | - 0 fatal error(s), 0 error(s)
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | OSX version: 10.8.2
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 |
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | -------------------------------------------------------------------------------------
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 |
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | Exit Code: 7 - Unable to complete Silent workflow.
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | END - Installer Session
02/09/13 12:49:11:380 | [INFO] | | OOBE | DE | | | | 159955 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
--------- yesterday's AE failed update install log -------------
02/08/13 11:58:45:643 | [INFO] | | OOBE | DE | | | | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/08/13 11:58:45:643 | [INFO] | | OOBE | DE | | | | 675837 | START - Installer Session
02/08/13 11:58:45:643 | [INFO] | | OOBE | DE | | | | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/08/13 11:58:45:643 | [INFO] | | OOBE | DE | | | | 675837 | RIBS version: 7.0.0.91
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | OSX version: 10.8.2
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Total Timer]
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | CHECK: Single instance running
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | CHECK : Credentials
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Load Deployment File
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | deploymentFile option not given
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | CHECK : Another Native OS installer already running
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Create Required Folders
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Assuming install mode
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Looking up install source path
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Sync Media DB ...
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Sync Media DB]
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Pre check media db sync
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | End of Pre check media db sync. Exit code: 0
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Sync Media DB] took 24 milliseconds (0.024 seconds)
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Ready to initialize session to start with ...
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [CreatePayloadSession]
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Updated source path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate
02/08/13 11:58:45:647 | [INFO] | | OOBE | DE | | | | 675837 | Updating media info for: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
02/08/13 11:58:45:648 | [INFO] | | OOBE | DE | | | | 675837 |   Type: 1, Volume Order: 1, Media Name: AfterEffectsTrial-11.0.2-mul-AdobeUpdate
02/08/13 11:58:45:648 | [INFO] | | OOBE | DE | | | | 675837 |   Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg
02/08/13 11:58:45:648 | [INFO] | | OOBE | DE | | | | 675837 | -------------------- END - Updating Media Sources - END --------------------
02/08/13 11:58:45:661 | [INFO] | | OOBE | DE | | | | 675837 | Supported RIBS version range: [0.0.0.0,7.0.0.91]
02/08/13 11:58:45:661 | [INFO] | | OOBE | DE | | | | 675837 | ----------------- CreatePayloadSession: machine is x86 ---------------
02/08/13 11:58:47:062 | [INFO] | | OOBE | DE | | | | 675837 | ______ Verify Dependency Subscribers ______
02/08/13 11:58:47:062 | [INFO] | | OOBE | DE | | | | 675837 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
02/08/13 11:58:47:062 | [INFO] | | OOBE | DE | | | | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: 0 (0,0)
02/08/13 11:58:47:062 | [INFO] | | OOBE | DE | | | | 675837 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
02/08/13 11:58:47:063 | [INFO] | | OOBE | DE | | | | 675837 | Patch Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} can be applied to product Adobe After Effects CS6 11.0.0.0 {4817D846-700B-474E-A31B-80892B3E92E3}
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Setting property "DEVersion" to: 6.0
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Setting property "installSourcePath" to: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Setting property "mode" to: silent
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Setting property "workflow" to: updater
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Overwrite property "DEVersion" to: 6.0
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Overwrite property "extensionsOnly" to: 1
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Overwrite property "mode" to: silent
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Overwrite property "patchesOnly" to: 1
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Overwrite property "workflow" to: updater
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Found payload actions:
02/08/13 11:58:47:151 | [INFO] | | OOBE | DE | | | | 675837 | Deciding what installer mode to use...
02/08/13 11:58:47:179 | [INFO] | | OOBE | DE | | | | 675837 | BEGIN Setting requested payload actions
