Problems printing envelope from pdf file with logo & return address.

I have the 6310 All-In-One Printer. I am experiencing major problems printing envelopes (standard size, #10) from a pdf file that is setup with a business logo, name , and address. First of all, the User Guide on page 63 directs you to load the envelope with the flaps up and on the left. This prints out return address in the lower right corner of the envelope front. I have insert the envelope opposite to the User Guide to get the information printed in the correct location, the upper left corner.
Bigger problem - The logo, which is placed to the left of the business name and address will NOT print out. My preview printer window shows the logo, but it will not print. I cannot figure out what I am doing wrong.
Suggestions???

Kindly follow the steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01096354&tmp_task=useCategory&cc=au&dlc=en&lang...
supported envelopes:
Envelopes U.S. 10: 105 x 241 mm (4.125 x 9.5 inches)
U.S. 9: 98 x 225 mm (3.9 x 8.9 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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