Problems printing pdfs generated by Crystal Reports X

The printers in our office area were recently upgraded to Xerox Work Centre 5632 printers using Managed Print Service. We are now having issues printing reports from within the application to any of these newly defined printers. The Arial font, which is commonly used on the majority of our report templates, is displaying as a series of squares with readable letters or numbers thrown in randomly. I don't know if the issue is limited to Arial, or if other fonts behave similarly. I have tried to print several different reports to several different print servers and printer combinations, all with the same result. When viewing the report online, or saving as PDF and viewing, it looks fine. If we save the report as a PDF, then select "print as an image" (on the advanced tab of the print menu), the report will print correctly.
Is there any way to either change the report design or a setting in Crystal Reports to prevent this from happening ? This problem did not occur when using a different printer.

This is not a Crystal Reports issue. It is a printer (or printer driver) issue. Does the printer support Arial font???
HTH,
Carl

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Cannot Extract Embedded Font in PDF Report Generated Using Crystal Reports XI

The issue is that sometimes the PDF reports generated by Crystal Report XI are not showing the fonts properly. Arial font is used in the Crystal report template(.rpt file) for field label and data elements. When the report is opened in Adobe Reader, it displays the message - "Cannot extract the embedded font 'AAAAAA+ArialBold'. some characters may not display or print correctly." Other PDF Readers like Foxit show blank spaces instead. I tried to change the font to Courier New, Times New Roman etc but still getting the same message.
The issue is consistent when the application is deployed in Windows server. When deployed in Unix server the issue happens very occasionally. The font files are available and installed in the UNIX box.
Please tell me why this error message is shown and also tell me how to get it fixed.

Hi Scot
Just replied to your email re. conf call.
In the meantime.
1st question.
    Some of our developers are creating the reports under crystal 2008, while some are 2011.
    Could this be a problem, when they are run by the SDK?
    Should we upgrade all our developers to crystal 2011?
The version of CR a report is created in should not matter at all. I am 100% certain this is not the issue.
2nd question
    When the report is run, to create the pdf... why would it actually embed the font on the pdf?
    if they weren't embedded.. wouldn't it just pull up the proper font, if the user's pc had that font on their
    pc?
    if it does the common fonts aren't embedded, we would just have to worry about the things like
    barcode 3 of 9
I can not answer this as that essentially is the way the product is designed. It may look like a limitation, but there are no work-arounds and I would not consider this to be a bug. Perhaps an enhancement, but a pretty faint hope there. And even if, enhancements take very, very low priority and take long, long time before implementation.
3rd question
    Would the fonts, just need to be installed on the server?   we've seen some indication, that they
    also need to be in a java sub-directory
The fonts must be on the server as that is where the report engine does it's work, then the report is streamed to the user's browser. E.g.; there is no work done on the browser. Also, the process must have rights to access the fonts.
One last point. You mention deployment to Linux. Linux is not supported. Please see: SAP Crystal Reports, Developer Version for Microsoft Visual Studio - Supported Platforms
I suspect this is more an issue with CR not working with the framework for Linux.
- Ludek

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Wrong forum to post the question, try to post the question in crystal reports community.
Its not possible to edit the database fields while creating the reports, its only used to call the rows of values in it. Can you explain me in detail what are you actually looking for .
--SumanT

While generating a crystal report can we edit database files in field explorer ?

Hi,
while generating a crystal report can we edit database files in field explorer (at middle can we edit database fields)
Regards,
Mahendra

Wrong forum to post the question, try to post the question in crystal reports community.
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--SumanT

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I have problems with parameter button in Crystal Report Server 2008.
when I created some parameters and groups in Crystal Report 2008, they showed both parameters in 'Parameter button' and group in 'Group button' on the left, so I can choose or type without clicking 'Refresh button' But when I added it to Crystal Report Server 2008 and I click parameter button , it doesn't show any parameter. Only click refresh button to choose them. On the other hand, for 'Group Tree' is ok. When go to Default Setting-> Parameter, all parameters are in 'Unused parameter' First time I think I had problems with my installation, but when I reinstalled it again, it was like before.
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Hi,
I'm having a problem with the Report's way of generating pdf-documents.
The report that Reports was supposed to create have some bullets where but when Reports converts the document to pdf it sometimes insert asterisks instead of bullets...but only sometimes. At other times the bullets are substituted with | signs ???
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If I compare a good and a bad report, I can see that the text has not exactly the same size !!! And I can see in the PDF (open with text editor) that there are some differences...
I have an open tar on metalink, but no solution for the moment...
Another thing, this occurs on our 3 production servers but not on our development server...

Problems printing pdfs generated by Crystal Reports X

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