02/08/13 11:58:47:179 | [INFO] | | OOBE | DE | | | | 675837 | Value returned on lookup of payload: Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is: false
02/08/13 11:58:47:180 | [INFO] | | OOBE | DE | | | | 675837 | Action string for Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is install
02/08/13 11:58:47:194 | [INFO] | | OOBE | DE | | | | 675837 | END Setting requested payload actions
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | Collected advanced path check information for INSTALLDIR
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | INSTALLDIR is a well-formed path
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | INSTALLDIR is not the root path
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | INSTALLDIR is on a local volume
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | INSTALLDIR is on a writable volume
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | INSTALLDIR is not on a case sensitive volume
02/08/13 11:58:47:208 | [INFO] | | OOBE | DE | | | | 675837 | INSTALLDIR passed path basic path validation: /Applications
02/08/13 11:58:47:231 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [System check :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
02/08/13 11:58:47:233 | [INFO] | | OOBE | DE | | | | 675837 | In InstallPreSystemCheckProc
02/08/13 11:58:47:233 | [INFO] | | OOBE | DE | | | | 675837 | Custom action return code: 0
02/08/13 11:58:47:233 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [System check :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 2 milliseconds (0.002 seconds)
02/08/13 11:58:47:347 | [INFO] | | OOBE | DE | | | | 675837 | BEGIN InstallOperationsQueue Unordered operations
02/08/13 11:58:47:347 | [INFO] | | OOBE | DE | | | | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: with operation install
02/08/13 11:58:47:347 | [INFO] | | OOBE | DE | | | | 675837 | END InstallOperationsQueue Unordered operations
02/08/13 11:58:47:347 | [INFO] | | OOBE | DE | | | | 675837 | BEGIN InstallOperationsQueue Ordered operations
02/08/13 11:58:47:347 | [INFO] | | OOBE | DE | | | | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: with operation install
02/08/13 11:58:47:347 | [INFO] | | OOBE | DE | | | | 675837 | END InstallOperationsQueue Ordered operations
02/08/13 11:58:47:389 | [INFO] | | OOBE | DE | | | | 675837 | Payloads passed preflight validation.
02/08/13 11:58:47:389 | [INFO] | | OOBE | DE | | | | 675837 | Call PreSession Custom Hook
02/08/13 11:58:47:389 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Pre session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | In InstallSessionOpenProc
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | Custom action return code: 0
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Pre session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 0 milliseconds (0 seconds)
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | BEGIN InstallOperationsQueue Unordered operations
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: with operation install
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | END InstallOperationsQueue Unordered operations
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | BEGIN InstallOperationsQueue Ordered operations
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 |   Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}: with operation install
02/08/13 11:58:47:390 | [INFO] | | OOBE | DE | | | | 675837 | END InstallOperationsQueue Ordered operations
02/08/13 11:58:47:524 | [INFO] | | OOBE | DE | | | | 675837 | Calling the custom action code for pre-install for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
02/08/13 11:58:47:524 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
02/08/13 11:58:47:524 | [INFO] | | OOBE | DE | | | | 675837 | In PrePayloadInstallProc
02/08/13 11:58:47:524 | [INFO] | | OOBE | DE | | | | 675837 | CH: MediaPath: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg
02/08/13 11:58:47:524 | [INFO] | | OOBE | DE | | | | 675837 | CH: Helper Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/customactionHelper
02/08/13 11:58:47:526 | [INFO] | | OOBE | DE | | | | 675837 | CH: Get user id
02/08/13 11:58:47:526 | [INFO] | | OOBE | DE | | | | 675837 | uid = 505
02/08/13 11:58:47:526 | [INFO] | | OOBE | DE | | | | 675837 | CH: Processing for AC = {4817D846-700B-474E-A31B-80892B3E92E3}
02/08/13 11:58:47:550 | [INFO] | | OOBE | DE | | | | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/ImporterREDServer.app
02/08/13 11:58:47:551 | [INFO] | | OOBE | DE | | | | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Plug-ins/(MediaCore)/ImporterRED.bundle
02/08/13 11:58:47:551 | [INFO] | | OOBE | DE | | | | 675837 | Custom action return code: 0
02/08/13 11:58:47:551 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 27 milliseconds (0.027 seconds)
02/08/13 11:58:47:551 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Payload Operation :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
02/08/13 11:58:47:572 | [INFO] | | OOBE | DE | | | | 675869 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/08/13 11:58:47:572 | [INFO] | | OOBE | DE | | | | 675869 | Installer Operation: PayloadUninstaller
