Problems printing envelopes on an HP Officejet Pro 8500 Wireless

Question

I have had this printer for over a year and have lived in frustration with the primitive and really disfunctional way it tries to print envelopes.  The left or right side placement of a flap up number 10 envelope gets misaligned as it is pulled through for printing and on many occasions jams and tears.  The center position is the only position that will work, but not flawlessly as the envelope also misaligns as it is pulled through.  It often takes two or three tries before i can get an evenly or straight printed envelope.  I am puzzled as to how HP would engineer a product for small business use that has such a dysfunctional envelope printing system. I am otherwise not displeased with the product for almost all other uses.  It has lots of other very good features that work.  But not envelope printing. 
I thought I would try to inquire as to whether a download update of software might have tried to correct this problem.  Am I alone in this?
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Answer 1

Have you moved the paper guides to properly align the envelopes?  I do not see how envelopes can be loaded in any position but the center with the paper guides set snugly.  See page 42 (46) of the manual here.  Also, if you have the optional second paper tray note that envelopes are not supported in it, you need to use the top tray.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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