02/08/13 11:58:47:572 | [INFO] | | OOBE | DE | | | | 675869 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/08/13 11:58:47:572 | [INFO] | | OOBE | DE | | | | 675869 | Session {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} modify request for AdobeCode: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
02/08/13 11:58:47:619 | [INFO] | | OOBE | DE | | | | 675869 | Effective AdobeCode for: {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E} is {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
02/08/13 11:58:47:679 | [INFO] | | OOBE | DE | | | | 675869 | PDB install manipulation failed
02/08/13 11:58:47:774 | [INFO] | | OOBE | DE | | | | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
02/08/13 11:58:47:774 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Payload Operation :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 222 milliseconds (0.222 seconds) DTR = 18.018 KBPS (0.0175957 MBPS)
02/08/13 11:58:47:776 | [INFO] | | OOBE | DE | | | | 675837 | User specified overrideFile:
02/08/13 11:58:47:778 | [INFO] | | OOBE | DE | | | | 675837 | The csu inventory was not updated for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}, value of local var is -1
02/08/13 11:58:47:778 | [INFO] | | OOBE | DE | | | | 675837 | Calling the ROLLBACK custom action code for pre-install for payload Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial 11.0.2.0 {AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}
02/08/13 11:58:47:778 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
02/08/13 11:58:47:778 | [INFO] | | OOBE | DE | | | | 675837 | In PrePayloadInstallProc
02/08/13 11:58:47:778 | [INFO] | | OOBE | DE | | | | 675837 | CH: MediaPath: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/AdobeAfterEffects11AllTrial-070912014419.dmg
02/08/13 11:58:47:778 | [INFO] | | OOBE | DE | | | | 675837 | CH: Helper Path: /Volumes/AfterEffectsTrial-11.0.2-mul-AdobeUpdate/payloads/AdobeAfterEffects11AllTrial-07 0912014419/customactionHelper
02/08/13 11:58:47:779 | [INFO] | | OOBE | DE | | | | 675837 | CH: Get user id
02/08/13 11:58:47:780 | [INFO] | | OOBE | DE | | | | 675837 | uid = 505
02/08/13 11:58:47:780 | [INFO] | | OOBE | DE | | | | 675837 | CH: Processing for AC = {4817D846-700B-474E-A31B-80892B3E92E3}
02/08/13 11:58:47:786 | [INFO] | | OOBE | DE | | | | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/ImporterREDServer.app
02/08/13 11:58:47:787 | [INFO] | | OOBE | DE | | | | 675837 | CH: action = rm, path = /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Plug-ins/(MediaCore)/ImporterRED.bundle
02/08/13 11:58:47:787 | [INFO] | | OOBE | DE | | | | 675837 | Custom action return code: 0
02/08/13 11:58:47:787 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Pre payload :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 8 milliseconds (0.008 seconds)
02/08/13 11:58:48:103 | [INFO] | | OOBE | DE | | | | 675837 | No operation. We're done:
02/08/13 11:58:50:113 | [INFO] | | OOBE | DE | | | | 675837 | Total components installed: 0
02/08/13 11:58:50:113 | [INFO] | | OOBE | DE | | | | 675837 | Total components repaired: 0
02/08/13 11:58:50:113 | [INFO] | | OOBE | DE | | | | 675837 | Total components removed: 0
02/08/13 11:58:50:113 | [WARN] | | OOBE | DE | | | | 675837 | DW050: The following payload errors were found during install:
02/08/13 11:58:50:113 | [WARN] | | OOBE | DE | | | | 675837 | DW050: - Adobe After Effects CS6_11.0.2_AdobeAfterEffects11AllTrial: Install failed
02/08/13 11:58:50:113 | [INFO] | | OOBE | DE | | | | 675837 | Call PostSession Custom Hook
02/08/13 11:58:50:113 | [INFO] | | OOBE | DE | | | | 675837 | ::START TIMER:: [Post session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}]
02/08/13 11:58:50:114 | [INFO] | | OOBE | DE | | | | 675837 | In InstallSessionCloseProc
02/08/13 11:58:50:114 | [INFO] | | OOBE | DE | | | | 675837 | Custom action return code: 0
02/08/13 11:58:50:114 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Post session :{AFB0B8BA-A209-4E84-A6CD-2E9177DC191E}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
02/08/13 11:58:50:114 | [INFO] | | OOBE | DE | | | | 675837 | :: END TIMER :: [Total Timer] took 5239 milliseconds (5.239 seconds) DTR = 6.10804 KBPS (0.00596488 MBPS)
02/08/13 11:58:51:115 | [INFO] | | OOBE | DE | | | | 675837 | -------------------------------------- Summary --------------------------------------
02/08/13 11:58:51:115 | [INFO] | | OOBE | DE | | | | 675837 | - 0 fatal error(s), 0 error(s)
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 | OSX version: 10.8.2
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 |
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 | -------------------------------------------------------------------------------------
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 |
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 | Exit Code: 7 - Unable to complete Silent workflow.
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 | END - Installer Session
02/08/13 11:58:51:116 | [INFO] | | OOBE | DE | | | | 675837 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Problems printing from photoshop after updating MAC

Since updating my MAC, photoshop 'unexpectedly quits' when I try to print. Please can you help?

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details.

Printer sharing problem: printer not found by other Macs over network

We have 2 iMacs and 1 PowerBook, all connected to network through a Belkin router. One of the iMacs has an Epson Stylus hardwired (USB) to it. Printer sharing is ON. In the past, the other two Macs found the printer over the network and printed fine. Recently, they can no longer find the Epson over the network, indeed, when we try to "add printer" in their Printer Utilities, they no longer find any printer at all. Why did it use to work and then stop for no apparent reason, no changes were made (except for occasional need to restart the router if we lost our connection)? What are we missing?

As you suggested, I repaired permissions in all my Macs. That helped; the other Macs could find the shared printer. Then later on I needed to shut off both the host iMac and the printer. When I turned them back on, once again the other 2 Macs couldn't find the printer?! Since I had just repaired permissions earlier in the day I didn't think it could be that again. Then, I printed one page from the hardwired host iMac, and voila!, right after that page printed the other two Macs could spot the shared printer over the network again. I'm glad they came back online, but wish I knew what the heck was going on?! Why would printing one page from the host bring the others back, and did the earlier repair of permissions really have anything to do with it??
Powerbooks G3 & G4, iMac G5, plus Windows Mac OS X (10.3.9)
Powerbooks G3 & G4, iMac G5, plus Windows Mac OS X (10.3.9)

Can anyone out there, wherever there is, help me with an HP 8620 printer hooking up to a Mac running 10.5.8, can it be done?inter hook up to a Mac running 10.5inter connecting to

I need help connecting an HP Office jet 8620 printer to my MacOS X running 10.5.8, can it be done?

Hello, hp only has drivers for 10.6 & up, about the only thing you can do is see if an earlier OfficeJet driver works.

Problems printing from Photoshop CS6 on Mac to Epson 9890

Why when printing on this plotter, makes some blank spaces and intermittent lines? The heads were cleaned. If someone knows about it, please let me know. Thanks.

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details.

Problems downloading Photoshop elements 11 onto Mac running snowleopard

please can anyone help me with this problem
entered the redemption code on adobe website, and then received the Serial Number for photoshop elements 11
then clicked on the download file, which sent me to Arvato link for zip file
downloaded the zip file, but it then will not open, so can't complete the download.
what hapened to buying software on Discs !!
i've now wasted 2 hours trying to sort this out, so would greatly appreciate some advice
thanks
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if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

Problems printing color on C4780 on Mac running 10.10.3 OS

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